Reflective Account: Healthcare Experience and Learning Report

This report presents a reflective account of a healthcare placement, detailing experiences and learning within a health and social care organization. The introduction provides context on work-based experience, professional development, and the importance of practical skills. The main body discusses the role of a nursing staff, emphasizing effective communication, teamwork, patient care principles, and adherence to policies and procedures. Task 1 focuses on the provision of healthcare services, including patient rights, dignity, and confidentiality. Task 2 offers reflections on specific events during the placement, such as emergency situations, managing multiple patients, interprofessional collaboration, patient safety, and maintaining patient confidentiality. The report highlights the development of key skills, including communication, multitasking, and teamwork, and the application of theoretical knowledge to real-world healthcare scenarios. The reflective account demonstrates the student's growth and understanding of the healthcare environment, emphasizing the importance of ethical practices and patient-centered care.

Reflective Account

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
TASK 2............................................................................................................................................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Work-based experience refers to the development and assessment of skills that can relate
to the workplace. This can include various activity which has been performed in the organization
while working as an individual. This is the one where an individual may get some skills and their
professional development which can be effective to implement those in future to perform well in
their career. In this, individuals may learn different skills which are associated with performing
various activity within the organization. In this report, there is a discussion about understanding
about the specific requirement of the placement along with nature and structure of the
organization. There is also discussion about work experience which has been identified and
connecting it with theory and practices by evaluating and monitoring phone performance and
learning (Rosser et. al., (2020)).
MAIN BODY
TASK 1
It is essential to provide better and effective health care services in the health and social
care setting. In this, working as a nursing staff (healthcare professional), it is essential to take
care of every individual about getting better and quality health care services while working in
placement in health and social care organization. It includes its service provision which can be
effective to provide better learning to individuals. Working as a nursing staff in placement, it can
enable to learn different things which can be effective and allow to enhance the learning on the
practical manner. In this, it is essential to perform the practices in a positive way which can be
effective and allow service user and their family member to get quality care services (Salmond
et. al., (2017)).
Working as a nurse, it is essential to provide better and more effective health care service
to the patient for their improve health. In this, there is the requirement of effective
communication which is highly effective and have main role to communicate with another
healthcare professional, patient, their family member and others to perform well and deliver
health care services more effectively. Effective communication can allow to communicate with
the patient and health care professional and enable them to get their preferences and needs more
effectively. It can be also effective to provide better health care services and treatment to patients
according to their health need. Effective communication play an important role to the individual

group or circumstances where it can enable to explain the scenario that can allow taking action
accordingly.
Effective engagement with an individual can also enable nursing staff to perform their
role effectively. This can also help to identify the healthcare need of the patient and their
preferences. After identifying health care needs and preferences of the patient, it enables nursing
staff to make the care plan accordingly. It can also enable healthcare professionals to provide
quality of care services that can be effective for patients improved health (Oakman et. al.,
(2020)).
While delivering healthcare services, it is essential to get support from another healthcare
professional which are also known as a supporting team. These may include doctors, nursing
staff, other staff members and other different professionals according to the health care need of
the patient. Nursing staff need to play an important role in supporting the team which can be
effective to meet their needs for supporting patients better health. Nursing staff need to play an
important role through using their communication skill to communicate with their team members
to provide better and more effective treatment for patient health requirements. Nursing staff
should also need to take care of the principle of care which can be highly effective and allow to
give respect to the individual through maintaining dignity.
There is also need to ensure about patient's right and related awareness that can enable
nursing staff to perform their role in an efficient way through providing proper respect and
maintaining dignity while delivering health care services to the patient for improved health.
Nursing staff need to take care of principal of care which includes patient right, dignity, respect,
decision making, informed consent, providing treatment, partnership, equality, safety, inclusion,
choice and confidentiality (Fuller et. al., (2021)).
Nursing staff should need to take care of patient choices regarding their healthcare
treatment. There is also need to take care of patients' privacy and their confidentiality which
should not be revealed to any other individual who is not the part of the treatment. Nursing staff
need to also ensure about patient safety within the health care promises. They should also
provide equality towards the patient treatment and the patient should be included in the
treatment. There is also need to take care of a patient's rights towards getting healthcare
treatment of their choice. This can be effective where the patient should be treated respectfully
while getting health care services.

Within placement in health and social care organization, there is a nursing role that need
to be performed to provide proper care and treatment for the patient for improved health (King
et. al., (2021). There are different type of services which has been offered by the nursing staff
while delivering health care service to the patient. In this, it may include various activity and
support which are provided to the patient to perform daily activity properly. This may include
taking care of operation medication and their diet, their regular check up, monitoring,
supervision and many more. These are some of the services which has been offered by the
nursing staff while taking care of patient.
There is need to perform teamwork which can be effective and allow to provide proper
care services. Here, teamwork may include helping each other through sharing the information
about the patient health and providing healthcare treatment and services according to patient
preferences and their needs. There are patient who can be service user that consume the service
which are provided by the nursing staff to improve patient health (Blackburn et. al., (2019)).
There are various policies and procedures which should be followed within the health and
social care organization while providing health and social care service to the patient for their
improved health. This may include taking care of patients rights, maintaining their dignity,
respect privacy and confidentiality and many more. There are also some procedures like helping
in performing different activities. This my also include playing an important role to support
patient in maintaining physical exercise and taking care of medication and diet.
While working as nursing staff, it was essential to take care of patient health and their
medication along with their proper diet (Tran et. al., (2018)). This was effective and needed to
take care of through monitoring and observation of the patient for a specific time. This enable to
use the teamwork and skills which has been learn to provide better health care services. While
working as a nursing staff, it was essential to work in a team that enable all the health care
professionals to make proper decisions and an action plan that can be effective for the patient.
Here, patient involvement was also there that help to get the consent of patient to implement
their care plan for improving patient health.
TASK 2
Reflective account
While working as a nursing staff in a healthcare organization, I have learned different
skills and experienced various events in a regular basis (Coughlan et. al., (2021)). I have

experienced different type of activities and events during my placement where I was working as
a nursing staff. In this, I have performed various roles to provide effective and health care
services for patients improved health. Here, I have performed my role in an effective way that
allow me to learn different skills and knowledge. This allow me to improve my health care
services and provide me some work-based experience that can be effective and can help me in
my future professional development. There are some of the reflections about the various events
which has been experiencing by me are going to be discussed further.
Event one
When I was working in the emergency department, I have experienced an accident case
where a patient came in the hospital with head injury. I needed to attend to that patient with my
senior nursing staff. I was needed to provide support to my senior nursing staff while taking care
of that patient to save life (Evripidou et. al., (2019)). After seeing the head injury, I got panic and
not able to control on myself. Here, senior nursing staff helps me to get conscious and provide
some support that can be effective to save the patient life. I have provided support to my senior
nursing staff who were experienced in taking care of the emergency cases, especially the
accident cases. I was supporting my senior nursing staff and learning to deal with the emergency
situation and provide proper care and support that can help to save patient life.
Event two
While delivery health and social care services as a nursing staff, I needed to take care of
some patient due to the absence of other three nursing staff at the same time. In this, I needed to
take care of multiple patient to manage their proper care and monitor them to provide better
health improvement. Here, I need to perform the role more effectively and I learn to manage
multiple patient at a time which was difficult to manage. Here, I learned about multi-tasking
where I have performed different roles to provide proper health and social care services to
multiple patient without getting any type of neglect. I have also learn about communication skill
where I properly communicate with the patient to take care of the preferences and need for their
quality of care (Seibel et. al., (2018)).
Event three
While delivery health care services as nursing staff, I needed to communicate with other
healthcare professional to take care of a patient for the better and improved health. The patient
was suffering from multiple health disease where different specialist needed to provide

healthcare treatment. Here, I have learn about the partnership working in the healthcare
organization to take care of patient health in more effective way (Polivka et. al., (2008)).
Event four
During the delivery my nursing services, I needed to take care of patient who was unable
to move from his bed. In this, I was needed to perform my job role to help the patient to take care
of his preferences and need. Here, I needed to help and support patient to get to the washroom to
perform daily activities and help in eating his meal. It allowed me to include patient in their
health care services and respecting them. This is the roles and responsibility including patient
rights to get respected during getting health and social care services.
Event five
During patient care, I needed to take care of safety operations where they should not get
any type of neglect or harm while getting health care services. Here, patient was not taking
medication which was needed for his better-improved health. In this, I needed to talk with the
patient with proper respect and taking care of his health. I have communicated effectively with
patient to make him understand about the effectiveness of medication on his health improvement.
After communicating effectively, I was able to influence patient to take medication at proper
time (Kang et. al., (2020)).
Event six
As a nursing staff, I needed to maintain privacy and confidentiality of the patient. I was
taking care of patient where one individual asked me about the patient health. There was a
individual who was asking for the personal information of the patient. I have maintained the
privacy and confidentiality of the patient and did not share the patient information with the
individual. I have performed my role more effectively through implementing principle of care
that allow me to maintain confidentiality and privacy of the patient and not to share patient
information with another individual who was not involved in the patient's treatment (White et.
al., (2021)).
Event seven
As a nursing staff, I need it to take care of patient. Here, I need to monitor the patient
regarding the health deterioration. I was instructed by the doctor to monitor the patient's health
which was fluctuating and needed proper care and treatment. Here, I have observed that the
patient health was deteriorating in some specific time period where I needed to inform doctor

and specialist to take care of the patient. I have also played an effective role to manage the
emergency situation in more effective way for saving patient life. Here, I have learned about
responding towards an emergency situation by using skills and knowledge to take care of patient
health.
Events Eight
I get a case of taking care of pregnant women where I needed to take care of her in
effective way. Here, she was facing pain where I need to take care of patient in better way. I have
used my skills and care service to take care of pregnant women without providing her any type
of medication. Here, I also get connected with the specialist to get proper instruction which I
need to follow to care that pregnant lady.
Event Nine
In healthcare premises, I observed that there is a patient who need some assistance to get
admitted to the hospital but due to not getting proper information about the rules and regulation,
it was difficulty to get admission. I have observed that case and helped that patient to get through
the admission procedures (Gilissen et. al., (2018)). This enable me to use my knowledge about
the admission process for helping patient to get admission to hospital.
Event Ten
I have played a role to help and support patient in discharge process which enable me to
use my communication skills and knowledge to use those for helping patient in the discharge
process (Frahsa et. al., (2020)).
CONCLUSION
From above discussion, it can be concluded that there is work-based experience is
effective that can allow and help in improving professional life. In this, within placement, there
is need to perform various activities which help to get works experience. It allows control to
improve better health care service delivery quality and helping professional development. Work-
based experience can also play an important role in experiencing different skills that can allow
for better professional development. In this report, there is a discussion about the work-based
experience in health and social care setting or organizations. There is also discussion about
learning of different skills which are associated with performing a nursing role in the healthcare
organization. There is also discussion about understanding specific requirements for the
placement in which the organization need to perform the role effectively. There is also

discussion about work experience which can be identified by working as a team and helping and
supporting healthcare professionals and patient and their family member in more effective way.
There is also discussion about theory and practices which can help to evaluate and monitor
performance and learning more appropriately. There is also discussion about the different
reflective account which are essential to provide better responses and describe different events
during working in the placement. There is also discussion about the day-to-day experience which
has been gained while as work-based experience.

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