Understanding Rosie and Family: An Empathy Map Case Study Analysis

This assignment presents an empathy map analysis of Rosie, a single mother, and her son Sam, who is diagnosed with neuroblastoma. The empathy map explores Rosie's and Sam's perspectives across four quadrants: seeing, doing, thinking, and feeling. The analysis delves into the emotional and practical challenges they face, including the absence of empathy in treatment, the need for emotional and mental support, and the impact of the illness on their lives. The assignment highlights the importance of compassionate care, understanding the patient's needs, and providing education about cancer treatment options. The author reflects on Rosie's situation, empathizing with her struggles and emphasizing the need for support for both Rosie and Sam. The assignment includes a bibliography with relevant sources on neuroblastoma, cancer care, and empathy in healthcare.

Running head: EMPATHY MAP OF ROSIE AND HER FAMILY 1
Empathy Map of Rosie and Her Family
Name of the Student
Name of the University
Author Note

Running head: EMPATHY MAP OF ROSIE AND HER FAMILY 2
CASE STUDY
OF ROSIE AND
HER FAMILY
Give Sam enough
mental and moral
support, that will
boost his
confidence(Secola et
al, 2017)
Make sure whether
Sam is getting
proper nutrition and
healthcare service
I will take care of Sam as a
family member would do, I
will make him feel
comfortable, so that he can
trust me
I will hold his hand when he
goes for the diagnosis and
reassure him by saying “we
are in this together, and we
will make it together”
I will always be there with
him, listen to his needs and
never make him feel alone or
neglected
I will empower him and
ensure that his emotions,
needs and preferences are
being valued
I will try to create
a friendly bond
with Sam, play
with him, read
him stories when
he cannot sleep at
night
I will make sure that he
is treated as just another
human being
Ask him, what matters
to him as individuals,
this will make him calm
and he will be able to
raise his concerns
I will talk with him
about the treatment
procedures, the
treatment plans that are
decided for him, that
would take the fear,
anxiety away from him
I think Sam needs
a support, a
helping hand
I should sit beside
him and comfort
him, so that he
does not feel alone
I think Sam needs
emotional support
I also think that
both Sam and
Rosie needs
proper education
on cancer and
they should
believe that it can
be cured
I should think about
some alternatives to
chemotherapy such as
clinical trial or hospital
care. (Al Lamki, 2017)
I think that will help Sam
to experience a pain free
treatment
Though I am not a
mother myself, still I
can feel the pain and
misery of Rosie
If I would have been in
her place, maybe I also
would have acted the
same
I am very disheartened to see
Sam, batteling with cancer at
such an young age and lying
in bed hopelessly
I feel very sad about Rosie,
it is getting very hard for
her to cope up with this
stressful situation all by her
alone
I can see Sam is not
getting proper
treatment and care
I see absence of
empathy in the
treatment
procedure of
Sam
SEEING
DOING
THINKING
FEELING
Rosie seems
traumatized and
shattered
I think there is a fear
in his mind about the
chemotherapy
process, I should help
him overcome the
fear
I think he needs to be
listened and given
Sam is seriously
ill
I feel compassionate
care and empathy is the
key for treating
Sam(Hunt, Denieffe &
Gooney, 2019)
I think Rosie also needs a
supporting hand who will
assure her and comfort her in
such a challenging situation
Being a single mother, she
had no one to share her pain
and concerns with, which
resulted in depression and
anxiety in her
I will conduct
a counselling
session with
Rosie
Listen to what
she has to say,
respect her
feelings
Clarify the
misconception
s that may
have lead to
her fear or
isolation

Running head: EMPATHY MAP OF ROSIE AND HER FAMILY 3
BIBLIOGRAPHY:
Ahmed, A. A., Zhang, L., Reddivalla, N., & Hetherington, M. (2017). Neuroblastoma in
children: update on clinicopathologic and genetic prognostic factors. Pediatric
hematology and oncology, 34(3), 165-185.
Al Lamki, Z. (2017). Improving cancer care for children in the developing world: Challenges
and strategies. Current pediatric reviews, 13(1), 13-23.
Hunt, P., Denieffe, S., & Gooney, M. (2019). Running on empathy: Relationship of empathy to
compassion satisfaction and compassion fatigue in cancer healthcare
professionals. European Journal of Cancer Care, 28(5), e13124.
Secola, R., Marachelian, A., Cohn, S. L., Toy, B., Neville, K., Granger, M., ... & Martin, G.
(2017). The Role of Nursing Professionals in the Management of Patients With High-
Risk Neuroblastoma Receiving Dinutuximab Therapy. Journal of Pediatric Oncology
Nursing, 34(3), 160-172.