Healthcare Management Report: Clinical Measurement and Hospitality

This report addresses key aspects of healthcare management, focusing on the impact of new protocols, clinical measurements, and patient satisfaction. The assignment explores the management issues arising from nurses administering care previously limited to physicians, emphasizing the need for collaborative approaches guided by patient safety and effective care. It analyzes the importance of both qualitative and quantitative measures in healthcare, advocating for the use of clinical outcomes like mortality and readmission rates to assess quality. Furthermore, the report suggests incorporating principles from the hospitality industry to enhance patient satisfaction and proposes the application of biblical principles to ensure patient safety and dignity. The report provides a comprehensive overview of strategies for optimizing healthcare organization performance and improving patient outcomes.

Running head: THE WELL-MANAGED HEALTHCARE ORGANIZATION
THE WELL-MANAGED HEALTHCARE ORGANIZATION
Name of the Student:
Name of the University:
Author note:

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Question A
Often new protocols results in the emergence of several management issues especially
in a situation where novel nursing protocols allow nurses to administer care and treatment,
which earlier were limited to only the capabilities of physicians. In a well-organized
traditional system of hierarchy, where the personnel of healthcare organizations, especially
those, who hold higher posts of credibility and skill, have become accustomed to function
within a certain line of treatment, new protocols are more often than note, met with
dissatisfaction and resistance (Van Rossum et al., 2016). In the light of emergence of new
protocols, where nurses are granted wider range of capabilities akin to physicians as
compared to before, it is likely that physicians will show resistance to change. The sudden
changes in organizational roles among nurses may also garner dissatisfaction and fear among
nurses, due to their newly found responsibilities. Lack of adhering to these issues may result
in loss of collaborative function and raise management issues such as loss of patient safety
and treatment effectiveness (Timmings et al., 2016). Hence, to mitigate these issues,
managers must adopt a transformational role and not only ensure that such protocols are
administered only after obtaining opinions from nurses and physicians, but ensure that these
new protocols are performed in terms of collaborative approaches based on personnel
competencies where nurses and physicians must work together and not separately towards
patient treatment (Weech-Maldonado et al., 2018). In order to further guide the manager’s
course of action, criterion such as patient safety and effective care must be considered in a
well-managed healthcare organization. Hence prior to administration of new protocols, nurses
and physicians must be enlightened by the managers that collaborative care has been
implicated to ensure that patients receive care which is safe and qualitatively effective as per
the disease condition due to presence of competency skills of not one, but two credible
healthcare personnel (Thompson, 2018).

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Question B
It must be remembered that qualitative and quantitative measures in healthcare are not
separate entities but work in simultaneous synchronization with others to ensure that a patient
receives the best treatment and achieves positive health outcomes within a quick period of
recovery. While quality based management courses of action, such as usage of evidence
based practice and patient centred care, ensure adherence to best practice healthcare
processes, quantity based measurements shared the major contribution in determining the true
success behind following high quality functions, such as measurements of patient mortality
rates, hospital stay durations and levels of patient satisfaction (Balasubramanian et al., 2015).
In a well-managed healthcare organization, it must be remembered that quality is measured
by clinical outcomes such as patient mortality rates, health parameters of the patient during
discharge, rates of readmission and incidences or events of patient safety – all of which are
quantitative values highlighted by numbers. Even qualitative measurement of intangible
aspects like patients’ feelings of satisfaction are converted to feedback values or quantitative
answers to questions, for ease in understanding (Giannini, 2015). Hence, despite adhering to
standards of qualitative measures of management, a well-managed healthcare organization
must rely on quantitative clinical measurement. Clinical measures like patient mortality,
readmission and recovery rates, as well as measures of vital signs or blood reports, not only
make it easy to understand the patient’s condition, but also are a key determinant of the true
success underlying maintenance of quality in a healthcare organization (Rosiek-Kryszewska
& Rosiek, 2018).
Question C
To ensure high levels of patient satisfaction and prevent any form of criticism against
the behaviour and functioning of the clinical staff, the healthcare organization can take
insights and incorporate principles from the hospitality industry. One of the primary

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principles of the hospitality industry, is to adhere to behaviour which is welcoming, courteous
and friendly. Hence, considering the same, the healthcare organization can ensure that their
staff like nurses and physicians, greet the patient while entering the room and are friendly and
compassionate to the patient’s needs (Gustavo, 2019). Further, staff employed for patient
admissions must ensure that they are welcoming and courteous when a patient opts to use the
services of the healthcare organization. Additional principles of the hospitality industry is to
instil trust, ensure communication and seek to exceed the clients’ expectations. Hence, taking
insights from the same, the healthcare organization must ensure that their staff follows patient
centred approaches and engages in empathetic, interpersonal communication and seek to
provide high quality care. This will not only ensure patient satisfaction but also encourage
feelings of trustworthiness in the patients (Casado, 2017). Likewise the healthcare
organization can incorporate principles of catholic social learning by ensuring that patient
safety at all costs since human life is sacred and maintaining dignity of the individual is of
utmost importance. The healthcare organization must compassionately care for critically ill
patients since the Bible strengthens our responsibility to care for the sick and the needy
(Waters et al., 2017).

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References
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