Healthcare Communication: Interpersonal Skills and Barriers Report

This report provides a comprehensive analysis of effective professional communication within the healthcare sector. It emphasizes the importance of interpersonal communication skills for building strong relationships with patients, colleagues, and professional organizations. The report highlights key factors such as strong interpersonal relationships, patient engagement, realistic patient expectations, and patient satisfaction. It explores the significance of inter-professional teamwork and collaboration, including clear roles and responsibilities, confidence and trust, and collaborative leadership. Furthermore, the report identifies and examines various communication barriers from the perspectives of clients, professionals, and professional organizations. It also presents strategies for overcoming these barriers to improve communication effectiveness. The analysis is based on a video observation and provides insights into practical applications within healthcare settings, aiming to enhance patient safety and overall healthcare outcomes. The report concludes by summarizing the key findings and emphasizing the importance of effective communication for the success of healthcare professionals and organizations.

Running Head: COMMUNICATION
Communication

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Table of Contents
Effective Professional communication: In context of healthcare sector.................................................3
Introduction...........................................................................................................................................3
Activity of professionals affects the client safety..................................................................................3
Activities of Professionals in video.......................................................................................................3
Importance of good interpersonal communication skills.......................................................................4
Strong Interpersonal Relationship......................................................................................................4
Better Patient Engagement................................................................................................................4
Realistic Patient Expectations............................................................................................................5
Patient Satisfaction............................................................................................................................5
Reduces probability of faults.............................................................................................................5
Effective interpersonal communication skills with client’s professionals and professional
Organisations.........................................................................................................................................6
Clients...............................................................................................................................................6
Professional.......................................................................................................................................6
Professional organization...................................................................................................................7
Effective inter-professional teamwork and collaboration skills.............................................................7
Clear roles and Responsibility...........................................................................................................7
Confidence and Trust.........................................................................................................................8
Collaborative leadership....................................................................................................................8
Barrier to communication from the point of view of the client, professionals and professional
organization...........................................................................................................................................8
Client.................................................................................................................................................9
Professional.......................................................................................................................................9
Professional organization...................................................................................................................9
Outcome for the client.........................................................................................................................10
Conclusion...........................................................................................................................................10
References...........................................................................................................................................12

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Effective Professional communication: In context of healthcare sector
Introduction
This report demonstrates effective professional communication in context of the healthcare
sector. The effective interpersonal communication skills are significant for healthcare
professionals because it helps to make a long-term relationship with family, friends,
colleagues, and patients. Therefore, it can be said that effective professional communication
could directly influence the personal and professional life of healthcare people. In addition, it
represents the significance of inter-professional team together with their collaboration skills.
At the same time, it also shows communication barriers, which influences the effective
professional combination. This report presents some approaches, which is supportive to
overcome the communication barriers and makes an effective professional communication
significantly (Aboumatar, et al., 2013).
Activity of professionals affects the client safety
In this video, there are more than five people who are discussing one case related to their
area. I think the way, which used by participants are not appropriate to the client safety.
Since, professionals are not concentrated on the case, which demonstrates their negative
attitude to handle any case. It means the professionals do not successfully handle issues of
clients related to their health. At the same time, it can also be said that such acts of
professional can create major health safety issue for patients in long-run, which can also
decline the image of hospitals in the market.
Activities of Professionals in video
There are seven members who give their contribution to the discussion, but each member has
different activity at the time of interaction. Firstly, there is one speaker who discusses the
case among six members regarding trying to get the feedback regarding the case. Cristina is a

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nursing student and she tries to wear their earing during the section. Starus gives their ideas
regarding the topic and then start to play with a stethoscope. Moreover, Taury also gives their
ideas or thoughts and then start to clean excess skin of nail. Pity and Kity continuously talk
with each other but when the speaker is said to Pity to discuss their thought then she
contributes their perception afterward she start to make drawing in the notebook. Pity tries to
play with their hairs at the time of discussion. Danny is in drowsy mode during the whole
interaction. Additionally, Darky has used their mobile at the time of interaction. So, it can be
said that such activities of professionals show a negative attitude.
Importance of good interpersonal communication skills
The good interpersonal communication is significant for healthcare professional in improving
their personal and professional life. Along with this, there are some significant factors that
demonstrate the importance of effective interpersonal communication skills. These are a
strong interpersonal relationship, patient arrangement, truthful patient beliefs, patient
fulfillment, a healthier medical exercise, and reduces probabilities of faults. These factors are
discussed below:
Strong Interpersonal Relationship
An effective professional communication is supportive to develop a strong relationship with
the doctors and patients, which could be significant to best analysis and treatment of ill-health
optimally. It supports to develop faith between clinicians or doctors and patients (Beach, et
al., 2013).
Better Patient Engagement
The effective professional communication is also supportive for better patient engagement. It
is because, once a patient is relaxed then the doctors are able to perform medical activities in
their manner. At the same time, doctors could be able to perform their activities significantly
excluding the patient anxiety. If doctors show appropriate sympathy and admiration towards

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the specified patient, subsequently it supports to decline the fear of patients regarding their
ill-health. Additionally, it could also be assisted to the patient for energetically takes decision.
Moreover, it is examined that the effective communication supports to the patient for taking
suitable decision in a significant manner.
Realistic Patient Expectations
A significant communication together with putting all significant information to victim
supports the victims for creating a depth understanding regarding their health condition.
Consequently, it realizes the victims to think and expect like a physician due to ignoring the
minor pain. Therefore, a doctor has a need to educate the victims regarding their medical
condition because of making a long-term relationship and successful treatment of patients
(Boissy, et al., 2016).
Patient Satisfaction
A doctor who has the ability to good listing together with appropriately treating to their
patient could be effective to make a strong relationship with victims in long term. At the
same time, when a doctor gives time to its patients for dismissing their fears and worries, then
it could not only support for effective performance but also increase the values in patient
eyes. It is because, a doctor has not performed as a professional they act like a right
individual who exactly directs patients. Therefore, it can be analyzed that such kind of acts of
the doctors can be supportive to enhance the level of satisfaction of patient along with
enhancing the beliefs of victims towards the doctors (Boric-Lubecke, et al., 2014).
Reduces probability of faults
A significant relationship declines the fault probability of victim and cover-up important
documents, hence it could supports to reduce the probability of faults in analysis and
treatment at the time of treating doctors.

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Effective interpersonal communication skills with client’s professionals and professional
Organisations
Referring to the video, addressed some significant issues regarding inter-professional
communication from the point of clients, professionals, and professional organization.
Clients
On behalf of a client, different kinds of factors are noticed in the referred video such as
professional is not interested, lack of collaboration among the professionals, lack of
concentration regarding section. Additionally, lack of interest demonstrates that irresponsible
behavior of the doctors, which could directly, affects the performance of doctors. It means if
doctor’s behavior is irresponsible means they are not able to successfully solve health issue of
the patient. Additionally, lack of concentration shows that, if doctors are not concentrated
means they will never be serious about solving the ill-health successfully. Therefore, it can be
said that such kind of doctors cannot perform well in their professional life in long-term. As
well as, the lack of collaboration shows that they can work with team to accomplish any task
whereas they cannot support any team in future to successfully accomplish the task (Cole, et
al., 2013).
Professional
On behalf of professional, it is analyzed that mentor of professional communication have lack
of interaction skills, which makes an uncomfortable and boring environment in the working
place. At the same time, it can be said that when the mentor is friendly and having great
interaction skills then they will easily influence the team members to solve any case in an
efficient manner. Moreover, lack of collaboration between the doctors can also be a negative
impact on solving any case successfully in long-term (Fairclough, 2013).

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Professional organization
As per the video analyzed that doctors are not interested in case, which can negatively impact
on the growth of an organization in long-term. Professionals are not concentrated on case due
to cultural differences, uncomfortable environment, and lack of interaction. At the same time,
it can be examined that in case doctors are not interested in discussing case in a professional
way than how they can solve case in a significant manner. It could decline the revenue and
profitability of an organization. Subsequently, it can also make a negative image of
professional organization in the marketplace. Therefore, an organization has needed to
enhance the market image and profitability by providing a comfortable environment to the
professionals. At the same time, an organization can also provide training and development
program due to improving the interpersonal skills, and eliminate the cultural issues of doctors
in a significant way (Foronda, et al., 2016).
Effective inter-professional teamwork and collaboration skills
As per the current scenario data analyzed that healthcare delivery relied on the
interconnection and collaboration. It means nurses, druggists, doctors, and social workers are
interconnected with each other due to accomplishing the task of health care successfully.
In another word, it can be said that the inter-professional team and their collaboration refers
to potential victim caution through team-based outlook. There are some significant factors
that show that the significance of inter-professional team and their collaboration in
performing any kinds of task successfully. These are clear roles and responsibility,
confidence and trust, capability for reduce the difficulty level, eliminate personal
dissimilarities, and collective leadership. These are discussed below:
Clear roles and Responsibility
In the inter-professional team, each member has aware regarding their roles and
responsibilities in the team, which supports to successfully accomplish the task in specified

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time. At the same time, a team member has worked as a team, not as individual means they
think about their acts before putting acts in the task. Since, an individual performance can
affect the result of the team so that each individual is careful to do any kinds of activity.
Moreover, clear roles and responsibilities of the team members can be supportive to solve the
health-ill issues of victims in less time in a significant manner (Holloway, et al., 2016).
Confidence and Trust
The inter-professional team and their collaboration skills are supportive to enhance the
confidence and trust of members who are the part of the team. In addition, the higher
confidence and trust towards the team members can be supportive to make an effective or
strong relationship with each other and successfully treat the patient. At the same time, it
could be significant for appropriately solve the health condition of a patient together with
making a positive relationship with the patient in long term.
Collaborative leadership
The inter-professional and collaboration skills of team members support to make a
collaborative leadership within the working place. At the same time, it is found that each
individual performed as a leader in the team that develops the collaborative leadership within
an organization. Moreover, it helps to easily solve health issues in a significant manner and
creates a robust and long-term relationship with the patient (Nordenström, et al., 2014).
Barrier to communication from the point of view of the client, professionals and
professional organization
Referring to the video, it is analyzed that communication barriers can affect the performance
of professional organization, professionals, and clients. The following point shows the barrier
of communication to clients, professionals, and professional organization:

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Client
As per the evaluation of video some significant kinds of barriers are founded such as forget to
give respect to the doctor, levitation of voice, and embarrassed to ask questions regarding the
case. At the same time, it is examined that doctors have needed to respect in case patients has
forgotten then it will be caused of communication barrier. Additionally, clients are
embarrassed to ask anything regarding the case due to lack of confidence skills, hence, could
create the barrier to successful communication. The levitation of voice can also affect the
communication because when a client has talked in higher voice then it could negatively
effect on the successful communication (Istepanian, et al., 2014).
Professional
From the evaluation of video examined that professionals are also influenced by the
communication barrier, which has a negative impact on the performance of doctors or
professional. There are some significant factors such as lack of interpersonal skills,
application of medical terms, raising voice, silencing information, lack of ability to influence
patient. Additionally, it can be said that such factors play an imperative role to create
communication barrier in the working place, which can affect the performance of doctors
(Marra, et al., 2014).
Professional organization
On behalf of the organization, it can be said that some factors can be caused of creating
communication barriers such as a large number of members in communication, lack of
comfortable environment, lack of collaboration, dissimilar perception, and different culture.
Additionally, when a large number of people participate in communication process then it
could create issue for successful communication due to different perception level of each
individual regarding the same case. Moreover, as per the video analyzed that participants are
not interested in the view or thinking regarding the case, which indicates the lack of

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collaboration among the participants. It can also be caused of communication barrier. At the
same time, it is also addressed that the environment is not flexible that decline the interest of
participants regarding contribution in case, therefore, it can be said that the uncomfortable
environment can create communication barrier in the working place (Kitapci, et al., 2014)
Outcome for the client
Referring to the video, it can be said that the outcome of the client can be enhanced by
improving the professional responsibility and accountability in the context of the
communication. There are some significant professionals responsibilities such as make a
strong relationship, effective communication, and appropriately guide the patients. The
effective communication supports the professionals to make a positive relationship with
clients in long-term. At the same time, in case the professionals and clients making a very
great relationship with each other consequently clients are able to describe its issues in depth,
which supports the doctors to successfully solve the health issues of the patient. Similarly,
effective communication can also support to makes long-term and positive image with
clients, which is supportive to growth of professionals in the upcoming period. At the same
time, a professional should have interpersonal skills due to solving the case with team and
making a robust relationship with clients (Lindberg, et al., 2013).
Conclusion
From the above discussion, it can be concluded that effective professional communication is
significant for health care organization. It can be significant for doctors as well as a
healthcare organization. The effective professional communication can support to make
strong relationship with the patient, reduce the probability of mistakes, and satisfy the patient
in a significant manner. Additionally, it is also examined that the effective inter-professional
team and their collaboration can support to make a collaborative leadership, develops

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confidence and trust, clear roles and responsibilities. It could directly affect the performance
of a healthcare organization as well as professionals.

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References
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Beach, M. C., Roter, D., Korthuis, P. T., Epstein, R. M., Sharp, V., Ratanawongsa, N., &
Saha, S. (2013). A multicenter study of physician mindfulness and health care
quality. The Annals of Family Medicine, 11(5), pp. 421-428.
Boissy, A., Windover, A. K., Bokar, D., Karafa, M., Neuendorf, K., Frankel, R. M., ... &
Rothberg, M. B. (2016). Communication skills training for physicians improves
patient satisfaction. Journal of general internal medicine, 31(7), pp. 755-761.
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June). E-healthcare: Remote monitoring, privacy, and security. In Microwave
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Rutledge.
Foronda, C., MacWilliams, B., & McArthur, E. (2016). Interprofessional communication in
health care: An integrative review. Nurse education in practice, 19, pp. 36-40.
Holloway, I., & Galvin, K. (2016). Qualitative research in nursing and healthcare. USA:
John Wiley & Sons.
Istepanian, R., Laxminarayan, S., & Pattichis, C. S. (2014). M-health. USA: John Wiley &
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