University Healthcare Case Study: Role of Concepts

This case study examines the role of healthcare concepts within a workplace setting, specifically focusing on the challenges faced by an employee, Becky, in her new role at a healthcare facility. The analysis highlights Becky's struggles with low self-esteem, lack of training, and inadequate support from colleagues and mentors, leading to mental health issues and substance abuse. The assignment explores workplace health and safety, identifying unmet needs such as proper training and a supportive environment. Furthermore, it discusses the importance of time management skills and the role of mentors in guiding employees. The case study provides insights into the negative impact of a stressful work environment on employee wellbeing and suggests strategies for improvement, including training, delegation, and enhanced communication to foster a more positive and productive workplace culture. The references provided offer additional context and support the analysis.

Running head: ROLE OF CONCEPTS IN HEALTH CARE
ROLE OF CONCEPTS IN HEALTH CARE
Name of the Student
Name of the university
Author’s note

1ROLE OF CONCEPTS IN HEALTH CARE
Answer 1
The case study reveals the fact that she Becky had been suffering from low esteem. It
seems that Becky had developed a sense of negativity for her own self due to her inability to do
the task. Becky was not a very confident child from the very beginning and lacked the ability to
decisions. It is evident from the case study that Becky had been appointed at the front desk on
the very first day of her job without any prior training. A front desk job in a health care setting is
quite hectic and needs training to be handled mindfully as one need to interact with different
clients, take hundreds of phone calls and keep records of everything (Orth & Robins, 2013). The
case study gives the information that the other staffs greeted her at the first place but never stood
beside her when she actually needed help. It was her first day and her peers would have helped
her cope up with the excess workload. Furthermore it can also be seen that they also did not call
Becky to have a chat during the break time. Elaine, who has been the mentor of Becky, accused
her for her failure to complete the tasks. It is the duty of a mentor to support his/her student at
any cost and teach her how to fight and stay calm during excess workload. Elaine could have
given time to Becky to get acclimatized with the surroundings instead of just accusing or abusing
her. Anxiety, fear, lack of confidence, unrelenting worries, and incapacitating phobia actually
further deteriorated her cognitive conditions day by day and she became the victim to alcohol
(Steiger et al., 2014).
Answer 2
Workplace health and safety is an important part of providing safety, mental or physical
to the employees in the workplace. Using these aspects, employee and employer are able to
understand the potential hazards that can harm the working environment and culture as well as
affect the wellbeing of staff (Zanko & Dawson, 2012). In this case scenario, there were two

2ROLE OF CONCEPTS IN HEALTH CARE
needs of Becky that were identified as not met, proper training and support and warmth from her
colleagues. The job Becky was offered demanded confident and skilled person, who will be able
to handle clients and attend queries over phone call. However, Becky was shy and lacked self-
confidence and in such situation, she needed support from her colleague to understand the
process of front desk management. On the other hand, proper training of the process would also
her to overcome her nervousness and fear (Goetzel et al., 2014). Although, without these unmet
needs, she was unable to fulfill the requirement of her role and due to extensive pressure her
confidence trashed and she broke into tears. Those unmet needs make her silent and quite in the
office and accept extra tasks despite of any appreciation. Finally she started using 3 to 4 glass of
wine to forget all the negativity she used to face in office that affected her mental and physical
wellness. Therefore overall, those unmet needs of Becky led her suffer from mental illness
throughout the day. Further, the coping technique she used to overcome the illness was usage of
alcohol. This habit made her addict, as every day while returning from office, she started
drinking wine to forget the work related criticisms she used to face.
Answer 3
As Becky was fresher to any kind of work, she got the skills to perform the job, but
lacked the skills to manage the job properly, which is time management. Hence, training was a
crucial aspect that was crucial in Becky’s case. As training would help her to understand the flow
of task, maintaining which, she could be able to finish her entire work within the shift hours
(Griffin, 2013). However, due to such skills, according to the case scenario, she used to come
early to office and work extra hours. Hence, as a mentor of Becky, Elaine should take a session
with Becky and discuss her problems regarding work and time management. Further, she should
teach Becky the importance of prioritizing work, organizing important files and set goals for

3ROLE OF CONCEPTS IN HEALTH CARE
each day, which are important aspects for time management for any employee. On the other
hand, Elaine should also ask other employees to help Becky with her work, as proper
communication with employees would ease Becky and enhance her confidence, which would
eventually help her to attain her targets (Ten Brummelhuis & Bakker, 2012). Furthermore, for
the initial stages, Elaine should delegate tasks to Becky that demands less communication and
excess individual work. Successful completion of individual works would help her to gain
confidence and she would able to perform other tasks gradually. Therefore Elaine, Becky and
entire staff should focus on these changes for the issue of time management.

4ROLE OF CONCEPTS IN HEALTH CARE
References
Goetzel, R. Z., Henke, R. M., Tabrizi, M., Pelletier, K. R., Loeppke, R., Ballard, D. W., ... &
Serxner, S. (2014). Do workplace health promotion (wellness) programs work?. Journal
of Occupational and Environmental Medicine, 56(9), 927-934.
Griffin, R. W. (2013). Fundamentals of management, 7th Edn, pp. 123-145, Cengage Learning.
Orth, U., & Robins, R. W. (2013). Understanding the link between low self-esteem and
depression. Current Directions in Psychological Science, 22(6), 455-460.
Steiger, A. E., Allemand, M., Robins, R. W., & Fend, H. A. (2014). Low and decreasing self-
esteem during adolescence predict adult depression two decades later. Journal of
personality and social psychology, 106(2), 325.
Ten Brummelhuis, L. L., & Bakker, A. B. (2012). A resource perspective on the work–home
interface: The work–home resources model. American Psychologist, 67(7), 545.
Zanko, M., & Dawson, P. (2012). Occupational health and safety management in organizations:
A review. International Journal of Management Reviews, 14(3), 328-344.