Healthcare Management: Newbury Ridge Environmental Analysis Report

This report delves into healthcare management, focusing on the critical roles of healthcare managers in ensuring effective and efficient service delivery. It defines stakeholders within health and social care, analyzing their diverse perspectives on quality, and identifies key factors influencing quality achievement within organizations. The report includes an environmental analysis of Newbury Ridge, a care home, examining both internal and external factors impacting its operations. The analysis covers macro and micro environmental aspects, providing a comprehensive view of the challenges and opportunities faced by healthcare providers. The report emphasizes the importance of factors like effective skills, healthcare systems, and resource management in achieving high-quality patient care and organizational success. The report also discusses the role of managers in overseeing employee performance, patient care, and strategic planning. The report concludes by highlighting the significance of stakeholder engagement and environmental awareness for sustained success in the healthcare sector.

HEALTH CARE
ENVIRONMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK ..............................................................................................................................................3
1. Explaining the role of a healthcare manager in achieving effective and efficient service
delivery of care............................................................................................................................3
2. Defining stakeholders and analysing their perspectives in health and social care regarding
the term quality...........................................................................................................................5
3. Determining the factors that influence the achievement of quality in the organisation..........6
4. Conducting an environmental analysis of Newbury Ridge.....................................................7
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Heath care sector enables the public to live in a better and standardised manner. Members
of health care society is the main element that creates and addresses effective set of opportunities
to overcome the health issues and diseases faced by a person in his lifestyle. It is essential that
the members of such health care enterprise should effectively and professionally develop the
working abilities and functions while treating or operating their patients (Fleming, 2004). This
would help them helping the person to recover from his health issues.
Similar to this, report is providing detailed information about the significance and
structuring of policies, systems and procedures that are highly helpful for patients and Newbury
Ridge which is a care home for elderly people situated in UK.
TASK
1. Explaining the role of a healthcare manager in achieving effective and efficient service
delivery of care
A healthcare society is the organisation which is capable of curing and treating people in
order to overcome their diseases. It is their responsibility to operate the patient with the suitable
and appropriate resources and equipments (Newman, Maylor and Chansarkar, 2002). In that
context, it is necessary for the health care workers to build effective ways to treat the patients and
provide them high quality services and facilities. Their aim is to reduce the level of patients in
the society by decreasing the impacts of diseases which affects their living standards and overall
health. Similar to this, Newbury Ridge is also a care home for elderly people who are suffering
from diseases like diabetes, blood pressure, cholesterol (Wonderlich, 2007). Hence, it is
important for them to maintain a quality and standardised form of working.
For achieving these functions and purposes of organisation, manager is highly
responsible for achieving the overall success. Thus, as per the given case scenario, for Ahmed, it
is important to perform the functions and operations effectually for maintaining the level of
working among their organisational members. Being the manager, Ahmed needs to analyse the
areas which are required to be managed and controlled by them (Choi and Sirakaya, 2006).
Moreover, following are the set of roles and responsibilities which are required to be
accomplished by them:

 Managing the work of each employee of every department in the enterprise by
conducting and implementing better techniques that are beneficial in achieving the
desired form of results (Savage and Scott, 2004).
 Analysing the way of functioning and working of employees while executing the task so
that employees and other staff members can be properly directed towards a specific route
of attaining success.
 Monitoring the reports of patients from the beginning to the end of their treatment by
adopting the techniques like feedback, observation, report, etc.
 Examining the efficiency and proficiency of their organisational members by conducting
regular checks and measurements (Vogeli and et. al., 2007).
 Providing strategic understanding and knowledge to individuals about the kind of work
and effectiveness required by them while operating the patients.
 Motivating all team members to work professionally, systematically and appropriately so
that they can gain better opportunities like recognition, image, greater values, rewards,
etc.
 Remunerating the individuals with appropriate appraisals, rewards and incentives by
analysing their performance over completing the defined set of tasks.
 Improving the abilities, skills and expertise of people by giving them proper kinds of
training and developments methods like On the Job and Off the Job training (Glanz and
Bishop, 2010).
 Reducing the issues faced by employees and their patients by addressing the reasons for
generation of such problems.
 Solving the conflicts rose in the organisation or among their employees in order to
maintain the overall performance and functioning.
 Providing better forms of activities and strategies which should be properly managed and
executed by their employees (Kokemuller, 2016).
 Structuring the employees and workforces in the management levels and departments
according to their efficiency and capabilities.
 Maintaining a strong connectivity in the entire team of employees so that proper
communication can be established among different departments and groups of people.

 Administrating every department assigned under them and maintaining their operations in
order to mark a better presence (Hudson, 2011).
 Adopting the required types of equipments and techniques of operating patients.
 Maintaining the operational and functional activities of their experts and professional in
order to supply high quality work.
 Create a better, effective and appropriate network of communicating among different
levels of management.
 Adopting strategical and proper techniques of recruitment and selection for creating a
team of talented and qualified personnels.
 Encouraging the individuals of the organisation to provide prime services to every patient
(Jones, Hillier and Comfort, 2009).
 Defining a perfect strategy of action plan and implementing in the organisation so that a
direction could be specified by them for addressing new fields and areas of working.
Moreover, Ahmad needs to be a link in each and every activity conducted by the
organisational members so that he could effectively manage their work by monitoring them
while executing the whole operation.
2. Defining stakeholders and analysing their perspectives in health and social care regarding the
term quality
Stakeholders are determined as the participants of organisational functions and operations
which helps the management team of business to generate better outcomes and achievements.
Their level of participation defines the abilities of organisation in accomplishing targets and
desired forms of objectives (Mahmud and Barbier, 2014). It is essential that the managerial team
of enterprise should implement action plan or strategies in context of the engagement level of
their stakeholders. Moreover, the stakeholders of organisation generally aim at achieving higher
benefits in the form of monetary and non-monetary.
Similar to this, Newbury Ridge healthcare society has to address the information about
their stakeholders in order to assess their level of attachment and link with the organisation
(Mobaraki and Söderfeldt, 2010). In this respect, it is necessary for them to ascertain values and
information of their present stakeholder by analysing their perspectives over the society in terms
of quality:

 Employees – It is evaluated that employees are the main key element of organisation
which are connected with the functioning and operating abilities of enterprise. Thus, their
performance activities while executing tasks assigned to them is the major factor that is
highly responsible to maintain their efficiency to provide high quality work and overall
functions (Swayne, Duncan and Ginter, 2012). Their perspective for keeping the level of
quality should be specific and clear.
 Patients – The patients addressed by healthcare society are determined as their customers
which require appropriate form of attention while administrators and related aspects
operate them in overcoming the disease. The perspective over quality is to attain proper
treatment with appropriate safety measures, providing them better food and shelter, room
facilities, etc (Tulchinsky and Varavikova, 2014).
 Trustees – These stakeholders are defined as the most relative factors whose attachments
and connectivity determines the sustainability of organisation in the sector. Thus, it is
crucial to assess the kind of opinion they have over the term quality which is generally
based on gaining high reputation in the market for giving a clean and healthy
environment to the patients or positioning as a top rank among the healthcare society in
catering high quality services and all facilities.
 Competitors – Healthcare sector has a number of participants in their industry which has
a similar market and targeted group which is limited to a certain aspect. Thus, it is
necessary for the healthcare organisation to attain high competency abilities in order to
gain more support from customers (Wild and et. al., 2012). However, analysing the
facilities and services provided by the competitors would help them in determining the
types of activities which needs to be implement in their organisation and management.
This would assist them in improving their present set of quality and resources given to
the individual.
3. Determining the factors that influence the achievement of quality in the organisation
In healthcare society, the working and overall business is highly affected by the number
of factors which mostly impact the abilities of the organisational aspects in operating the
patients, developing strategies, gaining better market values and establishing strong presence in
the sector (Wootton-Beard and Ryan, 2011). Likewise, Newbury Ridge healthcare society needs
to assess the number and level of factors which required to be analysed and accordingly,

evaluated to gain proper set of information. The following are the factors that needs to be
considered and properly evaluated within their strategy: Effective knowledge and skills – The proficiency level among the healthcare aspects
should be high and appropriate form so that the patients and other diligent could be
properly operated and supported by the organisational member. Thus, lacking in this
aspect of efficiency would impact the quality factor in negative manner. The necessity of
attaining qualified team of members having appropriate forms of abilities and skills could
be addressed in the process of establishing a top ranking position in the sector (Atala,
2012). Healthcare system – It is essential that the organisation must have all the advance set of
equipments and technical applications which are required during operating the patients.
This helps the healthcare team to maintain a high quality of functioning and overall
operations of the individuals. This system provides immense kind of satisfaction to the
healthcare patients (The new public health role of local authorities, 2012). The system
adopted by the healthcare organisation should be structured and developed as per the
requirements and needs of their patients and aimed group of individuals.
 Resources and facilities – The number and level of resources provided by the healthcare
society are determined as the attracting elements of the society. It is necessary that the
team should provide the required types of resources, services and facilities required by
the individuals coming to the healthcare society. Along with this, the type of facilities and
services provided by the competitors and similar organisation also impacts the type of
quality services provided by the cited organisation (Bergeron, 2001). As individual are
highly focused on attaining better, appropriate and effective approaches that are helpful
in achieving greater success.
4. Conducting an environmental analysis of Newbury Ridge
The process of analysing the internal and external factors of the environment are the
elements that helps their management in determining their present situation of working and
executing the operations. This includes the activity of analysing the entire market areas,
individuals and related aspects on order to identify the factors that are opposing and promoting
the direction of functioning made by the organisation (Coleman and Harrison, 2013). For
achieving proper set of results and desired form of objectives the managerial members needs to

address the effective types of processes and techniques. The identified methods should be
properly implemented by adopting strategical implications which would help the team in
accomplishing proposed forms of achievements and benefits.
In that context, Newbury Ridge also needs to identify the environmental issues which
they generally face in their working environment. This would be beneficial for them in
addressing the factors that could impact their functional and operational activities. They should
hire a team of experts for conducting an analyses and overall evaluation in order to generate
better values and understandings (Cottrell, 2010). In addition to this, they must consider the
following factors that are highly responsible to impact the development of the healthcare society.
The environmental issues are divided in two aspects which are macro (external factors) and
micro (internal factors). Both of the stated factors needs to be effectively allocated in order to
ascertain the specific information about its market and related aspects.
Macro Environmental factors of Newbury Ridge
These factors include all the types of aspects which has existing in the external
environment of the healthcare society. They have a direct impact on the working and operating
abilities of the organisation and their present members which accordingly impacts the marketing
reputation and image of the organisation (Davis and Buskist, 2007). Newbury Ridge needs to
address all the numbers and forms of external factors that have a great impact on their overall
abilities and functionality. Moreover, following are the factors that are responsible to impact the
development need and process of building up better set of qualities and standardisation in their
operations and functions:
 Political factors: It is ascertained that the implication of political policies and regulation
framework among the countries has a direct impact on the operational activities of the
healthcare organisation. This could be termed as the major reason for changing the
functional strategies of the organisation. As examined for the research conducted over the
healthcare sector which defines their ability of attending the patients and treating them is
highly proficient and positive resultant (Down, 2010). Thus, it needs to assess the entire
kinds of policies and regulatory framework which are to be effectively followed by the
team members which are like:
◦ Taxation regulation – The imposition of high taxes by the government on the
healthcare industries affects the entire environment of Newbury Ridge, as it

eventually increases the price of taking treatments and aids from a top quality
hospitals.
◦ Environmental protection laws – It enables Newbury Ridge to develop healthy, clean
and protective environment over their operating areas and units (Martin, 2010).
However, Newbury Ridge contribution is higher for implementing better environment
for the society.
◦ Health & Safety regulation – It is termed as the most important and impacting
regulation that are to be followed by the healthcare sector and related organisations
like Newbury Ridge.
 Economic factors: The increasing fluctuation in the economic values and related
determination that affects their functioning and overall management. It is generally in
form of changing rates of taxes, foreign exchange, subsidies, fees, etc. which impacts the
economical conditions of the organisation (Williams, 2012). Every healthcare
organisation is forced to follow the changes implemented by them. In that aspect, the
following are the types of impacts which is mostly encountered by the cited healthcare
organisation:
◦ Government implementation of policies that changes the monetary values for the
business and the targeted market of the enterprise.
◦ Rise in inflation or decrease in the same can affect the working environment of the
enterprise.
◦ Increasing employee turnover rate or operating fees eventually increases the prices of
attending the patients and providing them better treatments (Yoder-Wise, 2014).
 Social factors – The cultural and social factors are important for analysing the market
efficiency and consumer preferences for the enterprise. It assist in analysing the future
growth and planning aspects for the business. It could be difficult for some organisation
like, Newbury Ridge to establish better position in their market, the reason being the
differentiation of taste and preferences habits among the people. Newbury Ridge is a
healthcare society which offer high quality services to elderly people (Fleming, 2004). In
that context, they should attain a good market research by ascertaining the choices and
preferences of the locals in the country where the enterprise has settled its market. In
addition to this, Newbury Ridge needs to address and evaluate the entire form of

learnings, understanding and approaches present in the market so that proper strategies
could be implemented in the organisation. However, Newbury Ridge should analyse the
following factors in order to determine the impact of the stated elements:
◦ Current trend prevailing the healthcare sector which is highly adopted by the patients
and other individuals.
◦ The types of facilities and services liked by the patients and individual in the present
market. Technological factors: The rising adaptability of technical and innovative methods of
operating the patients are highly impacting the business and overall functioning of the
healthcare society. It is essential for them to implement new and advance form of
technological implication which eventually helps them in attaining better form of results
(Wonderlich, 2007). Thus, the increasing innovation in the systems and techniques of
managing and controlling their treatments are highly linked with the type of methods and
approaches to execute their work. In that context, Newbury Ridge needs to adopt the best
form of operating and treating the patients with the appropriate and best manner which
helps them to achieve better opportunities and develop new sources of dealing their
targeted groups. However, the adaptability of new and innovative techniques of curing
and improving the persons requires high form of investments and capital. But still, the
enterprise has to implement the advance and latest forms of technologies (Choi and
Sirakaya, 2006).
Micro environmental factors of Newbury Ridge
This is with reference to carry a micro analysis of varied influential factors that directly
impact upon the work considerations of HSC organisations like Newbury Ridge. The micro
environmental factors are mainly referred to some intrinsic components of a business with
reference to their vital organisational bodies as defined below- Competitors – Assessing the level and number of competitors would help the organisation
in determining the form of competencies and ability to compete them (Newman, Maylor
and Chansarkar, 2002).
 Trustees – The requirements of the trustees and their level of investment defines the type
of quality required by them.

CONCLUSION
The report is concluding about the significance of healthcare industry in an individual life
and related aspects. It includes the information about the roles and responsibilities of a manager
in a healthcare sector, analysis of the stakeholders and their impact in the operations. Also, the
report articulates about the environmental issues faced by Newbury Ridge in its sector which
needs to be properly judged and accordingly implemented in their management and overall
organisation. The report clears that Newbury Ridge needs to provide high quality services and
facilities to their patients and other individual.

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