Legislation and Empowerment: Health and Social Care Users' Rights

This report examines the crucial aspects of empowering users within the UK's health and social care sectors. It begins by highlighting the significance of legislation, sector skills, and standards in shaping organizational policies that uphold user rights and interests, emphasizing the importance of the Equality Act 2010 and the Care Act 2014. The report then explores how these elements contribute to the overall effectiveness and efficiency of the healthcare system. Furthermore, it delves into the importance of effective communication between care workers and individuals to maximize the rights of those receiving clinical services, and the strategies available to improve such interactions. The conclusion reinforces the significance of legislation, standards, and policies in promoting and maximizing user rights, alongside factors like culture and communication, to enhance the quality of care services. Finally, it provides a comprehensive understanding of the UK's healthcare landscape and the factors influencing user empowerment and the effective delivery of health services.

EMPOWERING
USERS IN
HEALTH AND
SOCIAL CARE

Table of Content
■ Introduction
■ Current legislation and sector skills standards
■ Achievement of promoting and maximising the rights of users
■ Communication between care workers and individuals
■ Conclusion
■ References

Introduction
Health and welfare of individuals is an essential aspect of UK economy in order to evaluate
the level of effectiveness and efficiency of legislations, policies and regulations.
Empowerment and welfare can be treated as the baseline for the country economy. In
healthcare sectors, number of service providers are required to comply with needs of
service users by considering government regulations and rules.

Current legislation and sector skills
standards
Legislations, skills and standards are the key elements for shaping organisational policies
which comply with empowerment of service users for reservation of code of conduct and
for personal interest in order to determine public health interest. There are number of
legislations and standards which has a major impact on policies and practices of
organisations that help in empowerment of service users by enhancing their individual
rights of empowering themselves. It is important to understand such legislations and
policies which are treated as a set criteria for organisation.

Cont.…
Legislations-
Laws and legislations Segmented skills Organisational policies and practices Promoting for Denise
Equality Act 2010 The act was developed for ensuring equal rights
and power for all race, gender, age and nationality.
The major role is to promote equality among
individuals in order to reduce discrimination which
is done on the basis of these aspects.
According to this law, it is important for a
healthcare organisation to comply with all the
guidelines of Equality act 2010 by equally treating
their all service users and reduce discrimination
within the premises.
As Denise is experiencing dementia and is isolated
from the society, the treatment which has been
providing to her must be offer to each patient who
is facing similar kinds of problems as it will help
them to recover soon.
Care Act 2014 It is important for the organisation to have trained
employees and wide range of skills and knowledge
along with communication power and decision
making skills.
In an organisation, employees who are provided
with training are more induced to perform their
responsibilities in a better way, communication
ability help them to deliver and gain information
and knowledge will contribute to professional
development as well as decision making skills
describes emergency responses.
In context with the given case study, only trained
care professionals and general practitioners could
help selected individual to enhance her current
situation by effective communication skills and
making right decisions for her.
Code of practice for social care individuals It is important for service users to set an objective
and include active participation in their treatment.
They are required to behave well and with honesty.
All codes of practices are developed to insure
betterment of social care users as well as
organisation.
In context with Denise, the general practitioners
and her personal care need to provide fair treatment
with all honesty and affection.

Achievement of promoting and
maximising the rights of users
It is very essential to empower individuals who require health and care by providing them
opportunities and enhancing their individual rights. It help in enhancing the effectiveness of
activity if the organisation is dealing in medical sector in United Kingdom. It is important to
understand empowerment, for analysing the factors that help to improve the health
conditions of required individuals. There are number of factors which develop and
influence rights of users in social healthcare industry.

Cont.…
Laws and legislations-
Certain organisation have their individual interest and such interest are generally
marked as policies and rules of that organisation. In healthcare sectors a broad range of acts like
equality act, Care act 2014 and code of participation allow social care sectors to enhance their
service quality which is deliver to service users.
■ Equality act
■ Care act 2014

Communication between care workers
and individuals
A clear communication is necessary between service providers and individuals in order to
maximise the rights of people receiving clinical services. An ineffective communication
will result in number of difficulties such as analysing needs and wants of service users and
to provide them suitable treatment. There are number of strategies that are available for
making the conversation more effective between users and workers of social and healthcare
sectors.

Conclusion
From the above task it can be concluded that, legislations, standards and policies are very
important to promote an maximise the rights of users. Legislations such as Equality act
2010, care protection act and code of conduct plays an important role in empowering
service users. Along with that factors like culture, communication and laws are responsible
for promoting such rights of users. In order to develop effective communication, personal
attention and active communication was developed to enhance the quality of care services.

References
■ De Ridder, M., and et.al., 2017. A systematic review on incentive-driven mobile health
technology: As used in diabetes management. Journal of telemedicine and telecare.
23(1). pp.26-35.
■ Faiola, A. and Holden, R.J., 2017. Consumer health informatics: empowering healthy-
living-seekers through mHealth. Progress in cardiovascular diseases. 59(5). pp.479-
486.

Thank You