Agile Transformation in Healthcare Insurance Industry - GRAD 695

This project delves into the agile transformation within the healthcare insurance industry, focusing on how small-sized companies can enhance customer satisfaction through the adoption of agile methodologies. The research explores the challenges faced by the industry due to technological changes and the need for modern approaches to customer service. The paper investigates the application of agile methods to improve teamwork, collaboration, and productivity, ultimately aiming to meet the evolving needs of clients. The study uses secondary data and literature review to analyze the benefits of agile transformation, including increased efficiency and better customer experiences. The project also addresses potential limitations, ethical considerations, and recommendations for further research, providing a comprehensive overview of agile implementation in the healthcare insurance sector.