Health and Social Care: Standards, Strategies, and Barriers Analysis

This presentation analyzes standards in health and social care organizations, emphasizing their relationship with quality measurement. It evaluates various strategies for implementing quality within these settings, focusing on service provision, delivery, and planning. The presentation also identifies and analyzes potential barriers faced by a healthcare officer in delivering quality management systems (QMS), such as lack of training, insufficient expert data analysis, and time constraints. The content uses examples from Whitechapel Hospital to illustrate key concepts, highlighting the importance of patient satisfaction, stakeholder involvement, and addressing organizational inefficiencies. The presentation underscores the need for continuous evaluation, adaptation to changing environments, and efficient leadership to overcome challenges and improve healthcare quality.

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Health and social care
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Health and social care
Contents
AC2.1 In the first part of your presentation you must explain the standards that exist in health and
social care organisation and the relationship with quality measurement...............................................3
AC2.2 In the second part of your presentation you must evaluate different strategies that can be used
when implementing quality in health and social care..................................................................................4
AC2.3 Analyse with specific examples of potential barriers that you may come across as a health care
officer in the delivery of quality management systems (QMS) in health and social care organisations.......5
References...................................................................................................................................................8
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AC2.1 In the first part of your presentation you must explain the standards that exist in
health and social care organisation and the relationship with quality measurement.
A standard can be described as a particular level of high quality against that the performance is
calculated. It is explained as an essential which is related to the absolute minimum that confirms
efficient and safe development or practices that have been designed to inspire for doing better
practices. The standard of the organisation should be reviewed and evaluated to prevent any
problem in the organisation as the environment is regularly changing. With this changing
situations, every organisation should update their standard. The level of health and social care
plays an important role to uplift the quality of any health and social care organisations. As an
officer of the Whitechapel Hospital, he should evaluate the standard of the particular
organisation and make the relationship with the quality management. The key level of any health
and social care department works like a broad framework which helps for raising the quality of
social and health care services of the Whitechapel Hospital that provides the care to the ordinary
people throughout the UK.
The standard of the organisation is evaluated for the assessment of the service quality. The
officer has made some tools to assess the measurement of the specifications to improve the
quality of health and social care organisation (Duffin, 2006). When they are prepared for the
development, those particular devices determine the processes and structures of the body, and
they also pay to the valuation of social and clinical care outcomes. Many people cannot have the
information, support or advice that should be given by the hospital authority to make the people
informed about the health and social care.
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AC2.2 In the second part of your presentation you must evaluate different strategies that can be
used when implementing quality in health and social care.
The major objective of the Whitechapel Hospital is to maintain and raise the quality of social
and health care services. Their targets are in provision, delivery, planning and review of the
services. Standard of the Whitechapel Hospital helps to gain measurement against that the
organisation can evaluate themselves and they can find the way of improvement. The health and
social care institution can provide better services by uplifting the service equality and removing
the unacceptable variants in the service provision and the quality of duty.
The officer of the organization should collect the information from the enable careers and users
who received the service from the organisation (Children's Health And Health Care, 2007). They
will be helpful for the organisations as they can suggest the authority that what kind of help and
services they need from the institution. With the aid of users or patients, the health and social
care organisation can develop their quality of their services as per the requirements of the needy.
The organisation must focus on the public and their selected representatives who can donate for
the organisation. These types of social workers are important for the organisation, they help the
institution to improve and implement qualities in health and social care services.
There are various types of approaches for understanding quality of the health and social care
organisation. In the other hand, the quality of the institution can be described as patient's
satisfaction. If the patient party or users of the organisation get satisfaction from the service of
the hospital, then they explain it as a quality of the hospital. The quality can be made out with
various strategies or approaches. Those methods can be calculated in according to the highest
standard or conformity. The methods are necessary as it describes fitness for resolution, meeting
the patient's requirements and achieving the organisational goal.
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Quality as fitness purpose: the approach is mainly based on who will make the target and what is
the entire purpose when the health and social care can be done (Lessons from Mid Staffs, 2013).
The answers will depend on the background in which the quality of the hospital is viewed. The
hospital committee can determine the purpose itself or the purpose may be fixed by the
stakeholders or the government.
Specific quality: it is the traditional idea of quality. This idea is associated with the providing
services which are unusual and distinctive. The quality also confers the status on the users or the
owner of the organisation. The health and social care should have an exceptional standard that is
emphasised by many institutions. But it is impossible for the health and welfare organisations to
put the blame on the other organisations. This outlook is not possible forever.
AC2.3 Analyse with specific examples of potential barriers that you may come across as a health
care officer in the delivery of quality management systems (QMS) in health and social care
organisations.
Many potential barriers may come across for improving quality management system in health
and social acre organisations. These obstacles may come to improve the quality of the
organisation as there is the inefficiency of the particular implementation of a natural process. The
traditional methods of providing service to the users have not been changed as there is a
deficiency of incentives. There is also lack that is connected with the patient-centric values and
cultures. This deficiency also creates a problem to implement quality to the organisation.
Healthcare officer must know about this barriers as he can overcome these difficulties with the
assistance of his co-workers (Martin, 2009). There is another problem, and that is training related
problem. Many staffs of the social and health care centre don't have any idea or lack of ideas
about health and social care related issues. So, the biggest difficulty of the organisation is the
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deficiency of support and relevant training procedures. The company has another problem as
they have not enough experts in the Whitechapel Hospital. These experts help to analyse and
interpret the data what they have got from their survey. These are some difficulties that are quite
problematic to overcome. The varieties of potential barriers make a tremendous impact on the
quality development in a health and social care organisation. The biggest resistant is a time that
is available to notice on the work process of the staffs and focus on the quality improvement of
the services (Quality Viewpoint, 2003). The inefficiency of the leaders of the Whitechapel
hospital also responsible for these problems in the organisation, as they are unable to look after
all the issues at the same time. So, the leaders should be efficient and skilled in the working field
to manage and avoid all the problems within the institution. The organisation needs some staffs
who are identified or selected by the chief executive officer of the hospital. The organisation
provide these new teams with a training procedure to manage the various level of health and
social care for providing the commitment to this social work as a leader. But this process is a
lengthy process which consumes a long time and that could be problematic for the hospital to
wait for so long. If any leader of the organisation is weak to manage her responsibilities and
work pressure equally that can be a significant barrier to the organisation. Then the hospital
provides some time to the staffs when they go through the training session, then the hospital has
to pay their salary, and at the same time, they have to spend money for training purpose. Then
the hospital may face some economic problem by this expenditure. If the leader cannot maintain
the quality of their service that is a vital issue for the organisation. Though the institution
provides the training session for the inefficient employees if the trainees cannot receive proper
knowledge and skills from the training process that is problematic for both the system and staffs.
As those workers cannot improve their abilities that effects on the development of the quality
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improvement process and the other hand, the hospital committee may face loss for organising
training for that inefficient employees (World Health Organization: Forum 8 + World Summit on
Health Research Mexico City, November 6-10, 2004, 2004). When some of the trainees get
training for particular one sector, then they are unaware to the other areas, and that can be
problematic for the organisation and staffs both. The workers cannot work for all the areas and
situations as they have not overall training procedure. Then the social and health care
organisation has to recruit more staffs for the different sectors, which also problematic for the
organisation as the authority of the hospital has to pay more for these staffs.
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References
Children's Health And Health Care. (2007). Health Affairs, 26(2), pp.314-314.
Duffin, C. (2006). Nursing organisations welcome plans to register socialcare support
workers. Nursing Standard, 20(23), pp.12-12.
Lessons from Mid Staffs. (2013). The Pharmaceutical Journal.
Martin, J. (2009). Global institutions: the World Health Organization (WHO). Bulletin of the
World Health Organization, 87(6), pp.484-484.
Quality Viewpoint. (2003). Journal For Healthcare Quality, 25(2), p.49.
World Health Organization: Forum 8 + World Summit on Health Research Mexico City,
November 6-10, 2004. (2004). Online Brazilian Journal of Nursing, 3(1).
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