MBA623: Healthcare Management Case Study Analysis Report

This report provides a comprehensive analysis of St. John of God Healthcare, examining various aspects of its operations. It begins with an executive summary outlining key responsibilities and investments. The report then delves into the organization's structure, including its trustees, board members, and executive leadership. It assesses the political and policy environment, organizational design and coordination, and leadership and teamwork. A significant portion of the report focuses on financial resource utilization, including revenue, capital expenditure, and investments in facility development and technology. The report highlights the organization's attitude towards technology, showcasing its investments in innovative programs like the My Admission portal, Doctor Connect app, Smileyscope VR, and Clinical Command Centre. The report also discusses employment issues and concludes with recommendations for improvement, based on the analysis of these different areas of the organization.

Running head: HEALTHCARE MANAGEMENT
Healthcare Management
Name of the Student:
Name of the University:
Author Note:

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Executive Summary
The trustees have the wide range of responsibilities and they have the authority and it includes
the evaluation, appointment of members to the governing board. The Trustee also ensures the
ministry also stays faithful to the role within the catholic Church. The company value the
exceptional work of the employees and it is dedicated to attracting and retaining the best people.
The health organization also offer additional perks facilities like the employee assistance
program, health, medical. St. John of God healthcare is continuously investing into the
redevelopments at the existing hospitals so that expanded services can be provided to the existing
hospitals. This will lead to an improved care giver and patient experience.

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Contents
Introduction......................................................................................................................................3
About the healthcare organization...................................................................................................3
Political and policy environment.....................................................................................................4
Organizational design and coordination..........................................................................................5
Leadership and teamwork................................................................................................................5
Financial resource Utilisation..........................................................................................................6
Attitude to and utilisation of technology.........................................................................................7
Organization in news.......................................................................................................................9
Employment issues..........................................................................................................................9
Conclusion and Recommendation.................................................................................................10
Reference.......................................................................................................................................11

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Introduction
healthcare management can be described as the healthcare administration and it includes
the oversight, management and administration of the healthcare systems, medical facilities, entire
hospital, hospitals and the public health systems. The duties of the health professionals is to
ensure that the resources are used efficiently, information is spread across the organization in an
efficient way, qualified employees are hired, individual employees runs smoothly. There are
general healthcare managers that are considered as specialists. It is important to note that the
generalists are the ones that are oversee the entire specialists (Shanks 2016). This assignment
includes the assessment of St. John of God health organisation. This organization will be
analysed based on the utilisation and attitude towards the technology; utilisation of the financial
resources, team work and utilisation; organization design and coordination; policy environment
and political environment. This study will also include aspects like whether the organization had
been in the news for any bad or good reason. Are the consumers satisfied with the various types
of the services? is the organization performing from a financial perspective and employee issue.
About the healthcare organization
The St. John of God Health Care, is a ministry of the Catholic Church and St. John is one
of the leading healthcare providers. The vision, mission, and the values are a guide for the
service delivery of the communities, visitors, clients and patients we serve. St. John of God
health organisation is a not for profit organization and the care provided by the healthcare
organization provides healing and hope in our hospital, outreach services, disability, home
nursing, hospital throughout the Australia and New Zealand and also in Asia. St. John of God
health organisation provides a holistic care that aligns with the vision that offers the experience
the dignity, honours and the gives the reason to hope. The absolute commitment to high quality

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healthcare and service is demonstrated through the active partnership of the stakeholders and
other communities where the St. John of God health organisation services. The vision of the St.
John of God health organisation is to proclaim and live the healing touch of the God’s love and
invite people so that they can discover the fullness and richness in their lives. The core values
reflect the guide to the behaviour and the heritage of the St. John of God health organisation. The
core values are the excellence, justice, respect, compassion, and hospitality (Sjog.org.au 2019).
Political and policy environment
St. John of God health organisation has 19 hospitals that are located in the New South
Wales and Western Australia. Likewise, it has been seen that the St. John of God Burwood
Hospital have a professor in which the Marie Paul Austin for the depression screening and of the
mother that are associated with the perinatal period. landmark funding is initiated in which 6 to
12 publicly funded beds are allocated to the NSW hospital through the New South Wales policy
work. The Clinical risk management was managed through the Clinical Incident management
policy. This policy was refreshed in the year 2017 to 2018 so as to reflect the different types of
the jurisdictional requirements. It will also serve as a guide for the caregivers that are using the
electronic form of feedback management system. The patient management process is also
amended so as to bring amendment into the organization wide complains management policy.
The Surgical safety is tackle into account by the implementation of the Safe Surgical Specimen
Transfer Policy. There is also a review for the Surgical Instrumentation Count Policy. The St.
John of God health organisation also implements as well as endorses the catholic Chaplaincy
Services, as well as the Chapel and Sacred Spaces policy. In order to maintain the industrial
relation landscape, the St. John of God health organisation follows the Western Australia State
Government's Wages policy (Annualreport2018.sjog.org.au 2019).

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Organizational design and coordination
The overall responsibility St. John of God Health care falls on the Trustees. The trustees
bring experiences, skills, wealth to the organization. The trustees have the wide range of
responsibilities and they have the authority and it includes the evaluation, appointment of
members to the governing board. The Trustee also ensures the ministry also stays faithful to the
role within the catholic Church. It is important to mention that the trustees meet 11 times in a
single year. Currently the organization have 8 Trustee members. The Board is appointed by the
trustees and the Board members are actually responsible to the trustees for the strategic
development of the and stewardship development of the organization. It is important to mention
that the selection of the board members is based on the complementary and varied skills and it is
being drawn from a wide range of backgrounds. Currently the organization have a total of 9
board members. It is important to highlight that the Group Chief Executive officer are appointed
by the Board and these group CEOs are held responsible for the organizations everyday
management in the Asia Pacific region, New Zealand, Australia. The group Chief executive
officer heads the committee of the group executive and it is comprised of the senior executives
that provide the advice and assistance on the operational matters. It is seen that the committee
meets quarterly. There is a total of 16 members in the chief executive member committee
(Sjog.org.au 2019).
Leadership and teamwork
The leadership is provided by the Chief Executive Officer and he heads and chairs the
group of the executive committee members that are held by a total of 16 members. This group is
leaded by the Group Executive officer. The Group Executive officer has a total of 30 years of

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experience and he has a total of 16 years of experience of being the Chief Executive Officer in
different healthcare organizations that are located in the Queensland and Western Australia. The
Executive committee members act in coordination with the leadership of the Group Executive
Officer. It has been highlighted that each of the members of the executive committee brings with
itself a lot of experiences that are proved to be beneficial for the St. John of God health care. The
each of the members bring the certain amount of expertise in the different areas of healthcare and
it includes the anaesthesia, safety of the paediatric patients, infectious diseases, management and
nursing areas (Sjog.org.au 2019).
Financial resource Utilisation
To provide an overview of the financial resources, it is important to mention that there is
a need to mention about the revenue. The revenue is found to be increasing by the 1,1 percent.
The final report of the St. John of God Health Organization's capital expenditure goes to the
plant and equipment purchases and he facility development. The total amount of expenditure for
the year 2017 to 2018 is 82.6 million dollars (Annualreport2018.sjog.org.au 2019).

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Figure 1: Financial performance of St. John of God health care [source: Official report]
The amount of capital expenditure for the facility development is 43.5 million dollars and
for the plant and equipment it is 39.1 million dollars. It is important to mention that the hospitals
are capital intensive because a lot of funds are spent on the expansions, upgrades along with the
large sums of investments on the digital technology. In the year 2018, a new hospital named St.
John of God Berwick is opened and the hospital has 202 beds and along with it refurbishment of
the God Frankston Rehabilitation Hospital was completed. Both these hospitals are completed in
the Victoria and in Western Australia refurbishment works are being carried out in the St John of
God Mt Lawley Hospitals and at St John of God Subiaco (Annualreport2018.sjog.org.au 2019).
Revenue also includes the social justice and community services expenditure and it has increased
by the 7.7 percent for the year 2017 to 2018. This actually reflects a growth of the 33 percent in
the disability services and St John of God Health Care directly contributes an amount of 20.5
million dollars for the year 2018 by the direct fund contribution. St. John of God healthcare
organization is one of the hospital organization that stresses on building healthy communities. It
has been found that the St. John of God healthcare is continuously investing into the
redevelopments at the existing hospitals so that expanded services can be provided to the existing
hospitals. This will lead to an improved care giver and patient experience. The building projects
of St. John of God healthcare is a significant and major step towards the commitment of
consolidating and strengthening the communities in which they operate. By providing the
innovative and new services, St. John of God healthcare can deliver a quality and distinctive care
to more number of people (Annualreport2018.sjog.org.au 2019).

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Attitude to and utilisation of technology
St John of God Health Care invests a lot of money so that they can highly innovate
technology programs and digital programs and tools so that it can accommodate the expectation
needs of the patients, caregiver and the specialists. My admission portal is a portal where the
patients visits before visiting the St John of God Murdoch Hospital. This has been possible by
the inclusion and implementation of the admission portal that stays online. The main purpose of
the portal is to stem line the interaction between the patients and the St John of God Murdoch
Hospital. This reduces the usage of the paper and all the other formalities of hospital admission
are done through the online process. The Doctors now connect through the mobile app. The app
is found to be providing the key diagnostic test results and the key diagnostic test results that are
both deployed and developed by the St John of God Subiaco, Murdoch and Bendigo Hospitals.
The name of the app is Doctor connect and the app provides specialists with access to the patient
information a this can be viewed on the mobile devices. Therefore, it enables the clinical
decision making in a timely manner and anytime and anywhere. Smileyscope provides a virtual
reality experience and it is called as a smileyscope VR that transforms the minor procedures into
an adventure for the kids. It is important to mention that this is trialled in the St John of God
Midland Public Hospital. This new technology helps in the reducing stress, anxiety and pain for
the children that are aged 3 to 13 years (Annualreport2018.sjog.org.au 2019). It has been notified
by the St John of God Health Care that they will be introducing the same VR concept into the
other hospitals as well. Clinical Command Centre is one of the successful implementation at the
St John of God Murdoch Hospital. The clinical command centre is aimed towards the improving
the caregiver experience, specialist and patient experience. Project Camillus or the Attendance,
time and rostering system that has a vision of creating a sustainable and optimised workforce for

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the management of the environment. for this purpose, a Kronos workforce management system
is used that can select the group wide rostering. This is used to streamline the payroll system and
it will optimise the payroll system and the associated processes. This also includes the
consolidation and preparation of the customisation, preparation and associated processes. MED
VR is one of is work of a start-up company called the MEDVR and it is one of the first
technologies that can provide assistance in the diagnostic imaging. It is important to note that this
technology helps in the conversion of the two dimensional slices of MRI and CT scans into 3
dimensional model by combining the both. This provides an immersive experience
(Annualreport2018.sjog.org.au 2019).
Organization in news
The St John of God Health Care has been in the news but they are all for the good
reasons. In one of news article it has bene seen that the phase 3 trials relating to the CelGro
technology in patient that have damaged nerves. It has been shown through the trial that the
patients have regained sensation in the affected limbs that had lost muscle sensation. The trial
has been conducted in the St John of God Hospital in Perth. This trial included a total of 20
patients and the over 75 percent of the employees are treated by this method. The name of the
company is Orthocell and the name of the technology is CelGro that can help in bone re-
generation and tendon damage (stockhead.com.au 2019).
Employment issues
There is no employment related issues found for the St. John of God health care because
the St John of God Health Care is focused on developing, rewarding and recognising more than
13950 employees for the care givers to be best. The company value the exceptional work of the
employees and it is dedicated to attracting and retaining the best people. The health organization

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also offer additional perks facilities like the employee assistance program, health, medical and
discounted hospital insurance services, purchased leave, flexible work portions, and salary
packaging, and training and development (Sjog.org.au 2019).
Conclusion and Recommendation
From the above discussion it can be concluded that, The Executive committee members
act in coordination with the leadership of the Group Executive Officer. It has been highlighted
that each of the members of the executive committee brings with itself a lot of experiences that
are proved to be beneficial for the St. John of God health care. This will lead to an improved care
giver and patient experience. The building projects of St. John of God healthcare is a significant
and major step towards the commitment of consolidating and strengthening the communities in
which they operate.
The health organization is well suited for the Australia and its different communities.
However, it is important to note that the total number of the healthcare centres are only available
in the Western Australia and in the North South Wales. Therefore, the healthcare organization
named St John of God Health Care must open up more health care centres in order to bring the
backward communities that are present in the Northern Australia and South Australia and
Queensland. The St John of God Health Care can also employ new healthcare professionals and
staffs that can actively participate in the rural health care programs and this can also help in the
community development. The patient centred care, community care and the aged care through
the usage of the tele health services.

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Reference
Annualreport2018.sjog.org.au, 2019. St John of God Annual Report 2017-18 - Home. [online]
Annualreport2018.sjog.org.au. Available at: http://annualreport2018.sjog.org.au/ [Accessed 10
May 2019].
Shanks, N.H. ed., 2016. Introduction to health care management. Jones & Bartlett Publishers.
Sjog.org.au, 2019. About us. [online] Sjog.org.au. Available at: https://www.sjog.org.au/about-us
[Accessed 10 May 2019].
Sjog.org.au, 2019. Employee benefits. [online] Sjog.org.au. Available at:
https://www.sjog.org.au/working-with-us/employee-benefits [Accessed 10 May 2019].
Sjog.org.au, 2019. Executives. [online] Sjog.org.au. Available at: https://www.sjog.org.au/about-
us/governance-and-stewardship/executives [Accessed 10 May 2019].
Sjog.org.au, 2019. Governance and stewardship. [online] Sjog.org.au. Available at:
https://www.sjog.org.au/about-us/governance-and-stewardship [Accessed 10 May 2019].
stockhead.com.au, 2019. Health: Patients are saying Orthocell has fixed their damaged nerves,
shares go ballistic - Stockhead. [online] Stockhead. Available at:
https://stockhead.com.au/health/health-patients-are-saying-orthocell-has-fixed-their-damaged-
nerves-shares-go-ballistic/ [Accessed 10 May 2019].