Healthcare Information Management and Infrastructural Analysis

This report provides an overview of healthcare information management within the context of Kory Family Hospital, including the role of the governing body in ensuring quality medical services and resource allocation. It highlights the importance of strategic planning and adapting to market trends through business innovation theories. The report proposes infrastructural improvements, specifically the implementation of HIPAA-compliant electronic healthcare records, to enhance patient privacy, reduce medical errors, and improve overall patient satisfaction. It addresses the need for stringent cybersecurity measures and proper training for healthcare professionals to effectively utilize the new system, ultimately aiming for positive patient outcomes and increased profitability. The report also touches upon the importance of cultural compliance within hospitals, including internal audits and employee training, to prevent fraud and abuse.

Running head: HEALTHCARE INFORMATION MANAGEMENT
HEALTHCARE INFORMATION MANAGEMENT
Name of the Student:
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Author Note:

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Part 1:
Summary:
The primary role of the governing body functioning at a hospital is to monitor the
quality of the medical services provided (Abdelhak et al., 2014). The governing body is also
concerned with the providence of adequate resources so that the professionals working for the
organization are able to make use of the best resources to serve client and deliver positive patient
outcomes.
The governing body of any standard healthcare organization comprises of the board
members, the CEO, CFO and COO. Along with the same, the governing body also comprises
of the medical officer and senior officers from the medical research department and the clinical
department. It is important to note here that there is a major difference between the functions
performed by the managers and the functions of the governing body. While the managers are
concerned with the regulation of the day to day activities and maintain the administration, the
governing body is concerned with the designing of policies to uphold the vision of the
organization. The strategic planning on which the healthcare organization would function is
carried out by the board members. This also helps in establishing the mission on which the
organization would work and strive to deliver quality services.
Inclusion of a governing board helps in monitoring the changes in the market trends
and accordingly develops strategies to deal with the changing environment (Von
Schomberg, 2013). Research studies have stated that a governing body is likely to develop a
corporate working environment that would help in preventing the possibility to encounter
negative changes. In addition to this inclusion of a governing body also helps in the maintenance

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of a hierarchical administrative structure that helps in the smooth flow of information between
various departments based at a organization. No research papers have focused on the negative
role of including a governing body in a healthcare organization.
The governing body is primarily responsible for granting financial aid that is used
for obtaining resources. The governing body thoroughly monitors the functioning of each
department and takes care of the infrastructure and resource needs so as to improve the quality of
services and attain positive patient outcomes (Cresswell & Sheikh, 2013). Increased attention
towards the improvement of infrastructure would effectively help in maintaining terms with the
changing needs of the client and the advancement in the field of health science (Raghupathi &
Raghupathi,2014).
As stakeholders, the governing board is responsible for the development of business
and creating a brand for the healthcare organization (Kellerman & Jones,2013). The major
concern is to constantly adopt reform measures and critically undertake a business plan so to
maximize the satisfaction level of the patient. As the primary stake holders, the responsibility of
conducting the strategic audit and understanding the market trend would help in evaluating the
infrastructural availability across rival organizations (Pagani,2013). Accordingly, the governing
body would take steps to improve the infrastructure and IT facility and ensure at par services so
as to obtain maximum customer loyalty. It can be said that business innovation theory such as
the innovative value cycle would help the governing body in conductive an effective market
survey and making use of the evaluation results so as to improvise the quality at every step.

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Part 2:
The proposed infrastructural improvement suggested facilitating improvement in
the quality of services offered by the Kory family healthcare organization is the inclusion of
HIPAA (Chassin & Loeb, 2013). Electronic healthcare has recently witnessed wide acceptance
on the basis of the feasibility and convenience it provides to healthcare professionals striving to
provide the best quality of services to the patient (Chassin & Loeb, 2013). In compliance with
the medical laws of the United States of America and the Health Insurance Accountability and
Portability Act of 1996, the idea of storing digitalized information highlighting the patient’s
health condition is devised to be the innovative plan (Boulos et al., 2014). The organization
would commit itself to securing patient privacy and function in compliance with the healthcare
laws of the US.
The IT department of the Kory hospital has effectively designed an application by
means of which the details of the patient featuring the medical history is recorded in an
elaborate manner and is uploaded on the online portal (Boulos et al., 2014). The patient
information can only be accessed by the physician. The patients are responsible for filling up
their details online and upload it on the online portal. A code is generated that comprises of a
unique serial number. The patient is called to pay a visit through a text message notification that
reflects the unique serial number. When the patient meets the physician, the patient reveals the
unique serial number to the physician. The physician enters it and spontaneously is able to view
the page containing important patient details. Accordingly the physician proceeds with the
treatment procedure. This modified version of taking down the patient information has
effectively helped in reducing medical errors and hassle related to patient documentation as
revealed by the healthcare professionals.

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The proposed infrastructural plan is concentrated over two major areas. The first
aspect is aims to address the privacy concern by the inclusion of stringent technological
advances so as to restrict cyber-crimes such as hacking and stealing patient information.
Another aspect aims to address concerns related to problems of patient inconvenience such as
waiting in long queues for an MRI scan or the documentation procedure. The digitalization of the
system to collect patient information and documentation and inclusion of tight cyber security is
expected to promote positive patient outcomes. However the introduction of technological
changes would require dispensing proper education to the trained professionals to assist the
patient while using the online application as discussed above. Further, it is expected that the
patients would find the revised system more user friendly and would generate positive feedback.
Positive patient feedback would also contribute to increased profit ratio that would reasonable
ensure high investment returns.
The technological innovation would help in making the patient access to healthcare
facilities provided by the Kory hospital extremely convenient. In addition it can also be said
that the proposed reform in the technological domain of the infrastructure would help in speeding
up the process of patient documentation and accordingly deliver the best services to maximize
patient satisfaction.

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References:
Abdelhak, M., Grostick, S., & Hanken, M. A. (2014). Health Information-E-Book: Management
of a Strategic Resource. Elsevier Health Sciences.
Boulos, M. N. K., Brewer, A. C., Karimkhani, C., Buller, D. B., & Dellavalle, R. P. (2014).
Mobile medical and health apps: state of the art, concerns, regulatory control and
certification. Online journal of public health informatics, 5(3), 229.
Chassin, M. R., & Loeb, J. M. (2013). High‐reliability health care: getting there from here. The
Milbank Quarterly, 91(3), 459-490.
Cresswell, K., & Sheikh, A. (2013). Organizational issues in the implementation and adoption of
health information technology innovations: an interpretative review. International
journal of medical informatics, 82(5), e73-e86.
Kellermann, A. L., & Jones, S. S. (2013). What it will take to achieve the as-yet-unfulfilled
promises of health information technology. Health affairs, 32(1), 63-68.
Pagani, M. (2013). Digital business strategy and value creation: Framing the dynamic cycle of
control points. Mis Quarterly, 37(2).
Raghupathi, W., & Raghupathi, V. (2014). Big data analytics in healthcare: promise and
potential. Health information science and systems, 2(1), 3.
Von Schomberg, R. (2013). A vision of responsible research and innovation. Responsible
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51-74.