Effective Communication, Equality, Diversity: Healthcare Report

This report delves into the crucial aspects of effective communication, equality, diversity, and inclusion within the healthcare sector. It begins by defining key terms and explores the impact of barriers to inclusion, such as attitudinal, administrative, architectural, and programmatic obstacles. The report examines relevant legislation, including the Equality Act 2010 and the Human Rights Act 1998, and how these laws influence service provision in the National Health Service (NHS). Furthermore, it details various strategies to promote equality, diversity, and inclusion in work practices, such as treating all staff members and suppliers equally and creating an inclusive culture. The report concludes by highlighting the vital role of effective communication in maintaining high-quality healthcare and social care services. The references include scholarly sources on communication and healthcare interactions.

Effective Communication in
Health and Social

Table of contents
■ Introduction
■ Explanation of terms equality, diversity and inclusion
■ Impact of barriers to inclusion
■ Legislation to service provision
■ How to promote equality, diversity and inclusion in work practice
■ Conclusion
■ References

Introduction
Communication is referred as act of transferring information from one
individual to another individual. Communication consists one sender,
message and recipient. Effective communication is defined as verbal
speech and various methods of relaying information in order to get a point
across. As communication is a vital and various other methods of relaying
component of health and social care.

Explanation of terms
equality, diversity and
inclusion■ Equality:
It refers to making sure that individuals are
provided by equal opportunities, equal and fair
pay, and as well as accepted for their difference.
It refers to creating an inclusive and conducive
work surrounding where employees feel secure,
safe and happy. Equality ensures removing any
chances of discrimination in workplace. In
terms of national health service it ensures that
all its customers as well as employees are
treated well and no discrimination is created in
their working practice.

Impact of barriers to inclusion
Inclusion sometimes creates barriers in
having effective carrying of businesses and
communication. There are various barriers
to inclusion that are attitudinal,
administrative, architectural and
programmatic. These barriers create an
impact on work practices. In terms of
national health service impact of these
barriers of inclusion in work practice are as
follows:
■ Attitudinal: This barrier creates
difficulty in overcoming attitudinal
blocks that take form of misconception,
stereotypes and labelling.

Legislation to service provision
There are various main elements of
legislation that apply to equality,
diversity and inclusion are equality act
2010 and human rights act 1998. In
terms of national health service
legislations that are associated with
equality, diversity and inclusion in
service provision are as follows:
■ Equality act 2010: This act provides a
legal framework to prevent rights of
employees and advance equality of
opportunity for all.

How to promote equality, diversity and inclusion
in work practice
There are various methods by which equality,
diversity and inclusion in work practice to
have effective in carrying business. In terms of
National Health Service different methods used
by them to promote equality, diversity and
inclusion in their work practices that are as
follows:
■Treating all staff members as well as
suppliers well and equal.
■Creating and designing inclusive culture for
all staff and suppliers.

Conclusion
From above report it has been concluded that effective
communication playa an important and vital role in carrying and
maintaining health care and social care services. This presentation
basically identifies various health and social care services that
provides aids to living. There is a explanation of equality,
diversity and inclusion and its impact of barriers as well as
obstacles to carry practices.

References
■ Arnold, E.C. and Boggs, K.U., 2019. Interpersonal relationships e-book:
professional communication skills for nurses. Elsevier Health Sciences.
■ Baraldi, C. and Gavioli, L., 2020. Effective Communication and
Knowledge Distribution in Healthcare Interaction with Migrants. Health
communication, pp.1-9.
■ Bolsen, T. and Shapiro, M.A., 2018. The US news media, polarization on
climate change, and pathways to effective
communication. Environmental Communication .12 (2). pp.149-163.

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