Effective People Management in Health & Social Care: A Detailed Report

This report provides insights into managing people within the health and social care sector, focusing on maximizing individual and group performance through various performance management solutions like one-on-one check-ins, real-time feedback, and rewards. It explores career development opportunities for occupational therapists, social workers, care workers, and health psychologists, emphasizing lifelong learning through formal and informal channels. The report also outlines techniques for monitoring performance, including assessing patient care quality, healthcare service costs, performance disparities, and care outcomes. Methods for identifying individual training and development needs are discussed, such as direct observation, questionnaires, consultations, and interviews. Furthermore, the significance of cultural diversity in the health and social care sector is examined, highlighting the advantages of a diverse workforce and strategies for managing it effectively. The report concludes by underscoring the importance of continuous professional development and its impact on improving healthcare services.

MANAGING PEOPLE IN
HEALTH AND SOCIAL
CARE

Table of Contents
TASK 2.......................................................................................................................................................3
INTRODUCTION.....................................................................................................................................3
How to maximize individual and group performance by implementing different performance
management solutions.............................................................................................................................3
Career development in the health and social care sector..........................................................................4
Lifelong opportunities in health and social care department....................................................................6
Techniques for monitoring performance in health and social care...................................................6
Methods for identifying individual training and developing needs..........................................................7
Techniques for promoting continuous professional development in health and social care.....................9
Significance of cultural diversity to health and social care sector..........................................................10
Advantages of culturally diverse workforce..........................................................................................11
Strategies for managing diverse workforce............................................................................................12
CONCLUSION........................................................................................................................................13
REFERENCES........................................................................................................................................14

TASK 2
INTRODUCTION
Managing people in health and social care department refers to improving skills and
providing training, effective monitoring, communicating and fulfil their needs and many more.
Management of people not easier process it requires application of methods for completion of
employee needs and control employee retention Chamberlain and et.al., (2021). Health4all is
private health and social care service provider organization. On the basis of attraction
improvement towards with the private sector and ratio increase in people mental health stress
Steve john decide to recruit and select people who have great knowledge in health and social
care department. And also essential to provide skills and training development activities for
effective service provides by employees. This report will provide information about how health
and social care department to select employee with identification of their skills, methods for
completion of human needs and controlling retention issues and many more.
How to maximize individual and group performance by implementing different performance
management solutions
In regard to individual and team performance, it can be said that improved performance
plays a vital role as it makes people or health and social care providers able in accomplishing
their goals. Improved group and individual performance of health and social care is beneficial for
both for service users and for them as it can make them able in providing qualitative and better
treatment or healthcare services (Haseeb and et.al., 2019). It can improve overall health of
service users. There are number of ways or performance management solutions that can help
healthcare providers in improving both individuals and group performance such as:
One on one performance check-ins: This performance management tool has been
embraced by companies including Google, IBM, ITV and others. These companies have number
of employees and managing their performance becomes difficult task. So, these companies have
made use of this technique and after implementing this technique, they are now able to improve
their employees’ performance. Via this technique, managers of companies discuss regular
performance of their employees throughout the year and it improves their relations with their
employees. Improved relations of employees with managers, boost confidence of workers and
improve their productivity Overall, it can be said that it is a type of feedback technique in which

employees’ performance is being measured and controlled that improves their individual as well
as group performance.
Real time feedback: Real and positive feedbacks is known as one of the best ways of
improving performance of workers. When employees get positive and fair feedbacks then they
come to know about their actual position and performance at workplace as compared to others. It
boosts their confidence and they are more likely to strive hard and improving their performance.
In regard to this, it can be said that manager or leaders of health and social care providers need to
give feedbacks to them with appropriate comments and mention both of their areas in which they
are good and in which they need to make improvements. On the basis of feedback comments and
weakened areas, employees find easier in improving them that can lead better individual and
group performance.
Rewards and recognition technique: It is another tradition way by which leaders and
managers can encourage or motivate employees for improving their performance. When health
and social care providers get rewards and recognition on the basis of their improved performance
then it makes them feel valued and motivated them towards accomplishing goals. IN healthcare
sector, employees have work load and they become frustrated when they find themselves unable
in performing functions as per the given time. But rewards and recognition is the best ways by
which managers can motivate for improving performance. Managers need to provide both type
of rewards financial and non-financial rewards as per the needs of employees (Jones, T.M.,
Harrison and Felps, 2018). By doing so, they can get work done in an effective manner and can
improve their performance.
So, on the basis of above discussed performance management techniques, it can clearly be
said that all these can improve overall performance of health and social care workers and
improve health of service users as well.
Career development in the health and social care sector
Occupational therapist:
This profession makes life effective and it has multiple options to provide services
application and development of this strategy in careers makes career more effective. Increasing
stress level in people they mainly concern with occupational therapist because they provide

mental health stability, solution of factors from effect social environment, people who not able to
do their individual work motivation them and many more Ocloo and et.al., (2021). Health4 all
organization mainly considers engaging this specialist because they know it will improve their
organization performance and improve recovery rate as well.
Social worker:
Career expansion in social health care department is also great term because they have
idea about how to maintain social environment with proper guidance about individual culture,
age, colour and many more not matter. Individual capabilities and their skills are essential. Social
workers play major roles for society effectiveness development because they protect children
rights, women rights, aged people are part of society families has to develop more attraction
towards with them, communicate with them and evaluating what they feel, identify emotional
issues. So career expansion in health and social care field provide knowledge about different
people behaviour and their different perceptions.
Care worker:
They are the key aspect for business activities' improvement and success development
with their knowledge and work force. Its major essential term that organization always consider
providing them proper and effective training motivation which useful for the expansion of
business effectiveness with proper operation process Ohlbrecht and Jellen, (2021).. Career
development in health and social health care department provide multiple idea, knowledge skills
and good salary because this profession useful for improves and grow career with effective ideas,
different people knowledge, which exercise is beneficial for people and many more. Care
workers mainly believes in provide survives which develop improvement in patients and their
fast recovery.
Health psychologist:
This term is all above refers to activity which is done by health professionalism because
they have idea to manage small health issues and motivate patients which have high fear about
their health issues. They develop motivational approaches as well as they provide solutions for
health problems. Knowledge about this activity its essential that in their fields and education in

this field is good approach because it provides opportunities to get more success Ball and et.al.,
(2021)
Lifelong opportunities in health and social care department
Informal and formal:
This opportunity mainly consider, and they followed by nurses which provide
information and formal activities like they develop nature which provide happiness in patient,
and they recover fast also motivating them that they recovery soon because physical issues not
highly influence other than mental peace. It very essential concept that they do their job, but they
ave to consider these terms as well. Heath4 all organization decide to engage and recruit
employee, so they have to consider engaging people who have idea about management of people
with effective manner.
Techniques for monitoring performance in health and social care
 Quality and efficiency of patient care: Consulting activities' development is subtitle and
sustainable approach because it provides idea which people feel more engage, and they have
potential to influence their performance with identification and consideration of patients
things. Quality and efficiency improvement in patient care mainly refers to activities
development for fast recovery activities analyses, this ratio clearly provide idea about which
amount of people get recover from this particular specialists and organization group
members has potential to provide perfect and essential services in patient recover Southall,
Lonbay and Brandon, (2021). In case recovery rate is slows and patients not get satisfy with
their services so then its high time to provide them training and develop them motivation for
work force improvement.
 Cost of healthcare services: Its essential that every individual know about their cost of
services when they provide facilities to employee considerations about this activity makes
more efficient performance. Cost evaluation is mainly refers to the good and reliable amount
which individual can easily expand on it. Application of this approach and specific prices
determination attract private sector health care services. Employee salary according to their
work is major important term.
 Disparities in performance: Identification of economic condition, health care organization
has major responsibility that they develop specific price and good amount and develop some

pricing decision according to their capability for maintaining effective organization cultural
and performance. Poor people not have high amount to expand and develop on their health,
so they when organization consider providing them facilities and develop structure so it
raises business effectiveness and people highly attract with their facilities.
 Care outcomes: Complication and development of multiple exercise next is identification
about outcome which means evaluation of recovery rate of patients and which amount of
people come for specific ratio. IT makes knowledge and build idea about which things they
have to engage in monitoring performance of overall health care services. Health4all health
and social care organization decide to engage employee they firstly decide evaluation and
proper identification of their skills because without proper identification of their knowledge
when business provide them job they not do proper work and if new employee has ideas,
and they have skills in this field but its essential that organization management department
provide them specific task for completion and before provide them require training and
motivation as well, so they develop more efficiency in performance improvement.
Methods for identifying individual training and developing needs
Performance improvement and effectiveness development in organization require proper
training to employee, expansion of new facilities, customer satisfaction, solution for employee
conflicts and many more. Idea about these things individual organization has to follow methods
for improvement in organization activities are as follows,
Direct observation:
This term is refers to activities which is done by overall organization management team.
Evaluation and identification of this concept provide better understanding resolving any issues so
application of direct observation is provides little idea about new things. This term is not provide
specific idea because observation may be wrong and some times this term is happened when the
people not decide they have no idea about which type of activity they have to appealing for
sustainability development in origination activities Watkinson, Sutton & Turner, (2021).
Questionnaires:
Application of this term methods is effective approach because researcher develop
essential question which related to health care, and then they ask specific employee and ask them

about problems. Utilization of this technique is very effective approach because it provides clear
and specific ideas about organization problems. Helath4 all organization has to consider this
approach because of efficiency improvement and solution development for employee issues.
Consulting with people which essential skills they require for performance improvement:
Consulting activities is one of the great approach because it develops tow way
communication and management evaluate individual reviews and which thing affects employee
performance identification. Application of this approach is the best activity for reduction in
employee retention activity. So when individual health care origination or any other has to apply
and uses this term because it gives idea about which skills, training, motivation and many more
aspects they require.
Interviews:
Consideration of this method is effective approach because management and origination
improvement consultant implement face to face communication process which is useful for
provide suitable idea about which thing is influence employee performance, which individual not
performing their task with effective manner and many more aspects which factors affects their
activity, and they not perform their task with proper manner. Idea about this approach
management has power and potential to raise decision, and they develop efficiency in working
activity with essential and require skills engagement.
Focus groups:
Almost organization effectively reach success with perfect identification and
development of require candidates. Application of this approach provide idea about which things
are useful for efficiency improvement in business activities. Group performance mainly
influence when individual not performing their operation activities with good manner. In case
they will not perform their task other also influence by it Boland and et.al., (2021). In case of
health care sector health specialist not do their proper activities it affects other nurses and their
staff member, management team develop wrong decision which manes individual have not idea
about work which they given it highly affects performance of overall health and social care
services,

Techniques for promoting continuous professional development in health and social care
In regard to professional development, it can be said that it is important in health and social
care for improving health of people. Health and social care have some areas in which they lack
behind and wants to improve that areas for career development and providing qualitative services
to service users. Professional development makes health and social care providers able in
improving their performance, reducing errors by improving all those areas in which they lack
behind. There are number of techniques by which¸ health and social care providers can promote
continuous professional development such as:
Professional development plan: Professional and personal development is known as key
driver of employees’ performance. It is the technique by which employees find easier in
improving all those skills in which they are not good and want to improve for better performance
in the future (Egert, Fukkink and Eckhardt, 2018). For example: if health and social care
provider is lacking behind in time management, decision making and other skills then with this
tool and enlisting appropriate resources, they can improve their performance such as:
Skills need to improve Activities or resources timescale
Time management It is believed that one of the
main barrier to time
management skill is
procrastination. So, by
decreasing this, time
management can be
improved. One of the other
best ways of improving time
management is: prioritising
tasks and by prioritising
important tasks with
estimated completion time,
this can be improved. There
are number of software are
Approximate 15-20 days

available that can also help
out in improving this skill
such as Trello and others.
On the basis of above discuss professional development plan, it can be said that it can develop
continuous professional development of health and social care providers.
F2F workshops: Health and social care providers can engage themselves in F2F workshops
as it can help them out in improving communication and other skills. Workshops give an
opportunity to employees in which they can show their potential and can identify both of their
areas in which they are good and in which they need to improve. In addition, it can be said that it
is an intensive learning experience that consists 15 hours across 2 and half days. It offers
platforms to people by which they can share their experience and can let everyone know about
better ways of performing functions. It can make them able to collaborate with peers and
improving themselves as a professional on continuous basis.
Individual reading and self-evaluation; Individual reading is other best ways of increasing
knowledge and developing professionally on continuous basis (Jennings and et.al., 2017). When
employees make use of suitable learning styles and focus on reading appropriate things related to
their professional then it improves their skills and knowledge accordingly.
On the basis of above discussed ways, it can be said that health and social care providers can
develop themselves professionally and can provide qualitative health and social care services to
service users.
Significance of cultural diversity to health and social care sector
The importance of cultural diversity to health and social care sector plays key role in
function of health society. By the importance helps in conducting health industry in effective
manner and raising organization productivity in definite manner. As significance helps in raising
organization profitability. This is defined below from various ways, this are;

Boost employee morale- In regard to organization, this helps in raising employee morale as
provide varieties of services to them that facilitate growth of them in organization. It helps in
increasing workers life through emphasizing health and social care (Cao and Yang, 2021).
Through this employee motivated and work in effective manner by which organization achieves
their aims and objectives to raises growth of business.
Provide better recruitment- In respond to organization, it provide opportunities through
determining better recruitment as employees who selected for job get benefits and other
allowance that provide them better lives. It helps in raising employee sustainability and conduct
growth of organization through offering better recruitment to them. By providing better
recruitment to people they feel satisfied in organization and work in productive manner for
attaining consumer satisfaction and raising organization profitability.
Problem solving- In terms of organization, this derive them through determining their enhance
in problem solving skills as this helps in facilitating growth of business (Turner and Price, 2021).
As by this employees knowledge increases and they better solve problems in effective manner.
Raise employee retention- It provides workers to do work in effective manner, as this helps in
raising employee retention through providing those rewards and recognition in health and social
care industry that boost their employee retention. By this they feel satisfied in workplace and
work more to achieve growth of business in desired manner.
Advantages of culturally diverse workforce
The business plays an essential role, in driven culturally diverse workforce that driven
benefits from several ways. In accordance to this helps in maintaining organization function in
smooth manner and raising organization productivity very well. This helps in attaining aims and
goals of organization, it is explained below;
Improvise recruitment procedure- In terms of organization, this helps in deriving benefits that
facilitate improvisation in recruitment procedure (Bowe and et.al, 2021). As this determine
improvisation in their procedure through proper conducting hiring, selection and other procedure
effectively. It derives advantage due to improve procedure by which smooth functioning in
organization held. By this helps in conducting effective function in management and raises
organization productivity in desired manner through boosting productivity of business.

Raises employee engagement- In accordance to this, it helps in increasing employee
involvement in business through conducting effective communication and take each other
opinion, views to emphasize in work of organization. This helps in raising organization
productivity and profitability in desired manner as due to this increase employee interaction in
positive manner. By this employee enhance their skill and knowledge and manage good
relationship with other people in respective manner.
Increases productivity- In order to this, it derives benefits by raising productivity of business as
they provide various rewards and recognition to their employees (Glasby and et.al, 2021). By this
employee work in effective manner and raise productivity through working in sustainable
manner. It boost organization performance and efficiency in desired manner through boost
productivity. As this helps in facilitating growth of business and earns profitability.
Strategies for managing diverse workforce
The strategies helps business to run in smooth manner and derive benefits for
organization by conducting growth of organization that emphasized business productivity. In
order to manage diverse workforce there are various things that comes under this, that are
explained below;
Setting Goals – In accordance to it, for managing diverse workforce by setting goals and objectives
helps organization to attain more and more consumer towards business. This helps business to achieve
productivity and efficiency in effective manner. By setting goals emphasizing profitability of organization
through determining it in respective manner.
Better communication- In respond to organization, through managing communication with
each employee and other peoples helps in managing diverse workforce. It helps in boost
organization performance and productivity towards attaining goals of business in respective
manner.
Raises interaction- In order to this, by formulating interaction helps in conducting effective
strategies for managing diverse workforce (Ashikali, Groeneveld and Ritz, 2021). As this
facilitate increases in interaction that boost productivity of business and earns profitability in
desired manner. By this organization attain more and more consumer through conducting
effective strategies helps in managing diversified workplace.