Leadership, Management, and Performance in Health and Social Care

This report provides an analysis of leadership and management within the health and social care sector, using Treetops Care Ltd. as a case study. It examines key leadership and management theories such as Behavioral, Contingency, and Scientific Management, evaluating the challenges the...Read More

Health and social care
management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1.1 Analyse key leadership and management theories...........................................................3
1.2 Evaluate the challenges of leadership and management in the health and social care sector
................................................................................................................................................4
2.1 Examine the influencing factors on staff performance.....................................................5
2.2 Explore key factors which contribute to job satisfaction.................................................6
2.3 Analyse the role of performance management in the success of healthcare organisations.
................................................................................................................................................6
3.1 Analyse the different models of team leadership and its application to the health and social
care sector...............................................................................................................................7
3.2 Evaluate the roles of teams and benefits of having teams in the health and social care
sector.......................................................................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The concept of both leadership as well as management plays a crucial role in an
organisation and are interlinked with one another but are having different aspects in order to
manage various kinds of business operations in an effective as well as efficient manner. Treetops
Care Ltd. is an health care organisation within UK that is taken into consideration for
demonstrating different aspects of this presentation. This presentation includes leadership and
management theories along with their challenges in the health and social care sector. It also
includes examination of the influencing factors on the performance of staff and main factors that
are contributing to the job satisfaction. There will be an analysis on role of performance
management in the success of healthcare organisation. This report will also consists of an
analysis of various models of team leadership as well as its application to the health and social
sector. Moreover, there will be an evaluation on the roles of teams and benefits of having teams
within health and social care sector.
MAIN BODY
1.1 Analyse key leadership and management theories
Behavioural theory of leadership:
Such kind of leadership and management theory states that the success of a leader is on
the basis of its behaviours rather than its natural attributes and along with it, this also includes
observation as well as an evaluation of the activities and behaviours of leaders at the time when
they are responding to particular situation. The leaders of Treetops Care Ltd can know and
decide that what operations and behaviour in health and social care sector they are required to
execute in the process of their leadership to become an effective leader. This theory within the
respective sector helps in addressing the interactions of human at work.
Contingency Theory of leadership:
It is also known as situational theory and states that the effectiveness of a leader is
contingent on the basis that whether their leadership style suits a specific situation or not. As per
this type of leadership and management theory, a person can become an effective leader in one
situation while an ineffective in the other situation (Mahida, 2016). In relation to Treetops Care
Ltd, such kind of theory concentrates on the importance of the personality of a leader as well as
the situation in which a leader within this health and social care sector operates. This theory will

facilitates the leaders or managers of Treetops Care Ltd in shaping their leadership style
according to the demand of the particular circumstance.
Scientific theory of Management:
This kind of theory facilitates in synthesizing as well as analysing the workflow in the
organisation and the key purpose of this type of theory is to improve and enhance the level of
productivity along with the efficiency of the staff of a company and economy. Managers within
Treetops Care Ltd can use this kind of management theory as it will provide assistance to them
in the promotion of the specialising, standardising, great training of the staff as well as
supervision and assignments which are on the basis of the ability within health and social care
sector. This type of management theory will facilitate Treetops Care Ltd in improving the level
of operational activities as it focuses on the rapid increment within the operations of the business.
1.2 Evaluate the challenges of leadership and management in the health and social care sector
There are various challenges of leadership and management within the health and social
care sector and some of these challenges are described as below:
 Reimbursement: There are tremendous pressures to bring down the cost of the
healthcare and the businesses as well as the government are seeking the approaches in
order to minimise the cost of healthcare (Kogler, Mittone and Kirchler, 2016). Models of
reimbursements are changing and are shifting from a fee-for-service based model to a
model which is based on the performance. It means that the providers can no longer count
on the revenues through simply offering the single services within the health and social
care sector.
 Challenges related to Healthcare Policy: There is an intense degree of uncertainty with
respect to the Affordable Care Act and it had a tremendous influence on the insurance
markets. Such uncertainty has made the health and social care sector reluctant to expand.
With the enrolment as well as healthcare policy being in constant flux, they have had no
options available but to abandon the markets or increase premiums.

2.1 Examine the influencing factors on staff performance.
It is important for an organisation to focus on influencing factors on staff performance in
order to increase the productivity. The main organisations in healthcare sector like Treetops
should develop key factors which can increase the staff performance. Main factors which are
influencing on performance and working of staff are mentioned below:
 Workplace environment- The workplace environment is considered as major business
surroundings which are present at the workplace. It is one of the major role and
responsibility of top level management of Treetops to create a favourable working
environment for the whole employees in order to increase their performance (Van
Liebergen, 2017). The workplace environment should be formulated and developed
according to demand of the situation and mind of employees. It is one of the major duties
of human resource management of an organisation to focus on implementation of best
techniques which are essential for development of goals and objectives.
 Rules and regulations of the organisation- Rules and regulations of the organisation
also play a major role in increasing the business strength. It is essential for Treetops to
focus on development of major rules and regulations which are flexible in nature to
develop optimum working. In the recent times, all major business organisations should
include focus on key rules and regulations which are in favour of employees. It is one of
the major role of top level management of Treetops to facilitate organisational
development with specific rules.
 Rewards and recognition- The Treetops organisation should provide regular monetary
and non-monetary rewards to the employees for their growth. It will help the organisation
to increase potential and overall productivity of the employees. This approach will also
develop status of employees along with increasing the goodwill and reputation of
organisation in the healthcare sector. The rewards should be provided with monitoring
and supervision in order to consider key approach to management. The human resource
management of Treetops should focus on major ways of providing rewards and
recognition to achieve stability.
2.2 Explore key factors which contribute to job satisfaction.
It is important for an entity in health care sector to focus on increasing job satisfaction of
employees to perform different functions and tasks. The job satisfaction of the employees should

be increased by Treetops to increase core competency values. Main factors which contribute to
job satisfaction are mentioned below:
 Performance appraisal- Performance appraisal is considered as key approach by which
an organisation can easily increase the job satisfaction. The Treetops organisation should
do performance appraisal of all employees in order to increase their job satisfaction.
Performance appraisal should be done on regular basis in order to achieve the goals and
objectives of employees as well as of the organisation.
 Grace by the employer- The Grace by employer is very much important for increasing
the job satisfaction. The top level management of Treetops should focus on increasing
grace for the employees to motivate them. The grace by employer play a crucial role in
increasing potential of employees and also make them friendly towards the functions of
the organisation.
 Growth and development- Time to time growth of employees should be considered by a
business entity in order to create and achieve job satisfaction. This is one of the ethical
duty of a business to facilitate growth and development of employees according to their
working and contribution (Verotti, Dochshanov and Belfiore, 2017). Main organisations
in healthcare sector focus on growth and development of employees in order to achieve
the set targets in a set period of time. Growth and development of employees should be
done on the basis of their performance in order to achieve key targets on time.
2.3 Analyse the role of performance management in the success of healthcare organisations.
Performance management is the major aspect which increases the input and output of the
employees. It also helps the employees to remain more competent and dynamic in their career
related life. In the recent times, many organisations in the healthcare sector focus on performance
increase of employees. With the help and support of performance increase, an organisation can
easily accomplish set targets in short span of time. All major organisations in the healthcare
sector should focus on increasing performance of employees to lead the competition. The
organisation should also analyse key factors which effect on the performance of employees.
Then the organisation should develop planning and strategic framework to implement key
practices related to performance management. In order to increase the efficiency and
effectiveness of employees, it is necessary for an organisation to develop performance of the
employees. In the era of stiff competition between different healthcare organisations, it is

compulsory to focus on performance management and appraisal. The performance management
of a company is also beneficial in increasing overall strength of business entity. Key role of an
entity is to focus on key factors which are effective in achievement of performance. There are
various organisations in the international and national healthcare sector which are engaged to
develop performance of employees.
In the healthcare sector, there are various organisations which improve performance of
employees by adopting certain tools and techniques. The motivation is one of the most important
factors which helps in increasing performance of the employee. With the help and support of
motivation, an organisation can also achieve competitive edge (Sadule-Rios and Aguilera, 2017).
The different organisations also use rewards which are monetary and non-monetary in nature to
motivate and increase performance of the employees. In the healthcare sector, performance
management is also essential to be developed in order to take care of all patients in a precise and
systematic manner. This is one of the major role of board of directors of Treetop to evaluate
major strategic framework in order to develop performance of the employees. All major
organisations should also focus on implementation of performance appraisal techniques with full
supervision and control to achieve key goals and objectives. The human resource management of
an organisation plays an important role in increasing the overall performance of employees.
Major duty of human resource management of a company is to develop different ways and
methods which are supportive in increasing overall performance of the employees.
3.1 Analyse the different models of team leadership and its application to the health and social
care sector.
Team leadership is an important perspective which is used for developing various aspects
that helps in developing team in relation over accomplishment of different task that has been
assigned by Treetops Care Ltd (Bird and Park, 2016). In relation to health care sector team has
important role to play which leads upon developing proper practices within health care sector.
This makes organization like Treetops Care Ltd perform there functions more effectively.
Further, in relation to this team building model has been discussed as follows:
Belbin theory: Belbin states that every character has its very own behaviour and with
that they've set capabilities and roles in a group. By understanding the character position in a
group, the supervisor of that need to take into account via way of means of supervisor of
Treetops Care Ltd can increase the energy and examine the weak spot which influences the

overall performance of the group. Belbin group roles are the exceptional roles of the group that's
done via way of means of the character or personnel of that need to take into account via way of
means of supervisor of Treetops Care Ltd and that together turns to decorate the group overall
performance. There are a few Belbin group roles those are as follows as:
 Team employee: Team employee is the only who offers or handles each scenario in an
powerful manner. Team employee assist every character to carry out even extra higher
and assist to acquire the desires and keeps the effectiveness of group. Team employee is
the only who manipulate each situation and take sure selection withinside the favour of
group of which results the overall performance degree of group in addition to Treetops
Care Ltd
 Coordinator: Coordinator is the only who manipulate the group assist the group member
to perform the desires. Coordinator is the only who's confidant, calm and composed,
extra innovative etc. The predominant purpose of supervisor of Treetops Care Ltd is to
manipulate the groups and results in an powerful overall performance.
 Specialist: Specialist is the only who has intensity expertise of the whole lot who assist
the group via way of means of giving the answer for each scenario (Singh and Sidhu,
2017). Specialist is the only who's extra dedicated toward employer desires, dedicated,
self-confident. Specialist is the only who assist the group to triumph over at each tough
scenario and with that decorate the overall performance of group.
 Implementer: Implementer is the who put into effect the first-rate method and selection
within side the group and deliver that every one in an powerful manner. Implementer is
the maximum realistic character who turns the concept right into a framework and turns
to nice environment.
3.2 Evaluate the roles of teams and benefits of having teams in the health and social care sector.
Teams are one of the most effective perspective which is based over developing
effectiveness and efficiency within task leading towards development of more strong
departments to perform work of health care sector. Further in relation to Treetops Care Ltd these
roles and benefits are discussed as follows:
 More centred: Everyone at the group is extra centered and dedicated to attaining the
group's objectives.

 Clearly described desires: A a hit group has truely described desires that they paintings
collectively to achieve, as a result enhancing the individual's and company's performance.
 Risk takers: Effective group individuals are hazard takers who're inclined to take a
hazard with the intention to achieve a goal.
 Trust and notion: The maximum enormous issue of consider and notion is that it builds
religion amongst group individuals, which results in a effective collective outcome(Gilani
and et. al., 2016).
 Mutual choice-making: In a group, every member has their personal manner of
thinking, and an powerful group will attain a choice primarily based totally on mutual
understanding.
Factor of powerful group:
There are numerous elements of powerful group those are as follows:
 Defined roles and responsibilities: Effective group individuals are privy to their
responsibilities, which lets in them to paintings extra efficiently.
 Leadership: The capacity to steer others withinside the shape of presenting direction,
helping the ones in need, and placing desires that result in a hit outcomes.
 Defined objectives: Each group member has a clean goal that lets in them to paintings in
a steady manner, ensuing in advanced performance.
 Learning and improvement: An powerful group promotes chronic getting to know and
improvement through reaching numerous desires below numerous circumstances.

CONCLUSION
From above explanation of presentation, it has been concluded that leadership is
associated with an art or an ability that is used by a person in order to influence or inspire other
members of the group to improve productivity of organisation as a whole. Management is
concerned with getting things done through others for attaining organisational goals and
objectives and it includes various activities such as planning, organising, directing as well as
controlling. This presentation has been included different types of theories of leadership as well
as management that help the organisation in achieving its organisational objectives and goals in
an effective and efficient way. Along with it, the challenges of leadership and management have
also been discussed in this presentation. There has been an analysis on performance management
role that facilitates in managing the performance of the organisation as a whole. Factors of job
satisfaction and staff performance have also been included in this presentation. This would help
the organisation in achieving its business objectives and meeting success and growth in an
effective manner.

REFERENCES
Books and Journals
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