Principles of Health and Social Care Practice - Case Study Report

This report analyzes the principles of health and social care, using Fleetwood Hall Home as a case study. It delves into the application of support principles, procedures for safeguarding clients and colleagues, and the benefits of a person-centered approach. The report also examines the implementation of policies, legislation, and codes of practice, including the Care Act 2014 and the Mental Capacity Act 2005, and evaluates their impact on organizational activities. Furthermore, it addresses ethical dilemmas and conflicts that may arise in health and social care settings, such as those involving Mrs. Z's situation, and offers recommendations for developing good practice. The report covers a wide range of topics relevant to health and social care, including legislation, regulations, and codes of practice, with a focus on providing quality care and promoting the well-being of service users.

Principles of Health and
Social Care Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
1.1 Principles of support applied in health and social care practices .........................................1
1.2 Procedure for protecting clients, patients and colleagues for harm .....................................2
1.3 Benefits of person centred approach ....................................................................................2
1.4 Ethical dilemmas and conflicts to support to users ..............................................................3
LO 2.................................................................................................................................................4
2.1 Policies legislation, regulation and code of practices ..........................................................4
2.2 Local policies and procedure with national and policy requirements...................................5
2.3 Impact of policy, legislation and code of practice on policy of organization ......................6
LO 4 ................................................................................................................................................6
4.1 Role and responsibilities of working in health and social care workplace ..........................6
4.2 Implementation of health and social care organizational policy...........................................7
4.3 Recommendations to develop good practice requirements ..................................................8
CONCLUSION ...............................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
Health and social care is term that relates to services which are available from well-being
and societal care workers. It is the generic term utilised to mean to entire of healthcare provision
substructure, public and private sector. It combines elements of sociology, biology, law and
ethics (American Speech-Language-Hearing Association, 2016). Health and social care take
place in nursery, residential home, hospital etc. This case study is based on Fleetwood Hall
Home. It is large care home set in grounds on outskirts of Southport. The home is registered to
give accommodation for up 53 people across three units. This report will explain principles of
support are applied in health and social care practices. It will outline process for protecting
clients and patients form harm. It will analysis benefits of person-centred approach with
healthcare users. Furthermore, report will explain implementation of policies, legislation and
code of practices in health and social care. It will evaluate impact of policy, legislation on
organizational activities.
LO 1
1.1 Principles of support applied in health and social care practices
Principles of support:
The principles have been invented by working with individual with care and support
requirements and social care workers. These values utilize to support manpower improvement by
social care providers as well as supporting good mental well-being and welfare. These mental
illnesses are painful events. These principles support for achieving aim that is better coping
skills. With the help of it, healthcare providers find strength in sharing experience in terms of
cared of individual health and social care. Through these principles, embrace humour as healthy.
Furthermore, principles of support are such as following:
 Promoting dignity and respect.
 Maintaining safety and safeguarding duties.
 There are many principles for support that includes identification of mental and medical
illness and environmental devices (Aveyard, 2014)
 These principles include healthcare providers see all individual not illness. They do not
digest discrimination and never give up hope in relation to providing health and social
care to individual.
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 Healthcare providers are able to know about treatment process, so that these principles of
support are very helpful.
 It is necessary to respect all patient's culture and beliefs by health care workers, because
of people are come in centres of various society and feeling.
 It is needed to gain appropriate data from services users for making correct services and
caring plan. Healthcare providers setting and utilizing advance technology in well-being
and societal.
 It involves minimize risk and danger by conducting regular risk management for the
services users. Healthcare employers also develop abilities and knowledge of workers, so
that they are provided health and social care services effectively to patients.
 In addition to that, healthcare providers must have followed these principles of support
applied for providing well-being and social care services to the individual (Baldwin,
2016).
1.2 Procedure for protecting clients, patients and colleagues for harm
The main objective is maintaining and supporting health and keep safe as well as
comfortable to clients, patients, staff and others. Healthcare providers follow process for
protecting clients and colleagues for harm (Brett and et.al., 2014) . In this context, safeguarding
to clients like minimize and prevent risk of harm from any kind of illnesses, abuse, exploitation,
physical and mental health etc. So that, health care provider applies different steps for protecting
harm.
Identify the harm: In addition to that, it is necessary to identify causes of harm to
clients, patients and colleagues in the workplace. For that, they are applied different ways to
identify the harm to client in the workplace. In case of colleagues, they are maintaining policy on
regular basis in relation to protection of harm.
Understand impact of harm: After identification of harm, it is necessary to understand
impacts by collecting information about harms (Cameron and et.al., 2014). With the help of it,
they easily minimize the harms and protecting for client and colleagues in the workplace. In case
of colleagues, it necessary to reduce the workload, save time and energy for protecting harm to
them in the workplace.
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Follow safety standards: In order to that, provider assess and address harm by applying
different techniques for protecting to clients and colleagues. If healthcare adopt safety standard,
so that they prevent their clients from physical harms carefully.
Strategies discussion: It is necessary to discuss different strategies to minimize harms in
the workplace (Drummond and et.al., 2015). With the help of it, healthcare providers utilize
strategies such as reduce workload, time in case of protecting harm to colleagues. In case of
clients, they use effective system for protecting harm in the workplace.
1.3 Benefits of person centred approach
Person centred approach:
It is described as patients or clients centred care approach. It refers that an individual is
an equivalent mates in the preparation of care. Person centred approach is encouraging and
fulfilling wants, desires and preferences to patients. Through maintaining their privacy and
dignity, clients are promoted to make decisions. It is the way of thinking and doing things that
looks people utilizing well-being and social services.
Benefits of person centred approach:
It is important for increasing identification and engaging meaningful way with people and
various health and social care providers. There are many benefits of person centred approach in
health and social care.
 It is beneficial for respecting value and putting people at the centre of care. It is taking
into account preferences and expressed needs of people.
 Person centred approach helps in coordinating and integrating care. With the help of it,
effective communication, information and education for working together.
 Through it, healthcare providers make sure that people feel safe and comfortable by
taking care services (Glasby and Dickinson, 2014). With the help of it, they make sure
that continuity within services to clients.
 It is beneficial for improving quality of services and decreases some pressures on well-
being and societal services.
 With the help of it, improve experiences and lead healthier lifestyle. It promotes people
for involving in judgement.
 Through it, reduce and use of services of people and improve satisfied professionals. It is
beneficial for planning, processing and monitoring of needs of people.
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 It is beneficial for fulfilling clients demand and wants by taking the best standard
services. It is good for communication between the care providers and workers (Glasby,
2017).
1.4 Ethical dilemmas and conflicts to support to users
Ethical dilemmas and conflicts:
Ethics are function word standards that are utilized by members of profession and group
to identify right course of activity in conditions. It is to create differentiation among value,
ethics, morale, laws and policies which includes in ethical dilemmas. In this context, maintain
policies and regulations of organization includes in ethics. But sometime, these policies are not
implemented in the workplaces, so that these conditions are created ethical dilemma. On other
side, some of culture, beliefs and opinion among care staff and clients. These situations are
arising conflicts (Healy and Reynolds, 2018). In this context, if care workers is not able to
implement policies, so that this effect services users. Therefore, care workers must have followed
all ethics, value, laws and policies for providing the best health and social care services.
In addition to that, it is necessary to allocation of scare resources such as financial and
human resources. Care providers also make sure that giving the appropriate guidance and
instruction to their colleagues for providing health and social care services to patients. In case of
Mrs. Z, she has mild learning disabilities who live in Fleetwood home and there was no
provision for her support. Home staff are instructed by her medical specialist on regularly carry
out search on her every time. After, she has returned that being out unsupervised. She is
increasingly irritated at having to support the intrusion of personal search every time. For
previous experience, healthcare workers improve ethics in the workplace. They face ethical
dilemmas such as ineffective work by employee, conflicts etc. She comes back at home and their
family has complained against manager and staff of home. This issue arise conflicts and ethical
dilemma that effect on well-being of services users in the workplace.
LO 2
2.1 Policies legislation, regulation and code of practices
Legislation of health and social care
Care Act, 2014: It is act of Parliament of UK that aim was to overhaul existing 60 years
old legislation relating social care in England. This act was applied following substantial public
consultation but was evaluator for some of funding reforms involved within the act. The major
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changes are local council have duty to promote healthcare. It supports from regulated provider
that has been managed by council (Manners, 2017).
Equality act 2010: It is the act of Parliament of UK that purpose is to codify complicated
and numerous arrangement of acts and legislation which made basis of anti-discrimination law. It
includes Equal Pay Act, 1970, Race Relation Act, 1976, Disability Discrimination Act 1975.
And so on. This act needs equal treatment is access to employment, private and public services.
Regulation of health and social care
Care Quality Commission (CQC): There are different standards includes in CQC such
as person centred care, dignity and respect, consent, safety, safeguarding form abuse and
complaints in terms of health and social care. This helps in inspection and improves health and
social services.
Code of practices in health and social care
 Health and social care workers follow different code of practices such as:
 It is necessary to protect rights and encourages interests of services cares, maintain trust
and confidence of services users in the workplace.
 It is needed to protect possible from risk or harm and promote independence of services
cares (Stiglitz and Rosengard, 2015).
 Healthcare provider responsible for providing the high quality services as well as
improving their abilities and knowledge.
 They also keep trust and confidence from the patients in health and social care services.
According to case study, I will develop and implement all policies and regulations such
as Health and Social Care Act 2008, Mental Capacity Act 2005 and regulations of CQC as well
as adopting all code of practices for improving health and social care to people in my workplace.
I will ensure that all people comfortably living in healthcare home.
2.2 Local policies and procedure with national and policy requirements
Health and social care providers implement national policies and procedures which can
be helped in local level in the health and social care. Such as:
Care Act, 2014: The healthcare providers implement national policies and procedure at
local level. This policy lead multi-agency for local adult safeguarding, make inquires and support
to meet needs. It is necessary to develop and establish safeguarding adult boards that involves
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localized government, national health services and apply joint safeguarding strategy for health
and social care.
Mental Capacity Act, 2005: The legal framework given by Mental Capacity Act 2005 is
helped by this code practices that give guidelines and data about activity and practices in act.
Code had statutory power that refers particular instruction and categories of person who have
legal responsibility and make decisions for lack of capacity (van Exel and et.al., 2015). With the
help of it, healthcare provider makes appropriate decisions about mental capacity to patients.
Policy on Adult Safeguarding: It is statement of policy on Adult Safeguarding to abuse
and neglect. It involves evidence of principles for local government social services and health for
assessing effectiveness of their safeguarding organization. It also determines result for adult
safeguarding in widely. If local level healthcare workers implement this national policy so that, it
helps to serve effective health and social care to users.
Information Sharing Guidance: This guidance helps effective practice in information
sharing by providing clarity on data for achieving and improving result (Cameron and et.al.,
2014).This guideline helpful to support early intercession and obstructive work where judgement
about sharing information in relate to health and social care. This national policy develops health
and social care services on local level.
According to case study, the registered manager requirement of Health and Social Act,
2008 in Fleetwood Hall Home for managing the services of health and social care. Manager who
has registered with Care Quality Commissions for improving overall services related to health
care as well as implement all policies and regulations in the workplace. The manager also ensure
that implement Mental Capacity Act, 2005 for improving medicines management in home.
2.3 Impact of policy, legislation and code of practice on policy of organization
Fleetwood Hall Home implement all policy, regulation, code of practices and legislation
in the workplace, so that they are provided health and social care services to patients. With the
help of it, providers improving standards and practices in organization. Policy, regulations and
code of practices impact on organization policy in terms of improving services standards (Brett
and et.al., 2014). With the help of it, any of employee and employer break regulations and
ineffective working practices that impact on policy and performance of organization.
Code of practices: It is necessary to follow code of practices for giving the better health
and social care services. With the help of it, Fleetwood Hall Home easily gives proper treatment
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that assists in improving their performance. By this way, they easily handle and solve problems.
Through it, improve work practices and performance by Fleetwood Hall Home.
Policy and regulation: It is necessary to follow all policy and regulation by Fleetwood
Hall Home in their workplace. If they implement all policy in home, so that they do not face any
kind of issues legally (Baldwin, 2016). Therefore, they must have followed care act, mental
capacity act, health and social care act and so on. With the help of it, they have self-regulated
and provided the high standard health and social care services to patients and colleagues in the
workplace.
Legislation: It is necessary to apply legislations relating to health and social care by
Fleetwood Hall Home. With the help of it, there is no interference by government in the
organization. By this, they provide better treatment and high standards services to patients.
Through it, improve performance and policy of organization.
LO 4
4.1 Role and responsibilities of working in health and social care workplace
There are certain roles and responsibilities that are required to be followed in health and
social care workplace. Some of them are described in detail below:
Cooperate with service users: It is the duty of the employer and different service
providers to provide the best quality services to all the service users. Along with this, all the
service users must be treated equally by the people who are providing services to them (Aveyard,
2014).
Code of practices: It is responsibility to follow all code of practices to provide the best
quality services to all services users by employee and employer. With the help of it, I improve
my performance and productivity of my core workers and employers in the health and social care
workplace. By this way, me and my employees easily handle and solve problems of patients.
Facing challenges: It is duty to face challenges by me and my employees and services
providers for effective working. With the help of it, I will not face any kind of conflict in the
workplace. By this way, they give the best standard treatment to patients. Through it, I will
improve my work practices and performance in health and social care workplace (Drummond
and et.al., 2015).
Implement policy and regulation: It is necessary and responsibility to implement all
policy and regulation in the workplace. By this way, I will not face any kind of legal issues arise
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in organization. Therefore, healthcare providers give the best quality health and social care
services to users. With the help of it, I will improve my performance and practices in the
workplace.
Meet needs of clients: It is necessary and responsibility to meet needs and requirements
of services user in health and social care workplace (Role of Health and Social Care Workers,
2018). Therefore, I and my core employees are responsible to take care and fulfil needs to
patients. With the help of it, they play their role effectively in the workplace.
4.2 Implementation of health and social care organizational policy
There are many steps in implement and develop organizational policy in health and social
care. Such as:
Consultation: It is necessary to implement and develop policy of health and social care
in organization (Glasby and Dickinson, 2014). I am working in National healthcare services
(NHS) so that I will consult with stakeholder which includes safety representatives and
contractors etc. for improving standards of policy of health and social care organization.
Adapt policy: It is needed to adapt policy which is considered by consultant in the
workplace. With the help of it, I and my employees make sure that improve practices and
performance in the workplace. Therefore, organization makes sure that adapt appropriate policy
in relation to give better health care services to patients. By this way, implement organization
policy by NHS.
Define obligation: It is necessary to me to define obligation in the workplace. In this
context, I am defined all obligations for improving my performance and practices in the
workplace. By this way, improve policy and procedure of organization. Workers are also applied
different techniques for defining obligations.
Training and development: It is necessary to me to give appropriate training and
development to my employees relating to policy and procedure of organization. With the help of
it, I will improve my performance and productivity of employees in the workplace (Glasby,
2017). Therefore, they need to give training to employees for applying the different policy in the
working practices.
4.3 Recommendations to develop good practice requirements
It is requirement to develop good practices for providing the best quality health and social
care services to patients. In order to that, I will follow different policies and regulations for
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improving and developing my good practices in the workplaces. I will follow all legislations
such as care act, mental capacity act, health and social care act to develop good practices for
giving the high standard services to care users in my workplace. With the help of it, I am not face
any kind of challenges relating to legal framework in health and social care. I will follow all code
of practices such as maintain trust and respect with patients, giving high standards services,
taking care of health to clients and colleagues in the workplace.
In order to that, I will make sure that all employees are fulfilling their roles and
responsibilities to effective working practices in the organization. I will know about all activities
which happen in the workplace. By this way, they should improve performance and develop
good practices in relation to provide better health care services to patients and clients.
CONCLUSION
From the above report it has been summarized that health and social care helps in
providing best services to the service users so that they can get the best facilities in effective
manner. In addition to this, the main objective behind the healthcare is to maintain and support
health of clients and keep them safe. On the other hand, Person centred approach is that which
helps in coordinating and integrating these health cares. With the help of this approach, effective
communication, information and education for working together will be given to staff so that
best practices can be carried out. Furthermore, different health and social care follows the
Legislation of health and social care so that equality to service users and high quality services
can be provided to them.
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REFERENCES
Books and Journals
American Speech-Language-Hearing Association, 2016. Scope of practice in speech-language
pathology.
Aveyard, H., 2014. Doing a literature review in health and social care: A practical guide.
McGraw-Hill Education (UK).
Baldwin, M., 2016. Social work, critical reflection and the learning organization. Routledge.
Brett, J. and et.al., 2014. Mapping the impact of patient and public involvement on health and
social care research: a systematic review. Health Expectations. 17(5). pp.637-650.
Cameron, A. and et.al., 2014. Factors that promote and hinder joint and integrated working
between health and social care services: a review of research literature. Health & social
care in the community. 22(3). pp.225-233.
Drummond, M. F. and et.al., 2015. Methods for the economic evaluation of health care
programmes. Oxford university press.
Glasby, J. and Dickinson, H., 2014. Partnership working in health and social care: what is
integrated care and how can we deliver it?. Policy Press.
Glasby, J., 2017. Understanding health and social care. Policy Press.
Healy, S. and Reynolds, B., 2018. Social policy in Ireland: principles, practice and
problems. Self.
Manners, R. A., 2017. Professional dominance: The social structure of medical care. Routledge.
Stiglitz, J. E. and Rosengard, J. K., 2015. Economics of the public sector: Fourth international
student edition. WW Norton & Company.
van Exel and et.al., 2015. Public views on principles for health care priority setting: Findings of a
European cross-country study using Q methodology. Social science & medicine. 126.
pp.128-137.
Online
Role of Health and Social Care Workers, 2018. [ONLINE]. Available through:
<http://www.tutorcare.co.uk/traininghub/role-of-health-and-social-care-workers>
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