Healthcare Operational Management Skills Development Report

This report delves into the realm of operational management within healthcare settings, outlining the roles and responsibilities of operational managers. It explores essential leadership skills, emphasizing their impact on team performance and service quality. The report applies leadership theories, such as Servant Leadership, to healthcare practices, highlighting how these theories can guide effective decision-making and foster a positive work environment. It further examines theoretical models of leadership management, including the Administrative management approach, and provides conflict resolution strategies used in healthcare. A practical plan for implementing changes in healthcare facilities is presented, detailing steps like creating a change team and defining the problem or opportunity. The report concludes by assessing the impact of the proposed plan on service delivery and patient outcomes, emphasizing the importance of continuous improvement. The report analyzes the importance of leadership skills, theoretical models, and conflict resolution strategies in operational management within a healthcare facility.

DEVELOPING
OPERATIONAL
MANAGEMENT
SKILLS IN
HEALTHCARE

TABLE OF CONTENT
 INTRODUCTION
 Roles and responsibility of an operation manager in Healthcare practise
 Different skills of leadership
 Leaderships theories application to healthcare practices
 Theoretical models of leadership management
 Conflict solution strategies
 Plan to implement changes in areas of provision
 Impact of plan over the services and individual outcomes.
 CONCLUSION
 REFERENCES

INTRODUCTION
 Operational management is also a function of the business which is
said to be responsible for the management of the process of creation
of the goods and services.
 In this project the operational management development is shown in
the healthcare facility.
 This is how this project will explain the competencies of the operation
of the managers in the healthcare practices.
 Theories are applied for the leadership of operational management in
Healthcare.

ROLES AND RESPONSIBILITY OF AN OPERATION
MANAGER IN HEALTHCARE PRACTICE
 Operation manager plays a vital role in the health care practices.
 Operation manager in Healthcare look for controlling the overall
cost and also improvising the quality of services which is being
provided to their patients.
 The main objective of operation manager in Healthcare practices is
to minimise the cost and also find out adequate levels and provide
high quality of services.
 Along with this it is the responsibility of operations manager that
they must improvise to quality of services which is being given to
their patients and treat them well.

DIFFERENT SKILLS OF LEADERSHIP
 Different personal skills are one of the priorities in leadership which
is being done through different operational task in the Healthcare
practices.
 Leadership always provide a difference between an effective leader
and a team.
 To become a leader in Healthcare industry is also a unique kind of a
skill which a person held.
 In the Healthcare industry it is very important to choose correct
leadership style so that the leader can guide the entire team and team
can provide better and High Quality Services to their patients.

LEADERSHIPS THEORIES APPLICATION
TO HEALTHCARE PRACTICES
 Leadership can be defined as way in which the leader influences its
followers for accomplishing a certain goal with the means of
motivation, training and other aspects.
 The leadership theory which can be used for healthcare practices is
the Servant Leadership.
 This theory explains that for leading the leader first needs to serve so
that the leader can go through all what the followers go through so
that better and emotionally intelligent decisions can be made.
 This is how the leader is successful in encouraging passion into
other people

THEORETICAL MODELS OF LEADERSHIP
MANAGEMENT AND TEAM BUILDING
 For the leadership management and team building in the Healthcare
industry the Administrative management approach can be used.
 This approach talks about some functions which are considered to be
very essential in the leadership management and team building of
the company.
 These functions are,
Foresight :
 In this function it has been stated that the leaders are needed to plan
the future of the organization or the team there are leading.

CONFLICT SOLUTION STRATEGIES
 Conflicts is the mismatch of ideas and opinions between two or more individuals in an
organization.
 In the healthcare facility conflicts are caused due to the differences in decision of the
healthcare workers.
 The strategies used by the healthcare worker for resolving conflicts are,
 Forcing :
 In this strategy the authority which possess the power of satisfying the concerns of the
conflicts without regarding the concerning part which is included in the conflict
(Araujo, 2019).
 Accommodating :
 This strategy says that the healthcare worker should let the other party satisfy their
needs or concern and neglect their own.

PLAN TO IMPLEMENT CHANGES IN
AREAS OF PROVISION
 For implementing changes in the Health care facility a plan can be
utilized. This plan consists of the following steps,
Create a change team :
 For creating a change and to implementation that in an organization it
is very to change the team.
 In the new team there should be one individual who is experienced and
can lead others with the help of tools, training and team techniques.
Defining the problem or the opportunity :
 The reason for which the new changed team has been formed should be
clearly stated.

IMPACT OF PLAN OVER THE SERVICES
AND INDIVIDUAL OUTCOMES
 With the help of this plan the healthcare workers of the
company will be successful in determination of the effective
ways of providing different services to the patient.
 Re-establishment of the teams in the healthcare organization
can also increase the effectiveness of the outcomes of the
healthcare services provided to the patients.
 This plan proves to be very effective as it does not just say
what should be done but also explains the area of
improvement for the healthcare workers.

CONCLUSION
 After analysing the entire report it can be concluded that this report focuses
on roles and responsibilities of operational manager within the Healthcare
organization.
 Along with this various skills in a leadership is also being explained in this
report.
 This report also provides different theories of leadership for the Healthcare
practices and how this theories can improvised the style of Management
associate elaborated in this report.
 Various theoretical model of leadership has been discussed in this report so
that organisation can choose appropriate leadership style.

REFERENCES
 Hallam, C.R. and Contreras, C., 2018. Lean healthcare: scale,
scope and sustainability. International journal of health care
quality assurance.
 Laurenza, E.,and et.al., 2018. The effect of digital technologies
adoption in healthcare industry: a case based
analysis. Business process management journal.