Healthcare Management Report: Silverwood Care Home Structure and Roles

This report provides an in-depth analysis of Silverwood Care Home, a private care facility, focusing on its organizational structure, culture, and management practices. The report begins by outlining the structure, including the roles of the care coordinator, and the three main departments: Home care, Respite care, and Live-in care, detailing their functions and responsibilities. It then examines the impact of the organizational structure on the care home's culture, emphasizing the importance of a well-defined structure for effective service delivery and staff management. The report concludes by outlining the roles and responsibilities of Jacob, the healthcare manager, highlighting his crucial role in recruiting staff, providing training, supervising staff, and ensuring quality and safety. The report emphasizes how Jacob coordinates all functions to provide quality services to unhealthy and diseased people.

Health Care Environment

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1) Type of Silverwoood Organisational structure.......................................................................1
2) Impact of Silverwood organisational structure on its culture ...............................................3
3) Roles and Responsibilities of Jacob as a Health care manager of this Silver wood Care
Homes.........................................................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Term of social and health care is relate with the services offer by different social and
health care providers. This refer to the whole provision of health care industry. Basically this
provide different of health services and treatment to individuals for any kind of injury and
disease. Silver wood home care which provide and offer different kind of services to its patients
is taken under this report for study. Different organization structure and impact of culture on
organization structure is all mention in this report.
TASK 1
1) Type of Silverwood’s organisational structure
Silver wood health care is a private care homes and it provides the care facilities to the
diseased and also unhealthy people. In this care home, there are almost 80 rooms and it also
provides all facilities to the people such as respite care, physiotherapy, convalescent etc. Mainly
it provides its services to the unhealthy people and also take care of them. The vision of this care
home is to give the kindest care to people through hiring the specialist. It provides 15 residents
and in this the people are lived whose age is is between the 72- 98 years old. In the staff
members of this organisation includes the registered nurses, care assistants, care coordinator,
home care workers, respite workers, team leaders and the domiciliary workers. All are working
together and also give their full contribution in take care the health of the diseased and the needy
people (Alemdar and Ersoy, 2010). An organisational structure refers to a hierarchy in a
company where the job of every person, their roles and responsibilities are clearly defined. The
structure or can say framework of every business firm is varied from each other (McHugh and et.
al., 2011). In an organisational structure of Silver wood care home is also different from the
structure of other care homes. The good and proper structure of an organisation helps in doing
them business related activities and tasks of staff members in a systematic manner. The manager
of Silver wood care homes is Jacob. In context to this, the organisational structure of this care
home given below as above:
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It is the organisational structure of the Silver wood care home is mention below:
Care Coordinator- Its main role is to monitoring and also controlling all the activities in
the home care. The manager of this company is also the care coordinator. The care coordination
plays an important role in providing all the facilities of health care and also services and this
person also involve ion the take care of persons or can say patient. The main role is to supervisor
the interdisciplinary the take care through bring the various care specialist together (Berkman,
Davis and McCormack, 2010). It helps the take care about the health of patients which are
suffered from the different problems and the diseases. It is the responsibility of this person is to
monitoring and also measure the care of patients deliver. In the Silver wood Care homes, the care
coordinator is very responsible and also do their work in a proper manner. It is responsible
towards the health of all patients who are the part of this care home. Its main responsibilities are:
 To assign the care workers who have good capabilities and the skills to provide the best
and satisfactory quality of services.
 To arrange the rotation of the care workers and also reduce the changes in services.
On the other hand, on second level there are three main sectors and these are home care,
respite and the Live in care. The work and the responsibilities of these departments are different.
Home care- It provides its facilities on the home (Istepanian, Laxminarayan, Pattichis,
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Illustration 1: Organisational structure of Silver wood Care homes
(Source: Organisational Structure, 2017)

2014). The home care department appoints the various and also health care professionals, who
are expert in their fields. These professionals give the treatment related to the medical and also
give the daily or regular assistance to unhealthy people at their homes. The nurses of home care
gives the personal as well as medical care to the people who are disabled and also suffering from
any kind of disease. Mostly the home care of the Silver wood care homes are work for the old
people who cannot able to go here from there. The people who are involved in the health care are
also monitored the health of people or its patients (Kaplan and et. al., 2010).
Respite Care- It is the another department, in this many care workers are working. The
workers of respite care are much trained and also they take care the health of mental and physical
people. They handle day to day tasks of care house. It can be provided with the help of visiting
care and also the live in care. The Silver wood care homes provides the respite care to the senior
and also to older citizens. These people are mostly suffered from the illness and the any kind of
operation.
Live in care-It is the last department, in this workers of Silver wood care homes provides
the night and day services to the people and also take care of them. This care home provides the
support 24 hours to the older people. The live in care is the completely trained lives and also
support those people who need day to day care.
The all these 3 kinds of departments and their care workers are working together and
manager of this company coordinate with all and also helps in maintaining the activities of the
care homes.
2) Impact of Silver wood organisational structure on its culture
Organisation structure simply defines allocation of roles and responsibilities in an
enterprise, how resources of firms will be monitor and by whom, flow of communication among
different departments and many more. Centralised and decentralise are the two main important
popular forms of organisation structure. Under centralised organisation structure all power
related with decision making remains under the hand of top management of company, all
departments and functions of firm are closely monitored and control by them (Straus, Tetroe and
Graham, 2011).
Organisational culture- It refers to the beliefs, customs, shared values and also rituals
under which an organisation has to work. It is necessary that at workplace, the culture should be
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proper and good. In the organisation culture involves experiences, expectation of company,
values and the philosophy that business organisation needs to hold together. If the culture at
workplace is not good then it can impact on the performance of business and its productivity. In
context to organisational culture , there are some effective points are included:
 It is a way a company conducts the business related activities, treat or deal with staff
members and customers.
 Give freedom to staff members in the process of decision making, introducing new ideas
etc.
On the opposite of it, under decentralised organisation structure power of decision
making is delegated to employees working at lower and middle level to increase the
implementation of firm's activities and satisfaction among them. Organisation culture defines as
that specific set of norms and values shared among employees which they use to while interact
with each other. Culture of an enterprise is a wide concept and is not easy to explain but simply it
is knows as personality of company. Culture of enterprise widely affect by the structure adopt by
company. To effective achieve end results and set goals it is essential for Silver hood care homes
to use a formal structure (Zhang and Liu, 2010). This help managers to distribute tasks among
different employees to ensure that two employees are not doing work on same project and firm
can produce effective output.
An organisation cannot run without employees and this give rise to informal structures
which give shape to attitudes, perception and behaviours of individuals. This ensure minimum
number of constraints when employees work together to achieve business objectives. Culture of
organisation in some ways define as the organisation structure of firm but both are different form
each other. Basically structure of organisation is a framework which implement by the culture of
firm. If Silver hood care homes will use effective organisation structure than it will improve the
quality of services offer by its nurses and will better satisfy the needs of its clients. Business
performance of an enterprise under functional organisational structure affect processes of
company such as communication, process of handling technical issues and many more.
Matrix organisation structure affect the production and decision making process of
enterprise. Basically type of organisation structure affect the quality and effectiveness of
activities execute by firms. Overall organisation structure define roles and responsibilities of
every employee and culture guide him the direction which will be used by him to execute its
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roles activities. Basically culture helps employees of enterprise to distinguish between right and
wrong as well as guide them how to perform in firm. Culture of enterprise encourage the
philosophy employees used to complete their routine work. Further it help workers hoe to
visualise the causes and action for the problem arise (Swayne, Duncan and Ginter, 2012).
Basically organisation structure and culture of firm are interlink with each other for
example if Silver wood introduce any king of change in its organisation structure than this will
affect the authorities and roles of firm and this can increase the productivity of firm's activities.
Basically culture of enterprise guide employees how to behave with outside parties of
organisation include customers, suppliers and many more. By adopt an effective and simple
organisation structure Silver wood care homes can guide it nurses and other supportive staffs
how to behave with its customers and what action should be taken by them in critical situations.
Overall structure define the responsibilities of every individual working in firm and culture
define and give them information about what is right and wrong. So simple organisation
structure must be used by Silver wood care homes in order to increase the quality of its activities.
3) Roles and Responsibilities of Jacob as a Health care manager of this Silver wood Care Homes
In the cited health care home, managers play a necessary and an important role. Jacob is
the manager of Silver wood care homes. Its main position is like the front line manager who
plays an important role in the home care (McHugh and et. al., 2011). The Jacob provides all
effective and required services to the people and patients. In this, it is the main en charge and
also coordinate all the functions. Its main motive is to provide good quality services to the
unhealthy and diseased people. The main role of manager Jacob is to make improvement in the
lives of people by caring them. This persons handles the day to day activities and the operations.
Some roles of Jacob given below as above:To recruit the capable staff members who
have any knowledge regarding the health care and the medical field.
 Major role of manager is to provide training to new as well as existing staff members for
the purpose of enhancing their knowledge, skills and required competencies to do work in
an effective as well as proper manner.
 To supervise staff in Silver wood care homes.
 Main and important role of Jacob is to maintaining and also improving a standard of
quality and also make sure about safety and the health compliance of patients and the
staff members (Shortliffe and Cimino, 2013).
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 It is necessary for a manager of Silver wood care home is to prepare, manage and also
control budget and some finance related activities.
 Jacob has a role is to organise and also maintain all activities related to residents and
also promote them.
 The manager of Silver wood care homes always trying to maintaining harmonious and
healthy relationship with the society and its people.
 It also conducts meeting with staff and another important members of Silverwood care
homes.
 Its main role is to formulating policies and also implement them with the help of its staff
members.
 The manager assures about the regulatory activities of the Silver wood care homes like
for an instance administrating the medicines and the personal care is delivered by
following all the rules and regulations.
 Regarding the Silver wood care homes and its services, manager should communicate
with the families and the patients and also provide them information regarding it .
Some responsibilities of Jacob given below as above:
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It is a responsibility of Jacob is to provide all necessary activities and an effective
operations of business.
 The main responsibility of manager of Silver wood care homes is to monitoring level of
performance of staff members and also work on improving health care as well as home
care.
 It is a main responsibility of Jacob is conduct health care activities in a legal as well as
ethical manner.
 The manager is work on maintaining the discipline and the positive behaviour or attitude
of itself and the staff members (Straus, Tetroe and Graham, 2011).
 The major responsibility of Jacob is to give its contribution in planning, case conferences
and the review of statutory review (Swayne, Duncan and Ginter, 2012).
 The responsibility of Jacob is to take review from the patients and their families about the
services of Silver wood care homes.
 It is the responsibility of the manager is to help out the new referrals and also conduct the
induction for the new people.
 It is necessary for the manager is to promote and the safeguard about welfare of health
related to children.
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Illustration 2: Source: The Remarkable Risk
of a Disconnected Health Care
Environment, 2016

Jacob is also responsible for conducting the meeting related to the national minimum
standards regarding the problems and the issues by deciding the proper schedule.
Some necessary bodies are included:
 Social and the care services Inspectorate Wales- Its main role is to examine and also
regulates the health of adult and old people, social services and the childcare.
 Care Quality Commission- It is an independent regulator of the social and health care.
 Regulation and the Quality Improvement Authority (RQIA)- It is an independent
body and it is responsible for scrutinizing, monitoring and the controlling the social and
the health care services.
 Care Inspectorate- This regulates and also managing the health care related services.
The home care manager are very specialised in its areas and it also monitors the services
of Silverwood care homes and take care about the living of people related to the care homes
(Zhang and Liu, 2010). In this Jacob has to provide effective training and also increase the
motivation level so that they can give their best performance and also take care the diseased
people and old people because they need proper rest. It is necessary that the Jacob has to include
its team members in the decision making process of company and also take suggestions from
them. The manager should take care about the health of its staff members as well as employees.
CONCLUSION
It has been concluded from the above mentioned report that the Silver wood home care
gives the facilities to the unhealthy people and provides all the medical related facilities to them.
In this present business report studied about the organisational structure of the Silver wood
organisation. The structure of this organisation are given in this report. Under this business report
also discuss about the impact of culture on the Silver wood organisation. The manager of this
home care, Jacob plays an important role in the activities and managing all the health care
system. This person has some important roles and responsibilities regarding this care home.
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Roche, M. and et. al., 2010. Violence toward nurses, the work environment, and patient
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Online
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Organisational Structure. 2017. [Online]. Available through:
<http://www.Silverwood.co.uk/about-leicester-care-homes.html>. [Accessed on 11th
October, 2017].
The Remarkable Risk of a Disconnected Health Care Environment. 2016. [Online]. Available
through: <https://connectedmed.com/resources.php?p=wp_01>. [Accessed on 11th
October, 2017].
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