Report on Empowering Users in Health and Social Care (NHS)

This report delves into the critical aspects of empowering users within the health and social care sector, focusing on the National Health Service (NHS). It begins by examining the influence of current legislation, sector skills standards, and organizational policies on promoting user rights, using case studies to illustrate these concepts. The report then analyzes various factors that impact the achievement of user rights, including service users, practitioners, and organizational structures. It also explores factors contributing to the loss of non-participation, independence, and social exclusion, highlighting the importance of effective communication between care workers and individuals. Furthermore, the report addresses tensions arising when balancing individual rights with service provider responsibilities, and it identifies potential risks of harm to individuals, along with organizational processes and systems designed to promote user participation and independence. The report concludes by emphasizing the importance of these factors in improving patient care and outcomes within the NHS.

Empowering Users of
Health & Social Care

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Current legislation and sector skills standards influences organisational practices and
policies........................................................................................................................................1
1.2 Different factors that may effect the achievement of promoting and increasing rights of
user..............................................................................................................................................2
2.1 Various factors that may contribute to loss of non-participation, independence and social
exclusion ....................................................................................................................................3
1.3 Importance of communication between care workers and individual..................................3
TASK 2............................................................................................................................................4
2.3 Tensions that may arise when balancing the individuals rights...........................................4
TASK 3............................................................................................................................................5
3.1 Mr Philip to identify the extent to which individuals are at risk of harm.............................5
2.2 Organisational process and systems are managed to promote participation and
independence of user...................................................................................................................5
3.2 Effectiveness of managerial approach, procedures and policies ..........................................6
CONCLUSION ...............................................................................................................................7

INTRODUCTION
Empowerment is mainly based on the idea that rendering resources, employee skills,
motivation and opportunity (Empowering, 2018). Further, it holding them accountable and
responsible for outcomes of their activity, will contribute to their satisfaction and competence.
This report is based on National Health services, it gives healthy services to the patients or
service seeker (Cameron and et. al., 2014). There are the different policies, acts and procedures
are determined. Different factors that impact the achievement of user rights and contribute to loss
of non-participation, it is also described in this project. Organisation process and system,
effectiveness of managerial approach also determined in this study. Various kind of problems
that effects on the rights of user highly. Importance of communication between service user and
care workers that help in maximising the rights of service seeker.
TASK 1
1.1 Current legislation and sector skills standards influences organisational practices and policies
Legislation is a regulation that is introduced or described by the legal authority of the
nation in order to authenticate, grant, sanction and regulate to the programs. These events are
explain the protection for the public. As a case of Mr Taz, he is a bright young person aged 18
years. They had a tragic accident in during them he left him with a hearing impairment and
physical disability (Glasby, 2017). As a manager or counsellor of NHS, it has been observed that
certain things are effected in order to promote user rights such as legislation, sector skills and
organisational policies. These are determined as below:
Influence on maximising and promoting Mr Taz's Rights
Legislation Health Act 199 It is one of the main act which
mainly offers three powers to
the service provider. These
type of powers are combine
the teams of service givers,
development of the more
charges preparations and
polling of the capital. So that
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this act highly influence on
increasing the Mr Taz's rights.
Sector Skills Provide healthy and effective
service
One of the main skill of NHS
is to provide healthy service to
the patients. As a case of Mr
Taz's, he is left him with a
hearing impairment and
physical disability. In this they
required higher services
systematically (Househ,
Borycki and Kushniruk, 2014).
Organisation policies or
practices
Inspection policy Health act has to traduced the
commission. Main aim of this
act is to examine the care unit
and hospital where Mr Taz's is
surviving at least two year i.e.
announced and unannounced.
As a manager that check the
service quality and service of
user by observing the NHS.
1.2 Different factors that may effect the achievement of promoting and increasing rights of user
The component that might assist in increasing the rights or power of service users are
mainly classified into three parts such as users of service, organisation and providers of service
which are described as below:
Service users: Mr Taz's is really suffering physical disability and hearing impairment so
they actually need of healthy services. In this communication play vital role in making awareness
about the rights of user. According to case, he is not alert of the regulation and legislation as well
as not capable to reap the advantages from them (Moss, 2017). He is incapable in order to
communicate clearly with other patients so that it highly impacts the achievement of maximising
its rights.
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Practitioners: It is another factor that effects on business functions and activities. There
are certain legislation in which Mr Taz's require to perform and work, but is not able to charge or
form any law. There is a necessity for knowing among the user and practitioner of the NHS
services. Main role of this person is to arrange different activities where user can increase their
power.
Organisations: NHS provide healthy and effective service to the patients in systematic
way (Roski and et. al., 2014). This services is highly depend on the procedures and policy
applied by the management. In this leadership has total control on the business operations and
function and thus their individual attitudes and beliefs also impact the enterprise.
2.1 Various factors that may contribute to loss of non-participation, independence and social
exclusion
There are different factors that impart in the independence loss: Mentioned case study,
the force that contribute in the independence loss of Mr Taz's are as below:
Physical loss: According to the case study, Mr Taz's is left him with a hearing
impairment and physical disability. In which they can not do any kind of activity without the
assist of service providers and its patients.
Mental loss: They also loss their metal health, in which they can not kept refusing to
speck to anyone. They not eat proper food which is not helpful for its health and safety.
Emotional loss: Mr Taz's also loss their emotional part, in which its behaviour is not
good. He is not participate any kind of activity which is not better for them in order to survive in
environment (Shepherd and et. al., 2015).
Social loss: It is another independence loss which is left by the person. He is not able to
talk with other patients as well as not give their full efforts in the business activities.
The factor that impart to non-participation: It is another factor in which Mr Taz's is the
individual powerlessness. It is the non-participation reason as he relays on the another for his
daily basis activities.
The factor that impart to social exclusion: One of the main reason of social exclusion is
depression. In this Mr Taz's is recognised with the mental illness. He can not go outside and
doesn't has family to share felling or joy (Cameron and et. al., 2014).
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1.3 Importance of communication between care workers and individual
Communication is identify as the exchange of the opinion, view, idea and thoughts
between the individual and care workers. It is not a words but also the tone of voice, eye contact,
body language and communications. In the process of communication service provider play
essential and vital role. According to case that Mr Taz's is suffering from Physical disability in
which he they are not able to hear clearly. Its highly effects on users daily activity in an effective
and efficient manner. They also loss their communication power which turn in the health of
them. In this case, service provider require to talk slowly (Snape and et. al., 2014). Effective
communication is important and essential for the both parties in order to increase their moral and
satisfaction level systematically. The communication imparts a lot in order to maximising and
promoting the users rights that are determined as below:
 Accurate information or data is moved in the proper communication which assist in
encouraging and increasing the user right and make an effective decisions.
 Mr Taz's may have the maximum independent, clear way and control in order to create
effective decision.
 Communication also increase and encourages the power of service seekers as it is
connected with the program of learning.
TASK 2
2.3 Tensions that may arise when balancing the individuals rights
As a given case study, Mr Harry has ADHD (Attention Deficit Hyperactivity Disorder).
He is semi-dependent and has a psychiatrist community nurse taking care of him since his
entering in the hospital for a drug misuse. They has stated a select to visit the supermarket in
order to cook his favourite meal peas and rice with jerk chicken (Shepherd and et. al., 2015). As
a manager of the NHS, different kind of roles and responsibility are play in a systematic manner.
Mr Harry is suffering from misuse of drug, that cause as an issue in personality and memory.
There are some tensions that grow when blanching the power or rights of person to independence
against the service giver's responsibility to protect.
Safety verses independence Safety verses responsibility and rights
It consider the tension between Mr harry and Mr Harry is decided to cook Jerk Chicken but
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care workers on the independence and safety
of him. He is not able to cook jerk chicken. So
in this they not try to cook food because it is
not safe for both service user and provider.
he is not able and has metal disorder. So it is
not goof for the service provider and giver.
Role of the care worker is to treat effectively
and safety to their patients.
TASK 3
3.1 Mr Philip to identify the extent to which individuals are at risk of harm
Mr Philip, he is a clients who suffers from dementia. They has been admitted into
residential care because he require some care related services (Shepherd and et. al., 2015). His
son is not care their father which is main cause which is arise in the company. In NHS, service
seeker stay in danger for the negligence of employee health and unnecessary load over time
period. Business provide healthy and effective service to the user. In this Mr Philip need some
facility in care home which is given by the company. The levels for risk or danger of harm for
persons are determined as below:
Negligence of employees: In NHS negligence of service providers remains as a big threat
for patients.
Wrong decision: In organisation the superiors and doctors takes incorrect decisions
which is not good for the health of patients. According to the case study, Mr Philip faced some
issue regarding wrong decision and many other that highly effects on individual performance and
moral.
Negative concern: Mr Philip is a patients, further his son is harmed its father. It is a main
reason behind in this case. Attitude and negative concern of the doctor and social care worker
may happen a serious damage over metal situation of the workers in concern.
Moral Degradation: In the specific way of heath and social care are state profit oriented,
it is a more danger for performance of extra surgery for developing money (Snape and et. al.,
2014).
2.2 Organisational process and systems are managed to promote participation and independence
of user
In NHS the empowerment and importance of the service seeker from various level follow
the complete activity to be more adequate. In the health and social care, large number of the
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person will be authorized, they are capable to be participative and judgemental in various area of
social care sector. NHS apply some systems and techniques in order to promote independence
and participation of users, these are determined as below:
Openness to information: As per the case study, Mr Philip is a old men that is suffer
some difficulties. In this service seeker are empowered with the accurate data regarding
enterprise services, internal factors and charges then the client are understand regarding the force
in order to compare service with other.
Trained employees: It s essential and important which is apply by the NHS in order to
promote and encourage participation of user. In this company organised some training programs
where all worker come up and maximise their basic skills and knowledges about services.
Building loyal users and employee: A set of loyal and trustworthy seeker can be an
essential asset for NHS. In creating the system and procedure the loyal user contribute or impart
a lot (Westwood and et. al., 2015).
Employees best performance: In NHS, service quality is chief mechanism in order to
satisfy clients. Therefore, it is manageable when the workers of business entity puts their grate
execution to maximise business reputation as well giving quality and effective facility for the
interest of humanity.
Feedback: It is another important and essential way of promoting and encouraging
independence of user in a systematic way. In this main role of manager is to asked some
questions for the users regarding services and other facilities.
3.2 Effectiveness of managerial approach, procedures and policies
Policies, procedures and managerial approach are highly effective which are determined
as below:
Building authorized workers: care worker of the NHS should be followed with particular power
of decision making and involvement in this. In this Mr. Philip require to maintain their mind
entire time period to exist with operational quality (Wyder and et. al., 2015). Therefore, as per
the regulation rest facility and enough sleeping required to be given to worker for fabulous
working.
Best performance: Good performance and active involvement of the staff members described
the powerfulness of procedures and policies. For example: In NHS, the surgeons and doctors
require to set themselves with few technology.
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Available information: Workers of the company require to be wander with changes information
regarding business and its policies. Furthermore, they need personal details such as user address,
name, diseases conditions and many other.
CONCLUSION
From the above mentioned information, it can be concluded that health and safety is
highly required by each and every person in order to maximise their moral. Sector skills
standards and current legislation influence business practices and policies in a direct way. There
are different factors that effects the achievement of maximising users rights such as Service
users, Practitioners and Organisations. Proper Communication is very important and essential for
the service user and providers because it solve the conflict among them. Physical, Mental,
Emotional and Social, all this are these are non-participation loss which is face by person in
health and social care sector.
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REFERENCES
Book and Journals
Cameron, A. and et. al., 2014. Factors that promote and hinder joint and integrated working
between health and social care services: a review of research literature. Health & social
care in the community. 22(3). pp.225-233.
Glasby, J., 2017. Understanding health and social care. Policy Press.
Househ, M., Borycki, E. and Kushniruk, A., 2014. Empowering patients through social media:
the benefits and challenges. Health informatics journal. 20(1). pp.50-58.
Moss, B., 2017. Communication skills in health and social care. Sage.
Roski, J. and et. al., 2014. Creating value in health care through big data: opportunities and
policy implications. Health affairs. 33(7). pp.1115-1122.
Shepherd, A. and et. al., 2015. Using social media for support and feedback by mental health
service users: thematic analysis of a twitter conversation. BMC psychiatry. 15(1). p.29.
Snape, D. and et. al., 2014. Exploring areas of consensus and conflict around values
underpinning public involvement in health and social care research: a modified Delphi
study. BMJ open. 4(1). p.e004217.
Westwood, S. and et. al., 2015. Good practice in health and social care provision for LGBT
older people in the UK. Lesbian, Gay, Bisexual and Trans Health Inequalities:
International Perspectives in Social Work. Policy Press, Bristol, pp.145-158.
Wyder, M. and et. al., 2015. Therapeutic relationships and involuntary treatment orders: Service
users' interactions with health‐care professionals on the ward. International journal of
mental health nursing. 24(2). pp.181-189.
Online
Empowering. 2018. [Online]. Available Through:
<https://www.collinsdictionary.com/dictionary/english/empowering>.
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