Conflict Management: Analysis of McKibben 2017 Article in Healthcare

This report analyzes the importance of conflict management in healthcare, drawing from McKibben's 2017 article. The report emphasizes the significance of effective communication, leadership, and resolution techniques in managing conflicts within healthcare settings. It highlights the impact of conflict management on staff morale, patient care, and organizational goals. The report addresses the causes of conflict, the importance of addressing them, and the benefits of positive conflict resolution. It also explores the role of leaders in identifying and managing conflicts, including the use of transformational leadership. The report concludes that implementing effective conflict management strategies is crucial for promoting growth, productivity, and innovation within healthcare environments. This report is available on Desklib, a platform offering a range of study resources, including past papers and solved assignments.

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Symposium
Conflict Management: Importance and Implications by McKibben 2017 Article
Conflict management is vital in leadership and management. Conflict management refers to the process
of limiting the negative aspect while increasing the positive aspects of disputes in an organization. The
following synopsis will give a brief summary of conflict management and its effects on leadership and
management.
Conflict management should include effective communication. The nurse professional responsibility is to
communicate well in solving differences with colleagues if need be and work smoothly as a team.
Secondly it’s the nurse obligation to adapt to changes in the health facility, portray effective resolution
techniques, and have good leadership qualities.
The author has addressed the questions which such as how the conflict arises which can be
intrapersonal within a person, interpersonal who is within individuals or both. Secondly the importance
of addressing this causes of conflicts is taken into consideration, this includes getting into the root cause
of the conflicts. Third effective management of the conflicts is a key in achieving organization goals and
Lastly Importance of positive approaches to conflict resolution is addressed to foster a positive working
environment.
From the article, its vivid that a positive conflict management with good leadership can be very
beneficial to a health care as it fosters mutual respects between the colleagues, improves working
relationship, improve staff retention and sickness and lastly it helps new members to establish their
working teams thus good delivery of patient care.
It can be drawn from the article that, employers are responsible for employees’ health and it is essential
that they should adhere to their professional responsibility and implement effective resolution
techniques to boost morale, reduce stress and illness of team members to increase patient care and
safety.
I chose this article because conflict can be used positively in healthcare. This can help stimulate and
encourage change especially where the team is not productive, when the team is stagnant and to boost
critical thinking in the team. Thus positive conflict management will encourage dialogue and
negotiations, promotes mutual respects to one another, and lastly improves understanding roles
between one another therefore delivering high quality care to the patients.
The article will be relevant to the facility and will help in managing conflict. Transparent communication,
listening, and understanding were identified cause of disagreement and the best way to prevent it. Also
a problem will be prevented by recognizing its early signs and acting on them. Furthermore, it will help
in adopting the best style in conflict resolution to enhance effective management thus encouraging
collaborative practice.
The leadership concepts are vital, the manager should be able to acknowledge and manage conflict
positively. This includes identifying the source of conflict, how and why it has risen. Transformational
leader should also portray honesty, good communication, resilient and assertiveness.
In conclusion, Conflict management should be implemented in any health care as it will help minimize
negative aspect of conflict which should be managed positively and encourage positive aspect which can

be used as a transformation for change to increase growth, productivity and innovation thus upholding
conflict management is important.
References
McKibben, L. (2017). Conflict management: importance and implications. British Journal of
Nursing, 26(2), 100-103.