Report on Empowering Users in Health and Social Care, Unit 9

This report delves into the critical aspects of empowering users in health and social care, emphasizing the significance of informed and aware service users. It examines the influence of the Human Rights Act and Valuing People on organizational policies and procedures, highlighting their impact on maintaining dignity and respect. The report analyzes factors affecting the promotion and maximization of user rights, including staffing levels and communication strategies. It further explores methods to promote interdependence, participation, and accountability in managing risks, along with the impact of policies and legislations on medication handling and administration. The report provides an in-depth overview of the subject, offering insights into the practical application of empowering strategies within healthcare settings.

UNIT 9- EMPOWERING
USERS IN HEALTH AND
SOCIAL CARE

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 1.................................................................................................................................................3
1.1 influences of The Human Right Act and Valuing people on policies and procedures of work
organization.................................................................................................................................3
1.2 Analysis of factors that gives impact on the achievement of promoting and maximizing the
rights of users of health and social care services........................................................................4
1.3 Ways in which work organizations can make use of communication between workers and
service users................................................................................................................................5
TASK 2.................................................................................................................................................5
2.1 Factors that contribute to the loss of independence, non-participation and social exclusion of
three type of vulnerable...............................................................................................................5
2.2 Analysis of ways that can be used for promoting interdependence and participation for
service users................................................................................................................................6
2.3 Duty conflict right of people.................................................................................................7
TASK 3.................................................................................................................................................7
3.1 understanding accountability of managing and monitoring risk...........................................7
3.2 Efficiency of managerial process..........................................................................................7
TASK 4.................................................................................................................................................8
4.1 Handling medications...........................................................................................................8
4.2 Effect of Policies and legislations on drug administrations and safe handling of drugs.......8
CONCLUSION..................................................................................................................................10
REFERENCES...................................................................................................................................11

INTRODUCTION
Empowering users in health and social care supports in providing better amenities and
services to them (Petch, 2012). It is vital that people who are availing services in health care should
be well informed and aware about their basic rights. Present report is based on significance of
empowering people in health care sector. Impact of Human Right Act and Valuing people on the
policies and procedures of the organization has been described. In addition to this, impact of
staffing levels and the changing health status of service users have been mentioned. Moreover,
different ways through which use of communication between service users and workers to promote
the rights of service users has been explained in the report.
TASK 1
1.1 influences of The Human Right Act and Valuing people on policies and procedures of work
organization
Policies and procedures of the organizations which deal in health and social care sector get
influenced by many elements. Some factors that affect the working of NHS are as described:-
The Human Right Act: - Human Rights are crucial tool that are implemented and adopted in
the organization for rendering better services to the users. It aids in maintaining dignity and respect
of all individual that are using amenities in health and social care sector (Renaud and Goucher,
2012). Human rights are legally protected by ECHR and aids for providing protection to people.
The Human Right act 1998 describes about fundamental rights and freedom that is given to
individuals by the Government.
Article 2 of the human right act makes it essential for service providers for making
necessary arrangements and taking steps for protecting the lives of service users. Guidelines
mentioned under this article are followed properly and initiatives are taken for providing better
services and care to the users. Article 3 of the Human Rights Act prohibits the torture and any kind
of discrimination while giving treatment to the care users.
Proper care is provided in NHS so that any kind of mental and physical harm should be
avoided. In addition to that article 5 of the Human right Act renders rights to liberty and due to that
NHS makes it ensure that liberty of service users can be maintained. Moreover, Article 14 of the
Human Right Act renders guidelines that no discrimination needs to be done with any employee in
the care home on the basis of gender, race, religion, educational background and occupation status.
All the patients in the care home are provided with equal opportunities for taking proper care. It
helps the organisation in making it ensure that all the care users should get equal chance for getting
better treatment and medical services.
As per the act, it is vital for all public bodies to respect and protect their human rights.

Under this act, provisions are made for people so that they can defend their rights in public
organizations and courts (Sharma and Jeong, 2012). Citizens of UK can bring cases of human rights
in courts which help in protecting their rights. The policies that are adopted by the organization to
support sections are as described:-
Care standard Act 2000:- The act provides guidelines for delivering care in health care
settings. It is necessary to register care homes for young adults, adult placements, older people and
domiciliary services. Proper registration has been done in my organisations (Atkinson, 2014). The
policy is used for ensuring that people should receive appropriate care for which they are entitled.
Health and social care act 2008:- This act gives guidelines for rendering health care and
other amenities such as ambulance and other facilities to the patients. The care quality commission
ensures that health care service provider organizations should provide better care to the individuals
(Bruno, 2010). Guidelines given under in this act have been implemented and major focus is given
on providing better and effective care to patients.
The procedures which are set by my organization to support the application are as described:-
All the staff members are provided the documents regarding practices and norms which they
need to follow while giving care to the patients. In addition to this, training programs are organized
for the staff members in that they are imparted necessary skills that are required for providing better
care to the patients.
Valuing people: - It is explained as procedure adopted for ensuring rights of adults and
children who faced learning difficulty should be protected. There are four major principles that are
considered in this approach and it includes choice and inclusion, independence and rights.
Department of health have set many objectives and on the basis of that NHS organization's services
also gets influenced.
According to the Objective 5 it is required that organization should mainstream their
services for special and general care. In addition to that objective 10 that has been set by
Department of Health suggests that all the individuals that are engaged in providing care should
posses necessary skills and qualification that is required by them for giving services to individuals.
Appropriate measures have been taken in the NHS organization for giving value to individuals.
Problems, requirements and difficulties faced by people are identified and support is given to them
(Zhou and Baptista Nunes, 2013). Individuals are not exposed in public areas and before entering
the room they knock the gate.
1.2 Analysis of factors that gives impact on the achievement of promoting and maximizing the
rights of users of health and social care services
Operational activities of care home get influenced by diverse range of factors and it is

needed that impact of these elements should be considered while making strategies for the health
care settings. Wide ranges of factors are as described:-
Organisation issues: - if roles and responsibilities would be not assigned properly than it
will lead towards creating difficulties in rendering better care services to the patients.
Responsibilities associated with budgets, administrative support and daily routine activities needs to
be assigned properly (Moos, 2012). In case if issues arise in implementation of policies and
procedures than it will affect the working of care settings.
Communication channel: - It is assertive to have a proper communication channel so that
flow of information and messages can be ensured. If there will be informal communication than it
will become difficult to transfer messages and due to this working of enterprise will be affected.
Resources: - If appropriate resources will not be allocated than it will become difficult for
carrying out required functions of the enterprise in an effective way. Funds and finance are required
so that necessary resources can be allocated for executing required functions of enterprise in the
successful way.
Cultural and social issues: - People come from diverse backgrounds for availing services of
health care setting (Earp, 2008). Ethnicity, cultural background and languages barriers sometimes
creates problem in rendering services to people in the health care home.
Contextual issues: - These issues create difficulty in rendering better care services to patients
who are availing services in care home. Sometimes contextual issues create discrepancies in normal
functioning of health care enterprise.
(B) Some specific factors impact on rendering better services to people suffering from
Dementia.
Communication barrier: - Individuals suffering from Dementia have lower understanding
and due to which it becomes difficult for them to understand meaning of information which is
provided to them. Language barrier is also faced and due to that it is difficult to identify problems
that are faced by people suffering from Dementia.
1 Staffing levels :- This factor affects the ability of NHS organization to promote and maximize the
rights of service users. Total number of staff including care providers and skills possess by them
constitutes staffing level in the organization. It is assertive that care providers should have necessary
skills that is required by them for providing better and effective services to people. Specific criteria
have been determined under National Minimum standards and staff members of NHS should meet
the criteria so that better services should be provided to patients.
AS per the section 20.3 guidelines are given that organization should determine their staffing

level on the basis of overall objective that has been set. Proper assessments of skills of the service
users should be done so that weak performing areas of care providers should be identified and on
the basis of that services should be rendered to patients. It will help the organisation to develop
enough skill providers for giving better care services to people in organisation. In addition to that a
complete plan describing job responsibilities of each staff members should be developed so that all
the staff members should be provided with specific job responsibilities. Training and development
activities is also required so that required skills and capabilities should be provided to care users. It
will assist the care providers to give better and effective care to service users.
2 Challenging health status of service users :- Service providers at NHS care home requires
developing a care plan for every patient. It assists for delivering required care to the service users
and treatment is provided to them. Challenging health status of service users create threats for the
care providers and due to that overall care plan gets influenced. According to the well being
principle that has been mentioned in the care act supports the modifications that are made in the
care plan. Proper trainings are provided in NHS to the staff members and they posses good skills for
giving better care to the patients.
1.3 Ways in which work organizations can make use of communication between workers and
service users
Service users of organization plays a crucial role in overall working of the health care
institution. It is assertive that service users should be fully aware about the diverse range of services
that are provided in organization (Brunton, Chabner and Knollmann, 2011) It is vital that there
should be proper communication between service users and employees of the care home.
There are various methods through which communication can be established and messages and
information can be transferred.
. Sometimes language barriers are faced while making communication with the patients. For
resolving this issue assistance from an interpreter can be taken. It will support for understanding the
meaning of languages and messages that are used by people. In addition to that feedback system can
be adopted and service users can be encouraged for giving their valuable feedback (Coghlan and
Brannick, 2014). It will support for making significant improvements in weak performing areas of
institution. Proper monitoring and inspections also needs to be done so that it will be ensured that
better services are provided to patients. Care quality commission regulations also works for
ensuring that service users should be provided with better amenities.
NHS organization can make use of communication between service users and workers to help

promote the rights of service users. Feedback systems can be used and reviews can be taken from
service users. Some tools such as telephone, internet, E-mails and written documents are used for
transferring messages and information can be used for transferring required message. Assistance
from interpreter can also be taken so that language barriers that are faced can be removed.
TASK 2
2.1 Factors that contribute to the loss of independence, non-participation and social exclusion of
three type of vulnerable.
There are diverse range of elements that contribute towards loss of independence, non-
participation and social exclusion of three different types of vulnerable. Major factors are as
mentioned:-
Topic 1
Factors that contribute to loss of independence are as follows:-
Alteration in occupational status:- If occupation of service user will be changed than due to
that major influence is observed and loss of independence of individual is suffered (French,
2010).
Availability of free time:- It is needed that time should be allotted by her for providing better
care to her parents. It reduces her independence.
Financial status:-She is needing to take care of her parents and she needs to spent money for
providing better medical care to her parents. She may be needing to make changes in her
existing expenses and expenditures.
Factors that lead to non-participation:-
Lack of time and confidence: - Daughter is taking care of her parents and due to that she is
lacking time for which non participation occurs. She is also engaged in activities for
providing care to her patients due to which she lacks confidence to take part in outside
activities (Communication in health care sector. 2014).
Factors contributing to social exclusion:-
She is busy for rendering better medical services to her parents and due to that it is difficult to
take part in social activities.
TOPIC 2
Factors leading to loss of independence:-
Language and communication barriers: - sometimes languages and communication barriers

are faced due to which problem is faced and loss of independence occurs (Zweifel and
Manning, 2010).
Rules and regulations of new country:-New comers find it difficult to adopt existing rules and
legislations of new country and due to that loss of independence occurs.
Factors affecting loss of participation:-
Communication barriers: - Sometimes language barriers are faced due to which new comers
finds it difficult to take part in activities and loss of participation occurs. In addition to this if
there will be lack of confidence among participants than also difficulty is faced in taking part
in cultural activities (Spielberger, 2013).
Factors affecting social exclusion:-
Sometimes newcomers finds it difficult to take part in social activities due to various cultural
and social reasons.
TOPIC 3
Factors contributing to loss of independence:-
Fear of bullying: - Lower level of self-confidence and low self-esteem occur due to fear of
bulleying and it lead towards loss of independence.
Factors contributing to loss of participation:- depression and anxiety among children is major
reason due to which loss of participation occurs.
Factors contributing to social exclusion: - lack of confidence is also a big reason due to which
social exclusion occur (Rubenstein and Wrangham, 2014).
2.2 Analysis of ways that can be used for promoting interdependence and participation for service
users
There are many ways that can be used for promoting interdependence and participative for
service users. Care plans can be made for elderly people and it will support for them to live
independently. In addition to this interactive care giving plans can be made for individuals
living in care homes. It will aid for providing better wellbeing to service users of care
institutions (Pedler, 2011). Care plan made for service users will support for ensuring their
physical, emotional and mental well-being. Involvement of service users can also be taken for
making a better care plan for them. It will help in increasing their participation in social
activities. It will enhance their self-confidence and motivational level and their emotional

attachments with their family members will increase. Care plans can be developed for elderly
individuals and it will help for rendering better medical amenities to people. Emotional well
being will be provided by care plan to the elderly people and they will become capable for
getting involved in community activities.
2b (ii)
In care home some significant initiatives can be taken for enhancing independence and
participation of disabled people. An effective and systematic care plan can be developed for
individuals who are suffering from learning disabilities. It will help them to acquire new
learning skills and understand meaning of knowledge and information which has been
provided to them (Moorhead, 2013). Service users can be encouraged for taking part in
diverse activities so that their independences increases and their participation increases in
social activities. People who are engaged in work for rendering care to service care users
should take better protection to them. They should focus on providing better comfort level to
service users.
Ways through which key worker system in residential care for young people with learning
disabilities will promote participation and interdependence is as described :-
 care plan can be developed on the basis of choice of children and it will assist them in
adapting with the new environment.
 Monitoring of vulnerable people can be done and it will assist them in relieving from
the stress that is being faced by them.
 Key workers can focus on diverse range of health and safety issues of individual
service users and it will help them in making comfortable with the other individual.
2.3 Duty conflict right of people
(i) An elderly individual who is becoming increasing frail but is determined to stay in the
home in which they have lived since childhood. People engaged in activities of
rendering care to people in care hoes are accountable for giving better care and
attention to patients. It becomes their duty to formulate effective care plan that will
help for assessing the level of risks that is associated with service users. According to
guidelines of Human Rights Act 1998 guidelines have been given that people needs to
be treated with respect and dignity (Spielberger, 2013). Care Workers needs to conduct
a risk assessment process so that identification of possible risks can be done. If it is
observed by the care worker that risk is higher than elderly person should not be
forced for coming to the care home. If elderly people will be forced than due to that

their human right act will be affected and more stress should be felt by them.
(ii) A young person with moderate learning disability who wants to get a job and live
independently. Young person suffering from disability face difficulty in learning new
knowledge and acquiring new skills. It becomes difficult for them to identify and get
good job opportunities in outside world. Care workers who are engaged in giving
better services to people in health care organizations (Lorenzi and Riley, 2013). Care
workers sometimes face problems in understanding messages and information
provided by care workers. Lack of training and capacity creates safety and other issues
and due to that problems are faced by young individual. Young person deserves all the
rights to live independently however there are chances that they might not be aware
about the situation that is being faced by them in outside world.
TASK 3
3.1 understanding accountability of managing and monitoring risk
(a) There are some possible risks that might be suffered by Ms. P and it is needed that these
risks should be mitigated for providing better services to care users. Care plan has been
formed for her and in the care plan it has been mentioned that review of care plan is
needed at least once a month. It has come into observation that her review was not done
properly. There are possibilities that she might suffer harms and due to some harmful
activities harm might be suffered by them. There are some possible risks that might be
faced by Ms P and it includes
Harm :- Lack of proper support is creating challenges for Ms. P and due to that she is at chance of
getting harmed by other individuals.
Failing in protecting himself :- Ms. P is needing support in developing strategies and she faces
difficulty in protecting herself from harm and abuse in the absence of her care taker.
Abuse :- Parents of Ms P are afraid that in their absence there are chances that Ms P might gets
vulnerable to abuse and she lacks capability to differ between friends and people having bad
intention.
(b) There are also chances that Ms. P might get abused as she is not getting proper care and
support by staff members. She is also at risk of getting abused by her neighbour and He
may harm Ms. P. In addition to that Ms P needs to take assistance from her care provider.
In his absence she is unable to complete his assigned work in proper manner.

3.2 Efficiency of managerial process
Managerial process and procedures might give influences on situations of Ms. P. relatives and
parents have right to share their concern with people who are responsible for providing better
care to Ms P. they can ask care provider to design effective and systematic care plan for her
and review it on a regular basis. It will support for reducing the risk and harm and it can be
ensured that better services should be provided to her. Some of the legislation that can give
impact are as described:-
National service standards:- These standards have been formed for managing the risk that is
associated with health care and service sector (Kollberg, Dahlgaard and Brehmer, 2016).
Benchmarks have been set and on the basis of that effective measures can be taken for saving
and protecting Ms. P from abuse and harm. Parents and relatives of Ms. P can make use of
these standards for giving better health care to her daughter.
The Human Rights Act 1998 also provides rights to people that they can ask for their rights to
public institutions (Legal issues in health care sector. 2016). Parents of Ms P can make use of
this legislation for ensuring that their daughter gets better care by health care service
providers. In addition to this Safeguarding Vulnerable Act 2006 gives guidelines that it is
assertive that in health care institution better services should be provided to people and their
dignity should be maintained (French, 2010).
Use of these regulations can be done for ensuring that Ms P should not get harm and
abused. It is vital and necessary for care service providers for giving better care to
individuals. Safe and secure environment can be provided to patients by adopting and
implementing the laws in health care provider institutions. It will support in making it assure
that people should get better care and medical services.
All the practices and procedures that are used for Ms. P helps in reducing the risk and
harms that are being faced by Ms. P. the care takes is accountable for identifying
possibilities of risks and taking initiatives for encouraging Ms P to share her concerns. If it is
found that the risks are relevant than complaint procedures can be followed. Relevant laws
including The Human Right Act 1998 have been used by care takers for protecting the
service users from the risk that are faced by them. Managerial process and procedures
provides an effective medium for protecting Ms P from harm and abuse.
TASK 4
4.1 Handling medications
It is critical that in health care provider organizations handling of medicines should be done in

an organized and systematic way. There are some major areas for which basic standards are to
be followed which are as described:-
Ordering and maintenance: - It is required that ordering and maintenance of medicines should
be done by an authorized person. Proper record needs to be maintained for all the medicines
that are kept in store. In addition to this it is required that medicine store area should be
properly maintained (Rubenstein and Wrangham, 2014). Proper monitoring system needs to
be developed for inhibiting irregularities in drug ordering and maintenance. It is also required
that access should be restricted to permanent records.
Plus :- proper ordering and maintenance will support for reducing corruption. It will aid for
care service provider for developing proper management system for Drug requisition.
Minus :- it is required that proper time and resources should be allocated. Due to this the
overall procedure of requisition of drug gets affected.
Difficulty involved :- it is a complex and critical process for establishing the system. Proper
monitoring also need to be done.
Storage of drugs: - It is assertive that medicines should be stored properly so that they can be
used effectively when required. It is needed that proper temperature conditions should be
provided for safekeeping of medicines in stores (Moorhead, 2013). Person responsible for
maintaining and storing drugs should properly complete their duties. It is needed that storage
of medicine should comply with the misuse of Drugs Regulation act 1973. Organization
should have a standard operating procedure in which security system and monitoring and
record system should be maintained.
Plus :- it aids in doing proper management and properly managing stock of medicines. It
renders effective method for assuring quality of medicines.
Minus :-It is required that resource allocation should be done and proper training should be
provided to staff members.
Difficulty involved :- it is difficult to maintain the practices for storage of medicines and skill
in staff members also creates a challenge.
Record keeping and disposal of medicines: - proper and organized records should be
maintained so that overall medicine handling procedure can be carried out effectively.
Record keeping needs to be done for dispensation, storage and disposal of medicines
(Spielberger, 2013).
All the data and information needs to be properly maintained so that record keeping can be