MBA623 Healthcare Management Report: St. John Hospital Analysis

This healthcare management report provides a comprehensive analysis of St. John Hospital in Australia. It examines the hospital's performance through five key elements: the political and policy environment, organizational design and coordination, leadership and teamwork dynamics, financial resource utilization, and its attitude towards and implementation of technology. The report evaluates how these factors influence the hospital's ability to meet its mission and objectives, focusing on areas where improvements could be implemented. Detailed recommendations are offered to the Chief Executive and the Board, supported by the analysis of existing literature and the case study data. The report also references the World Health Organization's activities and recommendations, as well as the impact of political and health policies on service delivery. The study assesses the utilization of technology in healthcare, the importance of evidence-based practices, and the influence of economic policies on the quality of life for patients. The organizational design, leadership styles, and financial strategies are all analyzed to provide a holistic understanding of the healthcare facility's operations and effectiveness.

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HEALTHCARE MANAGEMENT REPORT IN AUSTRALIA
By
Professor’s Name
The Name of the Course
The Name of the University
The City and State where it is located
The Date

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Healthcare Management Report in Australia
Executive Summary
The management of healthcare system in a particular health facility/medical facility is
an important consideration for improving patient safety and satisfaction. Australian
healthcare systems are concerned with ensuring equal access to primary care services in the
country. Primary healthcare services are provided universally to all patient regardless of their
ability to pay or the nature of their condition. The taxation polices established to ensure that
the government healthcare providers have enough resources to provide quality services to all
people (Thornicroft et al., 2017, p. 120). Management is important in healthcare, especially for
appropriate utilization of the available resources and ensure effective performance. Most of
the healthcare services are funded by the government, while some have been subsidized for
the people to receive quality healthcare at low pay. This paper analyses current issues that
influence healthcare management system in St. John hospital. The relationship between the
political and policy environment is also provided succinctly. A systematic review of the
leadership skills and teamwork are also undertaken in the paper to provide a better
understanding of the impacts of the current issue in healthcare management.
The main concern is to identify the impacts of policies made by the government and
healthcare provider in the delivery of quality services to all patients regardless of their
influences in society. Great emphasis is made on the activities and recommendations of the
World Health Organization (WHO). Political and health policies are evaluated based on their
potential impacts in the quality of services delivered to the people in the country (Stahl et al.,
2015, p. 34). In this paper, the financial report analyses for St. John Healthcare. The attitude
applied in the utilization of technology is also analyzed because the effective application of

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technology in healthcare improves patient outcomes. The use of technology promotes proper
utilization of the available resources, therefore, leading to effective performance.
Political and policy environment in Healthcare
Political issues affect the performances of all healthcare system in the country van
(Tatenhove, Arts, and Leroy, 2013, p. 32). The reforms made by the governments are politically-
based; therefore, they have both positive and negative impacts on the provision of primary
healthcare services to citizens. Health policies are dependent on the political considerations
made in Australia and Common wealth. United Kingdom provides most of the political
policies and requirements to be made by each healthcare facility within the jurisdiction of the
nation having a Common Wealth membership (Shekelle et al., 2013, p. 367). Centralized
political systems have a positive implication on the quality of healthcare services provide to
all people in the country. Common Wealth provides medical coverage to the needy patient in
the Australian territories, therefore, ensuring equal access to primary healthcare services
regardless of the economic status of the patients. The concentration of power on the central
government also determines the nature of medical and healthcare service offered in St. John
healthcare facility. The policies regulate and provide appropriate guidelines to be followed by
all healthcare stakeholder, especially the Hospital's Board members in ensuring proper
utilization of the scarce resources. The concentration of powers in the central government
regulate the policy of pluralism, therefore, undermining healthcare operation and the
improvement of performance. The collaboration between different countries and health
systems with Common Wealth membership is important in ensuring quality assurance in the
healthcare sector.
Democracy is another political aspect that must be analyzed in healthcare
administration by the Board member of St. John healthcare facility because it determines the

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nature of primary healthcare services. Democratization policy affects support the ability of
the people to access quality services form providers, therefore, improving patient satisfaction
(Toledo et al., 2017, p. 972). Evidence-Based Practices are important in the analysis of the
policy environments in the healthcare system (Holburn and Zelner, 2010, p. 1294). The policies
on environmental protection reduce the risks of infectious diseases like amoebic dysentery
and cholera; therefore, these policies should be accentuated in a healthcare setting.
Democracy enables equal access to healthcare services, therefore, improving performance.
The insurance policies also help in ensuring equality in access to primary care. The policies
should be documented in a way that adheres to the values of St. John healthcare to ensure that
the stated mission statement of the organization is achieved. Political systems and policy
environments of St. John should promote social justice and equity. Environments are pivotal
components that determine the collaboration St. John with other healthcare facilities.
Economic policies ensure that people are living quality lives like other people, regardless of
their capabilities (Head and Alford, 2015, p. 724). The Medicare services provided by the
Common Wealth organization covers for the vulnerable people. The application of the
government policies has assisted in providing proper housing to poor people. Most of the
policies contained established by St. John Healthcare are based on Christian beliefs. The faith
of the stakeholders is to promote equality and social justice of all people.
Organizational design and coordination
Design and coordination are among the important components that determine the
success of St. John healthcare. One of the designs used by the facility in inclusive
participation of all stakeholders in the activities and events of the organization. The
participation of all people from different diversities creates unity. The unison resulted in the
name, “the Anglicare family." All activities are coordinated and controlled by the

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management, but people are accountable for what they do, therefore, creating professional
competence. Networking is another design that has been used in the facility to promote the
operations and coordination of all activities and events. In this case, networking a concept
used to refer to the collaboration and of all groups of people in the facility. Connecting with
other people from diverse backgrounds is importance in ensuring quality assurance practices
(Moraska et al., 2013, 390). Anglicare family has reached out for many people through various
activities intended to gather information from the public and determine how the people are
satisfied with their services based on the comment of the people.
Another organizational design applied in the facility is the surveys. St. John
Healthcare has conducted several surveys to determine views of the people on the quality of
services offered in the facility. A large number of students have been involved in the survey
through the National Union of Students to provide their opinions on the hardship in which
they encounter in their lives, therefore, enabling the Anglicare family to decide on how to
provide comfortable accommodation to the affected people, especially the vulnerable
communities. The coordination of the organization has led to the introduction of the Rental
Affordability Snapshot. This policy is important in providing affordable accommodation to
address the issue of house shortages in the communities.
The analytic data design used in the evaluation of the survey outcomes is based on
patient needs (John et al., 2017, p. 540). A Controlled model is used as an appropriate design to
analyse the information provided by people in their localities. Emphasis is also made on the
needs of the people through the provision of community nursing services to all people to
promote public health promotion. Organizational coordination is also effective in the
provision of rehabilitative services to many people in Asian and Australian continents
(Wakerman et al., 2017, p. 1998). The coordination is also achieved through the use of
technology and market factors. The creation of the website was important in ensuring that

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many people can access crucial information from St. John Healthcare. Online services are
important because of the performance of the facility based on service delivery. Visual design
is used in the provision of information and other important information through the website
owned by the facility. The contents/concepts presented on the website are illustrated based on
the demands of the consumers. The visual design is pivotal and appropriate technique
because the information and resources can be printed and shared between different people,
therefore, improving healthcare services in the country. Coordination is also achieved
through marketing. The introduction of the online service has improved customer service,
therefore, giving the organization an advantage over its rivals. Marketing has also improved
due to the provision of organizational information in the potential websites.
Leadership and Teamwork
Leadership is an important factor to be considered in the healthcare setting (Yancy et
al., 2017, p. 780). All operations undertaken in any healthcare organization depend on the
leadership capabilities and skills its leaders. Good management and utilization of the
resources are also important to ensure effective performance and achievement of the
organizational goals. Good leadership is linked to the appropriate utilization of scarce
resources. Healthcare leadership involves various components like integrity, efficient
delivery care, hospital care, the achievement of the organizational objectives, realization of
the established goals, and overall healthcare system performance (Wolffet al., 2013, p. 248).
Person-centered practice is important in improving general, performance, and development in
St. John Healthcare. The complexity of the operation and the organizational culture may
affect the quality of leadership because the environment is one of the factors that determine
the quality of leadership skills portrayed by an individual (Wager, Lee, and Glaser, 2017, p. 82).

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The leadership style applied in St. John Healthcare is appropriate for controlling the
operations of the organization. The information provided by the chairman of the organization
portrays a high level of good leadership skills because he proposes for the use of network
leadership to improve collaboration and interconnection with other groups. The collaboration
with other organizations and groups of individuals is important in creating teamwork. The
mission statement of the St. John healthcare focuses on the provision of quality services to
the customers through person-centered practices. The values of the organization are
dependent on the good leadership of the healthcare facility. Good leadership skills are
portrayed through the desires and ability to improve the quality of healthcare services and
lives of the people in the surrounding communities. Transformation of lives of the consumers
has been achieved through the realization of the organizational objectives.
The ability to implement and utilize the network leadership is also pivotal in St. John
Healthcare because it creates awareness on the people and promotes teamwork within and
outside the premise of the organization. The ability to create time for interacting with other
people and organization promotes the development of leadership skills and creates teamwork
(Ross et al., 2011, p. 55). Time is a factor for development; therefore, allocating time for
interacting and interconnecting with other people is a good plan for developmental changes in
St. John Healthcare and its surrounding communities.
Financial Resource Utilisation
Health management involves the utilization of all resources and materials required for
developmental changes and prosperity in an organization. The good leadership skills are
influences the ability to utilize and manage all the resources in St. John Healthcare. Finance
is one of the liabilities required for effective leadership and performance in an organization
(Berríos-Torres et al., 2017, p. 788). St. John Healthcare gains gets its income from surplus

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obtained from annual conference and membership fees. The other sources of organizational
income include interests imposed on the members who receive services from the healthcare
facility, benefits from various projects, financial reserves. From the analysis of the income
and expenditure, it is observed that St. John Healthcare utilizes the available resources and
finances to ensure its survival in the competitive environment. Capitalism is applied in the
use and management of the resources to avoid inappropriate use of money. Employees
contribute to the increased in the expenses of the organization. The management of St. John
Healthcare has put more effort to reduce the expenses and increase its incomes to ensure that
the financial reserves are higher. Availability of enough financial resource is important in
improving the quality of services provided to the consumers and ensuring healthcare
sustainability (Crawford et al., 2011, p. 42).
The analysis of the financial report for 2018 provides appropriate information that can
be used to evaluate and determine the progress of St. John Healthcare. The expenses
increased as compared to the previous years' expenses. The increase in expenditure with a
constant income indicates a loss. The incurrence of loss affects the performance of the
organization. The failure to utilize the financial resources resulted in the incurred loss. St.
John Healthcare reduced travel and communication expenses as compared to that of the
previous financial year. The cost of managing and operating the organizational website also
reduced while the other expenses increased by larger numbers, therefore, increasing the
overall expenditure of the healthcare facility.
Attitude to and Utilisation of Technology
St. John Healthcare has focused on making progress and developmental changes through the
implementation of the technical strategy. The use of online services is an example of the
utilization of technology in organizational operations (Jameson et al., 2011, p. 426). Also, St.

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John Healthcare groups have made a lot of efforts to improve its media participation and
performance in the country. Technology is also applied in the various projects undertaken by
the organization. Attitude towards the use and utilization of the technology improves the
interconnection and collaboration of the organization with other people and groups. Website
is one of the components of technology; therefore, the technological interventions contribute
to service delivery to the communities around St. John Healthcare. Media is an important
component of technology (O'Gorman, Hogenbirk, and Warry, 2016, p. 374). The healthcare
facility has been sending different representatives to various broadcasting stations and
channels. The representatives are interviewed in by the broadcasters to provide important
information on the performance and progress of the organization.
The utilization of the opportunities offered by social media has also improved the
performance of the healthcare facility. Young people are potential consumers in the
healthcare sector of the country. The use of social media is important in attracting a large
number of young people; therefore, increasing the number of customers. Technology enables
faster service delivery because computers are effective in undertaking various technical
operations; therefore, improving patient safety and satisfaction (Kisner, Colby, and Borstad,
2017, p. 118). Online services provide essential resources and information for the potential
consumers; for example, students can access various articles and textbooks on the reports
about the organization.
Recommendation and Conclusion
Financial resource utilization is the main area that requires improvements. From the
analysis of the financial report, it is clear that St. John Healthcare is incurred a loss in the
2017- 18 financial year. The loss occurred due to the increase in the expenditure. The income
of the healthcare facility was constant as compared to the high expenses of the organization.

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Appropriate strategies should be established and implemented to facilitate the utilization of
the financial resources in St. John Healthcare. The strategy should focus on minimizing the
expenses of the organization. The expenses that occur from the enrolment and payment of the
staff should be evaluated for effective planning.
Benchmarking is an important strategy for reducing the expenses of the organization
(Bryson, 2018, p. 52). St. John Healthcare organization is in the fourth position in terms of
performance and provision of quality services to the communities, therefore, benchmarking
on the leading organizations is important in identifying effective strategies for increasing
income and reducing expenses. The person-centered services provided to the consumers also
contributed to the increase in the expenses. The community-based services should be
analyzed to identify the areas of weaknesses that might have resulted in the higher expenses.
The main consideration of the Chief Executive should be reduction in the expenses and
establish policies to assist in increasing the outcomes of the healthcare system.

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