Healthcare Sector Technology Innovation and Process Analysis

This project analyzes the impact of technology on process innovation within the healthcare sector. It begins with an abstract summarizing the study's focus on electronic health records (EHRs) and their role in enhancing efficiency and patient care. The introduction establishes the context, research question, aims, objectives, and methodology, including a literature review exploring the benefits of healthcare technology, challenges to innovation, and recommended solutions. The research methodology section details the approach, design, data collection methods, and sampling techniques. The data analysis and discussion chapter presents quantitative findings from a survey of 55 healthcare professionals, analyzed using statistical methods, along with a discussion of the results. The conclusion summarizes the key findings, offers recommendations, discusses managerial implications, and identifies areas for future research, while also acknowledging limitations. The project aims to provide a comprehensive understanding of how technology, particularly EHRs, can improve healthcare delivery and patient outcomes, supported by a theoretical framework and empirical data.

Running head:ANALYSIS ON THE HEALTHCARE SECTOR USED TECHNOLOGY TO
MANAGE PROCESS INNOVATIONS
Analysis on the healthcare sector used technology to manage process innovations
Name of the Student:
Name of the University:

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Abstract
Innovation is an effective way to solve the healthcare related problems. This paper is explored of
innovative technology which is used into the healthcare sector. The healthcare innovation can
affect understanding of the development into the healthcare sector particularly in improving the
efficiency and healthcare data access. Electronic Health Record technology is used for managing
process innovation into the healthcare sector. It is the first step to transform the healthcare. The
benefits of this technology are improving the healthcare and patient care included safety, patient
satisfaction, interaction as well as efficiency. In this study, primary data collection method is
used where the healthcare professionals are involved to participate in the survey. The selected
sample size is 55. Quantitative data analysis is conducted where the raw data are analyzed by
statistical method in form of charts and graphs. The findings of this research study are to
improve the healthcare care, reduce human errors, reduce waiting time and improve over the
business efficiency.
Keywords: Innovation, healthcare, Electronic Health Record, patient satisfaction.

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Table of Contents
Chapter 1: Introduction....................................................................................................................4
1.1 Background............................................................................................................................4
1.2 Research question..................................................................................................................4
1.3 Research aim and objectives..................................................................................................5
1.4 Approach................................................................................................................................5
1.5 Document structure................................................................................................................5
Chapter 2: Literature Review...........................................................................................................7
2.1 Introduction............................................................................................................................7
2.2 Benefits of healthcare technology in process innovation......................................................7
2.3 Challenges to innovation in healthcare delivery....................................................................9
2.4 Recommend solution towards implementation of healthcare technology for managing
process innovation.......................................................................................................................9
2.5 Theoretical framework.........................................................................................................10
2.6 Summary..............................................................................................................................11
Chapter 3: Research Methodology................................................................................................12
3.1 Introduction..........................................................................................................................12
3.2 Method Outline....................................................................................................................12
3.3 Research Philosophy............................................................................................................13
3.4 Research Approach..............................................................................................................14

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3.5 Research Design..................................................................................................................14
3.6 Data Collection Method.......................................................................................................15
3.7 Population and Sample........................................................................................................16
3.8 Sampling Technique............................................................................................................16
3.9 Sample Size.........................................................................................................................16
3.10 Research Limitations.........................................................................................................16
3.11 Time Horizon.....................................................................................................................17
Chapter 4: Data Analysis and Discussion......................................................................................18
4.1 Introduction..........................................................................................................................18
4.2 Quantitative data analysis....................................................................................................18
4.3 Discussion............................................................................................................................30
Chapter 5: Conclusion...................................................................................................................32
5.1 Conclusion...........................................................................................................................32
5.2 Recommendations................................................................................................................32
5.3 Managerial implications......................................................................................................33
5.4 Scope for further research....................................................................................................33
5.5 Limitations...........................................................................................................................34
References......................................................................................................................................35
Appendix........................................................................................................................................38
1. Questionnaire.........................................................................................................................38

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Chapter 1: Introduction
1.1 Background
The paper is based on “Analysis on the healthcare sector used technology to manage
process innovations”. The healthcare sector is experiencing to manage process innovation aimed
to enhance life expectancy, quality of life as well as treatment options. Scuottoet al., (2017)
stated that using of healthcare technology can lead to business effective as well as cost
effectiveness into the healthcare system. Noeet al., (2017) argued that the information
technology is playing a key role into innovation of the healthcare systems. Despite rush into the
process innovation, theoretical research in the science of the healthcare innovation is limited.
This paper is based on the healthcare innovation and understanding of how the innovation
is occurred into the chosen sector. This study opens doors for the researchers to address
questions related to innovation into the healthcare sectors.In the healthcare sector, process
innovation can involve in changing how the product and services are produced and delivered.
Dodgson (2018) defined process innovation as new and improved production and delivery
method which makes significant changes into techniques, equipments as well as software.De
Vries, Bekkers and Tummers(2016) discussed that process innovation brings substantial changes
and benefits to the company by reduction and enhancement of the production system..
1.2 Research question
As mentioned in previous section, the healthcare sector technology helps to manage
process innovation so that it can meet with goals to enhance the healthcare services and gain

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productivity in the organization. The researcher works to achieve the research goals. The
research question which covers entire research study is:
How does a healthcare technology help the healthcare providers to manager process innovation?
1.3 Research aim and objectives
The aim of this particular report is to analyze impact of the healthcare sector used
technology to manage process innovations. Following are the research objectives which are
analyzed in this particular research study such as:
 To identify usage of healthcare technology for managing process innovation
 To determine challenges in process innovation in the healthcare sector
 To recommend solutions towards implementation of healthcare technology for
managing process innovation
1.4Approach
In this study, literature approach is used where the research question added value to the
norms as well as factors of influence and ways to influence alignment and methods of alignment
with the healthcare sector technology.
1.5 Document structure
This paper is divided into five chapters in which there is examining of various approaches
to innovation into the healthcare sector.
Chapter 1: This chapter provides background of the research study with innovation in the
healthcare sector for management of process innovation. The chapter provides research aim,
objectives as well as research question based on which the study is carried out.

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Chapter 2: The literature study is based on benefits of the technology in process
innovation into the healthcare sector.
Chapter 3: This chapter provides with research methods as well as procedures which are
required to complete entire study.
Chapter 4: This chapter is based on data analysis and discussion where the researcher is
opted to analyze sources such as proper results which are generated to selected research topic. It
helps to analyze the participant’s response by using excel in form of charts and figures.
Chapter 5:This chapter is provided with overview of the research topic which can
compromise results of the research subjects. It also provides recommendations, limitations in
addition to future scope of the healthcare innovation.

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Chapter 2: Literature Review
2.1 Introduction
Increasing in service costs as well as pressure to provide quality healthcare services to the
society irrespective of purchasing power are two challenges that the healthcare sector is facing
now-a-days. Biemans (2018) stated that information technology plays a key role into the
healthcare areas. Groves et al., (2016) argued that in order to provide quality services to patients
at reduced cost, maintenance of the patient history, digital imaging of paper forms as well as
generation of the electronic medical records are the healthcare technologies which help to
manage process innovation and increase productivity of the business organization. By means of
IT, the healthcare services are offering predictable and manageable services so that there is
steady transformation of their healthcare services. Zhang et al., (2017) discussed that the
healthcare sector is required to bring technological innovations to offer quality services at lower
cost and manage risks.
2.2 Benefits of healthcare technology in process innovation
Introduction of the Electronic Health Records (EHR) into the healthcare sector would
replace paper records which is a huge change allied with the healthcare professionals.The
medical assistants, health information technicians and coding professionals are playing the
healthcare role into implementation of this technology. In order to manage process innovation
into the healthcare, this technology can input patient data like vital signs, test results and others
into centralized system.Ruff (2015) explained that the medical billers as well as coders are
usedEHR in order to schedule appointments, updating of the patient records and submission of

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the medical claims. Following are the benefits of the healthcare technology into process
innovation such as:
Improve the public healthcare:EHR provides with invaluable data to the clinical
researchers with advancement of the medical knowledge as well as development of the new
treatments for the healthcare related problems (Wang, Kung, & Byrd, 2018). The healthcare
system can help to identify vital infections rapidly.
Ease of workflow:Entering of data into the healthcare system is a time consuming
process as compared to paper based methods. Witellet al., (2016) stated that it reduces risks of
human errors while entering data into the system as well as financial details. Accessing to the
patient’s data is done in viewed via the portable devices and increased in productivity.
Lower the healthcare cost:Nambisanet al., (2017) discussed that shifting from the paper
to EHR will lead to reduce costs of the outpatients by approximately 5%. As per the researchers,
there is estimation of cost savings of around $5.18% per patient in each month.
Snyder et al., (2016) stated that the healthcare technology can allow for masses of the
information to be stored at lower cost without limitations and expense of extra hardware as well
as servers. Rothaermel(2015) discussed that the healthcare sector is using cloud for the analysis
of the healthcare data as well as exchange of the health information. The technology can link the
healthcare professionals with providing them quality as well as error free data. Therefore, the
benefits are shorter waiting time for the patients, improved access to the rural areas and improve
business efficiency leading to cost savings.

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2.3 Challenges to innovation in healthcare delivery
Wang, Kung and Byrd (2018) discussed that there are various benefits into the healthcare
technology for process innovation, while there are some challenges which are discussed as
below:
Centralized data point:A central point for data information is extremely useful as well as
over dependence on cloud is introduced risks of significant information being unavailable in case
of emergency. When all the data points are available online, then it is a serious problem for the
healthcare professionals. Shanks (2016) argued that the main concern is raised from the cloud
computing as well as increase in mobile usage for security as well as protection of data.
Healthcare data hacking: The healthcare sector is facing theft where patient’s data are
stolen such as their names as well as addresses and no details regarding treatments are being
exposed. Sometimes, due to human as well as technical errors, the patient’s data are not face in
the local clinic.Bradshaw and Hultquist(2017) stated that the information on medical records is
used to create fake ID for purchasing medical equipments and drugs and even there is
submission of false insurance claims.
2.4 Recommend solution towards implementation of healthcare technology for
managing process innovation
Data analytics: The healthcare sector is claiming data, analytics as well as tools to help
in making better healthcare related decisions on which the providers are appropriate based on the
quantitative data. The value of healthcare data is a process to analyze data collected from various
sources (Nagy, Schuessler, & Dubinsky, 2016). It helps the healthcare sector to treat the patients

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Electronic
healthcare record
Cost control
Business efficiency
Healthcare process
innovation
Quality of
healthcare
in such a manner that the healthcare technology can provide personalized treatments as well as
enhance the healthcare outcomes.
Artificial intelligence:AI is used into the healthcare sector as technology which helps to
schedule appointment of the doctors based on the symptoms, minimization of the staffing
challenges; monitor the healthcare status as well as notifying the human nurse if the parameters
are out of the control (van der Have&Rubalcaba, 2016).
Blockchain for the healthcare:The healthcare sector is used blockchain technology as it
helps to exchange information with others. The end goal of this system is to decentralized record
system by means of blockchain independent of controlling of data using electronic medical
record (Ginter, Duncan, & Swayne, 2018).
2.5 Theoretical framework

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Figure 2.1: Theoretical framework
2.6 Summary
It is summarized that healthcare innovation improves business efficiency, quality,
affordability, sustainability as well as quality of the healthcare. It is included new and improved
healthcare policies and systems plus technologies which help the healthcare sector to provide
quality services to the patients. The goal of health innovation is to improve data for meetings
with public as well as healthcare needs and demands for optimization of performance of system.
Process innovation into the healthcare sector is scalable solutions as well as improvements into
the healthcare system helps to make improvement in treatment and healthcare delivery method.

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Chapter 3: Research Methodology
3.1 Introduction
The chapter, research methodology aids in defining the appropriate methods required to
obtain a detailed analysis of the results acquired during the tenure of research process. The
theories and the concepts adopted in acquiring the desired results provide assistance in in-depth
analysis of the topic of research (Kumar, 2019). The detailed methodologies are to be ardently
followed to get a better understanding and perspective in analyzing the use of technology in the
healthcare sector to manage process innovation. To fulfill the purpose of the research, complete
comprehension of the health care industries’ use of technology need to be studied. The study
involves a descriptive approach in analyzing the topic. The descriptive approach of the method
will help the researcher gain used and applied concepts of the topic and further help the
researcher in providing superior quality of the analysis.
3.2 Method Outline
In this chapter, the research methods are applied in studying and analyzing the healthcare
sector use of technology to manage process innovations. The selected philosophy for this
particular research study is positivism to help gain insight and collect resourceful information
build on logic and appropriate evaluation. The deductive and descriptive research stratagem is
efficient as well as effective in analyzing the case by relying on primary sources which will
additionally assist in analyzing the use of technology by health care industry to manage process
innovation. The impact of the study can also be determined considering the methods discussed
(Flick, 2015). Furthermore, the implementation of both primary and secondary sources will help

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to outline the required details of the research topic which will bring out enhanced quality of the
analysis. The sample size taken for the research is 55 for quantitative technique.
3.3 Research Philosophy
Research philosophy in research methodology aids to decide the appropriate methods to
gain detailed information on the topic. In accordance to Hair Jr et al. (2015), the choice of a
research philosophy is significant in explaining the assumptions undertaken in conducting the
study. Positivism, interpretivism and realism are the broad and familiar forms of epistemology.
Positivism aids the researcher in applying and understanding of the logic with the
objective to discover any information and hidden factors in a scientific way. Though scientific
method dominates, metaphysics is ignored by positivism to enable detailed observation.
Interpretivim on the other side supports the complex model of the business world and social
management activities. Realism is a mixed bag of both positivism and interpretivism, involving
attributes of the two philosophies. Realism describes the use of human beliefs in studying the
varied forms of interactions of humans and reality.
Justification of the chosen Philosophy
Positivism is the chosen philosophy for the research to study the hidden factors and
conduct the research according to the need of the study. The course of the study is time
consuming hence, interpretative and realism is discarded from the choice of philosophy.
Moreover, positivism limits the manipulation of data by the researcher which minimizes errors
significantly.

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3.4 Research Approach
An appropriate approach to conduct research is required to unveil the format of the
research. A research topic can be broadly divided into deductive or inductive ways. Deductive
approach involves the practical use of the theories applied to gain knowledge and content of the
paper. The aim of deductive method is to build a theory filled with concepts and specifications of
analysis of data. Inductive method of study is chosen in a situation where there is insufficient
amount of data available. The primary stage of this approach is observation of the element to
gain considerable amount of relevant knowledge and information to pave the path of the research
work. The selection of a research approach is chosen on the basis of the research subject at hand.
Justification for selection of the chosen Approach:
This research study analyses the use of technologies in the healthcare sector to manage
process innovation. For this particular study, deductive approach will provide the appropriate
manner to precisely conduct the research. Inductive approach cannot be applied for the current
research topic as there are no new theories which the researcher has emphasized.
3.5 Research Design
Research design aids in elucidating the skeleton of the research topic and in deciding the
analyzing pattern and collection method. There are three kinds of research design techniques –
exploratory, explanatory and descriptive. Exploratory design assists the researcher to
acknowledge several sorts of thoughts and ideas that is required in completion of the paper.
Explanatory designs discuss the occurrence of events and the effect of the happenings. Lastly the
aim of descriptive design is to gain details on the occurrence of the events.
Justification for selection of the chosen Design

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Descriptive design is chosen for the particular research paper as it showed the ability to
provide detailed idea of the management of process innovation. Explanatory is avoided in this
case as the design supports longitudinal concept of study which is not in sync for the particular
research topic.
3.6 Data Collection Method
Data are the most important source of information that helps in the research process as it
provides superior insights into the subject. Data collection is important to gain accurate result in
a research process (alinkas, 2017).
Data Sources: Primary and Secondary
Data sources helps in easy penetration into the topic and similarly aids in extracting
maximum information as per the requirement of the study. There are two kinds of sources to
collect data- primary source and secondary source. Primary sources provides raw data collected
through first hand, however requires validation Secondary sources include sources like books,
blogs, articles, journals and others.
Data techniques: Qualitative and Quantitative
There are two kinds of data techniques: qualitative and quantitative. Qualitative data adds
value to the previously acquired data record. Quantitative data applies statistical data which are
helpful in recording huge sample sizes (Jensen, 2017). For this particular research, quantitative
data will be considered to study the use of technology in healthcare sector to manage process
innovation.

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3.7 Population and Sample
In the present research study healthcare providers are selected to study the use of
technologies in the healthcare sector.
3.8 Sampling Technique
The sample for healthcare providers was random probability sampling and there were no
additional criteria for the selection. Online questionnaire were used to make the healthcare
professional participate.
3.9 Sample Size
The total sample size for the research study is 55, comprising quantitative form.
3.10 Ethical Considerations
During conducting a research, the researcher must follow the ethical code of conduct in
acquiring information. Respondent’s anonymity was maintained and not any kind of mental or
physical exertion was imparted. Respondents who willingly volunteered for the survey, their
participation were encouraged in the research topic. Data is not used for any commercial
application and solely used for academic purpose.
3.10Research Limitations
A research study faces several restraining factors. The limitation faced for this particular
research is time constraint. Cross sectional nature of the study the researchers faced time
limitations. Budget provided few bottleneck for the research.

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3.11Time Horizon
Gantt chart is applied to easily complete the research.
Main activities Week
1
Week
2
Week
3
Week
4
Week
5
Week
6
Week
7
Selection of topic 
Collection of data from primary sources  
Layout creation 
Literature review   
Research Plan formation  
Research Techniques selection  
Primary data collection  
Interpretation & Analysis of Data  
Data Finding 
Study conclusion 
Rough Draft formation  
Final Work submission  
Table 1: Gantt chart

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Chapter 4: Data Analysis and Discussion
4.1 Introduction
In this data analysis chapter, the researcher demonstrates the data analysis based on
analyzing the healthcare technology for managing the process innovation. By using the
quantitative data analysis, the researcher had conducted the study to make proper investigation
on selected research topic. The researcher is opted for getting quantitative data from the
healthcare professional and healthcare providers though using survey questionnaire method. The
data analysis procedure is based on getting raw data using primary data collection method.
4.2 Quantitative data analysis
The healthcare professionals are selected for this research study to measure quantitative
analysis so that the researcher is able to investigate and analyze the healthcare industry used
technology to manage process innovation. The total numbers of participants selected for this
research study are 55 and other participants are not interested to provide their responses based on
the questions.
1. Gender
Options Number of
respondents
Total respondents Percentage of
responses
Male 24 55 43.6%
Female 31 55 56.4%
Table 4.1: Gender

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Figure 4.1: Gender
It is analyzed that 56.4% of the respondents are female and 43.6% of the respondents are
male. Therefore, female participants are mostly interested in the research study.
2. Age group
Options Number of
respondents
Total respondents Percentage of
responses
25-29 years 15 55 27.3%
30-34 years 21 55 38.2%
Above 35 years 19 55 34.5%
Table 4.2: Age group

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Figure 4.2: Age group
It is analyzed that 38.2% of the participants are between age 30-34 years, 34.5% are
between 35 years and 27.3% are between age group of 25-29 years. Therefore, most of the
participants are working and interesting into performing the survey.
3. Profession
Options Number of
respondents
Total respondents Percentage of
responses
Healthcare
professionals
8 55 14.5%
Healthcare providers 21 55 38.2%
Doctors 12 55 21.8%
Physicians 14 55 25.5%

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Table 4.3: Profession
Figure 4.3: Profession
It is analyzed that 38.2% of the respondents are healthcare providers, 25.5% of them are
physicians, 21.8% are doctors and 14.5% of them are healthcare professionals. Therefore, most
of the participants those are interested into the survey are healthcare providers.
4. How far do you agree that the healthcare sector experiences innovation aimed to
enhance quality of life and diagnostic options?
Options Number of
respondents
Total respondents Percentage of
responses
Strongly disagree 0 55 0%
Disagree 14 55 25.5%
Neutral 8 55 14.5%
Agree 19 55 34.5%

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Strongly agree 14 55 25.5%
Table 4.4: Innovation of healthcare sector
Figure 4.4: Innovation of healthcare sector
It is analyzed that 34.5% of the respondents are agreed that the healthcare sector
experiences innovation aimed to enhance quality of life and diagnostic options. The healthcare
organizations are facing challenges in improving the quality of healthcare data, reduce harm,
improve access to the patient data, increase in business efficiency as well as lower the
operational cost. Therefore, healthcare technology will manage process innovation so that the
healthcare industry can bring massive changes.
5. How far do you agree that the information technology play a vital role in innovation of
the healthcare systems?
Options Number of
respondents
Total respondents Percentage of
responses

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Strongly disagree 1 55 1.8%
Disagree 12 55 21.8%
Neutral 5 55 9.1%
Agree 20 55 36.4%
Strongly agree 17 55 30.9%
Table 4.5: Information technology playsrole in innovation of the healthcare systems
Figure 4.5: Information technology plays role in innovation of the healthcare systems
It is analyzed that 36.4% of the respondents are agreed that the information technology
play a vital role in innovation of the healthcare systems. The information technology can
improve the healthcare by using it in countless ways to modify the healthcare service delivery,
safety of the patients as well as relationship among the patients as well as healthcare providers.
Clinical decision system is used in this case for helping in diagnosis of the individual patients as
well as treats them properly.

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6. How far do you agree that the process innovation improve production and delivery
method in the healthcare industry?
Options Number of
respondents
Total respondents Percentage of
responses
Strongly disagree 2 55 3.6%
Disagree 13 55 23.6%
Neutral 7 55 12.7%
Agree 18 55 32.7%
Strongly agree 15 55 27.3%
Table 4.6: Process innovation improve production and delivery method
Figure 4.6: Process innovation improve production and delivery method
It is analyzed that 32.7% of the respondents are agreed that process innovation improve
production and delivery method in the healthcare industry. Process innovation into the healthcare

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operations can improve over quality, improve access to the data, and lower the cost. Innovative
way to undertake dialysis is to be performed to each individual patient so that they are treated at
highest priority. There is change in innovation in treatment of diseases like cancer as well as
diabetes which will reduce deaths in the patients.
7. How far do you agree that the process innovation detect potential flaws in product and
increase efficiency of production phase?
Options Number of
respondents
Total respondents Percentage of
responses
Strongly disagree 2 55 3.6%
Disagree 12 55 21.8%
Neutral 5 55 9.1%
Agree 21 55 38.2%
Strongly agree 15 55 27.3%
Table 4.7: Process innovation detect potential flaws in product

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Figure 4.7: Process innovation detect potential flaws in product
It is analyzed that 38.2% of the respondents are agreed that process innovation detect
potential flaws in product and increase efficiency of production phase. Process innovation
improves product services from the current healthcare operations, increase efficiency of the
system wide and improve over the patient care. It can also help to improve the healthcare costs
by engaging the stakeholders and increasing the impact of improvement initiatives.
8. How far do you agree that the lean production helps healthcare through faster
proceedings and shorter the wait time?
Options Number of
respondents
Total respondents Percentage of
responses
Strongly disagree 2 55 3.6%
Disagree 9 55 16.4%
Neutral 14 55 25.5%
Agree 13 55 23.6%

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Strongly agree 17 55 30.9%
Table 4.8: Lean production helps in healthcare sector
Figure 4.8: Lean production helps in healthcare sector
It is analyzed that 30.9% of the respondents are strongly agreed that the lean production
helps healthcare through faster proceedings and shorter the wait time. Long waiting time is a
source of dissatisfaction of the patients with the healthcare. Lean production is aimed to create
value without waste. Admission to the hospital as well as discharge from the hospital is
mentioned as the value streams contain non-value added activities as well as waste. It is found
that lean production system can reduce administrative barriers, reduce waiting time and faster
proceedings of the healthcare services. Using this system, the healthcare providers can provide
services at correct time as well as accurate volume furthermore quality.

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9. How far do you agree that theprocess innovation leads to challenge against cost
reduction and increase business efficiency?
Options Number of
respondents
Total respondents Percentage of
responses
Strongly disagree 1 55 1.8%
Disagree 10 55 18.2%
Neutral 9 55 16.4%
Agree 14 55 25.5%
Strongly agree 21 55 38.2%
Table 4.9: Process innovation leads to challenge against cost reduction and increase
business efficiency

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Figure 4.9: Process innovation leads to challenge against cost reduction and increase
business efficiency
It is analyzed that 38.2% of the respondents are strongly agreed that process innovation
leads to challenge against cost reduction and increase business efficiency. If the healthcare data
is not able to meet with the patient’s satisfaction level, then it will not lead to increase market
share, pursue the cost reduction as well as greater business efficiency. It prevents the customer
services problems. It can reduce product cost, drive healthcare growth as well as expand the
margin.
10. How far do you agree that theprocess innovation in healthcare technology can lead to
high level customer satisfaction?
Options Number of
respondents
Total respondents Percentage of
responses
Strongly disagree 2 55 3.6%
Disagree 12 55 21.8%
Neutral 4 55 7.3%
Agree 14 55 25.5%
Strongly agree 23 55 41.8%
Table 4.10: Process innovation in healthcare technology can lead to high level customer
satisfaction

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Figure 4.10: Process innovation in healthcare technology can lead to high level customer
satisfaction
It is analyzed that 41.8% are strongly agreed that the process innovation in healthcare
technology can lead to high level customer satisfaction.Most of the healthcare sector has given
highest priority to the customers or patients by providing them best quality of healthcare services
so that they will become again to their hospital to get their services. The main priority is to
provide quality and improved products as well as services to the customers.
4.3 Discussion
It is discussed that growth of the healthcare industry is fuelled by growing as well as
ageing population, increase into the income levels as well as change in the technology.
Addressing of the healthcare challenges are complex for the healthcare sector, therefore the
organization is required to understand continuum care towards the patients. It is found that
adopting of process innovation into the healthcare sector due to usage of healthcare technology
can improve its efficiency and reduce costs. The hospitals can view the products which help
them to reduce the cost as well as improve the health as innovation. The patients as well as
customers of the healthcare sector can view the products which can provide them with financial

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protections. Into the emerging market, there are various drivers of innovation. The healthcare
technology can change way of delivering the healthcare products as well as services. Customized
technology has potential to impact the patients as well as provide them with quality of healthcare
service delivery, reduction of the turnaround time of workflows plus entire operational costs.
There are changes in accountability of the healthcare system so that there is innovative changes
in the process healthcare industry is provided services to their patients. There are customized
technological advancements implemented such as electronic health record, clinical devices and
healthcare data analytics.
The technological developments are required to focus on availability plus quality of the
human resources with skill sets as well as various levels of the healthcare set up. Quality human
resources as well as relevant healthcare technology can help to create progressive approaches to
create a healthcare system so that process innovation has to be taken place. Improvement over
quality of life is key significant benefits to integrate process innovations into the medical. The
technology can monitor the system properly, comfortable scanning equipments which allow the
patients to expend a lesser amount of time to recover and enjoy a quality life. The healthcare
sector is facing challenges to improve over quality of the healthcare data, reduce the wastes,
improve over the access of data, and increase in business efficiency, in addition to lower the cost;
in this case process innovation is main priority of the healthcare sector.

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Chapter 5: Conclusion
5.1 Conclusion
It is concluded that the healthcare technology is included medical devices which are used
in the information technologies related to healthcare. The technology is regulated for the
healthcare customers for development of guidance as well as usability of the health information
technologies. Usage of the electronic health records in the healthcare sector will change in the
business process by change in paper submission. The technology can make improvement into the
business functions and increase efficiency and reduce the cost. This technology is also helpful in
process innovation by providing error free histories of the patient. The waiting time of the
patients is also reduced which lead to higher satisfaction level of the customers. Change is not
constant in the world and each industry is innovative as well as invested in new technology to
grow in the competitive market. The technology is provided phase by phase processes to make
process innovation so that they can provide quality healthcare products and services to the
patients. It is found that information technology plays a key significant role into the healthcare
sector by maintaining patient’s history, digital imaging of the paper forms as well as generating
electronic medical records. By means of IT, the healthcare service offerings are become
predictable as well as manageable so that the healthcare industry is experiencing steady
transformations.
5.2 Recommendations
Use of 3D-printed devices: It should be recommended to implement in the healthcare
sector as it is lower cost as well as highly customized medical technological products which can
tailor to suit with the physiological requirements of the individuals.

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Leverage social media to improve patient’s experiences: It is recommended to tap data
from the social media as well as online community so that it helps to make improvement into the
healthcare operations. It helps to track customer’s experiences as well as population health trends
into real time.
Tele-health services: It should be a convenient way to provide healthcare services as the
customers are not required to visit the office; therefore it will reduce travel time. It prevents
complications in addition to emergency room visit.
5.3 Managerial implications
The healthcare organizations are adopted innovation strategies as a way to get success in
the global marketplace. There is an increase into the healthcare providers those are used
innovative technologies to provide quality services to patients. The healthcare services are
provided direct impact on the physical as well as mental health of the patients. The healthcare
innovation is a way to increase performance of management strategies so that the top level
management can support to the healthcare professionals to provide high level of healthcare
services.
5.4 Scope for further research
In the future, there is lot of rise in the healthcare industry because of awareness among
people. The healthcare sector is larger growing sector in entire world, therefore the competition
is high. In order to meet with the healthcare challenges, the sector is compelling voice among the
physicians in addition to healthcare providers. The sector in the future is continued to use leading
data analytics to reduce bad effects of the healthcare services. In the future, healthcare will

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transform from generic to specific. The healthcare delivery will be isolated in silos at single
points in proper time.
5.5 Limitations
Due to short period of time to perform the research study, there is limitation to use SPSS
to analyze the raw data. There is also budget constraint which restricts the researcher to do the
software. The provided sample size for this research study is little, therefore the validity as well
as reliability of the collected data is also not so accurate. The study is mainly based on the
electronic health record technology, while in further research there should be mention of other
healthcare technologies which help to manage process innovation.

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Appendix
1. Questionnaire
1. Gender
 Male
 Female
2. Age group
 25-29 years
 30-34 years
 Above 35 years
3. Profession
 Healthcare professionals
 Healthcare providers
 Doctors
 Physicians
4.How far do you agree that the healthcare sector experiences innovation aimed to enhance
quality of life and diagnostic options?
 Strongly disagree

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 Disagree
 Neutral
 Agree
 Strongly agree
5.How far do you agree that the information technology play a vital role in innovation of
the healthcare systems?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree
6. How far do you agree that the process innovation improve production and delivery
method in the healthcare industry?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree
7.How far do you agree that the process innovation detect potential flaws in product and
increase efficiency of production phase?
 Strongly disagree

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 Disagree
 Neutral
 Agree
 Strongly agree
8. How far do you agree that the lean production helps healthcare through faster
proceedings and shorter the wait time?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree
9. How far do you agree that the process innovation leads to challenge against cost
reduction and increase business efficiency?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree
10. How far do you agree that the process innovation in healthcare technology can lead to
high level customer satisfaction?
 Strongly disagree

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 Disagree
 Neutral
 Agree
 Strongly agree