Unit 25: Evaluating Support Work in Health and Social Care Services

This report provides an overview of the essential roles and responsibilities of non-direct care workers in the health and social care sector. It examines the various functions these workers perform, including their contributions to health, safety, and security within care settings. The report highlights the significance of interpersonal skills, team working, and the maintenance of a safe environment. It also emphasizes the importance of effective supervision and management in ensuring the efficiency and quality of care provided. The conclusion summarizes the key findings, reinforcing the vital role non-direct care workers play in supporting the overall operations and success of health and social care organizations. The report references relevant literature to support its arguments.

Unit 25 Support work in
social care

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1.............................................................................................................................................3
P1 roles of non direct care workers.............................................................................................3
P2 Interpersonal skills required by non direct employee's..........................................................3
P3 Role of non direct worker in team working...........................................................................3
P4 role of non direct workers in maintaining health safety and security....................................3
P5 Importance of the supervision and management of non direct care workers........................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
The support work of the health and the social care plays a very crucial and the vital role
in the development and growth of the public and social health care. They provide the vital
support that is been seek by the employee's of the health and social care. They will provide the
effective help, safety and security to meet the requirements of the health and social care firm.
This report will cover the importance and the various operations that are been followed up by the
support staff of the company that helps in the effective handling of the various operations in the
social care.
LO1
P1 roles of non direct care workers.
Covered in PPT
P2 Interpersonal skills required by non direct employee's.
Covered in PPT
P3 Role of non direct worker in team working
Covered in PPT
P4 role of non direct workers in maintaining health safety and security
The non direct employee's of the firm will lay a wide variety of the operations that will
help in the better management of the various operations of the company and fulfil their as well as
the clients or the customer's requirements in an effective management (Baldwin, 2016). They
will help in the various operations of the company and meet the requirements of the customer's
in a very effective manner. They will look after the better management of the various operations
in the health and social care such as:
 Health: The maintenance and the administrator will look after the better handling of the
various health and social care operations at the organisation. The drivers will look after
the effective management of the transportation of the patients in the organisation. The
caterers will look after the effective providing of healthy, safe and hygienic food. The
maintenance staff at the nursing or the residential care home will look after the effective
management and disposal of harmful and hazardous waster products that are been
generated at the nursing or the residential home (Shardlow and et.al., 2015).
 Safety and security: The guards and the safety employee's that are been employed at the
health and social care will look after the effective providing of the safety and the security

of employee's and the patients of the organisation and meet their requirements in a very
effective manner. They will check the callers, ensure the effective and safe handling of
the harmful chemicals and the equipments, prevent people from going to the unsafe areas
around the nursing home and ensure the effective checking at the entry and exit of the
individual person (Knott and Scragg, 2016).
P5 Importance of the supervision and management of non direct care workers.
The supervision and the management of the various operations will play a very crucial
and effective role in the various operations of non direct workers that works in the health and
social care services that supports better handling of various operations at work place. It helps in
the effective building of relationship and helps in maintaining a regularity at health and social
care which helps in effective growth of the organisation (Clouder and et.al., 2016).
Besides this, it helps in effective handling of feedback and issues of the patients or the
clients and increase the customer satisfaction level and better retention of the workers in the
organisation. Other than this, it aids to build a better relationship with the employee's as well as
the clients or the patients of Nursing home.
CONCLUSION
Thus, the report conclude that the effective handling of the various operations will lead to
the effective management of various operations in the health and social care. This report covered
the importance and the various operations that are been followed up by the various non direct
workers of the company that helps in the effective handling of the various operations in the
social care.

REFERENCES
Books and journals
Knott, C. and Scragg, T. eds., 2016. Reflective practice in social work. Learning Matters.
Shardlow, S. and et.al., 2015. Handbook for practice learning in social work and social care:
knowledge and theory. Jessica Kingsley Publishers.
Baldwin, M., 2016. Social work, critical reflection and the learning organization. Routledge.
Payne, M., 2015. Modern social work theory. Oxford University Press.
Clouder, L. and et.al., 2016. The discourse of disability in higher education: insights from a
health and social care perspective. International Journal of Educational Research. 79.
pp.10-20.