Analyzing Employee Performance Issues in Healthcare Management

This case study solution addresses declining employee performance within a healthcare management setting. It identifies potential courses of action, including counseling sessions, manager intervention, motivation, and informal warnings. The recommended approach involves professional counseling for William, beginning with open communication to gain his trust and consent. Psychological therapies, coupled with a supportive attitude and ongoing motivation, are deemed crucial for his holistic recovery. The solution emphasizes the importance of follow-up actions through friendly communication to monitor the effectiveness of the counseling sessions and ensure sustained improvement in William's mental state and work performance. This document is available on Desklib, a platform offering various study tools and resources for students.

Healthcare management

Table of Contents
The alternative course of action.................................................................................................2
Assessment of the alternative course of action..........................................................................2
Explanation of the Selected course pursued...............................................................................3
Implementation and follow up of the course of action..............................................................3
Reference list..............................................................................................................................4
1 | P a g e

The alternative course of action
According to the case study it is seen that there are four courses of action that might be taken
by management to handle the condition in an efficient manner. The courses of action are
mentioned below:
 In my opinion, Initiative must be taken from the management so that William
takes Counselling sessions (Mat Min, 2016) to come out of this problem.
 I think a manager may act as a friend of William and try to know about his
personal life and solve his problems
 Motivation may be provided by the manager and the co-employees may be
instructed to show a supportive attitude to William in performing his task in an
appropriate manner.
 In an informal way, William may be comprehended about the work situation
and warned about the consequences.
Assessment of the alternative course of action
 I think The first course of action is appropriate as it includes the counselling session
from a professional psychologist. According to the case study, it is known that the
performance of William has deteriorated in the last 2 years. On the other hand, he had
the dream to lead the team which implies that there is something wrong with the
Mental state of William. Efficient counseling may help in recognizing the original
problem and solving it through psychological therapy (Supplemental Material for
Assessing Cognitive Therapy Skills Comprehension, Acquisition, and Use by Means
of an Independent Observer Version of the Skills of Cognitive Therapy (SoCT-IO),
2015).
 In my opinion, the manager may act as a friend of William through open
communication methods. If William opens up about his personal life then it will help
in recognizing the real problem and solving it in an effective manner.
2 | P a g e

 The employees and the manager should be supportive to William and motivate
William so that he may get back his zeal to perform in a prominent manner
 Through informal discussion, if the work place scenario is discussed with William it
may help William to comprehend the situation in a better manner. An informal
warning may trigger his conscience.
Explanation of the Selected course pursued
I think the best course of action may be to perform professional counselling on William. At
first, open ended communication should be performed with William. It will help him to open
up about his problems. Then as a friend, his consent should be taken before going to a
psychologist for Psychological sessions. After taking the consent he should be taken to the
psychologist and psychological therapies should be done in several sessions. I think during
the course he should be shown supportive attitude and motivation should be provided to
William. This may help to bring back William's focus back.
Implementation and follow up of the course of action
Implementation of the course of action should be done by taking proper consent from
William. Moreover, it is essential to perform follow-up of the counselling sessions
performed on William. I think through friendly open ended communication (Costantini,
2018), the follow up action can be performed in an effective manner. The Follow up of the
counseling session is important as Psychosocial therapy takes time to heal the mental
condition of the patient. If the Therapy is performed in a regular manner and motivation are
provided to William I think it may help in holistic recover of William.
3 | P a g e

Reference list
Costantini, F. (2018). Open-Ended Generality. The Philosophical Forum, 49(2), 161-191.
doi: 10.1111/phil.12182
Mat Min, R. (2016). Clients’ Experiences in Counselling Sessions with Counsellor
Trainees. Asian Social Science, 12(7), 212. doi: 10.5539/ass.v12n7p212
Supplemental Material for Assessing Cognitive Therapy Skills Comprehension, Acquisition,
and Use by Means of an Independent Observer Version of the Skills of Cognitive
Therapy (SoCT-IO). (2015). Psychological Assessment. doi: 10.1037/pas0000080.supp
Supplemental Material for Assessing Cognitive Therapy Skills Comprehension, Acquisition,
and Use by Means of an Independent Observer Version of the Skills of Cognitive
Therapy (SoCT-IO). (2015). Psychological Assessment. doi: 10.1037/pas0000080.supp
4 | P a g e