Nursing Communication Skills: A Report on Weekly Seminars (QCD 310)

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QCD 310 LEARNING EVALUATIONS FOR DISCUSSION SEMINARS
WEEK-4: BUILDING RAPPORT
Rapport building means to develop a bond between the patient and the healthcare
staff through which the patient finds it comfortable to say everything.
It is necessary to develop a rapport between the patient and the nurse because then
it is easy to understand the patient’s psychology and other problems too. There are
certain things which need to be taken care of in order to maintain the dignity of a
professional and also to gain the confidence of the patient. The first impression over
the patient, duration of the patient interview, responding to the patient’s queries,
collaboration with the patient and when and how to close the interview are important
factors to be considered during building a rapport
This discussion was helpful as we learned how to interact with the patient and how to
react to the queries of the patient also how to resolve them, particularly so that the
patient's trust is maintained.
The methods of developing a rapport were well explained and were practical enough
to understand.
REFERENCES
Leach, M. J. (2005). Rapport: A key to treatment success. Complementary therapies
in clinical practice, 11(4), 262-265.
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WEEK-5: NON-VERBAL COMMUNICATION
Non-verbal communication is an essential way of developing good relations with the
patient as it helps in building the confidence of the patient in the caregiver. Certain
non- verbal communications such as facial expressions, body language, etc. are
used. An acronym SOLER is used in this case which stands for (S- "sit squarely",
O-"open posture", L-"lean towards the other", E-"eye contact", R-"relax" to use the
non-verbal communication in hospital setups (Stickley, 2011, p.395)). This
communication skill is helpful for nurses because it engages the patient’s attention
towards the fact that he/she is being taken care of by the staff.
For me, this discussion proved to be beneficial because it helped me know the
importance of body language while dealing with the patient. The peer was very good
and deliberate in explaining the topic.
REFERENCES
Stickley, T. (2011). From SOLER to SURETY for effective non-verbal
communication. Nurse education in practice, 11(6), 395-398.
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WEEK-6: DISPLAYING EMPATHY
Empathy means to understand one’s feeling without judging him/her. This skill is of
utmost importance for the nurses because they are supposed to listen to all the
problems of the patients without being judgemental (Ançel,2006). This seminar was
useful in making me understand the difference between sympathy and empathy as
this is the topic which was always misunderstood by me. Sympathy means to feel
something for someone whereas empathy means to feel along with the other person.
The group selected unique examples to make the audience clear about the concepts
of empathy and sympathy. Although certain authentic things were lacking in the
discussion which made the ideas less credible to the audience
REFERENCES
Deshpande, S. P., & Joseph, J. (2009). Impact of emotional intelligence, ethical
climate, and behavior of peers on the ethical behavior of nurses. Journal of Business
Ethics, 85(3), 403.
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WEEK-7: ACTIVE LISTENING
By active listening is meant that one should listen to the patient's questions without
any interference, judgments, disturbances, etc. for me this topic proved to be useful
because I understood how to phrase sentences when in front of the patient. As this is
the most difficult task for me to frame the sentences so that it does not hurt the
patient’s sentiments. Some examples were given which taught the way of talking
such as starting the sentence with “it looks like you are worried about…”
By this discussion, I understood the difference between hearing and listening. The
presentation was impressive because it had all the things in it and the time was
managed accurately.
REFERENCES
Hopkinson, S. G., Oblea, P., Napier, C., Lasiowski, J., & Trego, L. L. (2018).
Identifying the constructs of empowering nurse leader communication through an
instrument development process. Journal of nursing management.
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WEEK-8: ASSERTIVENESS
Assertiveness is explained as behavior which respects self and others both equally.
People who are assertive in nature listen to other's opinions respectfully and also
express their opinions confidently without any aggression. This skill is important for
nurses because it is stated that to ensure patient safety there should not be errors in
communications and listening skills of the nurses (Omura et al 2017).
This discussion helped me understand that certain words should be used very
carefully as they may change the scenario.
The peer was confident enough in explaining the topic and was having different
types of examples to explain it to the audience.
REFERENCES
Butt, I. H., Tatlah, I. A., Rehman, A., & Ghaffar, A. (2018). Determination of
Assertiveness Status of Students of a Public Sector University. Pakistan Journal of
Social Sciences (PJSS), 38(2), 567-574.
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WEEK-9: CONFLICT RESOLUTION
Conflict resolution refers to the method of solving a particular problem or to address
the problem and find out its solution. While working in any setup the conflicts are the
most unavoidable issue which leads to certain problems. This is an important quality
to develop because this cools down the situation and maintains the quality of the
setup and also provides job satisfaction to others.
To resolve the conflicts by using empathy the other is learned by me in this seminar.
The research work of the group was up to the mark and they presented it very well.
Although there were some errors in the pronunciations, they could have practiced
many times to improve over it.
REFERENCES
Tabak, N., &Koprak, O. (2007). Relationship between how nurses resolve their
conflicts with doctors, their stress and job satisfaction. Journal of Nursing
Management, 15(3),
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