Critical Incident Analysis in Healthcare Professional Development

This report provides a critical incident analysis from the perspective of a healthcare professional, focusing on an experience of being placed late into a group and the subsequent impact on group dynamics and presentation performance. The analysis explores the negative psychological effects, c...Read More

The Health Care Professional

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
1. Significant incident.................................................................................................................1
2. Performing critical incident analysis.......................................................................................3
3. Action plan for professional development..............................................................................4
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Lifelong learning is essential for the health care practitioner to continue to develop his or
her practice. In order to enhance the clinical abilities and skills, it is very important for the health
care professional to reflect on their learnings constantly (Edelman, Mandle and Kudzma, 2013).
This will help in analysing the possible strengths and weaknesses of the health care
professionals. In accordance with this context, the following report will reflect on the experience
of health care professional who was placed late in his group activities. On the basis of this
incident, the critical reflective analysis will be formulate. The impact of it on group work and
presentation will be assessed. Eventually an action plan will be prepared that will help in
providing benefits to the professional development. Thus, this reflective analysis will help in
providing better understanding of the clinical practices that health care professionals performed
on their daily routine.
1. Significant incident
Continuing professional development (CPD) is a range of learning activities through
which professionals maintain and develop throughout their career to ensure that they continue to
be able to practise safely, effectively, and legally, within their changing scope of practice
(Trastek, Hamilton and Niles, 2014). There are several activities that a health care professional
undertake in order to maintain their continuing professional development course. Self reflection
is the practice which is followed by individual in health care profession to enhance his or her
learning, skills and capabilities. In order to promulgates one's skills and competencies, it is very
important for the health care professional to writer about his or her experience constantly so that
he or she can know about strengths and weaknesses eventually. There are various models of
reflection on which a health care professional can reflect upon it. Health care professionals
conducts various operations and participates in various practices that helps them to increase their
skills and efficiencies. Work base learning is one such practice. Under work based learning,
health care professionals can apply their academic and technical skills in real life work to
improve their skills and abilities. Under these practices, the health care professionals are
provided with the real life situations that they have to deal it by using their learnings, skills and
abilities (McLaughlin and et.al., 2014).
The process of quality improvement where patient cares and outcomes are systematically
reviewed so that evaluation of clinical practices can be made is known as the process of clinical
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audit. In order to improve health care skills and abilities, clinical audits plays important part.
Also, the centre should ensure the fact that it is very important to motivate the staff members and
employees because it is a very important process as it helps in maintaining the confidence level
of the employees, which can further prove helpful for the company in achieving all the targets
and goals. Also, the person can self involve various ways by which they can make their learning
deeper and understanding enough so that they can be able to stand anywhere and be able to speak
up in front of a huge population. This also increases the confidence level of a person and then, it
can motivate them to focus more hard on their roles and responsibilities and avoid situations that
may cause conflicts and complexities (Trastek, Hamilton and Niles, 2014). It is very essential to
follow because in every organisation, there are some elements that are the reason for causing
conflicts. So, for an organisation, it is better to exclude such staff and involve some positive
members that can provide positivity to the environment so that they can be able to make the
environment happier and healthier. Undertaking research is yet another important method for
improving learning skills and knowledge. In continuous professional development practices, the
health care professionals needs to practice and improve their skills constantly. In order to
enhance the clinical abilities and skills, it is very important for the health care professional to
reflect on their learnings constantly. This will help in analysing the possible strengths and
weaknesses of the health care professionals. With the help of distance learning, a person can
acquire knowledge and information from anywhere at any part of the world with the help of
internet. This helps in development of the professionals skills and abilities. A critical incident is
something that happens, either positively or negatively, that may cause someone to reflect on
what has happened. It can help to facilitate reflective practice or reflective learning. The whole
report will be based on the critical incident reflective analysis. In order to increase the level of
skills and competencies in the health care sector, health care professional needs to consider the
importance of reflection and reflective practices (Lim, Brown Jr and Kim, 2014). The critical
incident analysis aims to identify the issue that has provoked strong feelings. In order to increase
the effectiveness in the quality of health care, it is very vital for the health care professional to
focus on the needs and expectations of the person and then begins his or her treatments. Self
reflection learning is the practice which is followed by health care professionals in health care
profession to enhance his or her learning, skills and capabilities. In order to promulgates one's
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skills and competencies, it is very important for the health care professional to writer about his or
her experience constantly so that he or she can know about strengths and weaknesses eventually.
2. Performing critical incident analysis
In the above context, I will reflect on my group work and presentation. I was placed late
in the group and which was the issue I faced at group presentation. Placing late in the group
negatively impacts my image on other group members. Some members accepted my presence
while some members opposed it. This impacts on my psychology negatively. I would not able to
concentrate on my task and I was feeling depress and anxious. In health care professional
practices, an individual needs to be calm, serene and concentrates on the task which leads
towards his or success.
As some members does not prefer my involvement, they constantly disagreed with the
thoughts and opinion of mine. This sometime leads to stress, conflicts and disputes within the
team. This incident impacts on the continuous professional development practices. In order to
increase the effectiveness in the performance and move forwards towards continuous growth and
development, it is important for me to reflect upon the experience I get while working in the
group. While working in the group I faced many issues and difficulties as some team members
was not considering me a part of their team. According to Edelman, Mandle and Kudzma (2013),
while working in team, it is very important for group members to consider the thoughts and
opinions of each and every individual. This can leads to minimisation of conflicts and increase
the chances of success. For health care professional, it is essential for the individual and health
care professionals to consider the opinions of team. It was very difficult for me to adjust in the
team and group efficiently. I have faced many issues that creates stress and anxiety in my mind.
The members who were not happy with my presence always tried to make me feel lower by not
listening to my reviews and opinions. This impacts on my performance negatively. I was not able
to concentrates on the issues and thus arguing with group members constantly. The team leader
conducts a team meeting in which he introduces everyone appropriately. The issues other
members with me got resolved and thus, other members accepted me as a part of their team.
Thus, from this it implies that in order to accomplish the desired task effectively and efficiently,
the team members needs to work collectively and collaboratively. Team work is very important,
not only in health care profession, but in all other professions. In Continuing Professional
Development, it is very essential for the health care professionals to focus on their task and
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coordinate with team members so that uncertainties can be avoided and success can be achieved.
While working in team, it is very important for group members to consider the thoughts and
opinions of each and every individual. This can leads to minimisation of conflicts and increase
the chances of success. For health care professional, it is essential for the individual and health
care professionals to consider the opinions of team. This incident aid me in providing experience
that I will never forget in my lifelong learning. As a health care professional, I will utilise this
experience on motivating teams and guiding them towards right directions which will lead to
their growth and development.
3. Action plan for professional development
Objectives Activities to be implemented Time
frame
Expected
Outcomes
Status
(C/P/I)
 To maximize
the
confidence
level
 For achieving this, one can
participate in various
seminars, conferences
because they will help in
providing a platform where
one is able to present their
own ideas and thoughts in
front of a huge audience
(Eng and Pai, 2015). When
one will present their own
thoughts in front of a huge
population, it automatically
increases the confidence
level of the person
(Baldwin, 2016).
 Also, a person can try
various other activities,
2-3
month
s
 An
individual
confident
enough to
present
their own
self in front
of anybody.
P
4

 Improving
skills
such as trying something
new which they have not
yet tried. So, it also gives a
sort of confidence in the
individual that they are
willing to try anything and
they can achieve in that as
well.
 For improving skills, it is
very important to
understand lifelong
learning. It is because along
with the learning that is
coming from authorities and
management, self learning
has its own importance. It is
because when a person goes
through the matter that is
available from online,
books, journals etc., they
can be able to explore more
widely (Brotherton, 2013).
By these means, a person
can get more information
along with the one that is
coming from authorities and
management. This can
actually increase the sense
of humor of a person and
also, the capability of
understanding and learning
Lifeti
me
 A person
with a huge
amount of
understandi
ng and
knowledge
because of
which they
are able to
achieve
huge
success and
innovation
in life.
P
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things better.
In a work place, it is an obvious fact that ideas and thoughts of two different personalities are
different. There is a very less probability of the chance that the thoughts of two people can be
similar. So, there is a huge requirement of the factors that can be used and involved in an
organisation so that all the employees can ensure about the fact that there are some rules while
working in an organisation and one needs to follow that. The person should be aware enough of
their roles and responsibilities so that they can focus on that more as compared to the small
things and factors that cause conflicts (Edelman, Mandle and Kudzma, 2013). There are always
some elements in a work place that only does the work of making conflicts and trying to indulge
people in those conflicts so that there can be a hustle like environment in the office and everyone
can stay disturbed. But these people are not aware of the fact that they are making their own loss
as it is not a topic of making fun but destroying their own life. There are some employees who
are just the opposite of this and tries to maintain a peaceful, happy and healthier environment in
the work place so that everyone can stay happy, thus focused on the work. This can help a
company in achieving higher success and innovation and that too at faster rates.
It is necessary to do because the success of the company is the success of the employees.
So, the employees and the staff members should focus on maintaining an environment in which
every member can be able to focus on work properly and also further help the company in
achieving the targets and goals (Strudwick and Day, 2014). An action plan can help in
professional development as it can provide a sort of direction on which employees can focus
upon and that only will take them to have a perfect and efficient professional development. This
development not only will help the employees in the work place but also in their future life
because it teaches some things that are actually valuable and can help a person anywhere in life.
Very well known and famous examples of this are being considered in the action plan such as
involving various ways of maximizing the confidence level. One can participate in various
activities such as sessions, workshops, conferences because these sources can act as a source of
platform for such people and once the person holds the courage to speak in front of people, it
automatically means a way to increase confidence. It is because when a person faces a huge
population, they can also consider that they are also able to stand in front of people and can
speak up (Munn- Giddings and Winter, 2013). So, by involving such ways, a person can increase
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their motivation and confidence level, thus it can help in maintaining the focus of the person
towards a goal or target, which can prove beneficial for the person as well as for the company.
Also, a person can achieve professional development by improving skills as one can involve self
learning. Along with the guidance and learning that come from the management and the upper
employees, it is also necessary to learn something by self because that self learning can guide
ways and knowledge to a deeper level. That knowledge is real and can help the person
throughout their whole life.
CONCLUSION
It can be concluded that while working in an organisation, it is obvious enough to face
various conflicts and complications which can affect the whole productivity of the employees as
well as the organisation, so to avoid that, one can go through a number of activities that can help
in making a sort of improvement in their life and also include some ways which can lead to
professional development. Along with improving in work place, that development can also be
enough able to help the person throughout the life. There are a number of ways that can be
involved in order to achieve an efficient and appropriate professional development which can
help in reducing the conflicts in a work place, thus helping the company in achieving the number
of targets and goals in a faster time.
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REFERENCES
Books and Journals
Baldwin, M., 2016. Social work, critical reflection and the learning organization. Routledge.
Brotherton, G., 2013. The Future of Health and Social Care Services. Your Foundation in Health
& Social Care, p.255.
Edelman, C.L., Mandle, C.L. and Kudzma, E.C., 2013. Health Promotion Throughout the Life
Span-E-Book. Elsevier Health Sciences.
Eng, C.J. and Pai, H.C., 2015. Determinants of nursing competence of nursing students in
Taiwan: the role of self-reflection and insight. Nurse education today, 35(3), pp.450-455.
Lim, F.A., Brown Jr, D.V. and Kim, S.M.J., 2014. CE: Addressing health care disparities in the
lesbian, gay, bisexual, and transgender population: A review of best practices. AJN The
American Journal of Nursing, 114(6), pp.24-34.
McLaughlin and et.al., 2014. The flipped classroom: a course redesign to foster learning and
engagement in a health professions school. Academic Medicine, 89(2), pp.236-243.
Munn-Giddings, C. and Winter, R., 2013. A handbook for action research in health and social
care. Routledge.
Skovholt, T.M. and Trotter-Mathison, M., 2014. The resilient practitioner: Burnout prevention
and self-care strategies for counselors, therapists, teachers, and health professionals.
Routledge.
Strudwick, R.M. and Day, J., 2014. Interprofessional working in diagnostic
radiography. Radiography, 20(3), pp.235-240.
Trastek, V.F., Hamilton, N.W. and Niles, E.E., 2014, March. Leadership models in health care—
a case for servant leadership. In Mayo Clinic Proceedings (Vol. 89, No. 3, pp. 374-381).
Elsevier.
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