This capstone project investigates the impact of outsourcing on healthcare business performance, using the partnership between Medtronic and Tareq Co. in Kuwait as a case study. The project examines the advantages and disadvantages of outsourcing, focusing on the challenges related to cultural diversity, customer satisfaction, and the adoption of local practices. The research includes a literature review exploring outsourcing strategies and a detailed analysis of the Medtronic and Tareq Co. relationship, highlighting issues such as cultural incompetence and conflicts of interest. The project recommends a risk management and joint venture framework to improve business performance, foster trust, and enhance customer satisfaction. The study aims to provide insights into the complexities of healthcare outsourcing and offer strategies for more effective business partnerships, especially in diverse cultural contexts. The capstone project concludes with recommendations for improved outsourcing practices and positive healthcare business partnerships, emphasizing the need for alignment, cultural respect, and a focus on patient outcomes.
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