Analyzing Communication Skills for Health Workers: A Detailed Report

This report delves into the crucial aspects of communication skills within the healthcare sector. It begins with an introduction emphasizing the importance of information transformation and confidentiality, especially in a health context where patient data protection is paramount. The report explores a case study involving a male nurse and his patients, analyzing the role of confidentiality, the importance of both verbal and nonverbal communication, and the differences between active and passive listening. It identifies barriers to effective communication, such as patient illness, language differences, and noise levels. Furthermore, the report includes a role-playing section, discussing methods to encourage patient communication, such as open and closed questioning techniques, and analyzing the nature and evaluation of these communication events. The conclusion summarizes the key findings, reinforcing the significance of effective communication for maintaining patient records and enhancing the overall quality of care. The report uses various references, including books, journals, and online resources, to support its findings.

Communication Skills for
Health Workers

Table of Contents
INTRODUCTION...........................................................................................................................3
1 EXPLORE THE CASE STUDY..................................................................................................3
a.).................................................................................................................................................3
b.)................................................................................................................................................4
c.).................................................................................................................................................5
2. ROLE PLAY................................................................................................................................6
a.).................................................................................................................................................6
b.)................................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Transformation of information for a particular topic can be sated as a term of
communication. It is a need of each type of business entity, they are having different type of
informations which have to convey for a particular department(Patel and et. al., 2011). This
report is having focus on the health sector, they have to maintain confidentiality of reports and
information of their patients. So this is a requirement of this sector, communication have to be
done in the two parties which are essential in the communication process. Michael is a old a male
nurse and they are having three patients in their wards so they have to maintain personal data for
each patient.
1 EXPLORE THE CASE STUDY
a.)
Role of confidentiality in health care sector
Confidentiality is a need to manage a personal data in the hospitals and it is is also related
to the patient. It is having a impact on the patient and as well as on the hospitals management.
Here is some points are available to describe about the role of confidentiality related to the case
study;
 As it is given that Michael is having three patients in their ward so their have to make
separation in their reports to manage a differentiate in their documents(Morse and et. al.,
2012).
 It helps to remove a discrimination for their patients, in the given case study Michael is
having three patients which are having the same diseases. Health care organisation can make better services for each type of patient, they can make
different type of treatment for distinct type of patients.
Importance of confidentiality in the health sector organisation

It is having so much importance in the health sector, cause it is a demand of their patients
to manage their reports and information regarding to their diseases to be confidential(Haines and
et. al., 2007). Herr is some points to describe about importance of confidentiality in health sector;
 Each patient is having their own dignity and they want to reveal about their disease in the
public domain.
 Confidentiality helps to maintain proper working environment and peaceful environment
in the hospital which is essential for patients. As the care person is having their own duty
to manages all three members by their efforts because the hospital wants to manage a
silent environment to take rest their patients.
Michael is disciplined to manage record of their patients and maintain proper silence and
peaceful environment for them(Repper and Breeze, 2007).
b.)
Communication is a need so it can be done in verbal and non verbal as per the need of the
situation. Verbal communication is performed by words, it can be done in the written and vocal
format but non verbal communication is done by the hand and face expressions and body
movements. In the hospitality sector, they have to use formal way of communication which is
verbal communication. It has a potential to covey particular information by sender to receiver.
Verbal transformation of information is helpful for health sector organisation, because they have
several types of data which have to be transferred in the doctor and staff. So they have to use
written verbal communication it make a clear transformation of informations and data.
But on another side non verbal communication is having their own importance in
communication(Barth and Lannen, 2011). It can be used by the nurse and patients, most of the
time patients use non verbal facial and body expressions to communicate about their health
problems and needs. It is having their significance in the communication, it is makes a quick and
effective impact on the receiver. In the present given scenario, Michael is having three patients
and whenever they have to communicate with their doctors they have to use verbal
communication and rest of the time to make a informal communication with patients, they have
to use non verbal communication. Patients also can deal with the nurse to convey their health
related problems.
c.)
Difference between active and passive listening

Active listening; In a communication process listener have to be focused on the spokesperson
and they have to absorb their communication and make a revert back on their sentences.
Passive listening; When speaker is a not having quick revert and indication of their listeners and
listener is not having focus on the communication called as a passive communication.
Difference in between;
Communication; Active listening is having two way communication but on the other side
passive listening is provide one way communication in between the sender and receiver.
Reactions; Active listening is having quick reactions of their listeners and on the other side
passive listening receiver does not react on the speaker's words(Forrester and et. al., 2008).
Efforts; Speaker have to makes so much efforts to make proper communication, but on the other
hand passive communication is having lesser efforts from listener and as well as speakers.
Barriers in effective listening in the communication process
Here is some points which are barriers in the communication process in the health care sector; Disease; Patients are having huge impact of disease so sometimes they are unable to
listen and understand the crux of communication. So these type of critical conditions
making a crucial situation for patients. They are unable to understands what are their
doctors and nurses saying to them. Language; In this, patients and health care staff is having huge difference in their
languages. So it is creating a gap in between the doctors and patients which is making a
terrible situation to serve a medical relief to patients.
 Noise; Most of the times staff members and nurses are involving to make and manage a
peaceful environment in the hospital but sometimes in some emergency conditions they
are unable to maintain noiseless environment(Axinn and Stern, 2011). In these
conditions, patients does not communicate properly with their doctors and they could not
reach out their emotions to their nurses.
2. ROLE PLAY
a.)
Some methods are useful to encourage people to talk and mostly patients who are having
a hesitation to talk with doctors. So it is essential to start conversation from the doctor. They

have to ask open question to patient to know about health and to gather some another relative
informations of health by the client. Some of the methods are here;
Open talk; This is the most known and used method for doctors to start their conversation with
their clients. Doctor start first to talk with their patients to know about health related issues and
their life styles(Yegidis, Weinbach and Myers, 2011). They put some direct questions like; What
you have eat today? It is encouraging their client to make a quick revert on their questions. The
patient have to make quick answers to their questions.
Close talk; In this type of communication method, doctor are having a particular aim to know
from their clients. In this they are having particular question which is having focus on a
particular topic. This is a confidential type of communication which is done in client and doctor.
Doctor starts from their firs question and wants a immediate answer from their patients. This is a
type of questionnaire which continues on a particular format(Raval and Tribe, 2014). It is having
a countless questions whenever doctors does not get satisfied with the answers of their patients.
Some patients are disclosing some facts from their doctors so this method helps them to
encourage to talk with their doctors.
b.)
Analysis of communication events
Most of the time in close communication it has done in single time because doctors end
this type of communication when they have get their desired answer from their targeted patients.
But if there are some problems in the communication and health related problem it can be done
twice. In open communication, it can be done several times in regular meetings. Because it is not
having a particular aim from patients, it can be done on regular meetings whenever patient6s and
doctors are meeting and making communication.
Manner of message imparted
In open communication messages are imparted in vocal verbal communication, it is not
having need to be note down these messages(Noe and et. al., 2006). These are just to know about
health and another information form patients. Close communication is done in the written format
and each messages are note down in written format.
Evaluate communication process

Open communication is helpful to know about normal information and close
communication is having done in a full format and strategies so it is having huge impact of the
both parties which are included in it.
CONCLUSION
The above concluded assignment is having focus on the communication process in health
care organisation. As it is having a case study the male nurse is managing separate data policy
for each patient to maintain proper record and it is decreasing the risk factor to mix their report.
They have to make proper communication with their patient to know their actual health and
conditions.

REFERENCES
Books and Journals
Axinn, J. and Stern, M.J., 2011. Social welfare: A history of the American response to need.
Pearson Higher Ed.
Barth, J. and Lannen, P., 2011. Efficacy of communication skills training courses in oncology: a
systematic review and meta-analysis. Annals of oncology. 22(5). pp.1030-1040.
Forrester, D., and et. al., 2008. Communication skills in child protection: How do social workers
talk to parents?. Child & Family Social Work. 13(1). pp.41-51.
Haines, A., and et. al., 2007. Achieving child survival goals: potential contribution of
community health workers. The Lancet. 369(9579). pp.2121-2131.
Morse, G., and et. al., 2012. Burnout in mental health services: A review of the problem and its
remediation. Administration and Policy in Mental Health and Mental Health Services
Research. 39(5). pp.341-352.
Noe, R.A., and et. al., 2006. Human resource management: Gaining a competitive advantage.
Patel, V., and et. al., 2011. Improving access to psychological treatments: lessons from
developing countries. Behaviour research and therapy. 49(9). pp.523-528.
Raval, H. and Tribe, R., 2014. Working with interpreters in mental health. Routledge.
Repper, J. and Breeze, J., 2007. User and carer involvement in the training and education of
health professionals: a review of the literature. International journal of nursing studies.
44(3). pp.511-519.
Yegidis, B.L., Weinbach, R.W. and Myers, L.L., 2011. Research methods for social workers.
Pearson Higher Ed.
Online
The Difference Between Verbal & Nonverbal Communication. 2015. [Online] Available
Through <http://www.livestrong.com/article/150573-what-is-verbal-communication/>
[Accessed on 3 February 2017]