Communicating in Health & Social Care: Standard ICT Package Report

This report examines the effective use of Information and Communication Technology (ICT) in health and social care organizations, focusing on a standard ICT package for new staff members. It outlines system, network, software, and skills requirements for managing health and social care operations, including the use of various tools and techniques. The report analyzes strategies to support service users with specific communication needs, such as those with learning or communication disabilities, emphasizing the importance of communication processes, patient interaction, and observation. It also suggests ways to improve communication, including interaction development, interpreter services, and non-verbal communication methods. The report aims to enhance the understanding of ICT's role in facilitating better communication and improved healthcare service delivery. The report also includes relevant references to support the arguments and analysis of the topic.

Communicating in Health &
Social Care Organisations

Q3. Standard ICT package document for a
new staff member joining the clinic (P1.3)
The effective usage of Information and Communication
Technology (ICT) will help in better handling of the better
management of functions that will help a new staff member in
a social care setting to get settle with the tools and techniques
used in a health and social care firm. The standard ICT package
will involve the following tools and techniques for better
management of health and social care operations

System requirements
This will involve effective utilization of different tools
and techniques that are used in a health and social care firm
to manage details and other information regarding
operations of health and social care firm. It will use the
latest software and hardware system to gain a good
knowledge of needs and demands about their patients and
develop a better product or service for them. This will
support the management of health reports, various medical
test details and health growth statistics to identify and
adopt the requirements of their clients or patients (Naslund,
Aschbrenner and Bartels, 2016).

Network requirements
The standard CAT 5 LAN cable along with
Wi-Fi routers will be used within vicinity of
health care firm that will help in effective
handling of wide range of operations that will
help in improving communication on
interdepartmental level and help in reducing
time constraint, making health care services
more effective and faster.

Software requirements
Various software and applications will be utilised related
to statistics, assessment of health details and management
of stock shares and logistics in a health care firm. The
effective usage of a software will support a better
growth and development of health care operations in
a firm. Other than this, it will make the services of a
firm like NHS more effective and faster.

Skills requirements
The employee's must possess the effective knowledge of
using this system, tools and techniques and applications
to increase their efficiency and handle the medical and
social requirements by facilitating a good communication,
with the clients and the co workers. The effective
knowledge and skills to utilize this tools will help the firm
to handle the health and social care operations of the
company or firm in a much effective and better way
(Boulware, Cooper and Powe, 2016).

Cont....
The effective handling of these systems that will help in
better management of operations that helps in handling of
wide range of business operations which will support a
good management of measures that will help in better
growth and development of a firm like NHS. Other than
this, the utilization of these tools and techniques will help
in better development of communication process with their
clients and co workers. Also, the improvement of health
care measures will support a better development of
understanding of their requirements and develop innovative
measures to fulfil them.

Analyse the use of strategies to support
service users with specific
communication needs in health and
social care (P1.4)
Various specific communication and interaction needs will be
identified and will be analysed in a health and social care entity that
will help in meeting the communication needs of and individual in a
better way. From the analysis it is been found that individuals with
learning and communication disability will posses a special needs
that are required to be handled by a nursing home. Thus, in this case,
care takers must be ready to take the specific measures to handle
these requirements and demands in a better way. And strategic plan is
required to be develop, that will help in better handling of these
needs and demands (Ventola, 2014). Some major strategies that will
be adopted to support meeting of communication needs is as follows

Ensuring a better
communication process
it involves the better meeting of operations that
will help the individual client or group of
people to come up with innovative measures to
carry out a better communication process that
will help in better handling of health and social
care communication process.

Facilitating a good interaction with
patients and taking feedbacks:
the employee's or work force of a health care
organisation will look after the better
management of the operations that will help in
suitable management of business care processes
to meet the operational requirements of a firm in
a better way. The taking of feedback or reviews
from clients on the product and services that are
been provided by the organisation.

Observing the communication
requirements of clients:
the workers on the health and social care firm will handle
the wide range of operations that will support fulfilment of
customers requirements in a much effective a significant
manner. This will help in meeting the needs and demands
of patients to have good access to latest and advance health
and medical care products and services (Wittink, Yilmaz
and Duberstein, 2016). As many times the client is unable
to convey the proper requirements due to sensory or
language constraints, the workers at firm like NHS has to
look after the better management of these requirements and
operations in a very effective way.

Q. 4 Suggest ways of improving the
communication process in a health and
social care setting
A wide range of operational measures will be taken in
consideration by the organisation to support a good
communication process among the clients and the co workers
at a health and social care settings. This steps will help in better
growth and development and management of different
requirements of operations in a much better way. This approach
will also help in better management of operations or functions
that are been taken in thought process by work force at NHS.
Some major enhancement skills that are been taken in
consideration by the organisation are as follows