HSHM 543: Information Management System in Healthcare Report

This report provides a detailed analysis of the Australian healthcare information system, highlighting its innovative nature while also addressing the challenges it faces. The report examines the system's reliance on technology, the hybrid model of public and private healthcare, and the impact of government funding. Key challenges discussed include the uncertain environment of the healthcare industry, the need for effective EHR systems, and the increasing pressure on data management due to funding models. The report also addresses issues such as workforce shortages, demographic changes, and the complexities of medical breakthroughs and privacy concerns. The report concludes by exploring the potential future directions of the healthcare information system, emphasizing the role of technology, electronic information exchange, and smart devices in improving healthcare standards and patient outcomes, with specific focus on the Royal Melbourne Hospital.

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INFORMATION MANAGEMENT SYSTEM IN HEALTH 1
Information management system in healthcare
The Australian healthcare information system is considered as one of the most innovative
system in the healthcare industry because almost half of healthcare service providers in Australia
are using this system as part of their service (AIHW, 2018). It basically connects both medical
science and technology together in order to provide safe and affordable healthcare to all
Australians. It is the main key because of which Australian life more life as compared to other
countries. It is mainly operated with the cooperation of government and state federals. Around
80 % of GP in Australia is being paid by the Australian government. The Australian healthcare
information systems are facing two types of challenges in their structure (Gaardboe, Nyvang &
Sandalgaard, 2017). One of the best examples is growing diabetes due to consumption of fatty
products among youngsters. The Australian healthcare information not only helps in controlling
it but also helps in reducing these issues. The Australian healthcare system is actually a hybrid
module which offers citizen facility to purchase health insurance which is connected to hospital
services. Healthcare challenges are either effectiveness of technology or shortage of skilled
employees. Report includes the Australian healthcare system and highlights of challenges and
issues faced in healthcare with the help of various literature searches with future direction. It also
involves approach to enhance knowledge and information system in the Australian healthcare.
Australian Healthcare Information System Challenges
The Australian healthcare information system is an important process which plans,
executes, and evaluates information gathered related to health. Healthcare information system
helps in combining health knowledge with analytic approach so that proper health record can be
maintain in order to avoid any medical errors. (Sligo et al., 2017). This system helps improving

INFORMATION MANAGEMENT SYSTEM IN HEALTH 2
healthcare by involving human resource management approach. In order to get qualify in HIM
tertiary level, Australian healthcare system has to put more effort so that they get qualified in the
test. In order to become more effective, this system is in need of introducing more analytical
support in the form of codes in order to offer training to healthcare professionals. The purpose of
this training is to make person fit for this healthcare purpose in terms of education, training and
practice because it linked with life of person.
One of the biggest challenges in the Australian healthcare information system is an
uncertain environment. At present, work pattern related to this system is facing rapid demand in
terms of model, strategy, cost and data gathering. At Royal Melbourne Hospital, healthcare
information system executives are continuously experiencing uncertain raise in information
which has increased complexity for information technology systems. In addition, it has been
found that various organizations are making use of EHR system (Kohli & Tan, 2016). This has
created a dynamo for Royal Melbourne hospital to use this system in their organization.
Currently, there is no incentive or drives related to EHR system. There is only one drive which is
linked with EHR is improving safety by increasing efficiency and effectiveness of healthcare
pattern used in the organization. It has become very challenging for managers to introduce this
EHR system in their current system (Madden et al., 2016). In addition, it has become very
important for current healthcare information system to generate clinic codes related to inpatient
care along with focus on enhancing clinical documentation in order to make maximum use of
available resources.
The Australia healthcare is also facing a funding model which has increased pressure on
healthcare information system in terms of data because it involves capturing of patient data with
accuracy and efficiency. In this situation, Royal Melbourne Hospital organization is in need of

INFORMATION MANAGEMENT SYSTEM IN HEALTH 3
new strategic inputs, increase responsibility and restructuring of work schedules. This dynamic
environment has actually created challenges for traditional role of healthcare information system
which is connected with data collection and diversification related to healthcare communication
technology (Lau et al., 2015). These changes have forced this system to improve its current
approach in order to remain sustainable in eyes of patients and industry. Earlier health
information system was limited to only organization purpose but at present, this system has
become one of the most important assets for health industry in order to keep them growing. At
present, this system is linked with value and credibility of healthcare professionals and therefore
it has become essential for every healthcare organization to implement this system besides of
their capability (Michie et al., 2017).
Despite healthcare information system importance, there is a huge gap related to planning
of implementing health information systems in hospitals with efficiency between developing and
developed countries. Developing countries such as china, India, UAE are facing difficulty
because these countries are not advance in medical technology and this has created a barrier in
the form of deficiency (Tangcharoensathien, Mills, & Palu, 2015). In addition, cost related to
information is also increasing rapidly in the form of gathering, operating and training. One of
the best example China and India despite of having advanced technology, still these countries are
not able to implement this technology efficiently because these countries lack skilled people in
the form of doctors, nursing staff and technicians which plays a very important role in carefully
exploring each data (Marmot, 2015). In some cases, it has been found that there is serious miss-
communication among employee and employers related to new change which enlarges this gap
and puts organization into great trouble.

INFORMATION MANAGEMENT SYSTEM IN HEALTH 4
Earlier role of healthcare system in Europe remained low because their value was not
recognized and usually they were considered as supplements for health profession. But growing
demand for patient healthcare has made this system a unique strategy that every organization is
not capable of implementing effectively even though it has become essential (Chong et al.,
2015). Enhancement in healthcare information system has forced Royal Melbourne Hospital
organization to look for new workforce or train their existing forced for new work structure. In
this situation, it has become very difficult for organization to search for new talents. Starting
fresh recruitment and selection process for different requirement is a time-consuming process
and also there is no guarantee that selected candidate will be able to fulfill need of the
organization (Johnson et al., 2015). Therefore, these organizations have to invest more in their
training and development programs in order to offer necessary skills which are essential to
maintain the dignity of the organization.
In addition, demographic change has developed huge pressure on healthcare information
system in context of tightening budget as well as increased price on healthcare service, especially
in the Australia. As per research, it has been found that in 2013, almost 14% of Australian
populations were of 65 age. At the same time, Australian government has created restriction in
making any substantial changes which are related to public and popularly Medicare system
supported (Gartoulla et al., 2015). The Australian government is focusing on increased burden
related to effective healthcare with higher income. The Australian healthcare information
systems are facing a new challenge of research related to medical breakthroughs because they
lack in structure and stakeholder which are linked with national health and medical plan. Medical
researchers are aligned with national health priorities along with strategic objectives.

INFORMATION MANAGEMENT SYSTEM IN HEALTH 5
It has been found that currently, Australia is facing health inequality issue which is
connected with almost every section of the organization. In this situation, it will be challenge for
Australia healthcare information system to offer more efficient mode of health service by
offering proper disease management control (Hjorthøj et al., 2017). Life expectation in Australia
is related to indigenous population is higher than non-indigenous population. Information
gathering related to people belong to rich society is easier than people living in poor society
because people follow a systemic structural approach.
In addition, another important challenge related to healthcare information system is that
at present organization do not have rigorous real-time approach to provide support to health
safety by identifying possible hazards. It has been explored that measuring these issues in a
conceptual format is very difficult and therefore safety related to health cannot be secure (Lêng
et al., 2016). In this situation, patient may wonder whether they are safe while availing
healthcare service.
Change in the latest trend of healthcare in US and UK has increased the complexity of
health issues and has created challenge for IT support function because it is not easy for them to
bring a rapid change in their technology. It has become difficult for technology providers to
explore data on every topic in the form of data collection, data sourcing and so on. Even IT
vendor support groups are also facing difficulties in tackling this issue. Now, they have to work
closely with a new scientific concept by leaving their traditional work patterns (Binns, Howat &
Jancey, 2015). In this situation, healthcare service providers are not able to understand which
concept will be better for them while working on this healthcare platform.

INFORMATION MANAGEMENT SYSTEM IN HEALTH 6
Privacy concern is another important challenge for healthcare information system
because cybercrime is increasing rapidly. These people are experts in their field and are aware of
how to steal data from the servers. One of the recent case of data theft happened in one of the
biggest social platform provider Facebook. Despite of having a strong protection system still,
this organization failed to prevent data theft. In this situation, it has become very challenging for
healthcare information systems to protect data related to patient which is of great importance
(Hinz et al., 2015). Healthcare business is very competitive in nature and these cybercrime
operates are brilliant in taking benefit of opportunity by selling data to other competitors. This
can put Royal Melbourne Hospital in trouble related to their position in the business market.
Potential Future Direction
It has been explored that technical aspects actually decide future of the healthcare
information system in the Australia. In the near future, healthcare industry will only operate on
an information system along with knowledge base system. But in addition, this future direction is
also linked with number of challenges such as security, performance and usability. Issues can
progress from short term to long term format and can offer challenges related to accessibility of
effective information because it is dependent on the data server. Despite these challenges, health
information system offers various benefits such as fast response and keep recording of huge data.
Benefits of healthcare information system are also dependent on sharing of proper information in
terms of devices and equipment in the organization (Yang et al., 2015).
One of the significant enhance in near future will be in the form of increased focus by
exchanging electronic information related to health. It will help healthcare service to use
improved data for system in the form of quality and safety. This healthcare information system

INFORMATION MANAGEMENT SYSTEM IN HEALTH 7
can be used by local the Australian community in near future to improve their healthcare-related
to patients. This information flows will also benefit healthcare professions in improving their
skill and service offering related to patients. This system will allow Royal Melbourne Hospital to
track each step by which they can immediately bring change as per the requirement of the
situation. In future, every business is going to be number game and in this situation, healthcare
information system will act as a booster for healthcare services.
Various developed countries have implemented healthcare in their hospitals on smaller
scale. Healthcare service will make use of smart devices that will be able to respond rapidly to
electronic signals in order to maintain healthcare standards (Barrett et al., 2015). In future this
healthcare information system may make use of wearable device such as wrist band which will
operate on wireless communication technology and will help healthcare professional easy access
of related information with the help of computers. It will offer instant information related to the
patient which is being stored in the database of healthcare information system. One of the best
examples is use of HI system in US healthcare system in future in the form of using robots in
healthcare center as part of their process in order to reduce medication errors. This system will
be based on cloud database management system which will offer huge storage space with limited
increase in cost. Healthcare information systems will offer electronic data exchange mode
facilities between hospitals and other clinics which will help both patients and healthcare
providers to save their time and efforts. It will also help in resolving issue must faster because
two organizations will be able to resolve one case together by sharing their experience as well as
strategies to support patient.
Knowledge management system helps in solving problem in healthcare by optimizing
decisions. In future, dynamic change in health environment will increase complexity and it will

INFORMATION MANAGEMENT SYSTEM IN HEALTH 8
be difficult to manage both internal and external needs. In this situation, knowledge management
system will offer operational excellence by offering to innovate ways to resolve issues. In future,
knowledge management system will offer various benefits for healthcare service to both patients
as well as professionals. Knowledge management system will help Royal Melbourne Hospital
organizations to make effective decision by increasing their capability through clinic
management technique that helps in best flow of information among two parties and eliminates
possibility of miss-communication. Knowledge management system will help in building
learning organization by setting up improved routine in the Australia. In this pattern, information
will be collected from previous data and will be revised in order to make better future (Wong et
al., 2015).
KMS will develop a data-driven learning approach which will be based on organization
learning experience. This will help organization to continuously evolve their workforce in terms
of skill and knowledge. It will create trust environment which is essential; for implementation of
new approach in the organization in order to provide freedom to collective aspiration. It will
offer employees opportunity to evolve together by sharing their knowledge as well as experience
with each other through data in the form of evidence. Knowledge management system will focus
on three main factors such as learning environment, learning approach and leadership behaviour
that will help in building reinforcement. It will also help healthcare organizations to assess their
achievement as well as failure related to continuous improvement process.
In addition, it will help in creating culture which will be based on data-driven
performance along with experience building in the form of improved care (Inkinen, Kianto &
Vanhala, 2015). Knowledge management system will help in connecting innovation with cultural
change. Managing Knowledge management system will help in offering free movement of ideas

INFORMATION MANAGEMENT SYSTEM IN HEALTH 9
with help of innovative culture. Innovative culture is based on the concept that world is changing
and therefore it is important to remain open related to these changes by focusing on the right
mindset. This mindset will help in eliminating possibility of resistance to change approach by
fostering leadership at the top of organization. This will create environment full of expectations,
values and purpose in healthcare organization. Complex healthcare system is in need of an
effective knowledge management system in order to provide operational excellence by involving
change and encouragement as parts of innovative ideas.
Conclusion
At present healthcare service is facing complex issues and it has become very difficult for
healthcare providers to remain sustainable in this dynamic business environment. In this situation
healthcare information system as well as knowledge management system acts as one of the most
important approaches which can bring improvement in healthcare services. Healthcare business
is very competitive in nature and these cybercrime operates are brilliant in taking opportunity by
selling data to other competitors. This information flows will also benefit healthcare professions
in improving their skill and service offering related to patients. Rapid change in healthcare
service has generated various challenges related to implementation for healthcare information
system such as security issue, increased cost and data errors. But these systems have the
capability to resolve these issues by offering various advantages such as quick response, huge
storage capacity, connect knowledge with technology. It can be said that healthcare information
system and knowledge management system are the future of healthcare service on the global
level. Soon every business will become completely dependent on these systems in order to
achieve business excellence in their industry.

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