Managing Quality in Health & Social Care: Stakeholders Impact

This report provides an overview of managing quality in health and social care, emphasizing the importance of service quality for improved healthcare delivery. It explores methods for measuring quality, the contributions of service users, and the roles of various stakeholders, including providers, patients, policymakers, and payers. External agencies like the Care Quality Commission (CQC) and the National Institute for Clinical Excellence are also discussed in terms of their role in setting and maintaining standards. The report concludes that measuring quality is essential for enhancing service delivery and that the combined efforts of stakeholders and external bodies are crucial for ensuring high-quality health and social care services.

Managing Quality in
Health care

Executive summary
Service quality in health and social care plays an important
role for provide better delivery of health services. There is
discussion about the how to measure the quality of health
and social care, stakeholders impact on service quality,
contribution of service user, external agencies role in this
report.

Table of content
•Introduction
•Measuring quality
•Contribution of service user
•Stakeholders role
• Conclusion
•References

Introduction
Quality in delivery of health and social care has high
importance and needed to improve the quality of life of
service user. There are many stakeholders who get
impacted due to quality of health care. There is discussion
about measuring quality of services within health and social
care.

Measuring quality of services
within health and social care
It is difficult to measure quality in health and social care.
There is need for precise evaluation of various practices and
interpretation of data can help and allow to measure the
health care services. There is need to collect data and many
more information along with time to time evaluation of data
that can help to measure the quality within health and social
care.

Contribution of service user
within health and social care
Service user can help in evaluation the service provision
within health and social care. This evaluation can be done
on the basis of feedback through the services users.
Feedback form service user can help to evaluate the quality
of delivered health and social care to the patient. This can
allow to evaluate the quality of services which helps in
health improvement of service user.

Stakeholders role in health
and social care
Stakeholders can get impacted or impact the organizational
actions, policies and objectives. In health and social care
stakeholders are providers, patients, policymakers and
payers These are the stakeholders and plays an important
role in making progress within organization Stakeholders
like to consume and want for the high quality of services
which make force organization to focus on the quality
delivery of health and social care.

Role of external agencies in
health and social care
There are various role of external agencies within
maintaining quality of health and social care. There are tow
external bodies like Care Quality Commission (CQC) along
with National institute for clinical excellence which have the
focus on quality delivery of service within health and social
care. These bodies make the focus on taking care of quality
which should be implemented in delivering of health and
social care.

CONCLUSION
From above discussion, it can be conclude that there is need
to measure quality of health and social care which can help
to improve the service quality. There are many external
bodies who take care of delivery of quality service. There
are many stakeholders who make impact on delivery of
quality services within health and social care.

REFERENCES
•Iqbal, U., Humayun, A., & Li, Y. C. J. (2019). Healthcare
quality-improvement and measurement strategies and its
challenges ahead. International Journal for Quality in Health
Care.
•Lee, D., & Kim, K. K. (2017). Assessing healthcare service
quality: a comparative study of patient treatment
types. International Journal of Quality Innovation, 3(1), 1-15.