MMHA 6500: Analyzing Optimal Team Performance in Healthcare Teams

This assignment focuses on analyzing conditions for optimal team performance in healthcare leadership. It addresses how leaders can leverage listening by embracing feedback, implementing an open-door policy, and fostering intra-team communication. The discussion also explores how to address team member slackness by clarifying roles, identifying new ways to motivate, and revisiting team objectives. Furthermore, it touches on the importance of an organization's position in determining profitability, advocating for a differentiation strategy to meet market needs and build a strong brand. This document is available on Desklib, a platform offering study tools and resources for students.

Question 1
Essentially, a leader may fail to realize the value of information that can be drawn from
the minds of other team members. A somewhat astute leader is well informed of the fact that
more could be achieved by surrendering the floor rather than often dominating it. The following
are some of the ways a leader can leverage listening.
Embrace Feedback
Drumming up support, embracing, and taking action based on the feedback ensures
communication is improved thereby contributing to increased morale and output. Therefore,
leaders ought to take advantage of the value of direct reports and feedback.
Implement an Open Door Policy
Open door policy is among the most classical tools used to champion effective
communication. Having the door open ensures team members can share concerns, seek advice,
and request feedback. It will be of great value for team effectiveness since it promotes openness
and transparency between the leader and the team as a whole.
Intra-team Communication
For effectiveness implementation of intra-team communication, the leader has to ensure
every team member gets an opportunity to be listened to. This would go far and beyond to ensure
even the less likely to speak are accorded the chance to express themselves.
Question 2

When a team member slacks, there is an operational risk that would more likely drag
down the efforts of an entire team. The consequences of a non-compliant team member can be
clarified through the following ways.
Clarify roles
Ideally, it is a possibility that the non-compliant team member has fairly little grasp of
their role in a team. In that case, an assessment could be key to helping clarify duties and
responsibilities so that the whole team can have a greater understanding henceforth.
Identify New Ways to Motivate
Given that it could not be the end to team member slackness. Finding new ways to
motivate could be key. There is a need to identify suitable roles for the team members and look
for ways to reassign tasks. Not only would this offset further slackness but would also ensure the
team members showcase their capabilities.
Revisit the Team Objective
A team member’s slackness could be an opportunity to identify underlying team issues.
In that light, it is an opportunity to spearhead conversation with the entire team for clarity that
could instill productivity and purpose.
Question 3
An organization’s position determines where a firm’s profitability would lie. Though it
requires great efforts in terms of marketing investment, differentiation strategy is best vouched
for. In that strategy, an organization is geared towards being unique along given dimensions that
are deemed valuable by a consumer. The current markets call for organizations to uniquely

position themselves to meet market needs which the strategy sufficiently considers. This ensures
that a strong brand is built. The reward that comes with establishing a brand is a premium price
resulting in high returns.