Operational Management: Roles, Skills, and Leadership in Healthcare

This report delves into the intricacies of operational management within the healthcare sector. It begins by defining the roles and responsibilities of an operational manager, emphasizing their crucial functions in directing staff, ensuring financial stability, and coordinating patient care. The report then explores the prioritization of different personal skills in leadership, such as interpersonal and information management skills, highlighting their importance in managing operational tasks. Various leadership theories, including contingency, trait, situational, and transformational leadership, are examined in terms of their application to work roles within healthcare, and how these theories support aligning management styles to different contexts. Furthermore, the report discusses theoretical models for team development and conflict resolution strategies. Finally, it outlines a plan for implementing change in operational resource management and describes the potential impact on service provision and patient outcomes.

The effective operational manager
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Contents
INTRODUCTION...........................................................................................................................3
Activity 1.........................................................................................................................................3
P1 Describe the roles and responsibilities of an operational manager in healthcare practice.....3
P2 Explain why different personal skills are prioritized in leadership through different
operational tasks in healthcare practice.......................................................................................4
Activity -2........................................................................................................................................6
P 3 Theories of leadership in terms of their application to work roles in healthcare practice.....6
P 4 Theories can support aligning style of management to different contexts in healthcare
practice.........................................................................................................................................7
PART B...........................................................................................................................................8
P 5 Theoretical models of leadership to contribute towards the development and management
of a team in healthcare practice...................................................................................................8
P 6 Various strategies used to resolve conflict arising between individuals in different contexts
in healthcare practice...................................................................................................................9
PART A.........................................................................................................................................11
P7 Produce a plan to implement change in an area of Operational Resource management in
healthcare practice.....................................................................................................................11
P8 Describe the potential impact of the plan on service provision and outcomes for individuals
in healthcare practice.................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
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INTRODUCTION
Operational management is based on area of concerned with designing and controlling
overall process of production while redesigning enterprises operations in production of goods
and services. The report is mainly focused on the operational resource management area in
healthcare practice where managing and leading the coordination between colleagues in effective
manner.
This report will discuss about the roles and responsibilities of operational manager in
healthcare practices. It will describe about different personal skill which are prioritized in
leadership by performing operation task in healthcare practices. Furthermore, this report will
describe about the different leadership theories in terms of application to do work roles in
healthcare practices and also supports aligning style for management. It will determine different
theoretical model which always contributes towards development and offering strategies to
resolve conflict among individuals. At last, it will produce the plan to implement change in
Resource management area of provision in healthcare and also describe that how potential
impact of plan on different services.
Activity 1
P1 Describe the roles and responsibilities of an operational manager in healthcare practice.
In healthcare practices, it must provide the facilities and services to patient through
technicians, nurses and diagnostics and other medical staff members. However, to make an effort
for providing better quality of services and survival as enterprises (Wang, Kung and Byrd, 2018).
In area of resource management, operational manager has performed the significant role and
responsibilities within healthcare practices.
Roles and Responsibilities:
 The manager has significantly played role with in healthcare for providing direction of
other practitioners, groups and departments where how they can increase efficiency. In
this way, it can understand that managers are responsible for day to day operations of
facility. It must ensure to secure the financial stability for resource management.
 It always helping for patient to provide better facilities which including diagnosis
equipment’s and other type of medical treatment (Smolowitz and et.al., 2015).
 By protecting resources and equipment, operational manager establishes the policies and
procedures which help for managing overall budget and investment for resource
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management. It allocates budget and other type of financial need in which submit reports
and also applicable IT system and databases.
 The managers are established the coordination with nurses, doctors, physicians,
pharmacist and other professionals that must ensure patient quality of care, rehabilitation
or treatment. Manager draw up daily schedule which addressed the requirement of entire
staff so as they were focused towards patient care.
 The operational manager were developed an effective strategic which influencing the
important decision related the healthcare functions while managing a team of medical
professional.
 The manager may have non-medical employee in organization but it often oversees the
concern about administrative staff and clerical. It has a lot of responsibility for managing
recruitment process and identify salaries, assign work schedule. In all aspects, it also
performed role of resource management which can identify the suitable resources for
each department in terms of healthcare practices.
 Health manager overseas information technology that perform different task in health
care organization. It can be monitored and managed the activities which incorporate IT
with clinical practices. It must ensure that personnel become proficient in use of different
hardware as well as software instruments.
 Their duties which may including the IT policies and procedures which comply with best
practices.
P2 Explain why different personal skills are prioritized in leadership through different
operational tasks in healthcare practice.
Health manager is mainly performed the complex managerial responsibilities which
delivered the better healthcare services to patient. It can be categorised the different healthcare
management skills which are prioritized in terms of leadership.
Interpersonal Skill: It is the most common skills that may require for operational manager to
understand other emotion and affection. It allows for working with other people and build a
coordination between different colleagues. This type of skill is related to leadership which
always inspire and motivate other staff members (Chism, 2017). It helps for build self-conscious
when accurately assess themselves and also have an understanding for other people. operational
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manager uses internal personal skill to promote the good relation and helping other for getting an
opportunity to grow.
Information Management: It is another type of skill which give more prioritised that help
for performing different operations such as data collect, organize and interpret information. It
mainly composed of different categorises which supports to handle operational task.
 Creativity change management: it has increased an ability to adopt change while dealing
with new situation of healthcare services. Its ability of understanding and awareness of
different type of healthcare services events, seminars because it helps for obtaining
important information which useful for resource management. On the other hand, it also
assimilates data from multiple sources while discovering their interpretation of technical
equipment information for purpose of interaction. In this way, manager can understand
about new diagnosis machines for protecting and managing healthcare practices.
Technology management: The operational manager ability to use the new technology that
adopt within healthcare practices whether on hardware system and other type of machinery,
information control system. It requires for understanding about current trends and technology
because it helps for managing and controlling overall business task in terms of effectiveness as
well as performance (Liebler and McConnell, 2016). This type of skill useful for managing the
operational task effectively where manager performed action which enables the directing,
planning and implementing actions.
 Set Goal: It has a build an ability for identifying standards and goals while manager
distribution of personnel, resources and evaluates performance. Afterwards, it is
dedicated toward achievement of objective and working in condition of limited resources.
As a leader, it has bound that face challenges in health care organization. Leader have flexible
mind and willing to adopt new situation or conditions. It is diligent in learning about use of latest
medical records by using CRM system. Manager should respect the deadline and also routing
other efficiency or performance.
These are different types of personal skills which always supports as a leadership that should
maintain overall business operations and functions (Burgess and et.al., 2015). it must ensure that
all type of task completed within specific deadline. Personal skill always reflects on leadership
quality in different areas of healthcare which improve the overall quality of services and
facilities.
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Activity -2
P 3 Theories of leadership in terms of their application to work roles in healthcare practice
There are various kinds of theories of leadership that can be used to explain different roles
in healthcare practises especially for operational management. As in operational management
coordination of all the healthcare processes is done so that proper distribution of products and
services can be done because of this leadership plays a vital role in this area. One of the most
commonly used theory is contingency theory (Buchbinder, Shanks and Kite, 2019). This theory
focuses on various variables related to the working environment. As per this theory leadership
style is mostly chosen as per the suitability for the situation. This theory also explains that there
is no particular leadership style which is best suited in all the situations. This theory also says
that leadership is not only about leadership qualities but it is also about maintaining correct
balance between needs, behaviour and context. An effective and a good leader is capable of
assessing their followers needs and requirements so that they can take a control of the situation
and accordingly they can adjust their behaviour. As per this theory success of a leader
completely depends upon the type of leadership style adopted by the leaders, qualities of their
followers, fulfilment of needs of their followers and aspects or requirement of the situation. It is
one of the most suitable leadership theories that can applied to work roles in healthcare practises.
Trait leadership theory says that leaders are born who are born with leaders’ traits and
qualities. As per this theory most of the born leaders have common identified behavioral
characteristics. Whereas situational leadership theory says that leaders who adopt different
leadership styles according to the situation and level of their team members are best suited
leaders for a particular task. For example, an operational manager requires to coordinate with all
the healthcare processes so they need to develop leadership skills and quality as per the situation,
followers they need to deal with etc.
Another theory that can be applied to work of operational manager working in operation
management is situation theory (Flynn and et.al., 2015). As per this theory leaders choose best
suited action required based upon variables of the situation. There are various styles of
leadership that can be used or applied to different situations and decision making. For example:
an operational manager needs to coordinate with different healthcare processes where most of
the members are skilled and experts at their respective field. So, in this situation democratic
leadership style can be used. Another situation where leader is extremely knowledgeable and is
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one of the most experience member in the group then in this situation authoritarian style can be
used. So, as per this theory different styles of leadership are used according to the saturation in
which leaders can justify their work roles in healthcare practises. There is one more theory that
can be applied to work of operational manger is Transformational Leadership theory in which
leaders focus on motivating their employees based on what they can offer to their employees.
P 4 Theories can support aligning style of management to different contexts in healthcare
practice
It is important for professionals to focus on leadership especially in healthcare sector as
management and provision of good healthcare services and products completely depends upon
effectivity and efficiency of the leaders as they are the one’s who provide direction, path and
vision to their followers. In healthcare sector it is important for leaders to focus on their qualities
and skills so that they can increase efficiency and effectiveness other healthcare practises (Gopee
and Galloway, 2017). For this it is important to focus on aligning various management styles to
the theories of leadership. In other words, it can be said that adopting an adequate leadership
theory can help in aligning various styles of management. In health care sector it is important
because the quality of service that will be delivered to the patients depends upon the type
coordination between leaders and other healthcare managers. In such salutation applicability of
leadership theories on operational manager becomes important.
One of the theories such as Transformational leadership theory can be aligned with
manager’s style of measuring process and supervision so that they can motivate their employees,
increase capabilities of employees, enhance their employees focus on achievement of objectives
of an organization. According to this theory leaders need to focus on aligning themselves on
adjusting themselves as per the situation. This theory helps the managers to align their
management style of motivating their employees (Noe and et.al., 2017). This theory can be
aligned with management style adopted by the operational manager so that they can easily
coordinate among all the healthcare processes. Situational leadership theory can be aligned with
management style of managers of managing people. These theories not only help in aligning
styles of management but it also helps the leaders to support them in decision making. These
theories can be easily applied and aligned with operational management in healthcare practise.
Democratic management style theory can also be used in different healthcare practises. In
this, managers focus on reaching decisions with employees input and managers themselves are
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responsible for the final management decision. There are various other kinds of democratic
management styles such as participative, consultative and collaborative styles.
Autocratic leadership is another kind of management style that can be used in different
healthcare practises. In this there is only one person who is responsible for controlling and taking
all kinds of decisions and takes quite less amount of input from other group members.
PART B
P 5 Theoretical models of leadership to contribute towards the development and management of
a team in healthcare practice
There are various models of leadership the contributes in management and development a
team especially in healthcare practises. These models are important for development and
management of all the teams in healthcare sector so that quality service or products can be
provided to the patients. Adoptive leadership theory is a new leadership model that helps in
explaining difference between authority and leadership (Boyle, 2015). Understanding this
difference can help in management and development of teams in healthcare sector. Authority
focuses on mobilizing on position whereas leadership focuses on mobilizing teams. According to
this theory, a leader is an individual who helps the team members to focus on their work, adopt
various challenges at workplace in order to achieve desired aim and objectives. Another
theoretical model that can be used for development and management of teams is Belbin team
roles models. This model helps in explaining the way in which proper and effective team is
development and ways in which it can be managed. According to this model there are nine
different types of roles that helps in development and management of an effective team. These
roles are defined as team roles. Each role has their own strengths and weakness and based on
their strength their roles are defined. These roles help in development of an effective team and
management of those teams. In healthcare practise development and management of these teams
is quite important for delivering quality service and products to the patients. Belbin team roles
model can be used in an effective manager and can majorly contribute especially in development
of teams in healthcare sector.
It is one of the best ways to access strengths and weakness of team members. According to
this model it is not important for teams to have nine different members for each role. One team
member can play more than one role (Harvey and Kitson, 2015). There are three action-oriented
roles i.e. complete finisher, shaper and implementer. 3 cerebral roles- specialist, plant and
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monitor evaluator and 3 roles are people-oriented roles - resource investigator, team workers and
coordinator. But there is one disadvantage of this theory i.e. all the team roles defined in Belbin
model might be insensitive to people or team members feelings and because of which
management of team members becomes quite challenging. It is important for all the roles to
coordinate with each other, support each other and play their roles and complete their tasks in a
proper and effective manner.
Another theory that can be used for management and development a team is Tuckman
model. This model consists of four steps: forming, storming, norming and performing.
Stage 1: Forming: At this stage team is highly dependent upon the leader for direction and
guidance. Leaders at this stage are required to answer various questions of their team members in
order to clarify their doubts and make them understand their roles and responsibilities.
Stage 2: Storming: In this relationship between team members and leaders are established by
making team members focus goals and objectives that are required to be achieved.
Stage 3: Norming: All the roles and responsibilities of team members are clearly accepted in this
stage and all kind of major decisions are taken by group discussion.
Stage 4: Performing: All the team members are clear about what they need to do and what they
need to achieve.
P 6 Various strategies used to resolve conflict arising between individuals in different contexts in
healthcare practice
Conflict is one of those situations that can arise in any industry. In order to maintain
effectiveness and efficiency of the services and products that are being provided by the
organization to their customers (Kerzner, 2018). It is important for organizations to focus on
resolving any kind of conflict that occurs within an organization. In healthcare practises it is
extremely important to focus on building strategies that can be used for resolving conflicts that
occurs or arises within individuals working within healthcare sector. These conflict resolution
strategies helps healthcare practises in handling conflicts, avoiding them, compromising,
resolving the conflict etc.
First and the foremost strategy which is commonly used within healthcare sector is
avoidance of the conflict. Using this strategy individuals involved in the conflict are influenced
to walk away from the conflict if it is possible (Nelson and Staggers, 2016). It is one of the safest
ways that can be used by individual involved in the conflict but this strategy does not resolve the
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situation. In healthcare sector this strategy is important because many times there are various
situations in which it is better for the individuals to avoid the situation for the sake of the service
quality which is provided to the patients. But it is not suitable to be applied in every situation
because in some situation conflict might even get worsen if it is left unresolved. Second strategy
is to compete in order to win the conflict. This strategy can only be used in those situations in
which all the individuals involved in a conflict wants to win something or there is something to
be achieved. In such situation this strategy can be used, in healthcare sector competition is
intense or there are various situations in which only one healthcare practitioner is chosen. So, in
such cases this strategy can be used (Tsai and et.al., 2015). Another strategy that can be used
within healthcare sector is accommodation of other person. This strategy can be used when one
individual is ready to give in for demands or wishers of other person i.e. one individual can
cooperate and resolve the conflict. In healthcare sector it plays a vital role as many kinds of
conflicts can be easily resolved through this strategy. Next strategy is where both the individuals
involved in the conflict compromises to one thing. It is one of the best strategy that can be used
within healthcare practises in order to resolve conflicts.
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PART A
P7 Produce a plan to implement change in an area of Operational Resource management in
healthcare practice.
Producing and managing plan for change in the area of operational resource management
in healthcare practice. It is all about for planning, evaluating and implementing different
operations, tactics and strategies which make sure that change plan worth for healthcare
practices.
Change Implementation plan
Aim: To analyze change in resource management operational in healthcare practices by using an
effective strategies and approaches.
Objectives:
 To enhance the quality of facilities and services in healthcare.
 To implement the strategies for managing and controlling business task.
Benefit analysis: it is analysis the decision-making technique that involves explicitly for
considering the positive and negative outcome. It makes sure that decisions more consistently
systematically useful for change management within operational resource management. It often
to analyze the area of operation where faced limited resources so manager may allocate resource
to perform different functions. It means that resources are not properly allocated. In this way, it
is beneficial for developing an approach to identify useful resources which help for decision
making. On the other hand, manager will invest money on resources that will improve quality of
services in healthcare services.
Consideration of legal and ethical requirements: These are important concepts in terms of
healthcare where it will face many issues related the workplace. The limited resources force
tough for providing better quality of care to patient. In this way, ethical and legal principles help
for giving better medical treatment to patient.
Form an ethical perspective, it is prerequisite the value of trustworthiness which successfully
maintain risk and also value is connected to other people in terms of safety culture. It mainly
refers the physical safety, cultural safety and psychological safety.
Despite that various type of patient safety guideline and other type of standards is paid in terms
of legal and ethical aspects. The moral duties of manager is to set up patient safety which always
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focused on the positive results and benefits. The provision of legal protection and emotional
support of employee by healthcare practices which encouraging patients in terms of quality of
services.
Strategy planning on health and safety of individuals: In terms of operational resource
management, it should make strategy planning for providing better health and safety of
individual.
It should make a legislative framework that need to be constantly maintain the updated and
relevant technological or emerging risk. It adopted a significant set of operation process to
maintain resources and providing the proper facilities of individuals (Sifaki-Pistolla and et.al.,
2017).
Determine human and physical Resources: There are some suitable human and physical
resources. It mainly involves physical space, manpower, equipment that will help for performing
emergencies activities.
Desired results and outcomes:
 Legislation policies will help for eliminating unnecessary burden and bureaucratic
provisions.
 It should be controlled all type of unnecessary resources mismanagement and understand
benefits of adequate health or safety level.
 It will maintain and control the overall resources that help for providing better health
treatment and therapies.
System Monitoring and reviewing progress:
To monitor and evaluation is about for collecting and analyzing the data into strategic ways,
which help for used to make informed decision inventory management and improve the policy
and procedure in resource management.
P8 Describe the potential impact of the plan on service provision and outcomes for individuals in
healthcare practice.
The potential service provision plan will significantly impact on the individuals in terms of
healthcare practices. The patient should be maintained their healthcare treatment due to
effectiveness care. It will increase the desired health results and outcome of individuals. There
are various types of experiments performed within laboratory by using different resources. So as
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it can analyzed that availability of resource management will supports for protecting disorder as
well as treatment. This type of change implementation plan will improve facilities and services
through efficiency of clinical processes as well as managerial resources. It directly associated
with the failure which recognize the problem and ensure that system of care become reliable and
predictable. On the other hand, it also understands that Avoided costs through communication
with different resources on the basis of external and internal. This plan will help for setting
specific goal and objective which useful for examine improvement area where how to deals in
appropriate manner (Linderoth, 2017). In this way, it can be determined that complexity
measurement quality comes from gap of knowledge in terms of services that’s why, it is an
essential to improve desirable health outcome. After making plan, it also analyzed that will help
for putting different strategies and policies regarding legislation for protecting suitable amount of
resources. It can be used for providing the better quality of healthcare services to patient. The
potential plan is positively impact on the health services while establishing the strong
coordination among staff members. Therefore, they were properly managed all type of healthcare
services.
CONCLUSION
From the above report it has been summarized that operation management is an important
service area in healthcare organization in which coordination of all the healthcare processes is
done. One of the operation management area which is required to be focused on is operation
resource management as it helps the healthcare practises to be managed and completed in an
efficient and effective manner. It has been analysed that operational managers plays a vital role
in healthcare sector as they are required to focus on all kinds of operational tasks of healthcare
organization. It has also been analysed that there are various kinds of leadership theories that can
be used to do work in healthcare practises in such a manner that it aligns with various
management styles as well. Other than this it has also been analysed that there are various kinds
of conflict resolving strategies that can be used in healthcare organizations in different situations.
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REFERENCES
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