Report on Healthcare Operational Management and Leadership Development

This report delves into the multifaceted role of an operational manager within a healthcare organization, emphasizing the critical importance of leadership in improving patient care quality. It outlines the key responsibilities of an operational manager, including managing human resources, coordinating and supervising various departments, conducting financial analysis, ensuring adherence to best practices, and facilitating effective communication. The report also highlights the core competencies required for success in this role, such as communication, leadership, professionalism, and technological proficiency. Furthermore, it examines legislative considerations relevant to operational management, including data privacy, workplace health and safety, and business licensing. The author, acting as a trainee operational manager, assesses their own leadership competencies, identifies areas for development, and establishes SMART goals for improvement, such as enhancing skills in project management and business intelligence software, along with reducing anxiety. The report concludes by reiterating the importance of a well-rounded understanding of management and legislative considerations for effective operational management in healthcare.

Running head:HEALTHCARE
Healthcare
Name of the Student
Name of the University
Author Note

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Introduction
The term leadership can be defined as the behavior as well as ability of an individual to
direct he activities of a group of individuals towards a share goal. When it comes to healthcare,
the role of a leader is highly crucial since it is directly associated with the improvement of the
quality of patient care. Healthcare man agent can be defined as a career that let an individual to
make a difference in people life. An operational manager in the healthcare department needs to
ensure that the physicians and the nurses are providing high quality care to the healthcare service
users. Not only this, their chief responsibilities include managing the budget so that the hospital
can obtain the potential to eve the optimum number of the patient. I have been recently appointed
in a healthcare organization as a trainee operational manger. Considering the fact that in near
future my chief responsibilities will include effective management of the organization, in this
report a detailed discussion on management and leadership that needs to be developed by me in
order to ensure an effective operational management has been conducted.
Roles and responsibilities of and operational manager
According to Lux and Petit (2016), the chief role of an healthcare manager is to act as a liaison
between the heath care service providers as well as the heath care service users. Along with this,
an operational manager in the healthcare industry is also responsible for managing the financial
wellbeing of the healthcare facilities, implementing effective polices as well as managing the
medical and the non-medical employees.
The primary roles and responsibilities of a healthcare operational manager are as follows:

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1. The operational manager needs to manage the HR by helping as well as creating the
organizational a well as program budgets with the help of collaboration with the directors
as well as program supervisors.
2. Coordination as well as supervision: it is the responsibility of an operational manager to
coordinate, manage as well as monitor the working of the different department present in
the healthcare organization
3. Financial Analysis: The operational manager needs inspecting the financial statements
and data in order to utilize the same for enhancing the efficiency of business investment
decisions and funding.
4. Ensuring best practices: A healthcare operational manager possess the responsibility of
regular reviewing as well as improving the processes and polices for supporting
organizational goals , formulating as well as implanting organization and departmental
polices for maximizing the output.
5. Human resources: It is his/her responsibly to assist the recruitment and placemat of the
required employees along with establishing organizational structure, delegating tasks as
well as accountabilities, establishing effective work schedule along with ensuring
effective supervision.
6. Communication: An operational manager in the healthcare department is responsible for
monitoring, managing as well as improving the efficiency of the support services like IT,
Accounts, Finances and thereby, facilitate communication and coordination between the
support functions\risk management: finally, one of the chief responsibilities of the
operation al manager is to oversee the organization’s insurance policies and thereby

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ensure that the health and safety committee meetings are held on a periodic based and the
tasks are assigned properly.
The chief competencies of an operational manager in the healthcare industry are as follows:
1. Communication as well as relationship management: In order to ensure development of
effective relationship with the healthcare service provider of the organization, it is highly
crucial for the manager to develop the competency of communicating clearly as well as
concisely (Kodjababian and Petty 2017). This competency will not only establish but will
also help the managers to maintain professional relationship along with facilitating
constructive interactions with the both the healthcare service providers and service users.
2. Leadership: managers should develop the ability of inspiring healthcare professional for
creating as well as attaining the shared vision along with successfully managing the
changes for attaining the strategic ends and successful performance of the organization.
3. Professionalism: a manager needs to develop the ability for aligning with both personal
and organizational conduct along with professional an ethical standards which includes
the responsibility of the healthcare service users as well the community, a service
orientation along with a commitment to lifelong learning as well as improvement.
4. Knowledge of the healthcare environment: as an operational manager, an individual
needs to have the understanding of the healthcare.
5. Strategic planning; A healthcare operational manager needs to develop the competency of
maintaining the stability of healthcare center by predicting effective future logistic goals
6. Technological proficiency: A healthcare operational manager should have well
understanding and proficiency in information technologies and their utilizations that

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includes the utilization of advanced management and AI based software, problem solving
tools, project management and gauging software and others.
Legislative consideration of an operational manager
An operational manager should have well understanding and knowledge about the legislative
considerations associated with a business that deals with almost every department of a
organizational operation including, human resource, merchandising, settlement, taxation and
others.
A business operational manager should have a well understanding and knowledge about the
privacy and security of the data used in the organization as part of the operations as well as in
human resource management system that directly relevant to data protection privacy and security
act (Cohen et al. 2014). Data accessibility is another major legislative concern in this context.
Workplace health and safety also known as Occupational health and safety is another major
legislative concern of an operational manager that involves keeping a hazard free and safe work
environment.
Operational manager should also ensure the legitimate operations in human resource department
specially that deals with the payroll, compensation, medical insurance and others associated with
Hours and wages law and other employer’s obligations.
Operational manager should also have well understanding and knowledge about Business
operational licensing and taxation related regulatory obligations that also deal with the supplier
contracts and consumer laws.

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My competencies as a leader
As an operational manager. I am supposed to manage as well as develop the operational logistics
plan within the organizational framework guidelines as well as ensure that effective
communication across 3 business based departments that includes outsourcing, information
gathering and audit reporting. Through my self-assessment I have found that I have a strong
ability to make changes. While performing this role I have experienced a good number of
challenges as a leader that helped me to understand my strengths as well as weaknesses. I have
dealt with providing as well as receiving feedback. However, the feedback earned by me helped
me to evaluate my competencies as a leader. Have always asked for feedback as well as
suggestions to improve the same. However, the fact that feedback often makes me feel anxious
cannot be denied. I was able to present simple and viable solutions to improve the
processes. Hence it can be said that as per my belief, problem solving can be considered as one
of my greatest strengths. Another strength of mine is to find effective as well as efficient ways to
complete a task within a limited deadline. This way, time is reduced and we can complete the
tasks before the deadline. I always try to find new ways for keeping myself motivated and I'm
always eager to learn new things, to find new ways of doing a job differently. One of the chief
advantages of keeping one self-motivated is that the optimistic feeling can also be induced in to
the people who are working with a motivated individual. According to researchers, a leader
should always keep himself or herself motivated so that it becomes easier for him or her to
motivate his or her followers to achieve the shared goal. I delegate tasks well, allowing
individuals to develop their own position in the organization. However, I have found that the
major limitation in my leadership style is lack of understanding of IT or informational
technologies usage especially those are associated with business related project planning and

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execution. Apart from that I don’t have enough capability to control my anxiety or hypertension
during a tough situation when everything is working against me.
Areas I need to develop (smarter targets)
Specific Measurable Attainable Realistic Time-based
Developing
knowledge of
project
management
software
Measuring my
ability of using
the
management
software with
efficiency and
timeliness
Having online
courses on
project
management
software
Participating in
online exams on
project
management
software
utilization
3 to 5 months
Developing
knowledge of
business
intelligence
software
Measuring my
ability of using
the business
intelligence
with efficiency
and timeliness
Having
vocational
training and
courses on
business
intelligence
software
Using my
knowledge in
professional
utilization
6 to 12 months
Developing ability
to reduce my
anxiety or
hypertension
Measuring the
frequency of
occurrence of
hypertension
Taking
counseling and
corporate
counseling to
handle pressure
Monitoring my
behavior during
working hours
under pressure
6 to 8 months

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Conclusion
From the above report it can be said that in order to be a successful operational manager I should
have well understanding and knowledge about the legislative as well as management based
considerations associated with a business that deals with almost every department of a
organizational operation including, human resource, merchandising, settlement, taxation and
others. It has to be also remembered that achievement of an operational manager can be defined
as the behavior as well as ability of an individual to direct the activities of a group of individuals
towards a share goal

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References:
Kodjababian, J. and Petty, J., 2017. Dedicated project leadership: helping organizations meet
strategic goals: today's complex healthcare marketplace requires dedicated project leaders--and
teamwork--to ensure successful outcomes for critical strategic initiatives. Healthcare Financial
Management, 61(11), pp.130-135.
Lux, G. and Petit, N., 2016. Coalitions of actors and managerial innovations in the healthcare
and social healthcare sector. Public Organization Review, 16(2), pp.251-268.
Lee, D., 2015. The effect of operational innovation and QM practices on organizational
performance in the healthcare sector. International Journal of Quality Innovation, 1(1), p.8.
Cohen, D., Huynh, T., Sebold, A., Harvey, J., Neudorf, C. and Brown, A., 2014. The population
health approach: a qualitative study of conceptual and operational definitions for leaders in
Canadian healthcare. SAGE open medicine, 2, p.2050312114522618.