Employability Skills Report: NHS Healthcare Professional - Analysis

This report examines the employability skills required for healthcare professionals within the NHS. It begins with an introduction to employability skills, emphasizing their importance in the modern workplace and the specific context of the NHS. Task 1 focuses on defining responsibilities and performance objectives, assessing effectiveness, and providing recommendations for improvement, including the use of motivational techniques. Task 2 delves into problem-solving strategies in the workplace, effective communication styles, and time-management techniques. Task 3 assesses team roles and dynamics, exploring alternative ways to achieve team goals. Task 4 evaluates tools and methods for developing solutions to problems and prepares a strategy for resolving a problem and evaluating its potential impact on the business. The report provides a comprehensive analysis of these essential skills, offering practical insights and strategies for healthcare professionals to enhance their performance and contribute to the success of the NHS.

Employability Skills

Table of content
Introduction
Task 1
1.1 Prepare set of own responsibilities and performance objectives
1.2 Assess own effectiveness against defined objectives
1.3 Provide recommendations for improvement
1.4 Assess how motivational techniques are useful to improve quality of performance
Task 2
2.1 Determine solutions to work-based problems
2.2 Communicate in a variety of styles and appropriate manner at various levels
2.3 Determine effective time-management strategies
Task 3
3.1 Assess the roles people play in team and how they can work to achieve shared goals
3.2 Determine team dynamics
3.3 Describe alternative ways to complete tasks and achieve team goals
Task 4
4.1 evaluate tools and methods for developing solutions to problems
4.2 Prepare an appropriate strategy for resolving a particular problem
4.3 Evaluate the potential impact on the business of implementing the strategy
Conclusion
References

INTRODUCTION
Employability skills refers to essential abilities that includes knowledge, expertise level,
and mindset that is required for achieving success in modern workplace. These are important
qualifications for particular job position and necessary for bringing efficiency and effectiveness
in performance. NHS is an public health care institution situated in England. This organisation
provides services like dental treatment, optical care, mental health etc. It has around 1.6 million
employees. This report is about employability skills required for an health care professional. It w
includes analysis of responsibilities and performance objectives required and ways in which it
can be made effective. Motivational techniques to improve quality of performance and time
management skills will be discussed. Team dynamics for health and social care is another key
focus of this report. Methods in which problems related with work place can be identified and
ways to overcome these issues will be discussed in this study.
TASK 1
1.1 Prepare set of own responsibilities and performance objectives
Own responsibilities and performance objectives are related with self management of
health care professionals. It refers to ability of individuals to give best outcome in their job. This
helps individuals to determine their personal capabilities and assess own strengths and
weaknesses. It is very important for NHS to achieve competitive advantages. As an health care
professional, I need to perform following responsibilities-
Diagnose and treat patients- I must treat patients attentively by updating my scientific
information and treat them in right way. It is required to prescribe right medicine and tell them
advantages, disadvantages and risk related with proposed treatment.
Provide information- I should explain risk factors and chances of failure of suggested
treatment, so that patients can take decision properly. It is necessary to inform them about
positive and negative impacts of direction.
Respect confidentiality- Professional secrecy is one of the major responsibility in this job
role. I cannot reveal personal information provide by patients as it is against the law. It can be
done only if there is fair reason and consent of patients has been taken.
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Ensure free consent- It refers to situation in which service taker agrees for treatment.
Their consent should be free and informed with full knowledge of care they are offered. This is
the reason why it is necessary to keep them informed and provide every information about health
and treatment they are getting.
National Health Service
Job title – Health care professional
Location - England
Roles and responsibilities
 Diagnose and provide medical treatment to patients.
 Give full information regarding medicine and course of care.
 Ensure confidentiality.
 Take free consent from patients.
Qualification required
 MBBS- Bachelor of medicine and Bachelor of surgery.
Experience required
 Requires 5 years’ experience in health care sector.
 At least 1 year experience in other country but in the same sector
Preferred skills
 Effective communication skills.
 Have patience and physical stamina to meet demands of this profession.
 Ability to take quick decisions in difficult situations.
 Desire to serve patients.
1.2 Assess own effectiveness against defined objectives
As an health care professional I have to evaluate my personal effectiveness with roles and
objectives assigned by NHS. There is need to enhance my overall personality for grabbing more
trust from patients. It is important to improve interactive skills to communicate politely without
getting irritated for maintaining positive and trustworthy relations with them (Wibrow, 2011).
Along with this, as an employee of NHS I have to make sure that none of my function will affect
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the image of this organisation(O'Neil, 2014). It is essential to maintain safety of society by
determining danger so that thaey can be cured in perfect manner. There are number of skills I
need to bring in my working to achieve required objectives given below-
 I am learning the ways to reduce risk factors that are common in this profession.
 I am becoming more effective in taking quick decisions in important situations.
Along with that, it is required to grab more information and knowledge that are essential
to make my performance more effective.
1.3 Provide recommendations for improvement
Health care professionals are integral part of an organisation involve in health and social
care. I am responsible for treating patients well and provide them with effective diagnose. It is
very important that all weak factors of my performance will be improved. Some initiatives can
be taken as recommendations for improvement (Cottrell, 2015). These are as follows-
 Employees knows the conditions of organisation so that they can generate ideas for
development so firstly I need to evaluate the opportunities available for improvement.
 It is required to be updated about changes in scientific knowledge and technological
advancement related with healthcare sector.
 I can enhance my knowledge and skills by attending effective training and development
sessions.
 I have to increase my patience level so that I can listen wisely to patient's problem and
provide them proper treatment.
Therefore, these improvements will help in my self development and also facilitate in achieving
overall organisation goals.
1.4 Assess how motivational techniques are useful to improve quality of performance
NHS is an big organisation in health and social care sector by serving large number of
trusted customers. It is known for best quality medical services that attracts more patients. This is
due to hard work of its professionals. Therefore, it is very important to adopt effective
motivational techniques to improve quality of performance to achieve more success in this
competitive world. Some of the methods to motivate these professionals are as follows-
Skill development programs- Such programs helps in uplifting and growing knowledge
and skills of health care professionals by providing counselling from experienced persons (Ryan,
2012). This leads to improvement in performance and motivating these employees.
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Setting objectives- It is required that, organisation will set some targets for them which
are to be achieved in specific duration. This motivates them to bring efficiency and quality in
their performance.
Good surrounding- Environment and work culture of an organisation plays an vital role
in encouraging employees. Therefore, there should be positive and healthy surrounding to
motivate them by using best strategies.
Bonus- Another important motivation tool is providing extra bonus and incentives for
better performance. It is very useful in encouraging them to give best outcomes through their
workings. Therefore, it is most common tool adopted by various organisations for the purpose of
improving quality.
Awarding best employees- This is one of the most effective way to motivate employees
to improve their quality. For getting best employee award and reward, they tries to do more hard
work and give best possible results.
Along with that, NHS is trying to conduct various motivational programmes supported by
appropriate data and information in order to encourage employees to perform better.
Task 2
2.1 Determine solutions to work-based problems
Problem solving is observing wrong things taking place in organisation. It includes
identifying problems for the purpose of risk management. Taking actions to solve these problems
is an important aspect to improve effectiveness at workplace. Several ways for solving these
issues are as follows-
Ensure proper communication- Effective interaction between top level and heath care
professionals is important to maintain good relations between them and it is useful in reducing
chances of conflicts (Benson, Morgan, and Filippaios, 2014). It brings mutual understanding
amongst them which facilitates in making healthy surrounding in enterprise.
Quality management- Maintaining quality of performance of these professionals will
help in reducing risk factors and grab trust if more patients towards the services of NHS.
Recruit skilled employees- Hiring experienced and highly effective professionals reduces
chances of deficiency in services related with health care (McQuaid, 2013). This plays major role
in handling medical equipments wisely and providing appropriate course of medicine to patients.
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Continuous measurement- Measuring performance on constant basis, reduces chances of
risks at workplace. This helps in identifying problems quickly and take immediate actions to
solve it.
These are some of the ways in which problems can be solved at workplace. This scenario
helps in reducing complexities and unnecessary conflicts.
2.2 Communicate in a variety of styles and appropriate manner at various levels
Communication is very essential for success of an organisation. Employability skills are
very much related to this context. Important issues for job practice are-
To read
To write
To listen
To speak
Communication is very important part operations in an organisation. It is necessary to
interpret and explain policies and plans. In current scenario technology is very vital element for
this. It has great role in improving communication at work place. It is not an easy activity as it
has lot of levels and stages. So, it is required to have proper communication channel. It is helpful
at every stage of performance in an organisation. Health care professionals can keep effective
communication with patients so as to reduce chances of confusions and misleading information.
It also facilitates in innovation because when employees are comfortable in openly expressing
their ideas then they can bring new and creative ideas in organisation. Positive relationships can
be build through proper channel of communication. This helps in making effective team as
employees are connected with each other so they feel more secure in working in groups. This is
very important in context of employability skills.
2.3 Determine effective time-management strategies
Time management is very essential in NHS , specially in making effective employability
skills. It is critical part for employees having bunches of tasks. If an worker adopts strategies
related with this then they can achieve their objectives more efficiently and faster. It includes
dividing the work on the basis of time and ensure that task will be completed in given time.
Strategies related with time management are as follows-
Planning – Plans includes directions for activities to be performed in future. This helps
doing work as per planned schedule which reduces wastage of time.
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Sequencing- Arranging activities in proper sequence can also help in managing time.
Employees will get proper list of tasks they have to perform on the basis of priority. This
provides them proper guidelines about work and saves time.
Reduce distractions- There are various factors that creates distraction at workplace and
leads to more time in performing an activity. Reducing these barriers may result in easy and fast
completion of task and it is an important time management strategy.
Decentralization of tasks- There are bunches of tasks which are to be performed by
healthcare professionals. This creates pressure at workplace and makes them more time
consuming. Dividing these activities will help in completing work in effective manner and in less
time.
Task 3
3.1 Assess the roles people play in team and how they can work to achieve shared goals
When a group of people working with together to achieve a goal they work more faster
and most effectively rather than a individual. In a group all the individuals are also play a role
which is contribute to get objectives. In health care sectors all the employees and indirect
workers are contribute their ideas to provide effective conclusions to others.
Job requirement- Role of people are depend on their job and their objectives which they
want to achieve. For medical sector, a individual person wants to provide best facility to their
patients so they work together to provide them in convenient way.
Shaper role- Shaper is a person who set goals for an organisation. They are extrovert and
one whose interpersonal communication skills work for motivate people to work together.
Appliance role- People who make strategy to implement ideas and achieve future goals.
They are turns team's idea into current actions.
Team workers role- They are group of people who work together to achieve future
goals with new strategy. There should be proper communication between members of team.
3.2 Determine team dynamics
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Team dynamics are psychological forces that affects the directions of team behaviour and
performance. These are created by nature of team’s work, personalities of individuals and their
working relationships.
Team and individuals performance- Team is a group of people who focus to work
together at a same place. Teamwork is familiar with the other and it formed to bring the best
outputs(Jones, 2013). This is a dynamic necessary in team success. An individual is also
performer for a team in different
Agenda of organisations- This is a strategy which is created to achieve future objectives
of an organisation. This process is for Doctors, Senior heads and for patients to provide all the
facility in a easy term and services.
Staff retention rate- This term is refer to the ability of an organisation to retain
employees. For this the head of the department needs to provide satisfaction and commitment to
their workers to withdraw and begin looking for other opportunities.
Company goodwill- Goodwill of a company is depend on their market value in front of
their competitor. This is a strength a company to make their positive image in front of others and
recognise them for a long time. This think is only think which is depends on workers strength
and their accuracy of work for others and for together (Jackson, 2014).
3.3 Describe alternative ways to complete tasks and achieve team goals
Alternative ways are correct and philosophy based ideologies. It is used to acknowledge
goals of team so that team mates have interaction and effective communication. If there is any
barrier in communication then it is difficult to deal with conflicts and sharing of information
becomes in ineffective. Therefore, proper communication is best alternative. Sense of respect is
also required to build healthy relationship amongst team mates. Specialization is another best
alternative. It allows all team members to perform continuously there assigned tasks that are
related with their expertise area. Using these ways can result in attaining objectives of team
formation in effective manner.
Task 4
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4.1 evaluate tools and methods for developing solutions to problems
There are various ways that will assist in problem solving. These strategies are as
follows-
Heuristics- It is an experience based strategy for solving problem. It is an psychological
method which may not be useful at every situation (Rao, 2014). Problems arising in continuous
process of organisation can be solves through this method. This technique does not solves
straightforward complex issues.
Trial and Error- This method is a direction of problem solving in which figures are
distinguished but these are not functions. It is an alternative technique which is helpful when
other method are not working. In case there are other alternatives available than this method is
not useful to solve problems (Rosenberg, Heimler, and Morote, 2012).
4.2 Prepare an appropriate strategy for resolving a particular problem
Appropriate strategies to resolve a specific problem are as follows-
Analyse the problem- In NHS, it is required to understand the problem before solving it.
It means find out the intensity of that situation. At this phase, problems are identifies and its
nature is discovered. This is useful in making proper plans to deal with this problem.
Make plan- At this stage, plans are made to provide solution to that problem. It includes
deciding in advance what to do, when to do and how it will be done. This consists developing
tools and techniques to solve the identified problem. It provides directions and steps to be
followed in process of problem solving.
Implementation- Here, plans are implemented which were formed in previous stage. As
there are various alternatives available, so best possible alternative is to be selected to provide
better solution.
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Evaluation- It means checking each step in this stage. After getting a result, it is required
to find out whether there are some faults or not. If any defect found then that should be
determined to know the reason behind that.
4.3 Evaluate the potential impact on the business of implementing the strategy
To enhance effectiveness of business it is required to implement strategies efficiently. It
helps in bringing creative ideas and strengthen structure of organisation by executing these
strategies in proper manner. It can be done by following ways-
Involve staff and management- For implementing a strategy, it is essential to involve
employees in planning. This will help them in knowing what changes will occur in their
workings due to this implementation.
Invest in training- For implementing new idea to business, it is necessary to invest some
amount in training. This will help them in adopting alteration and make them understand how
these changes will benefit them and organisation both. This may lead to smooth implementation
of these strategies.
Include outside factors- Before implementing new strategies, it is important to consider
outside factors such as customers and vendors. This will assist in knowing how these new ideas
will affect them. Taking their consent will help in easy and effective implementation of new
strategies.
Conclusion
It can be concluded through this report that, all individuals are not of same behaviour. So
it is necessary to identify the need of employability skills to fulfil the demand of their profession.
In case of health care professionals, it is very important to develop a set of skills required for this
job role and evaluate the ways in which it can be made more effective. In an organisation like
NHS it is essential to have motivated employees. Such professionals are more dedicated towards
their job roles and try hard to attain goals and objectives of institution. Teamwork is also
necessary in this scenario. It is important as it includes policy of decentralization. Effective
communication is also an vital part in this context. It reduces chances of conflicts and brings
sense of coordination and respect for other team mates. Identifying problems and solving it with
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best possible alternative is also essential. Proper strategies are to be formed to actively deal with
these problems and evaluation of impact of implementation of these new ideas is necessary. It
helps in effective implementation of these strategies.
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