Reflection on Communication Methods and ICT in Healthcare Settings

This report provides a reflection on the methods of communication and the role of Information and Communication Technology (ICT) within a healthcare setting. It highlights the importance of effective communication in healthcare, emphasizing its impact on patient care and organizational efficiency. The report details a specific incident involving a communication breakdown that led to a severe patient outcome, underscoring the potential repercussions of poor communication. It further discusses the implementation of corrective measures, including enhanced data management through cloud storage and the provision of translators to improve patient-provider interactions. The reflection also covers the personal development of the author in adopting better communication strategies and utilizing technology to manage patient information effectively, ultimately leading to improved patient care and a safer healthcare environment. The report concludes by advocating for continuous improvement in communication techniques and the integration of digital technology to minimize risks and enhance healthcare outcomes.

METHODS OF COMMUNICATION
COMMUNICATIONand ICT REFLECTION
Name ID
Author Name

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Communication and ICT Reflection.
Thank you so much for the mazing reflection , just few points to add please the one
highlighted in blue is what I want to add , the yellow and red highlight ones is to delete or
change please . I only need 500 words only 20 % to go over, as long we covered with the
important points. Many thanks
The communication plays a major role in the way in sharing information. The way we
communicate, we reflect the personality we own. The communication helps us to connect
with people we interact or meet in our daily lives (Thompson,2011). The communication
helps us in transferring ideas and information could help us binding connection with the
people. Without communication,the health care organisation might incur huge losses since
there will be lack of unity among the organisation.The health care need to have an effective
communicationto maintain the good health of people. Thenon- verbal communication
instruction are needed to be followed very carefully to avoid any error, any carelessness can
cause complication in the patient’shealth. The health care organisation should have the proper
update of all the medical history of the patientsand follow the requirement of diet and
medication with respect to revised medication. There might be chances that there are barriers
faced in the effective communication which can lead to high repercussions. The
communication barrier created hazardous repercussions in the hospital.
The hospital has more than hundred patients treated on the daily basis. The hospital
has more than 50 wards that treat these patients on a daily basis. The incident took place in
the stroke ward, where the ward patient has a routine diet that was provided by the hospital.
The dietitian staff instructed the patient diet verbally directed the heath care team with

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documenting in the patients record . Unfortunately, wrong diet has been served accidently
which caused choking which resulted in the death of patient. Lack of proper management
structure and poor documentation on patients care plan caused major consequences. This
might me unintentional but it has led the whole organization in shock. The visitors and
patients where hesitant to trust the employees with their health. The unintentional mistake of
serving a wrong diet has defamed the name of the organization among people.
I deeply felt very sad and sorry for the loss. I just reported the incident to the supervisors of
the organization this not only affected the employee but also was a great shock to patient’s
family and friends. The hospital was falling apart because of the incident. The employees
tried to justify their side for the incident and the case was being investigated, the report
showed that the caretaker unintentionally gave the wrong diet to the patient since there was
no documentation record to refer .Being a health care professional, I have taken few steps and
implemented them in the hospital.
In order to gain the faith of patients again with the hospital, we tried to be more
interactive and attentive regarding the medical history of each patient. The cloud storage
might help in creating space for extra data so that referring to the medical history be easier.
The translator and interpreters need to be available all the time for the patients. The good
communication can also be implied regarding children who need help in the organization.
There was a proper management because of the documentation records, there are less case of
causality and the prescriptions that needed to be followed by the caregivers was much easier.
They had a blueprint to follow the instructions that are verbally instructed before. The
translator and interpreters need enhanced a better communication between the patients and
the doctors. The hospitals is showing improvements by installing digital technology and this
has minimized the risk in the organization.

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As a Health care professional, I personally developed better approach of giving
priority to the effective communication. I also learnt how to manage the data through
technical exposure about the database of the hospital. The information systems that are used
in order to record the diet charts and medication of the patients need to update according to
the prescription. I learned that a basic communication is a vital part of any health care cases;
a little carelessness can hamper life of the person. Adopting communication techniques like
advocacy, signlanguage,and translator helped me to learn a lot about my own career and also
helped me to grow my personal knowledge. It helped me to care about the sentiments of the
patients encouraging them with words can help inbuilding a better environment within the
hospital and treat everyone with respect( Robb,2004).

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Reference
Robb, M. (2004) Communication. Relationships and Care: A Reader. London: Routledge
Rungapadiachy, D. M. (2008) Self Awareness in Health Care: Engaging in Helping
Relationships. Basingstoke: Palgrave Macmillan
Stanton, N. ,2009. Mastering Communication. Basingstoke: Palgrave Macmillan
Thompson, N. ,2011. Effective Communications: A guide for the People Professions.
Basingstoke: Palgrave

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