Principles of Health and Social Care Management: Assignment Report

This report provides a detailed analysis of the principles of health and social care management, focusing on policy development and application within the National Health Service (NHS) in the UK. It examines key national and policy requirements, including data protection, information security, and health and safety regulations. The report evaluates the influence of various factors, such as innovation, economic conditions, and political activities, on policy development. It also explores the roles, responsibilities, accountabilities, and duties within health and social care settings, emphasizing the importance of equality and diversity policies and the roles of healthcare professionals in maintaining these. Furthermore, the report investigates the impact of inter-professional and cross-agency working on health and social care, highlighting the collaborative efforts required to improve service delivery and patient outcomes. The report also details the NHS initiatives to improve health services and the importance of resource management and technological advancements. The report concludes with a discussion of the importance of equality and diversity in the workplace and the role of healthcare professionals in maintaining equality and diversity.

Principles of Health and
Social Care Management

Table of Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY...................................................................................................................................3
TASK 2............................................................................................................................................3
TASK 3............................................................................................................................................7
Roles, responsibilities, accountabilities and duties in health and social care setting..................7
Inter professional and cross agency working impacts on health and social care setting.............9
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Health and social care management is a degree which consist of knowledge and skills
development that enables the individual to develop relationship with the employees that are
indulged in services of health and social care. The objective is to develop sound understanding of
the policies, concepts and theories related to health and social care. The focus is to improve the
quality of health and social care services (Briggs and et. al., 2017.). The individual is able to
develop leadership and management skills and promoting collaborative working structures.
National Health Service is a government funded medical and health care service in which
the resident of UK can take the services without paying for it. It was founded by Aneurin Bevan
and their main aim behind establishing this organization was to provide service which would be
comprehensive, service which is free of cost and universal. It was established for the people who
do not have an ability to pay.
In the further report influence on policy development and application within a health and
social care will be evaluated and examination of the roles and responsibilities, accountability and
duties in a health and social care setting will be done. Lastly the impact of health and social care
on inter professional and cross agency will be determined.
MAIN BODY
TASK 2
The policies and procedures can be developed in accordance with national and policy
requirements of UK. The following are national and policy requirement in UK:
The first matter is policies related to Data protection and information security. When developing
the policies for NHS, The Data Protection act,2018 of UK must be followed. The data protection
act includes protection and control of use of personal data of the organization and the rights of
the organization.
When using the personal data of NHS the organization must make sure that the information used
is fair, lawful and transparent. It is accurate and are kept up to date. Thus, NHS needs to include
these points when developing their policies (Jaspers and Steen, 2019).

Another matter that influence the development of policies in NHS is The Health and Safety at
work act,1974 of UK. The health and safety act of UK defines certain duties in regard to staff
and management and other people of NHS. The employers must ensure safe working
environment for the staff. Proper maintenance of the machines and equipments also covered
under health and safety acts. Keeping the dangerous and high doses at safe places and far from
common staff. When developing the policies regarding health and social care the following
aspects influence its development like, knowledge, innovation, economic condition, political
activity etc.
Health and social care is important for everyone. NHS focuses on improving the health
conditions of the people and take many initiatives as well. In today's scenario everyone takes
care of their health. If people will remain healthy then only they can work properly. The main
objective of health and social care is to help people in living happy life. In last few years, there
has been many changes in the policies of health and social care. In NHS improvements has been
made in provisions of health and social care. NHS is taking initiative to make improvements in
the provisions and policies of health and social care (Nyashanu, Pfende and Ekpenyong, 2020. ).
The focus of NHS is to provide better health services with minimum wastage of resources. As
there is scarcity of resources, so proper utilization of resources should be done. The focus of
NHS is on improving the health of the people of UK. Health can be improved by eating healthy
food and doing exercise daily. NHS takes care of both physical and mental health of the people.
The objective of NHS is to focus on health of all the people, not only its staff but whole nation.
NHS is introducing new policies which focus on how to improve the health of the people. It also
focuses on how to provide healthy food. Recently, Hospital Food Standards are added to NHS.
This food standards describes that NHS should follow the strategy provided by Standards Report
(Sharp and et. al., 2018.). The food and drinks should be given according to the instructions
given by Hospital Food Standard Report. NHS also take initiative by reducing the use of sugar
because it is not good for health. The priority sectors for NHS are cancer, cardiovascular disease,
maternity, diabetes, mental heath etc. its focus is on the health of children and the young
generation people. NHS ensures that there should be proper utilization of resources. As resources
are less and some resources should be left for the future use.
NHS should make improvements in its policies and should more focus on taking care of the
people of the nation. It can make changes in methods and technology. NHS should also make

changes in the working style like they can recruit new staff and provide training to them. NHS
should give proper instructions to its existing staff that how to take care of patients.
Some necessary steps should be taken by NHS. For improving the quality company should have
proper knowledge. NHS should know how to manage resources and proper management of
money. NHS should purchase new technology but it should be helpful for NHS in improving its
quality. NHS should measure its performance after making improvements. If NHS is measuring
its performance then it may know that what improvements are needed so that performance can be
good. All the patients should be treated equally and staff should take care properly. After
improving if success is achieved then plan for what new changes can be made to do better from
the present situation. To improve mental and physical health of people NHS can take some steps
like, it can plan some activities to stay fit for the patients. NHS can make changes in the
environment so that patients will also feel good.
NHS is planning to purchase new technologies which will reduce the burden of the staff. The
staff has to perform various activities and also has to take care of patients. So, staff also gets
tired, and they do not focus on patients. If NHS purchase new technology then staff can pay
more attention towards patients. NHS is planning to provide therapy to improve mental
conditions by using smartphones. In this way their will be the best use of technology and
everyone can take this therapy from their homes. Providing therapy online helps people to
manage their time, and they can take therapy according to their time. In this way people can
improve their health condition, and they will enjoy this. NHS is also introducing its own app.
Through this app people can easily communicate to their doctors and can also get information
about various plans. All the information will be provided on this app and people can check with
the help of this app. People can take appointments through this app. NHS wants to use more
technology to improve its effectiveness. This will also be helpful for people as it is easy and
more convenient. After sometime everyone will have this facility to communicate with the
doctor through video call. This will help people as they can share their problem with doctor. This
online mode will help to reduce cost and increase convenience.
NHS should also take necessary steps to face the obstacles that will come in the way. NHS need
to change its policies as the demand of the people is increasing. NHS should try to move with the
demands and make necessary changes. NHS must make changes if it wants to survive in the
market. It should do some innovation which will attract customers.

NHS follows equality and diversity policy. In this all the patients are treated equally. Staff take
care of all the patients equally. Facilities provided by NHS are good and environment is also
good. NHS follows complaints and customer service policies. This policy defines that how NHS
is responding to the complaints made by the patients and what NHS learns from the complaints.
It also describes the way in which NHS solves the problem and the reaction of NHS toward the
complain. The complain should not be repeated. NHS should take the complaints in positive way
and solve the problem in efficient way. NHS also follows social media and comment moderation
policy. This policy helps patients to share their views. NHS is following patient and public
participation policy. In this policy NHS shares its documents regarding how they are working
with patients and public may know about it. The government will support NHS in providing the
best quality and try to provide all the necessary things. NHS should try to achieve objectives that
are set by the government.
Health care professionals helps in development of equality and diversity policy at NHS. They
help in maintaining equality, all the patients are treated equally and there is no discrimination. It
is the role of health care professional to maintain equality. If there is equality at the workplace, it
will help in creating positive relationships (Maguire and et. al., 2018). All will work together and
there will be no discrimination. Equality will help team in achieving their target. It will help in
increasing performance of the staff of NHS. If policy of equality is followed in NHS, it will help
in attracting more customers as all are treated equally. Healthcare professional take care that
equality and diversity policy should be followed, it will help in building good reputation in the
market. Health care professionals play an important role in maintaining equality and diversity
environment in NHS. Healthcare professionals provides necessary services that help in
promotion of health, prevent diseases, provides health services to the patients and their families
(Valaitis and et. al., 2017). The main role of health care professional is to take care that everyone
is treated with respect. Healthcare professional helps in implementing equality and diversity
policy at NHS. Health care policy firstly, assembles a team and build consensus. In the team
health care professionals, nurses, staff and carers. All team members of NHS are given different
roles and responsibilities. Healthcare professional performs the duty of doing inspection and
distributes work among team members (Exworthy, Powell and Glasby, 2017.). Nurses of NHS
take care of the patients and check whether all the patients are being treated equally or not. Staff
and carers tell the patients about their medicines and what precautions they have to take. After

implementing the policy next step is to document clinical processes. In this survey is done to
check whether all the patients are being treated equally or not. These surveys are done with the
help of nurses, staff and carers (Surr and et. al., 2017.). Through this survey health care
professional of NHS know that which patient is not happy and not receiving respect. Further,
report is written against person who did not give respect. Next, modify the policy if any changes
is required. Health care professional can make improvements in the equality and diversity policy.
The changes which are made should be communicated through mail to everyone and all team
members of should know about changes in the policy. Lastly, evaluate all the policy that it is
implemented at NHS and check whether policy is smoothly working or not. It is the
responsibility of all the team members to check whether all the patients are happy or not, all the
patients are treated with respect or not. Health care professional will lead the team. Daily it is the
responsibility of health care professional to take reviews from patients. Also, check the
behaviour of patients with each other. If any improvement or change is required then it is the
duty of health care professional to make changes.
TASK 3
Roles, responsibilities, accountabilities and duties in health and social care setting
Roles in health and social care setting of NHS is -
 Registered Nurses — Registered nurses form a vital component of healthcare industry
by making sure that gears keep turning (National Academies of Sciences, Engineering,
and Medicine, 2019). NHS constitute registered nurses which provide patient care,
educates public about various health conditions with providing advice and emotional
support to patients and their family.
 Care Workers — Care Workers help people live more independently. NHS care workers
help patients with social and physical activities, booking appointments. NHS care
workers are good at working on their own and acquire brilliant listening skills.
 Healthcare Professionals — Healthcare professional is anyone suited by training,
education and necessary licensing to perform a medical service (Pitchforth, Nolte,
Corbett and et.al., 2017). Healthcare professionals in NHS organization ensures
functioning to run according to rules and regulations.

 Patient Advocate — Patient advocates looks for best interest of an individual patient.
Patient advocates in NHS provides list of resources once the patient leaves hospital and
help them in their education to be completed.
 Doctors — Doctors are the people in healthcare sector who treats patients and ensures
that special care is been taken of them. Doctors of NHS treats people with various ailing
diseases and makes sure they cure them.
Responsibilities in health and social care setting -
Registered Nurses — Considerate and respectful care at all times and in all circumstances is
ensured by NHS (Bailey, 2020). NHS healthcare organization respects confidentiality and
privacy of their patients. Competent staff is allotted by the organization which helps the patients
based on their skills, practices and ethics.
Care Workers — Care of patients in NHS is done by maintaining clean and proper environment
so that they recover quickly. NHS is impartial towards race, gender, age etc and ensures that
equal treatment is provided to people who are suffering from any disease or ailment. The
healthcare ensures proper safety and well-being of patients. Social care workers of NHS pays
attention to details of patients as per their necessities.
Healthcare Professionals — look towards the patients and their requirements during their
ailment or treatment (Sutaria, Roderick and Pollock, 2017). They ensure smooth functioning of
rules which are to be followed by the patients and staff of NHS so that there are no conflicts
which rise up during the process. The healthcare provides full access to the medical condition
that is to be provided to patients along with treatment and its effects on them so that proper
decisions can be made as what patients and doctors decide.
Accountabilities in health and social care setting -
Accountability refers to being responsible towards some action or to someone and that
the process is able to express what is done in it. Accountability is similar as responsibility which
is taken in reference with NHS (Gorman and Davies, 2020). The accountability is mentioned so
that the core meaning is not lost and it ensures effective and efficient functioning of the
organization.

Professionals of NHS in health and social care sector are held accountable for their work
by the regulatory bodies.
Nurses of NHS are accountable to their professional body which mentions that they
personally are accountable for their own actions and omissions (Emberson and Trautrims,
2019).
Care Workers of NHS are also accountable to the people or patients they look after and
ensures the patients' family members that proper care is been taken and that they are looked after.
They also check their personal standards and enhance their knowledge and skills so that they are
more dependable in taking care of the patients. They can demonstrate their accountability by
keeping record of their work which they perform on daily basis and that they follow protocols
and guidelines as mentioned by NHS. This enables them to be accountable for providing safe and
high quality care to the patients.
Duties in health and social care setting -
Care Workers duty in NHS is to ensure that the patients are in safe hands, and they are
taken care of 24/7. They ensure that the patients do not feel uncomfortable in any of their
treatment process and well-being of them is attained for their recovery (Pierson and Millum,
2018). NHS being such big health and social care organization looks after their patients and
makes sure that rules and regulations are followed abiding the law and the family members do
not face any difficulties regarding the patients treatment procedures.
Nurses play a major role in the health and social care setting as they are responsible for
their work while taking care of the patients. They initiate their work on their own terms by
following guidance of the doctors who are in charge of patients. Nurses of NHS ensure that when
they take up the work or do things on their own, sufficient knowledge, skills and abilities are
expected out of them.
Doctors play vital role in health and social care setting. In NHS, doctors ensure that the
treatment is done rightly and appropriately so that no problem or difficulty is faced during the
process (Heenan and Birrell, 2017). Doctors take care of the patients past — treatments if any,
the body type, consult the family members and then proceeds towards the treatment. It is also
done in accordance or keeping in mind the rules and regulations of the hospital.

Inter professional and cross agency working impacts on health and social care setting
Inter professional working
Inter professional working in health and social care refers to the collaboration of one with
other hospitality organizations to achieve common perspective and solve problems which arises
due to varied conceptions (Kaiser, Patras and Martinussen, 2018). It helps the health and social
care sector to understand the diversifies situations of NHS. The health organization whenever
feels difficulty in making a health related decision, and cannot come up to a common perspective
it consults the other health care organizations which deals in the same segment of services that
are provided to the patients. The UK government has increased inter professional collaboration
within NHS. Few randomized controlled trials of invention aims at improving patient care at
NHS.
Inter professional working practices have encouraged the hospitality sector to identify
new methods to take up when the older ones do not serve the purpose. Some strong decisions
abide by the laws and regulations to provide the patients of NHS proper safety and well-being.
This has also increased the chances of better communication with the other countries with which
the collaboration is done in health and social care segment. The effects of the collaboration will
directly impact on NHS as the staff and the family members of the patients are involved in the
decision-making process for the patients.
The importance of inter professional working or collaboration empowers the team
members at NHS so that they are able to motivate their patients and the staff collectively work
towards betterment in health of them. This aspect also closes communication gap between the
organizations which are working in the same segment as that in health and social care sector.
Enabling patient care becomes the primary purpose in inter professional collaboration which
helps in understanding the needs and wants of the patients at NHS. The team formed for the
purpose to achieve an objective or goal is supported by working together and supporting each
other. NHS also promotes patient-centered care which focuses on the patients and provide them
best care possible for as long as they reside in the hospital.
Thus, inter professional working bridges the gap of differences which arises at NHS
healthcare organization. The organization takes care of such critical matters and discusses while
they still face any difficulty in it (Hanney and Karagic, 2019). NHS ensures that while they
collaborate with the other healthcare organizations it does not come to nay conclusion which is

based on any type of biases rather collective decision helps the healthcare sector to resolve the
issues which have been arisen due to the mismanagement or in any other form.
Different concepts and varied perception leads to positive ways through which NHS
policies and framework is improved resulting in the effectiveness and efficiency of the working
practices which have been regulated in the organization since its formation. The family members
of the patient and the staff members of the hospital who are working with each other to achieve
the common objective that is to improve the health of patient attributes to the organization's
growth and development in healthcare sector.
Cross agency working
Cross agency working in systems of hospitality and care is the process of agencies and
families joining together for the purpose of interdependent problem solving that focuses on
improving services to children and families (Harris and Wood, 2020).
NHS health and care works with cross agencies to promote and secure integrated care
where it improves the quality of services and reduces inequalities in assessing services or
improve outcomes.
Cross agencies impact collaboration and integration in UK which includes -
 The duty to promote greater collaboration
 The duty to cooperate with other agencies.
Cross agency working and collaborative effort affects the whole NHS healthcare system.
This effort which healthcare takes initiates the framework to achieve certain objective or goal in
the healthcare segment. NHS works on the large scale with other agencies to ensure the rules and
regulations framed are being regulated within the healthcare setting or not. This also enables the
unmoved parts of the section. This method directly impacts doctors, healthcare professionals,
nurses, care workers etc. as the working procedures are changes accordingly as per the decisions
taken by different agencies involved (Bertram, 2019). The patients are the primary key purpose
for which the hospitality segment runs and NHS being the best healthcare segment takes care of
the safety and well-being of them.
Cross agency working is helpful for NHS as some important decisions are taken for the
betterment of the whole healthcare sector and the patients who have been undergoing treatment
in a certain manner. The positive impact it has on NHS is that cross agencies when collaborate

together bridges the gap of communication and collectively works together for the similar goals
and objectives to be achieved. It has become important for NHS to work with agencies to
improve the quality of services and the changes that are to be made while considering different
opinions and perspectives. The family members and the staff contribute towards providing
support and motivation to the changes that the organization delivers. This on large area has just
evolved the criteria which is being set for improvement in health and social care sector.
Thus, cross agencies work better when they are in collaboration, and they are working
together by considering the decisions which are taken by NHS healthcare sector. Changes are
observed in the framework by forming plans and procedures to provide better healthcare services
to its patients. As this being a sensitive sector dealing in providing hospitality services to NHS
patients, it values the importance it holds both for the staff members and the family members of
the patient. There are positive effects which are observed in NHS as it follows the collaboration
practices with different agencies. This in turn is beneficial for the whole healthcare segment as it
promotes the health factor as very important aspect for the patients. This result which the
organization faces is on positive grounds and the influence is directly on the staff members,
patients and the team members who practice cross agency collaborations. Thus, this proves to be
of utmost importance for NHS.
CONCLUSION
Thus, it is concluded from the above report that the evaluation of influences on policy
development and application within health and social care is examined. The key role in
development and implementation of health and social care organizational policy helped in
acknowledging the key aspects NHS formulates in its framework. Roles and responsibilities of
different workforce operating in the organization are mentioned along with the key roles they
play. These included roles and responsibilities of care workers, healthcare professionals, doctors,
registered nurses, patient advocates. Their responsibilities towards NHS and the healthcare
sector. Impact of Inter professional and cross agency working in health and social care defines
the importance, impacts, why they are significant in healthcare sector and what major role these
two aspects play in NHS. Thus, this is done so that the organizations working practices and

collaborative efforts are measured effectively and efficiently for growth and development of
organization.

REFERENCES
Books and Journals
Bailey, S., 2020. The NHS people plan.
Bertram, M., 2019. Mental health, social inclusion and the development of vocational services in
the NHS–what can be learnt?. Mental Health Review Journal.
Briggs, S., and et. al., 2017. Observation in health and social care: Applications for learning,
research and practice with children and adults. Jessica Kingsley Publishers.
Emberson, C. and Trautrims, A., 2019. Public procurement and modern slavery risks in the
English adult social care sector. In Public Procurement and Human Rights. Edward
Elgar Publishing.
Exworthy, M., Powell, M. and Glasby, J., 2017. The governance of integrated health and social
care in England since 2010: great expectations not met once again?. Health
Policy.121(11). pp.1124-1130.
Gorman, R. and Davies, G., 2020. When ‘cultures of care’meet: entanglements and
accountabilities at the intersection of animal research and patient involvement in the
UK. Social & Cultural Geography, pp.1-19.
Hanney, N. and Karagic, H., 2019. Responding to the NHS and social care workforce crisis.
Higher Education, Skills and Work-Based Learning.
Harris, M. and Wood, G., 2020. Ambidextrous working in health and social care services: A
configurational view. Long Range Planning.53(6). p.102051.
Heenan, D. and Birrell, D., 2017. The integration of health and social care in the UK: policy and
practice. Macmillan International Higher Education.
Jaspers, S. and Steen, T., 2019. Realizing public values: enhancement or obstruction? Exploring
value tensions and coping strategies in the co-production of social care. Public
Management Review. 21(4). pp.606-627.
Kaiser, S., Patras, J. and Martinussen, M., 2018. Linking inter professional work to outcomes for
employees: A meta‐analysis. Research in nursing & health.41(3). pp.265-280.
Maguire, D., and et. al., 2018. Digital change in health and social care. King's Fund.
National Academies of Sciences, Engineering, and Medicine, 2019. Integrating social care into
the delivery of health care: moving upstream to improve the nation's health. National
Academies Press.
Nyashanu, M., Pfende, F. and Ekpenyong, M., 2020. Exploring the challenges faced by front-line
workers in health and social care amid the COVID-19 pandemic: experiences of
frontline workers in the English Midlands region, UK. Journal of Interprofessional
Care. 34(5). pp.655-661.
Pearson, C., Watson, N. and Manji, K., 2018. Changing the culture of social care in Scotland:
Has a shift to personalization brought about transformative change?. Social Policy &
Administration. 52(3). pp.662-676.
Pierson, L. and Millum, J., 2018. Health research priority setting: The duties of individual
funders. The American Journal of Bioethics.18(11). pp.6-17.
Pitchforth, E., Nolte, E., Corbett, J. and et.al., 2017. Community hospitals and their services in
the NHS: identifying transferable learning from international developments–scoping
review, systematic review, country reports and case studies.
Sharp, C., and et. al., 2018. How being appreciative creates change–theory in practice from
health and social care in Scotland. Action Research.16(2). pp.223-243.

Surr, C. A., and et. al., 2017. Effective dementia education and training for the health and social
care workforce: a systematic review of the literature. Review of educational
research.87(5). pp.966-1002.
Sutaria, S., Roderick, P. and Pollock, A.M., 2017. Are radical changes to health and social care
paving the way for fewer services and new user charges?. Bmj.358.p.j4279.
Valaitis, R. K., and et. al., 2017. Implementation and maintenance of patient navigation programs
linking primary care with community-based health and social services: a scoping
literature review. BMC health services research.17(1). p.116.