Pearson BTEC Level 5 HND Health and Social Care: Empowering Users

This report delves into the critical aspects of empowering users within the health and social care sector. It begins by examining the impact of legislation and sector skills standards on organizational policies, highlighting key acts such as the Human Rights Act, Care Standards Act, and Equality Act. The report then explores the elements affecting the enhancement of user rights, including cultural factors, education, and the importance of clear communication between care providers and individuals. Further, it addresses factors leading to loss of freedom and social exclusion, as well as strategies for promoting engagement through organizational systems and processes. Finally, it discusses the stress that arises when equalizing individual rights to freedom, considering safety concerns and the need for appropriate support. The report provides a comprehensive overview of the challenges and opportunities in empowering health and social care users, offering valuable insights into improving service delivery and patient outcomes.

EMPOWERING USERS OF
HEALTH AND SOCIAL
CARE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 How actual legislating and sector skills standards impacts on the policies of organisation 1
1.2 Element that may impact the accomplishment of upgrading and increasing the rights of
users........................................................................................................................................2
1.3 Connection between care providers and individuals........................................................2
TASK 2............................................................................................................................................3
2.1 Elements that may bring to loss of freedom, non-participation and social rejection.......3
2.2 How corporation-al systems and processes are managed to upgrade engagement.........4
2.3 Stress that rises when equalisation of rights of the individual to freedom.......................5
TASK 3............................................................................................................................................5
3.1 Determine the level to which individuals are at risk of injury........................................5
3.2 Effectiveness of policies, procedures and managerial approach.....................................6
TASK 4............................................................................................................................................6
Covered in leaflet...................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Empowering can be simply defined as a management practice in which different activities
are performed like sharing information, giving rewards and power to their workers in order to
take initiative and making decisions so that problems can be solved and improvement can be
done in term of servicing and performance (Munn-Giddings and Winter, 2013). Empowerment is
supported on the thought of giving resources, employee skills, inspiration, opportunities, etc. to
the employees so that they feel responsible and accountable about their duty. As a result they will
effectively contribute in the welfare of company. The present report is based on the empowering
the users of health centres. In this report, how present legislating sector are impacting on the
organisational practices in order to promote and maximise the rights of patients in health centres
are explained.
TASK 1
1.1 How actual legislating and sector skills standards impacts on the policies of organisation
Legislation could be refereed as a law that is presented by government body in order to
secure, control, permit or regulate the corporation and events of the nation. The policies or norms
of government gets modified time to time. As I am nominated as an advisor of health centre and
my duty is to improve the skills and confidence level of disabled people and providing them a
long term employment prospects. There are certain rules that are impacting the policies and
maximising the right of social and health care users. Some of them are following:
 Human right act: This act was founded in 2002 and states the fundamental right of
humans such as right to life, education, marriage, etc. People who are disabled also have
right to spend their life with happiness, equity and respect (Fotaki, 2011). This act gives
right to the users to talk openly about the type of services are given to them and also have
power to complain against that.
 Care standard act: Major aim of this act is to enhance the domain of social group care
and also making sure that aid to vulnerable people should be done in different ways.
Specially to develop the care standard and services provided to them.
 Equality act: This act states that each and every people working in the enterprise should
be treated equally in terms of gender, culture, race and religion, etc. It is not good to
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distinguish them on the ground of some personal characteristics. Every individual have
fundamental right to utilise their natural ability in order to make their life better.
1.2 Element that may impact the accomplishment of upgrading and increasing the rights of users
Some of the elements that are impacting on the acquiring of supporting and increasing the
right of users of health care are listed below:
 Culture, attitude and beliefs: Religion of patients can be different, so it is obvious that
their culture, value and beliefs will vary. In order to provide best services to users, it is
very important to know the culture of all so that they can attain best cooperation
(Antheunis, Tates and Nieboer, 2013). Culture of users also increase his or her rights
towards achieving the better services.
 Education and income: Education of users of health centres also boost up the
fundamental rights of patients. As by the help of knowledge provided to them, they can
freely ask about their right in order to gain the social care services with the providers.
 Rules and regulations: Norms set by government assists in encouraging and increasing
the right of care takers of social care.
 Procedures: Service users have to be conscious of how the execution of policies and
regulations are carried on so that they can find the venture if they are violating the norms
set by the government (Twigg and et. al., 2011). The procedure is nothing but the
methods of doing or following correct way so than plan can be executed. Therefore this
factor promotes and increase the rights of patients.
1.3 Connection between care providers and individuals
Communication is a process under that two or more people exchange their thinking,
belief, views and important information with each other. This process can be verbal or non
verbal. It is the fundamental right of service users to convey in their own language in which he or
she is comfy and feel free. It is the duty of management of the enterprise to examine the
conditions also from the side of patients or service users and should attempt to vanish the issues
of them so that they receive the service appropriate according to their rights. The communication
between doctors and patients assists very much in upgrading and increasing the rights of patients
of health centres are discussed below:
 A clear-cut kind of conversation should be carried on between the service users and
providers so that discernment or understanding can be improved. For this purpose,
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employees of social and health care have to be trained in terms of communication skills
(Mockford, Staniszewska and Herron-Marx, 2011).
 A clear or clean communication between workers and patients aids the clients in making
correct decisions in their personal as well as professional life.
 Communication also assists in upgrading and increasing the fundamental rights of users
as the procedures of learning is linked with this that aids in getting different facts about
the rights of users.
 Translation services can be recognised as one of the effectual method that aids in
supporting the patients. This can be done by using communication channels and different
procedures of conversation.
 It is possible that service users may use different communication language. This
represents that they are not of same culture and English may be not their mother tongue.
At such situations, translation services are provided by NHS ,in which a translator is
present that aids in understanding different languages of others and also in
communicating their own ideas and needs to service providers (Cameron and et. al.,
2014).
 There may be some dementia patients (who forget things) so recording of their needs
should be done by service providers in documents and making sure that all requirements
are provided to them.
TASK 2
2.1 Elements that may bring to loss of freedom, non-participation and social rejection
There are several factors that makes any group of people or service user dependent and
socially excluded. Independence can be defined as the ability to breath free and live a life that do
not rely on some other person. This independence can be in the term of health, finance, social
condition. Social exclusion can be defined in the senses that some one does not has the power to
take part in societal, cultural and another grouping related actions. These independence is taken
away due to their inability. Inability in status of bodily, mentally and societal wellness can be
achieved as a main factors that are causing all dependence, social group rejection and non
participation. A disability can be in terms of any non functional part of body or mental condition.
This can be inborn or may have arise during the life. Physical disabilities are supported by some
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tools or equipments that help them in their day to day activities. Daily constraints are another
factor due to which social participation gets limited (Moule and Hek, 2011). This makes the
service user to depend on medical intervention. Constraints can be termed as forcing a particular
person to follow specific task or routine. For example People who are suffering high blood
pressure needs to have less salt consumptions in their daily meal. A diabetic patent has to inject
insulin as daily constraints. A asthma patient has to take in-hailers as a daily constraints. Arthritis
patients are not able to walk or stand at some place for longer duration. These constraints
restricts person to participate in any social activities or gatherings for longer duration and has to
depend on the medical system they are being treated with.
2.2 How corporation-al systems and processes are managed to upgrade engagement
Freedom is a right of every individual. Promotion and impact of freedom and social
engagement between the service givers can be a challenging task as the user in a health centre
can have ageless condition which are making them helpless and non participative. However
several measures have been taken to promote dependence and participation. Allowing multiple
options in terms of care support for the care takers. Options in the field of food and regular tasks
are some of the procedures that assists in promoting their freedom (Glasby, 2017). This includes
as to provide choices to the service users like what they would prefer to eat in breakfast, lunch or
dinner or timing of the meal, taste related choices. These options provide improvement and
development in the level of independence among the service users or organisational users.
Another activity which has promoted independence is to give choices to the service customers
about the routine they follow like the cultural and social activities.
For instance there are some care takers who are spending their evening time in walking,
hearing music or watching televisions. Allowing users to come to the social gathering will help
users in increasing his/her participation and will be helpful in achieving social independence.
These interactions with each other increases the social gatherings as they will meet more and
more. In the case study of Mr. Harry he is allowed to visit local super markets to cook his
favourite rice meal and peas with jerk with jerk chicken. His daily visits can help him in
overcoming his history of hitting customers and shouting aggressively at the people at the
supermarkets to those people who are staring at him. He will have to make friends at those social
places and service providers have to take care of his activities throughout the day.
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2.3 Stress that rises when equalisation of rights of the individual to freedom
In providing social independence to the people and their enjoyment can lead to major
concerns in health and safety of the users. There rights of decision making in health and care
setting can lead to issues regarding their safety. Most of the users like to enjoy their leisure
activities as they want like go for a walk or listen to the loud music. When they go for walk
especially people who are facing mental disability can lead to their safety concern and other
people at that place (Read and Maslin-Prothero, 2011). For example like in the case of Mr Harry
his problem of Attention Deficit Hyper city Disorder makes him unable to go the social
gatherings especially at the supermarket where he wants to go to buy ingredients for his favourite
meal peas with jerk chicken and rice meal. Sunlight care home home which is having psychiatrist
community has to take care of his medicines so that he can go to market place. Some people have
to go with him so as to avoid any situations that may lead to his aggressive behaviour. This may
lead to his safety issue of Mr Harry and other people. Service providers have be with him as a
friend so that he may feel the independence which he requires.
TASK 3
3.1 Determine the level to which individuals are at risk of injury
As in the case study, Mr. Philips who faces the problem of Dementia are in great threat of
their safety issues. Mr. Philips has faced the domestic violence earlier and can face it again. His
son has assaulted him earlier also and he was admitted in hospital where he got stitches. These
disabilities lead him to be in the organisation that provide shelter to these kinds of people. He has
a fear of death if he continues to be at home (Korda and Itani, 2013). Being an old man he is
unable to protect himself and needs medication. He is at risk of harm from his own sons. Since
his son takes all his pension money so they may hurt him more if he denies to give them. In his
home he is highly unsafe and needs protection from his sons. Mr. Philip must stay at these old
age medication home where he can enjoy his life in the way he wants and use his money in
proper medication of his and do not need to work on part time. He can dedicate his rest of the life
in harmony and peace.
3.2 Effectiveness of policies, procedures and managerial approach
As per the case scenario, Mr. Philip has to take some step against his son. He has to
understand the effectiveness of plan of actions, activities and social control approach within a
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social and health care so that up gradation of risk management can be done properly. Risk
management is the main factor that is focussed in Sunlight care home in order to bring better
results while achieving aims and objectives . Organisation have to follow accurate strategies so
that management of risk can be upgraded. The health and care enterprise have taken various
managerial approaches and activities so that risks can be avoided that are present at that
location. One of the main intervention that can be determined is the the documentation of risk
assessment. This is a kind of document in which risks or harm related information are written in
the health and care organisation. For example, any location that are identified as most risky
should be documented so that at those places no one can go (Lewis and West, 2014). Venture
have to put a sign board that states do not cross this area as it is danger zone. This risk
assessment also determines various risks and harm that are present in working location like fires,
slippery surfaces and various other risks that are found. A training programme should be
arranged for service users as well as employees can be seen as other effective procedures or
intervention that can minimize the percentage of risks. This training involves fire exit training
such as fire drills, first aid training, etc.
TASK 4
Covered in leaflet
CONCLUSION
From the above report it has been concluded that empowering of health care is very
important in this era. Different diseases are spreading that are causes several health related issues
in the UK. The present governance and sector ability standard that are impacting the corporation-
al plan of action and activities so that promotion and increment of the fundamental rights of care
takers can be done. The elements that are affecting the accomplishment of promotion and
increasing the rights of patients are explained here. The communication done between care
workers and individual are effectively contributing in the promotion of fundamental right of
health and social care.
REFERENCES
Books & journals
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Antheunis, M.L., Tates, K. and Nieboer, T.E., 2013. Patients’ and health professionals’ use of
social media in health care: motives, barriers and expectations. Patient education and
counseling, 92(3). pp. 426-431.
Cameron, A., Lart, R., Bostock, L. and Coomber, C., 2014. Factors that promote and hinder joint
and integrated working between health and social care services: a review of research
literature. Health & social care in the community. 22(3). pp. 225-233.
Fotaki, M., 2011. Towards developing new partnerships in public services: users as consumers,
citizens and/or co‐producers in health and social care in England and Sweden. Public
Administration. 89(3). pp. 933-955.
Glasby, J., 2017. Understanding health and social care. Policy Press.
Househ, M., Borycki, E. and Kushniruk, A., 2014. Empowering patients through social media:
the benefits and challenges. Health informatics journal. 20(1). pp. 50-58.
Hudson, B., 2011. Ten years of jointly commissioning health and social care in England.
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change. Health promotion practice. 14(1). pp. 15-23.
Lewis, J. and West, A., 2014. Re-shaping social care services for older people in England: policy
development and the problem of achieving ‘good care’. Journal of social policy. 43(1).
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Mockford, C., Staniszewska, S., and Herron-Marx, S., 2011. The impact of patient and public
involvement on UK NHS health care: a systematic review. International Journal for
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Moule, P. and Hek, G., 2011. Making sense of research: an introduction for health and social
care practitioners. Sage.
Munn-Giddings, C. and Winter, R., 2013. A handbook for action research in health and social
care. Routledge.
Read, S. and Maslin-Prothero, S., 2011. The involvement of users and carers in health and social
research: the realities of inclusion and engagement. Qualitative Health Research. 21(5).
pp. 704-713.
Rigby, M., Hill, P., Koch, S. and Keeling, D., 2011. Social care informatics as an essential part
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Rogers, A., Kirk, S., Gately, C., May, C.R. and Finch, T., 2011. Established users and the
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Smith, M., Gallagher, M., Wosu, H., Stewart, J., Cree, V.E., Hunter, S., Evans, S., Montgomery,
C., Holiday, S. and Wilkinson, H., 2011. Engaging with involuntary service users in
social work: Findings from a knowledge exchange project. British Journal of Social
Work. 42(8). pp. 1460-1477.
Solli, H.P., Rolvsjord, R. and Borg, M., 2013. Toward understanding music therapy as a
recovery-oriented practice within mental health care: A meta-synthesis of service users'
experiences. Journal of Music Therapy. 50(4).pp. 244-273.
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Stevens, M., Glendinning, C., Jacobs, S., Moran, N., Challis, D., Manthorpe, J., Fernández, J.L.,
Jones, K., Knapp, M., Netten, A. and Wilberforce, M., 2011. Assessing the role of
increasing choice in English social care services. Journal of Social Policy. 40(2).
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Twigg, J., Wolkowitz, C., Cohen, R.L. and Nettleton, S., 2011. Conceptualising body work in
health and social care. Sociology of Health & Illness. 33(2). pp.171-188.
Online
Five things the NHS must learn about empowering patients. 2017. [Online]. Available through :
<https://www.theguardian.com/healthcare-network/2014/may/20/five-things-nhs-learn-
empowering-patients>. Accessed on 3rd August 2017.
Policies and Procedures for Health & Social Care. 2017. [Online]. Available through :
<http://www.wandptraining.co.uk/policies-procedures-health-social-care/>. Accessed
on 3rd August 2017.
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