HND Health and Social Care Management: Partnership Case Study

This report provides an analysis of partnership working within the health and social care sector, focusing on the case study of Mr. Ian to highlight the importance of effective collaboration. It explains the philosophies and concepts underpinning partnership, evaluates different partnership relationships, and analyses various models of partnership working, including unified, coordinated, and coalition models. The report reviews relevant legislation and organisational practices, explains differences in working practices across the sector, and evaluates the potential outcomes and barriers to partnership working. Furthermore, it proposes strategies to improve outcomes for users, professionals, and organisations involved in health and social care services, emphasizing the need for coordinated and respectful approaches to ensure the well-being of service users.

HND Health and Social Care Management
A Report on
Improving Working in Partnership across the Health
and Social Care Sector: The Case study of Mr Ian.
Prepared by
Student Name:
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Group
Name of Lecturer
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WORKING IN PARTNERSHIP
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Table of Contents
Executive Summary.........................................................................................................................2
Introduction......................................................................................................................................4
Section A.........................................................................................................................................5
1.1 Explain Philosophies and concepts of working in partnership in health and social care.......5
1.2 Evaluate Partnership relationships within health and social care..........................................7
Section B..........................................................................................................................................9
2.1 Analyse Models of partnerships working across the health and social care sector...............9
2.2 Review Legislation and organisational practices and policies for partnership in health and
social care...................................................................................................................................11
2.3 Explain Differences in working practices across the health and social care sector.............13
Section C........................................................................................................................................14
3.1 Evaluate possible outcomes of partnership working for users of services, professionals and
organisations..............................................................................................................................14
3.2 Analyse the potential barriers to partnership working in health and social care services....15
3.3 Devise strategies to improve outcomes for partnership working in health and social care
services.......................................................................................................................................16
Conclusion.....................................................................................................................................17
Reference.......................................................................................................................................18
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Executive Summary
Health and care sector must be carried out in the partnership so that better decision can be taken
and the various barriers that pose challenges must be dealt in a strategic manner so the
partnership can be run in the positive direction. The burden of decision making, fiancé
responsibility etc. is shared in the partnership. Therefore strategic dealing techniques in the
health and care sector in the partnership will be the right solution. The technical challenges must
be faced in the planned manner so that adverse impact does not vitiate the very purpose of
running the health and care business in partnership.
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Introduction
Health and care sector is full of complication for the one who is the owner of the health and care
organisation. Therefore the philosophy behind working in partnership in health and social care
sector has been done in which autonomy, power sharing etc. information have been included.
The models of the partnership are also discussed here. The relevant laws and legislative practices
are also part of the discussion in the report. The results of doing work for users of services,
professional and organisation are discussed and a barrier that poses the working in partnership is
also discussed. The various strategies have been discussed for finding the working solution to
work in an effective manner in partnership. However, the report is related to the case of Mr. Ian
which shows the failure of health and care units which led to the death of Mr. Ian.
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Section A
1.1 Explain Philosophies and concepts of working in partnership with health and social
care.
It is essential that the health and safety of the people of the society and the community must be
taken care by the authorities which are responsible for the same. It is also stated in various
legislations and the laws that it is the duty of the parties to take care of each other and no actions
of the one party must cause damage to another party. As the report is based on the health and
social care, there are various authorities or bodies which perform its duties to take care of people
of the society of the nation or the people who need medical or other treatment (Glasby and
Dickinson, 2014). There are various philosophies which are applied by such authorities in taking
care of the physical and mental health of the people. These philosophies are as follows:
Empowerment: It is necessary that before the commencement of any duty, the person to whom
the duty is given that such person is empowered with the authority of taking care. It plays a
significant role in the health and care sector. In such sector, the person i.e. the caretaker or the
staff must be given an authority to take care of the person. This depicts that the caretaker of the
staff of the health care authority has the power to choose the best suitable way for treating the
person based on the needs and the conditions of the person. This also includes providing the
medications, type of treatments i.e. treating the person by natural way or in other ways as doctors
do (Reeves, et., al., 2011). This can be understood with the help of an example i.e. the caretaker
responsible for taking care of any person can choose the time himself based on timings of giving
medication to the person or at the time of having a meal.
Making Informed Choices: This is one of the most essential principles for performing the
duties as the caretaker or health care centre. It is stated that it is beneficial for both the caretaker
and the patient to make decisions properly. All the activities or the treatments must be done by
making communication with the patient (Baldwin, 2016). All the routines and the treatments
must be decided based on the wants of the patient i.e. whether such routine or treatment is
working for him/her or not.
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Respect: It is well known that respect is one of the important factors in the personal and
professional life of the person. In the healthcare centre, the patient must respect the persons
responsible for taking his/her care and staff or the caretaker must respect the patient (Baldwin,
2016). It is made sure by the staff that interest of the patient is considered by the caretaker and
appropriate attention will be provided to the patient.
In the case of Mr. Ian, various authorities like Local Authority Long Term Team, Mental Health
Review and Reablement (R&R), Single Point of Access (SPOA), etc. made efforts for helping
Mr. Ian and provide proper treatment to him. The principles mentioned above are included in the
case such as a team of Mental Health Review and Reablement (R&R) were empowered to take
care of MR. Ian by Local Authority Long Term Team. But there was lack of respect on the part
of Mr. Ian at times when he was under the influence of alcohol.
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1.2 Evaluate Partnership relationships within health and social care
There are various relationships which are made within the health and social care unit. These
relationships are as follows:
Service User: These are those persons who are considered as the patient or the user of other
social or health services. However, such persons don’t like to be labeled as “Services users”
whereas such persons are comfortable with the label i.e. “Service Eligible”. Service users are the
persons who are responsible for the establishment of the healthcare units and the effective
relationships are made by such units with the users. It is made sure that better services are
provided to the users of the services (Munn-Giddings, and Winter, 2013). It must be understood
that proper relationship is to be maintained with the user as the units won’t be able to generate
income and not providing proper services will lead to a breach of the units of taking care and
may result in fall in the health of the user.
Professional Level: This includes the relationship of the patient with the doctors as they are
considered as professional in the health and social care unit. Relationships are also maintained by
the professional with the patients to make them more comfortable and such patients are able to
share the issues faced by him/her in health. It is beneficial for the patient as well as they will get
proper and timely treatment and medication (Dickinson and O'Flynn, 2016). Not maintaining the
relationship with the professionals sometimes may result in no timely treatment and medication.
Organisational Level: Relationships are also maintained with the patients by the organisation
operating in the same field i.e. serving the people and taking their care. Through this, the patient
or the user is able to get better services. It is also possible that such user gets discount on the fees
of the services taken, etc. It will provide recognition to the oragnisation and the satisfaction level
of the users will increase which is positive for the growth of the organisation.
It is mentioned in the white papers and the legislation that it is the duty of the health and social
care units that appropriate treatment and services are provided to the users. The white paper is a
written document which is in the form of a guide or a report and which provides insight of the
current issues and the philosophy of the body responsible for overseeing the operations,
functions, and practices of the health and social care units (McMurray and Clendon, 2015). One
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of the most popular white papers issued is "Our Health, Our Care, and Our Say". This paper
focuses on expanding the services of health and care for the community of the nation. It also
provided increased patient choice, providing equality in the provision of the services, etc.
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Section B
2.1 Analyse Models of partnerships working across the health and social care sector
There is a various model of partnership working which are as follows:
Unified Model: It is one of the most significant models which are adopted in the working
partnership which allows multiple members or the user to the partnership to get together that too
with the same working force and same structure for working. However, such members or users
have their own expertise which can be different from each other. This model is best and most
suitable for the occupational therapist, nursing, and mental health team, etc. There are various
benefits of the unified model such as the performance of the units will be overseen more
frequently, information or the data will be exchanged timely and easily, better communication,
duties and the responsibilities of the caretaker or the staff members will be clearly understood,
etc (Mehler, et., al., 2016). This method is most suitable for the case of Mr. Ian as there are
various bodies operating for the health and care of Mr. Ian but due to confusion in the duties and
the responsibilities of these bodies, this led to the death of Mr. Ian.
The Coordinated Model: It is well established that the each and every task or work is
performed effectively and efficiently when the coordination between the activities or the team
members. It is stated in this model that individuals are assessed in the regular interval on their
own terms and conditions with the aim of accomplishing the organisational and personal goals or
objectives. Coordinated Working is one of the most important factors of this model as it is
essential for taking effective care of the public of the nation that all or various agencies work
together in coordinated form without any disturbance. However, there is no particular model for
the coordination in the health and social care, but working together of Social Care and Health is
an evidence of proper coordination in the health and social care. This model is beneficial as the
coordination between the team member play as strength for the whole team, the interaction
between the team members improves, etc.
The Coalition Model: As per this model, the structure of management, training and staffing
structures of the services performs in a partnership. It is also stated that there may be an
association of various elements by these bodies operates discretely. It is defined as the
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combination of two or more organisations for the same purpose and aiming at same purpose
(Glasby, 2017). The benefits of this model are the vast availability of resources, effective
redressal of issues, cost-effective, objectives are clearly defined, however at the same time, the
issue may arise while coordinating.
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2.2 Review Legislation and organisational practices and policies for partnership in health
and social care
Law or the legal system plays a significant role in making sure that proper care of the health and
services of the persons of the community is taken by the Units under this sector. There are
various acts which state the norms or law in the related sector i.e. Health and Social Care. These
acts are as follows:
Health and Social Care Act, 2012
It is an act which is enacted by the Parliament of the U.K. It restructured the National Health
Service and the roles played by it. Due to this act, National Health Social Commissioning Board
was established and provided the provisions for the same (Bradshaw, 2016). It also provided
various provisions for the health of the public in the nation. The main focus of the act was on:
 Public health of the United Kingdom.
 Providing the rules and regulations which are to be complied with the health and social
care.
 Verification of the issues or the matter of the public by the local commissions or the
authorities.
 It also established the laws or norms for the workers employed in the work of Health and
Social Care Unit.
Equality Act, 2010
This act stated that each and every person must be provided equality in terms of getting treatment
or medication for improving their own health. This act states that every person have the right to
get treated and get medication and there must be no discrimination with the person on the basis
of the color, belief, gender, religion, caste, disability (England, N.H.S., 2016). Biases on
providing the treatment or the services for the improvement in the health than will be treated as
the breach of the duty and will attract legal consequences.
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