Communication in Health Care: ICT, Legislation and Case Study Analysis

This report examines the critical role of communication within health and social care organizations, emphasizing the impact of Information and Communication Technology (ICT) and relevant legislation. It analyzes a case study to evaluate the concept of ICT, various legislations like the Data Protection Act 1998 and the Access of Health Records Act 1990, and their effects on Health and Social Care (HSC) organizations. The report highlights how these legislations influence ICT usage, discusses the roles of different practitioners, and underscores the significance of training in fostering effective communication. It also covers various ICT software packages such as presentation software, word processing, databases, spreadsheets, video/web conferencing, and email, detailing their benefits including enhanced security, speed of access, and inter-agency data sharing. The report concludes by noting that while ICT provides several advantages, issues such as data protection, unauthorized access, and health and safety concerns must be addressed to ensure its effective and safe implementation in the HSC sector.

Communication in Health Care
TASK 3

Introduction
 Communication is backbone of every health and social care
organization.
 Analysis and evaluation of case study
 Concept of ICT, various legislation and their impact on HSC
organization has been analyzed.
 Role played by legislation and its impact on ICT has been
explained.
 Role played by different practitioners, significance of training in
developing communication has been highlighted.
 Role of communication in HSC has been effectively attained.

About Information and Communication Technology (ICT)
 ICT has been showing continuous growth.
 Technology is a way enables social workers to communicate and
interact with service users and visitors.
 Manage treatment, class, size, order etc. of the service users.
 Manage for keeping as record for the long run.
 Objective behind the same is to foster better channels for
communication.

ICT Software Packages
Presentation software
 Different work processes
 Various slides and presentation tools
Word processing
 Preparation of reports
 Plan induction report, training assessment etc.
Data bases
 Maintaining and recording the databases
 Sorting data related to both service users and providers.

Cont..
Spreadsheets:
 Calculative sheet are recorded.
 Information to salary, payment etc can be managed.
Video/web conferencing
 Integrated software for fostering communication
 Manage time and cost, direct connection of people through Video
and web conferencing has been made.
Email
 Quick and easy way of communicating
 Short messages are developed and are sent via e-mail.

Benefits of ICT Software packages
Security
 Providing security
 Easy access to recording of information
 Access data without permission.
Speed of access:
 Information on time without much efforts
 Easily searched or worked out using these ICT packages.
Assisted communication to meet individual needs
 Meet individual needs.
 Provides machines, tools and various IT methods which support
them in communication.

Cont..
Inter-agency data sharing
 CAF as a whole for inter-agency information sharing processes.
Patient portal; ‘e-medicine’ patient self-help
 Advance technologyprovided to service user
 Self-help and user friendly source of communication.
Remote intelligent monitoring devices
 Benefit available for the employees
 Networking technology to connect the company with its manpower
and users.

Legilation related to the use of ICT and its impact
Data Protection Act 1998
 Applicable at every health and social organization in UK.
 Maintains the personal information of employees and patients
 Records related information
 Personal as well as processing data of the service users and
providers.
Access of Health Records Act 1990
 Right to access their record regarding medical emergencies.
 Provided with consent.
 Allowed to access the health records with permission.

Impacts of legislation on the use of ICT
Data protection issues
 ICT useful but ineffective
 For people who make misuse of the password
 Affect the reputation of organization
Unauthorized access
 Permission to access the data
 No authority is taken for accessing data.
 Cause issue and affect negatively.
Reliability and accuracy of data input
 Software developed for effective use of ICT at HSC sector
Health & safety issues
 Due to failure in any of the technology, problem encountered and affect the
organizational working.

Conclusion
 Communication is intergated aspect in HSC
 Effective understanding of the various communication theories.
 Concept of ICT
 Various legislation and their impact on HSC organization
 Role of communication in HSC has been effectively gained

RERERENCES
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 Newell, S. and et.al., 2009. Managing knowledge work and
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