Quality in Health and Social Care: Stakeholder Perspectives

This report explores differing perspectives on quality within health and social care services, focusing on the views of various stakeholders, including physicians, patients, employers, pharmaceutical firms, and the government. It examines the roles of external agencies like the Care Quality Commission (CQC) and the Medicines and Healthcare products Regulatory Agency (MHRA) in setting and maintaining quality standards. The report analyzes the impact of poor service quality on stakeholders, emphasizing the importance of good service quality and its influence on customer loyalty. It uses the case of Alicia to illustrate the negative consequences of poor quality, and also discusses underlying quality issues and the need for patient-centered care. Finally, it highlights the significance of quality governance and efficient arrangements to ensure high-quality service delivery, including the sharing of learning and expertise among stakeholders.

DIFFERING PERSPECTIVES OF QUALITY IN RELATION TO HEALTH AND
SOCIAL CARE SERVICES
Stake holder's Perspective.
Stakeholders are the person, group ,organization shows interest
in a firm. They are involved in a particular task and also they show
interest within the success of the projects . They can be in as well as
outside the firm such as they can sponsor the project. The effect of the
stakeholder may be negative or positive on the project of the firm.
There are various people involved within a project to make it
successful. The major stakeholders within social and health care
system are physicians, patients, employers, Pharmaceutical firms as
well as government. Physicians are called as the providers while
patients are considering as recipients of medical care. In health as well
as social care stakeholders perspective are associated with the quality
maintained. The clinical needs of the patients are fulfilled easily. Each
and Every level of the stakeholder has its own views and perspective
in terms of quality maintenance.
Role of external agencies in Setting Standards
External agencies aids, monitors as well as supports the health care
facilities. These are the agencies which can enhance mechanism through
offering federal and local authorities and also through regulatory control
of state. These agencies also act as dupery of quality care, can protect the
interest of stakeholders as well as protect the quality authorities. They
can do programs by I guarantors and incentives of providing quality.
Examples that are associated with these agencies as well as their roles in
setting standards.
Care Quality Commission (CQC)- In England this is considered as one of
the independent regulator institution for health as well as social care. It
assures that health care facilities such as hospitals as well as home care
facilities with safer, effective and compassionate and also provide high
quality services. Here by its roles it encourages quality improvement.
Medicines and Health care products Regulatory Agency (MHRA). It is
known as the government agency that ensure medicines and care devices
equipment work is consider as safer and in professional manner. It is an
agency that can be responsible for ensuring that organization can
improve the safety and quality in terms of care setting.
Impact of the poor service Quality on social as well as healthcare
stakeholders.
Influence of poor quality on different stakeholders.- Poor quality of
service leads to a terrible effect on the stakeholders as well as
healthcare providers as it can damage the reputation of the firm and
also degrade the caretaker's spirit. Thus, it put the decline within a
patient's care, also loss of money that can be spent also with care
services. The most vital step is to focus on the service quality as
because consumers are very many consumers about the quality of
services that can be provided to them. Good service quality. Good
service quality can influence the positive impact on the customer's
loyalty of customers .Here the satisfaction of the consumers depends
on the empathy, responsibilities , tangible are known also
independent variables. In case of Alicia poor quality service leads to
diagnosed her incorrectly and she faced a bad experience and
reported that healthcare services are decreasing over the years.
There are various underlying quality issues that impact on the poor
influence at RUH as well as focusing mismanagement fundamental in
framework . It can allow to increase the improvement of quality and
also leads to the patient's centre. To increase the quality it must
highlights on the funds, its quality. It may be concerns to deals with
effectively as well as productively to enables to ensure the quality
(D’Andreamatteo and et.al., 2015. It considers to deals with more
effectively and rapidly. RUH must considers the improvement within
quality as it can leads to the patient centre care and also practices
that can ultimately grab ill health regarding the facility. It can deliver
the bad health. It assists the quality governance as well as efficient
arrangements that can be deliver the high quality governance and
also improves the facility as well as mission. It ensures that it can give
the best quality and also the art of care giving. It can also provide the
service development and also included the sharing of learning as well
as expertise with various stakeholder ,broader community as well as
external agencies. It considers as the patients that can have broader
side as well as health provider. As in today's world the performance
can easily be highly examined by online. So it is easy to disappoint the
customers rather than makes them happy.
REFERENCES
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Liaropoulos, L. and Goranitis, I., 2015. Health care financing and the
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Health, 14(1), p.80.
Dueñas, M., Ojeda, B., Salazar, A., Mico, J.A. and Failde, I., 2016. A
review of chronic pain impact on patients, their social environment and
the health care system. Journal of pain research, 9, p.457.
Yonker, L.M., Zan, S., Scirica, C.V., Jethwani, K. and Kinane, T.B., 2015.
“Friending” teens: systematic review of social media in adolescent and
young adult health care. Journal of medical Internet research, 17(1),
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