Case Management in Community Services: Australian Healthcare Report

This report analyzes case management within the Australian healthcare and community services context. It begins by defining case management models and approaches, followed by an exploration of evidence-based practices. The report then addresses mandatory reporting requirements and risk management related to duty of care, particularly concerning vulnerable populations like children, people with disabilities, and those experiencing domestic violence or homelessness. It examines cultural considerations and protocols for diverse client groups, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, and LGBTQI+ individuals. The report further delves into family structures, communication patterns, and decision-making processes. It outlines specialist services, support networks, and local resources available in Melbourne, Australia, and explains various funding models. Finally, the report covers service referral processes, formal information-sharing protocols, and relevant documentation requirements for case managers.

Communication
Name:
Institution:
Date:

1. Match the description with the correct model case management by writing the
corresponding letters with spaces provided
a) A brief approach to case management where workers attempt to help clients identify
their broker support services and the client’s needs.
 Brokerage case management
b) Utilizes the commonly accepted functions of case management which is characterized
by closer involvement between the client and the organizations management
 Intensive case management
c) Assumption of a comprehensive role for a team of case managers by providing
services such as family consultations, crisis intervention and skills building(Bouzidi,
et al 2018)
 Assertive community treatment case management
d) Provides outreach and a direct service in counselling services with a smaller case load
without a team approach
 Generalist case management
e) Combines rehabilitation or clinical activities combined with case management
 Clinical case management
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f) Focuses on self-direction, clients strength, and use of information on informal help
networks.
 Strengths-based case management(Bouzidi, et al 2018)
2. Briefly explain the Case Management Approach diagram shown below.
The case management approach above shows different approaches that are used in integration
of the case management approach. There are five approaches which are
1. Client based- this is centred on a client in case management approach.
2. Strength base- this is a case management approach centred on strength.
3. Inclusive approach- this is all the management involving all stakeholders inclusively
4. Holistic- it is similar to inclusive, where all the approaches are holistically or wholly
considered (Bouzidi, et al 2018).
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Case
Management
Approach
Client
centred
Evidence
based
HolisticInclusive
Strengths
based

5. Evidence based- this is shown as evidence collected in case management.
In case management approach, all these approaches are used in client management relations.
3. Illustrate the requirements of evidence based practice using a Venn diagram
In evidence based practice; the Venn diagram shows a three component system which
include; patient values and clinical expertise(Jayatilleke, Lai, & Reed, 2018)
4. Choose three true statements about the purpose and scope of case management
standards practice in Australia
a) The standard of practice is designed to enhance the practice of case management
b) Standards of practice provide a basis for quality guarantee, expectations and
accountability for clients, employers and other professionals.
c) Standards of practice reinforce current practices and are designed to provided
objectives and guidelines to assist the case manager in competently practicing case
management.
5). Mandatory reporting requirements and format related to community services:
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Who is mandated to report?
State/Territory: Melbourne
Legislation: community service legislation
Reporting template used in your state/territory
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Link: https://www.google.com/search?
q=reporting+template+of+community+service+work&tbm=isch&source=iu&ictx=1&fi
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r=z-EP-SFdhAJkRM%253A%252CNKrSmMGG9zzRiM%252C_&vet=1&usg=AI4_-
kSCLcPoZJ2ZDcpn-
U46Okuh3h6GJA&sa=X&ved=2ahUKEwir96WO7NbiAhUFJhoKHbSvBj4Q9QEwAX
oECAUQBg#imgrc=z-EP-SFdhAJkRM:
6). Identify 2 risks of harm relating to duty of care in these groups and the
responsibilities as case managers
a. Children and young people
Risks of harm Responsibilities
1. Emotional risks My responsibility as a case manager is to
ensure that children and young people are
protected from any risks or harm associated
with emotional and psychological well-being.
This may be caused by stress, social grouping
or sexual risks (Gallego, 2016,).
2. Psychological risks
b. People with a disability
Risks of harm Responsibilities
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1. Risk of physical harm My responsibility as a case manager is to
ensure that children and young people are
protected from any risks or harm associated
with emotional and psychological well-being.
This may be caused by stress, social grouping
or sexual risks.
2. Emotional and psychological risks
c. People experiencing domestic violence
Risks of harm Responsibilities
1. Emotional risks People experiencing domestic violence
experience great emotional and physical
torture. My responsibility is to ensure that
they do not suffer harm or risks associated
with domestic violence by offering
counselling and other types of help.
2. Physical torture risks
d. A situation of elder abuse
Risks of harm Responsibilities
1. Risk of being depressed My responsibility as a case manager is to
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ensure that children and young people are
protected from any risks or harm associated
with emotional and psychological well-being.
This may be caused by stress, social grouping
or sexual risks.
2. Emotional risk
e. Someone contemplating suicide
Risks of harm Responsibilities
1. Death Suicidal people have risks of killing
themselves and being hopeless in life. My
responsibility as a case manager is to help
them see how life is precious and how they
will never be replaced by someone else on
earth. I can also offer guidance and
counselling to them and rehabilitation
facilities.
2. Abandonment and hopelessness
8. Complete the table below by providing the:
 brief history (if applicable)
 protocols & systems
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 considerations
 special needs
of the following diverse client/population:
a. Aboriginal and/or Torres Strait Islander people
b. children and young people
c. culturally and linguistically diverse (CALD)
d. lesbian, gay, bi-sexual, transgender, intersex (LGBTI)
e. older people
f. people experiencing or at risk of homelessness
g. people with a disability
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Aboriginal and/or Torres Strait Islander people
History
Protocols & systems
Guidance: Provide at least three
(3) cultural protocols & systems
that may apply when working
with ATSI people.
Considerations
Guidance: Provide at least three
(3) things workers need to
consider when working with this
group.
Special needs
Guidance: List any needs that
may relate specifically to the
ATSI people, i.e., support, type of
services, etc.
Sociology 1. respect of their culture
2. cultural integrity and
communication
3. confidentiality
1. cultural background
2. uniqueness
3. knowledge and
language
1. resources
food
education
Children and young people
History Protocols & systems
Guidance: Provide at least three
(3) agreed protocols for
Considerations
Guidance: Provide at least three
(3) things that workers need to
Special needs
Guidance: Provide at least three
(3).
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collaborative practice in child
protection.
consider when working with
children and young people.
List any needs that may related
specifically to children and young
people, i.e., support, type of
services, etc.
**No need to fill out this column
1. knowledge of the
children
2. educational
background relating to
child protection
3. good relationship with
children
1. modern culture
2. relationship and
socialization
3. Current trends with
young
1. Love
2. Care
3. Listening
Culturally and linguistically diverse (CALD)
History Protocols & systems
Guidance: Provide at least three
Considerations
Guidance: Provide at least three
Special needs
Guidance: Provide at least three
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