Evaluating HSC Quality: Methods and User Involvement Impacts
VerifiedAdded on 2024/05/16
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Presentation
AI Summary
This presentation provides an overview of managing quality in health and social care, focusing on methods for evaluating service quality from both internal and external perspectives. Internal evaluation methods include questionnaires, feedback forms, and structured interviews, while external evaluation relies on inspection agencies like the Care Quality Commission (CQC). The presentation also examines the impacts of involving service users in the evaluation process, highlighting both positive outcomes such as increased trust and improved policy-making, and potential negative aspects like biased feedback and increased costs. It concludes by emphasizing the importance of these evaluation methods in ensuring high-quality care in health and social care settings.
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