Employability Skills Report: Leadership and Management in Healthcare

This report examines employability skills essential for effective healthcare management. It begins with an introduction to employability skills and their importance, followed by an analysis of the author's own skills and performance objectives. The report then delves into specific tasks, including developing responsibilities, self-effectiveness, and motivational techniques. It explores problem-solving strategies within a healthcare context, focusing on communication, time management, and team dynamics. The report also provides recommendations for improving skills such as leadership, time management, and communication. The report also discusses solutions related to work-based problems and communication styles. The report concludes with an overview of motivational theories and their application in enhancing quality performance within a healthcare setting. The report provides a comprehensive overview of various aspects of employability skills in healthcare, offering insights into how to improve performance and achieve organizational goals.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1) Developing own responsibilities and performance objectives. ......................................1
1.2) Studying self effectiveness based on planned objectives................................................2
1.3) Recommendations for uplifting effectiveness.................................................................3
1.4) Motivational techniques used for enhancing quality performance. ...............................4
TASK 2............................................................................................................................................5
2.1) Solutions related to work based problems. ....................................................................5
2.2) Communicate in various styles and in appropriate manner at various levels. ...............6
2.3) Effective time management strategies. ..........................................................................7
TASK 3............................................................................................................................................8
3.1) Understand the roles played by people in a team and how they can work together to
achieve the shared goals.........................................................................................................8
3.2) Analyse team dynamics...................................................................................................8
3.3) Alternatives ways to complete tasks and achieve team goals. .......................................9
TASK 4............................................................................................................................................9
4.1 Tools and methods used for developing solutions to problems. ...................................9
4.2) An appropriate strategy used for resolving a particular problem of labour turnover.....1
4.3 ) Evaluating the potential impact on the business of implementing the strategy.............1
CONCLUSION................................................................................................................................1
REFERENCES................................................................................................................................2

INTRODUCTION
Employability skills are those attitudes and skills which involve the development of a
knowledge base to be successful in the modern workplace. Here are some of the employability
skills which are teamwork, communication, self management etc. it is also known as soft skills
which individual poses within oneself to become successful at workplace. The main aim of
Health and social care centre in today's era is to achieve success in medical world as well as to
provide beeter treatment to the patients in the global market. This report is based on health and
social centres and it includes emphasis on developing responsibilities by which set objectives
can be achieved. SMART tools has been used to examine the performance of an individuals at
work place (Asonitou, 2015). Additionally, it considers distinguished tools and motivational
skills in order to uplift the quality of performance of an individual at a given point of time.
TASK 1
1.1) Developing own responsibilities and performance objectives.
Skill and knowledge of an individuals are interdependent on each other. Skills of an
person is determined by interacting with external dynamic environment as well as by
educational qualifications at workplace. I have been recruited as a manager in health and social
care centre and I prefer more to choose SMART tools for my personal assessment and self
evaluation. By adopting this tools I was able to understand better my roles and responsibilities a
bit better in terms of health and medical sector. As per SMART, there are certain roles and
responsibilities which are to followed by me some of them are explained below:
1. Practising effective decision making process to overcome conflicts related to medical
facilities occurring in the health care centre.
2. Assessing my learning skills and abilities related to current assigned tasks.
3. Examining opportunities which are floating in the dynamic environment of the health
care centre.
4. Searching out certain skills and capabilities which are needed for carrying out best
medical treatment in the health care centre (Collet and Du, 2015).
Performance objectives:
Designing or framing or setting effective and achievable objectives within the given time
duration is a complex process in today's cut throat competitive world. Before setting desirable
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objectives I need to deeply examine and study my own strengths and weaknesses. The objectives
which I have designed for myself are discussed below:
Time management: Time management is a effective part of a manger's skills. As a
manger of the Health care centre at first I need to focus on my time management skills so that in
turn I can uplift staff members such as doctors, neurologists, nurses, physician etc. or others
employees skill also. It indirectly leads to completion of tasks assigned on the given time
duration.
Application of different systems by which performance can be upgraded of staff
members: Employees appraisal systems turned out to be positive sign for me in uplifting the
performance of staff members in Health and social care centre I believe that staff members like,
nurses and doctors should be promoted to different posts as per their abilities and capabilities.
Thus, all these measures widely help me in designing my own goals and objectives and
also guide me to evaluate my strengths and weaknesses (El Mansour and Dean, 2016). There are
other measures which can be used such as, decision making, building healthy relations with
employees and so on.
1.2) Studying self effectiveness based on planned objectives.
In Health care centre I have adopted individual appraisal system for staff members like,
doctors, nurses, physician etc. so that they can be encouraged and trained timely to perform
effectively. This method has helped me tremendously in reducing the employees turn out rate of
staff members and also create a sense of belongingness towards them in health care centre which
results to productive outcomes. Enhancement of pay salary levels and providing incentives,
bonus to staff members helps me in achieving Health care centre goals on time. Providing
training and conducting effective communication helped me in building healthy and transparent
relations with the employees working day and night so that patients can be given better
treatment. It is facilitating better treatment for patients and helps in the development of the
economy at a rapid scale in the global market (smail, 2015).
Another techniques used by me for effective and efficient employees is performance
appraisal. It helps me in judgemental data, production and personnel for longer time duration. In
this techniques different rating methods can be used into consideration such as, paired
comparison, ranking and so on. By the use of these rating methods I will be able to explore
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myself as well employees and also roles and responsibilities can be assigned tom the staff
members according to their abilities and capabilities.
1.3) Recommendations for uplifting effectiveness.
Professional skills Current level of
development
Examples Ways of
improvement/
improving
Leadership Average Leadership skill was
there in the employees
and I was able to carry
forward projects and
tasks to clients.
Leadership skills in
me need to be
enhanced a bit more
for which I need to
take feedbacks from
my subordinates and
start working on it to
overcome the barriers
in leadership process.
Time management Average Time management
skills was insufficient
due to which many of
the activities were
delayed from their
deadline which created
a negative impression
on health care centre.
This skills can be
upgraded by
practising it on
continuous basis by
following effective
communication
strategies and
effective time
management process.
Communication Below average Communication skills
of the employees in not
clear and are not able
to express properly
what actually they are
trying to say due to
Training sessions
should be arrange to
improve their
communication skills.
Also experts can be
called to share tips
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confusion and
misunderstanding
occurs among the
employees and the
employer.
how to communicate
effectively.
These are some of the skills which need to be developed with the phase of time. These
skills will further lead to goodwill improvisation , cost minimisation and so on (Kawazoe,
2015). Health care centre manger is focusing on serving quality services and treatment to its
customers or clients so that they get recover soon.
1.4) Motivational techniques used for enhancing quality performance.
Motivation is a wider process which includes both internal and external forces to push
employees to effective performance. To maintain a balanced motivation level among managers
and employees. Firm need to provide them training and development on continuous basis in
health care centre so that smooth functioning and best treatment and medical facilities can be
done. Health care centre manager should use motivation theories which are explained below:
Theory X: This is carried out by mangers and leaders to asses the behaviour of
employees as well to evaluate motivation level in them. When this theory was introduced in the
Health care centre it was seen that staff members like, nurses, doctors, physician etc. tend to get
demotivated easily which results to unproductive results and patients are not treated in better
manner. So the manger figured out certain ways to motivate their physician, nurses etc. so that
productive outcomes can be seen.
Theory Y: This theory was adopted by Health care centre manger when the employees
like, physician, doctors, nurses, etc. of the health care centre and their subordinates demanded
independence while dealing with their patient. By examining staff members based on this theory,
it is assumed that staff members are self sufficient and can handle their task and problem single
handedly (Jackling and Natoli, 2015).
Maslow's need hierarchy theory: In this theory we study distinguished needs of
employees. Here, employees get motivated once the need is fulfilled according to the theory.
Maslow's theory is categorised into five parts namely, Physiological, safety, love and
belongingness, self esteem and self actualisation needs.
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Physiological needs: It includes basic needs like, food, water, shelter and so on which
are need to survive .
Safety needs: It includes safety of employees such as morality, safety, heath security and
so on.
Love and belongingness: This are intangible in nature and can be felt by people such
as , healthy working environment, respect, supportive subordinate and so on.
Esteem needs: Esteem needs involves achievements, respect, confidence and so on.
Self actualisation: This involves factors lack of prejudice, spontaneity, creativity etc.
TASK 2
2.1) Solutions related to work based problems.
There are uncountable problems prevailing in the business operations of heath care centre
every day (Jackson, 2015). In the coming years it leads to more complexities and conflicts in
day to day business functioning which leads to unproductive results. Also it indirectly leads to
ineffective working environment in health and social care centre, the issues occurs mainly
because of differences in thinking capacity or understanding level of individuals.
Problems: The three main problem faced by health and social care centre are, lack of
effective communication, staff members retention due to unfavourable working environment and
use of technology which is outdated which directly backwardness employees in competitive
market.
Problem analysis: It the first step to problem solving process. It includes examination of
issues such as, employee retention, lack of communication and so on.
Finding solutions: As a manager of the health and social care centre need to find way to
solve problem of employees. Here, are certain ways to through which problems can be reduced
which are as follows:
 Adopting effective two way communication strategies so that physician, nurses, etc. can
freely convey their problems to the top level mangers (Lim and Ling, 2016).
 By conducting effective training sessions in technological area which will help the firm
to retain effective doctors, physician, nurses for longer time duration.
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Hence, from the above discussed points Health and social care centre will be very helpful in
resolving conflicts and problems which are creating issues in giving better treatment to the
patients in effective manner.
2.2) Communicate in various styles and in appropriate manner at various levels.
Communication is the backbone of Health and social care centre and support it's business
functions and working culture. Health and social care centre focuses towards conducting training
and development sessions for its employees so that best results can be seen. Through this
employees like, doctors, nurses, physician, neurologists etc. will become humble in their
approach which will improve the working environment in positive way. Various methods of
communications followed or used by Health and social care centre are discussed below:
Verbal: In verbal communication it includes body gestures as well as movements of
hands while communicating with the other person. It is a form which includes oral
communication (Messum and Jackson, 2015).
Non verbal: In this communication involves transforming information by the means of
writing it down on a paper.
Formal and informal feedbacks: Feedbacks are normally taken from the customers and
from the employees working in the firm. Feedback can be taken by both ways formal and
informal way and helps in finding ways to resolve conflicts.
Letter
To,
Senior Manger
Health and social care centre
3rd May, 2019
Respected sir,
As a manager, I have evaluated that Health and Social care centre and are facing three major
issues which are, employee retention, cultural differences, technologically deficient manpower.
All this factors or issues are hampering medical and treatment facilities and profitability ratio
to a large extent. So, it has been decided that for improvement training sessions will be
conducted for employees. Additionally, on daily basis overall performance of staff members
such as, neurologists, physiological, nurses, doctors etc. will be evaluated for best results.
Managers must adopt effective communication policies for productive results and for better
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medical facilities for patients.
Thank you
Yours sincerely
John
Health care centre
To: All Staff Members
From: Manager
Date: 1st May, 2019
Subject: Problems faced by Heath care centre
Health care centre is facing uncountable problems issues as per detailed analysis. Through
evaluation it has been found out that profitability ratio and productivity has decreased to a large
extent in the market. This memo states issues of employees, as a manager I have taken the step
to give specialised training to employees like, nurses, doctors, physician for best results.
Employees are given monetary and non monetary benefits to motivate them so that productive
outcomes can be seen.
2.3) Effective time management strategies.
Time management is a basic necessity in every business concern. It is very important to
maintain a timely balance In each and every task. There are numerous strategies are time
effective in nature. These strategies are further explained as :
Prioritising workload of employees: The first step of time management process is
prioritising workload of employees. According to this strategy tasks are assigned and mentioned
based on priority level. Employees of Health care centre were benefited as it helped to complete
their work on time as well as better medical facilities were given to the patients. (Simatele,
2015).
Setting objectives: Setting up objectives are important so, that employees can frame a
blueprint or idea what actually they have to achieve in real world. It came up as a guiding tools
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for both employees and managers in the organization. Before assessing objectives an analysis of
growth is done in the market.
Making and keeping appointments: It deals in maintaining a systematic record of day
to day activities and processes of staff members. It also involves upcoming appointments which
guides an individual about the activities which need to be done on priority level.
TASK 3
3.1) Understand the roles played by people in a team and how they can work together to achieve
the shared goals.
To understand the responsibilities and roles of employees, Belbin theory is used by
managers of Health and social care centre that provide effective guidance to employees in the
cut throat competitive world. This theory is differentiate into three major parts which are
explained as follows:
People oriented role: People are classified into three major parts such as, resource
investigator and coordinator team. Co-ordinator is a person who co-ordinates every activities and
every tasks of people in the organization. Whereas, team worker is a person who supports entire
team and assigns roles to employees according to their capabilities.
Action oriented role: In this employees accept open challenging roles in order to
become a role models for other existing employees as well. These people also play roles of
implementer who takes initiatives to carry forward work in effective manner. Lastly they behave
as finishers who eliminate errors or mistakes within any task performed in the health and social
care centre .
Thought oriented role: In this step it involves generating new and innovative ideas that
help businesses to compete in global market for longer time period. Thought oriented role
comprises of specialists and plants in the competitive market place (Suleman, 2016).
By using this approaches, managers of Health and social care centre ensure that all tasks
are performed efficiently and efficiently in the health centre industry and also roles and
responsibilities are allotted according to the abilities after evaluating behaviour and
characteristics of employees in the organization.
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3.2) Analyse team dynamics
Team dynamics are mental forces which affected the team's performance and behaviour.
It mainly act as relationship among members of groups which are allotted tasks within a Health
care centre. They study the roles and responsibilities which create direct impact on the
productivity level of the firm. Team dynamics are framed by the identity within team, surrounds
in which team is working, attitudes towards teammates and nature of team work. It can be
adequate when they examine overall performance and come up with effective individual team
workers. While, on the other hand they can also be inadequate when it causes demotivation,
disputes, conflicts and restrict team from meeting set goals on time.
Team dynamics have great impact on Health care centres reputation and profitability of a
firm and so on. Whereas, it has been seen that team dynamics are often disregarded or neglected
in the organization. On the other side it has been observed that they share decision making
power, requires respect for one another and also shares responsibilities for omissions or error and
success.
3.3) Alternatives ways to complete tasks and achieve team goals.
Employees working in an organization need to accomplish both small and long term
goals so that standards can be set for other competitors in the market (Clokie and Fourie, 2016).
The main problem is motivating other employees like, nurses, physician, doctors etc. to achieve
goals is not easy task it's very complex in nature. The alternate options are which are accurate are
based on philosophical ideas. Health and social care centre can meet set standards by interaction
process and effective communication process. If there communication gap it become difficult to
to resolve the conflicts and free flow of information will be highly ineffective. Therefore,
alternatives could put into practice for achieving goals and objectives in the global market.
TASK 4
4.1 Tools and methods used for developing solutions to problems.
Health and social care centre have to face various hurdles and problems in using old
medical tools for curing patients early. Similarly, Health and social care centres is also facing
this phase which need to be solved within the time duration. There are effective tools and
methods for developing solutions to problems which are explained below:
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SWOT analysis- It is one of the tool which is used by the Health care centres to
undertake decision in the centre. It goal is to acquire an understanding of internal and external
factors which are unfavourable in achieving the objectives of the health centre. An impressive
SWOT analysis should highlight positive tangible and intangible attributes of Health and social
care centres so that competitive side can be framed. Health care centres Strengths are evaluated
in contrast to the competition so that best medical results can be seen. It should focus on
weaknesses of health care centre so that opportunity to advise modification can be done. SWOT
analysis should point the major and minor threats which are faced by Health and social care
centre so, that they don't turn out to be threat for organization (Kalfa and Taksa, 2015).
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