Analysis of National Health Service: Organization Report

This report analyzes the National Health Service (NHS), a publicly funded healthcare system in the UK, examining its organizational structure, core competencies, and commitment to customer service. The report delves into the NHS's vision statement, which focuses on improving the health of the population, and its mission statement, which aims to promote good health and reduce illness. It also outlines the NHS's service strategy, emphasizing clear accountability and patient-centered care, and its performance plan, which includes employee motivation, empowerment, and training. Furthermore, the report explores the hiring, training, and retention plans, highlighting the importance of employee skills and their alignment with the organization's vision, mission, and service strategies. The report emphasizes the importance of employee training and development to provide effective healthcare services to patients and their families.

Running head- The Health Care Staff
The Health Care Staff

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The Health Care Staff
The Health Care Staff
 Name of the organization: National Health Service
 Description of the organization: National Health Service is a publicly funded health care
system established in the UK. Medication is subsidized, and the prescription is free when
situation warrant. The policies of the health care vary among England, Northern Ireland,
Wales, and Scotland. It is an example of universal health care system.
 It serves all the legal resident of the England. Services provided by the National Health
Service: Eye test, dental care, emergency treatment, prescriptions, primary care, in-patient
care, long-term health care, etc.
 Core competencies are:
 Provide patient-centered care
 Work in interdisciplinary team
 Employ evidence-based practices
 Apply quality improvement
 Utilize informatics
 The organization is providing free health care services to the patient.
 The expectation and needs of the customers is better services and free medication
 Vision statement- improving the health condition of the people to live well, live long with
peace of mind.
 The organization should provide free health care services to all over the globe especially in
developing and underdeveloped country.
 Personal vision- eradicating the serious and infectious disease from the developing and
underdeveloped countries and improve the mental health of the population.

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The Health Care Staff
 Yes, the organization is addressing the customer service within the vision statement.
 Yes, the organization is addressing the commitment to quality and values.
 Yes, my vision statement involves the employees.
 Mission statement- the organization, is committed to promoting good health and reducing
illness.
 The reason was to improve the health condition of the population and reduce illness.
 Yes, the organization is addressing customer services within the mission statement.
 Yes, the organization is addressing the commitment to quality and values.
 Service strategy- clear accountability and high national standard, devolution of resources and
power to the front line to give health professional freedom to innovate, provide in-time health
care services to the patient, providing a facility for the caretaker.
 The organization is committed to providing better health care services to the customers.
 The commitment of the organization to serve the customers is the commitment of every
employee.
 As the vision of the organization is to improve the health condition of the people for longer
life the strategy is serving the vision statement by providing the better health care services. In
the same way, service strategy is linked with mission statement by reducing the illness of the
population.
 Performance plan-
 Motivation: the workload of the employees would not be high and flexible working
hours would be provided to them.
 Empowerment: required skills and competencies would be provided to the employees
to empower them.

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The Health Care Staff
 Training: training would be provided them on a timely basis to make them aware of
new skills and competencies.
 The employees are committed to serve the patient and take care of the families of the
patients.
 Hiring, training, and retention plan-
 Motivation: placing right people at right place at the right time
 Empowerment: providing necessary training to empower them
 Training: identifying the requirement of skills and providing them training acquire the
required skills.
 Cooperation with families and patient: employees are getting soft skill training to
acquire skills to deal with the patient and families.
 Linking to action plan with
 Vision Statement: providing required skills and competencies will help them to
improve the health condition of the population.
 Mission statement: identifying the requirement of training and providing them
training on a regular basis will help them to promote the health and reduce illness.
 Service strategy: soft skill training enable them to achieve the target efficiently and
effectively.