XYZ Healthcare: Ethics, Professionalism, and Decision-Making Report

This report delves into the multifaceted realm of ethics within the XYZ healthcare organization. It begins by emphasizing the significance of ethics in decision-making processes, outlining key elements such as competency, consciousness, and commitment. The report then details the professional code of conduct, encompassing respect for persons, patient confidentiality, and care responsibilities. It further explores practical aspects like appearance, demeanor, and communication etiquette. The document examines dignity and mental health care, advocating for person-centered support and the promotion of good practices. It includes an ethics case study and analysis of job roles within domestic violence and public relations, alongside an overview of equality and diversity laws. The report also addresses ethics in HRM functions, particularly in recruitment, and concludes with recommendations for ethical practice. The report provides a comprehensive overview of ethical considerations and their implications within a healthcare setting.

Ethics

Table of Content
XYZ healthcare organization...........................................................................................................3
Ethics importance within the process of decision making...........................................................3
Ethical decisions:.....................................................................................................................3
Competency:............................................................................................................................3
Consciousness:.........................................................................................................................3
Effective decisions:..................................................................................................................3
Commitment:...........................................................................................................................3
Professional code of conduct...........................................................................................................4
Respect for Persons......................................................................................................................4
Respect for the Confidentiality of Patient...................................................................................4
Patient Care’s Responsibility.......................................................................................................4
Features of professional code of conduct........................................................................................5
Appearance should be cleaned.....................................................................................................5
1. Look organized and sharp.................................................................................................5
2. Proper Demeanor.................................................................................................................5
3. Reliable................................................................................................................................5
4. Competent............................................................................................................................5
5. Be an expert in the specific profession................................................................................5
6. Communicator.....................................................................................................................5
6. Etiquette of Good Phone practice........................................................................................6
7. Ethical..................................................................................................................................6
8. Organized.............................................................................................................................6
10. Accountable.......................................................................................................................6
Dignity and mental health care in practice..................................................................................6

Respect people.........................................................................................................................6
Provide person-centered support and care:..............................................................................6
Promote good practice in safeguarding:..................................................................................7
Adopt a mental health recuperation strategy:..........................................................................7
Encourage good communication:............................................................................................7
Solve discrimination:...............................................................................................................7
Engage Black and Minority racial market groups...................................................................7
Adopting a mental healthcare approach based on human rights:............................................7
Maintaining flexibility, preference, power and independence:...............................................7
Improve the quality of inpatient care:......................................................................................7
Promoting a positive culture in organization:..........................................................................8
Addressing dignity at environmental risks:.............................................................................8
Question No. 02...............................................................................................................................8
Ethics Case Study........................................................................................................................8
Question No. 03.............................................................................................................................10
Analysis of Job 1 and Job 2: Domestic Violence workers and Public relation.........................10
Equality Law 2010:....................................................................................................................11
Diversity law:.............................................................................................................................11
Ethics in the functions of HRM.................................................................................................12
Ethics in Recruitment................................................................................................................12
Positive Action...........................................................................................................................13
Conclusion and Recommendations............................................................................................14
References......................................................................................................................................15

Question no.01
XYZ healthcare organization
Ethics importance within the process of decision making
Decision-making with respect to ethics refers to the process of choosing alternatives and
evaluating in a way that is consistent with principles of ethics. However, it is important to
recognize and remove unethical choices when making ethical decisions, and to select the best
ethical alternative (Hardy, 2016).
Following are the requirements in decision making of ethics
Ethical decisions: It helps in generating trust; shows respect, honesty, fairness and care fairness;
and is consistent with good citizenship. Such habits provide the basis for better decision making
by setting down the ground rules for our behavior.
Competency: The ability to collect and analyze information, establish alternatives and foresee
potential impacts and risks
Consciousness: The understanding of rational action and the application of moral convictions to
daily actions Good decisions are both ethical and effective:
Effective decisions: The key to effective decision-making is to think about choices regarding
their ability to achieve our most important goals. This suggests that person need to understand
the difference between immediate and long term and short term goals.
Commitment: The desire to do the right thing no matter what does it cost (Armstrong, 2016).

Professional code of conduct
Respect for Persons
 Maintain Patient Ethics First
 Treat patients with gentleness, respect and honesty.
 Treat staff and patients with the same level of respect
 Do not use, orally or in writing, offensive language when referring to patients or their
illnesses
 Value patient privacy and modesty (Schmidt et al., 2017)
Respect for the Confidentiality of Patient
Patient’s information or privacy should not be discussed in public places where the conversation
may be overheard or their illnesses.
Even if a patients is recognized publicly, do not identify him/her without adequate justification,
in spoken words or in writing.
Medical information should be shared with anyone other than certain health-care professionals
who are essential to patient care or in the sense of hospital operations.
Patient Care’s Responsibility
Accept responsibility for the patients under a care of a doctor until the treatment has been turned
over (transferred) to another specialist and the care transfer has been accepted by the
professional.
Obtain informed consent from the patient for diagnostic tests or treatments, and respect the right
of the patient to deny treatment or procedures (Maragakis & O’Donohue, 2016).
Follow up on the ordered laboratory tests and complete patient record documentation.

Features of professional code of conduct
Appearance should be cleaned
1. Look organized and sharp
Iron your clothing, polish your shoes and practice good grooming.
2. Proper Demeanor
Speak politely and in a well-mannered way. Whether you're talking to customers, supervisors or
colleagues, stay calm and be touchy even in tense situations.
3. Reliable
Get the job done on time.
Respond to requests and follow up with promises in a timely fashion.
Set benchmarks to show reliability, and achieve those (Avieli et al., 2016).
4. Competent
Show confidence without attitude
5. Be an expert in the specific profession
Continue the preparation, attend workshops and receive necessary professional designations.
Knowledge is power (Armstrong, 2016)
6. Communicator
Set up the important emails and letters to be brief and to the point. Make sure you have an e-mail
address and a qualified signature.
Maintain a tone in a formal and polite manner

6. Etiquette of Good Phone practice
When placing and/or answering a call, identify yourself with your full name, company and title.
Do not dominate the conversation; listen carefully, and continue with what the other person says.
Do not use slang terms and have your voice tone in mind (Laaser & Schröder-Bäck, 2016).
Smile when you speak: It may not be seen by the caller, but they can hear it in your speech.
7. Ethical
Members of AAPC agree to abide by a code of ethics. Any show of ethical behavior at all times,
on or off the clock is imperative.
8. Organized
Keep your area neat and organized so that tasks can be easily carried out.
Keep a book of appointments updated so you don't forget to meetings.
Only carry the necessary contents in your briefcase for the day.
10. Accountable
Responsible for your decisions. Try to overcome your error and repair it as soon as possible.
Better yet: Learn from your mistakes. Lead by example to build confidence
Dignity and mental health care in practice
Respect people – As citizens and as fellow human beings. Do not label people due to their
illness or affiliation with any other group (Paillé et al., 2016).
Provide person-centered support and care: Place the individual at the center of care and their
needs, preferences and aspirations. A person-centered care ethos upholds the dignity of both
service- and staff-users.

Promote good practice in safeguarding: Focus on prevention and make abuse responses
proportionate and centered on the person.
Adopt a mental health recuperation strategy: In particular, help people preserve their
personal identity and self-respect, both of which are closely related to the idea of integrity.
Encourage good communication: That shows respect and upholds the integrity of an
individual. Good communication means allowing for contact between practitioners and service
users. Professionals may be trained in appropriate attitudes and communication skills, but users
of services may need communication support, particularly if they lack ability.
Solve discrimination: Public programmers, strategies and regulatory changes by citizen and
local community programs (Hardy, 2016).
Engage Black and Minority racial market groups: Take active steps to ensure that people are
involved and that their views are recorded in their care plans.
Adopting a mental healthcare approach based on human rights: Ensure that human rights
are protected at a time when the mental health laws that threaten their strength, autonomy, choice
and control. Where someone has been robbed of their rights under the Mental Health Act, give
them assistance in coping with any distress associated with that (Darwall, 2018).
Maintaining flexibility, preference, power and independence: Provide person-centered
treatment and allow people to state their needs and preferences before ability losses occur. Tools
you can use include advance notes, warning cards and aid life story for dementia sufferers.
Improve the quality of inpatient care: Provide individualized, personalized and consistent
patient-centered care; a range of clinical resources; a safe and secure environment.

Promoting a positive culture in organization: Provide individualized, personalized and
consistent patient-centered care; a range of clinical resources; a safe and secure environment.
Addressing dignity at environmental risks: Include single sex wards, personal privacy and use
of bathroom facilities, clean facilities, ample space and sufficient levels of staff (Smit &
Scherman, 2016).
Question No. 02
Ethics Case Study
Upon reading this example, there are several things that come to mind that could be ethically,
morally, and criminally important. Ethics is currently a highly contentious issue. Hundreds of
questions concerning ethics can be identified and most of these cannot be answered specifically
including the definition of ethics. According to some reasons, the reason why ethics is highly
controversial today is that the conflict between ethics and profit has expanded; according to
some, ethics has remained in the background as compared with materiality (especially money);
and for some, the absence of ethics causes many social wounds besides moral corruption. The
technological advancement and the overburden of consequences deemed immoral behaviour may
be applied to those here. For example, while centuries ago unethical behaviour destroyed many
lives, today it is possible to annihilate a nation with an atom bomb. Whatever the reason, the
discussion about ethics is on the rise day by day. Theses and books on this topic have been
written; congresses have been arranged; and even units of ethics are established in many
organisations.
The reading clearly states that morality is not ethics, that is to say it is individualistic. For
someone else, something that's right may not be right for anyone else, and it certainly isn't. Yet

legally similar rights exist. Nonetheless, many negotiations were seen to have been short-lived
on this issue. Nevertheless, it is true that certain ethical rules are generally accepted even though
they are not universal. For show actions in medicine that do not follow Hippocrates ' authority
are not ethical or many of the behaviours that do not obey the laws are unethical. However the
role of culture in shaping ethical values is not denied. In particular, the profound difference
between East-West societies has made the legal rights and aspects of ethical discussions differ.
Suppose you have a fire at your home. While you're about to leave the building, you can see that
for ex, your mom and a man, you're lying on the floor. Which one would you bail out? You'll
rescue the one who according to utilitarianism would give the greatest value to society. For
example, if that person is a teacher in this case and your mom is just a housewife, then you
should disregard your mom's screams and save that person. There is however an essential loving
and caring relationship with your family, and your conscience will not let you get out of that
house without your mom.
As this example shows, it is the duty of individuals to exercise special care towards those people
with whom we deserve close relations. This principle is called "care ethics" The philosophy was
founded primarily by Carol Gilligan, the female ethicists. We argue that women address ethical
questions from a non-individualistic viewpoint on relationships and treatment.
The ethics of care emphasizes two moral demands: first, that "we each live in a network of
relationships and that we should protect and maintain the real and meaningful relationships that
we have with specific people". In addition, the first principle is reiterated by specifying that ' we
should practice special care for those with whom we are directly linked by discussing their
particular needs, values, desires and specific well-being from their own personal perspective and

by responding positively to these needs, values, desires and real well-being, of those particularly
vulnerable and reliant on our treatment.
Ethics of care is based on the belief that relationships are what makes one person. For them,
somebody is nothing. All that we encounter with some people from infancy to senility like our
mom, dad, friends, relatives etc. in our life cycles. They all help us; they are even our life's
cornerstones. That allows us to have an invaluable interest which should not be ignored.
Carefulness and justice are often at odds. Suppose you're a boss with just a couple like mom.
What would you do when you take one of these employees for a promotional order? Would you
suggest this to your friend, even if one of the other employees is more appropriate for that
position or would you critically neglect your friend? There's no simple answer to this question
though.
Although it seems to be noble and true, there are, without a doubt, many questions regarding the
ethics of the operation. It is thought, for example, that view can be degenerated and transformed
into unfair favouritism. For example, it can be used as an excuse to show that someone from
your race wants to be fair, which is not pure in reality. We argue also that when one tries to take
care of one's precious, he / she can engage in self-devotional acts. Health ethics proponents,
however, claim that, in this situation, individuals hold the balance.
Question No. 03
Analysis of Job 1 and Job 2: Domestic Violence workers and Public relation
Morals implies a lot of good measures that direct the activities of an individual, or how that
activity is led. Morals in advertising accordingly implies a lot of well-characterized standards

overseeing the manner in which the vender and purchaser convey. Morals is the Advertising
business' most significant element (Gordon et al., 2012).
To advertisers, the key territory of intrigue is to expand their business, pull in an ever increasing
number of clients and raise the interest for the product by demonstrating a well-designed, puffed
and bright ad. This shows their product is the best, with one of a kind characteristics, more
financially savvy and more proficient than the adversaries themselves (James et al., 2017).
Morals in Marketing for Domestic Violence Staff in the hostel's XYZ Group is straightforwardly
identified with advertising purposes and the embodiment of special.
Once in a while it is essential to overstate the ad to show the product's value. Along these lines
the advertising reason for existing was distinctly to illuminate ladies about the quality regarding
the product. Every woman clearly realizes this isn't essentially conceivable however the ad was
endorsed. That doesn't demonstrate the ad was unethical (Landon & Williams, 2019)
Morals relies upon what we accept, too. In the event that XYZ Company advertisers make the
ads on the conviction that clients will comprehend, persuade them to think, and afterward follow
up on their ads, this will lead to positive outcomes and the ad may not be viewed as unethical
(Heffron et al., 2018).
Equality Law 2010: demonstrates the discrimination relative to any of the characteristics shall
be protected including age, colour, disability, gender, race, belief and religion, and sex (Hansen
& Schnittka, 2018).
Diversity law: The success of any legal practice is based on its ability to comprehend and meet
its clients ' needs (Kane, 2018). Whether your clients are individuals or organizations, large or
small, there is a growing need for diversity about the legal profession.

 Inclusion: Its composition reflects societal diversity.
 Responsive: Capable of providing responsive, appropriate and highly professional service
to all sections of society.
 Employers who are good and ethical
 Marketing and Advertising in the XYZ Company:
It is very important for all companies that behave equally in their marketing and advertising
activities, to follow an ethical system in marketing, there are certain factors that should be taken
into accounts, such as the organizational climate of XYZ, the individual environment, personal
practices, the technical environment and the industrial environment (Hariharan et al., 2006).
Which is very important that the organization should not exaggerate about its products and tell
people to lie, there are two ways of controlling advertising, firstly, trade practice and secondly,
fair trade with AMP, in addition, AMP introduces and provides people with information for
better choices and pursues them in order to reach that option (Wheeler, 2007).
Ethics in the functions of HRM
The department of human resources fills in as the center body that should prompt an association's
teaching of ethical principles. To hold fast to ethical standards XYZ Company depends more on
the cooperation of its laborers (Hariharan et al., 2006). These incorporate gathering open ethical
necessities and holding fast to ethical laws set somewhere around the legislature and other
private substances. Be that as it may, this training must beginning with the ethical treatment of
employees and the presentation of ethical principles at the time of recruitment, and the
employee's engagement with the XYZ association all through the period. Morals should, in this
way, be considered as the component of the capacity of HRM (Heffron et al., 2018).

Ethics in Recruitment
XYZ organisation, while advertising for job opportunities in the organisation, should act
ethically. They should ensure that the advertisement contains real job information, rather than
unrealistic information intended to select the candidate (Hariharan et al., 2006). The management
should also ensure that they are actually following the correct recruitment process.
The XYZ Company should not be using the advertisements for the vacancy as a major process of
the PR while the employees who are recruited through the channel that is not acceptable (Gordon
et al., 2012).
It is clear that the HRM will play an important role in the organization's promotion of ethical
behaviour. This can be done by the human resources department by introducing initiatives that
foster an ethical culture within the organisation It also involves different procedures which
influence the attitudes of the public, defines a company's procedures and establishes an action
plan for public relation (Landon & Williams, 2019).
Positive Action
Positive action is a range of measures that can be legally taken under the Equality Act 2010 to
encourage and train people from under-represented groups to help them overcome disadvantages
when competing with other applicants (Heffron et al., 2018). Positive action should not be
confused with positive, unlawful discrimination, e.g. setting quotas (as opposed to targets that
are lawful) or any form of preferential treatment. Where proactive action has been taken to
enable candidates from disadvantaged groups to apply, the individual merit of each candidate
must be considered, and the selection for interview and appointment must be based solely on
accepted selection criteria (James et al., 2017).

Unlawful positive discrimination would be where an employer recruits a person not because they
are the best candidate but because they have a relevant protected characteristic.
For example, it is also unlawful to set quotas for recruiting or promoting a specific number or
proportion of people with a particular protected trait. There are situations in which it is
permissible to allow a job applicant or worker to have a particular protective function, e.g. where
an occupational standard is appropriate. Though such situations are unusual (Gardner et al.,
2010).
Conclusion and Recommendations
Managing media relations tends so much toward public relations than marketing relationships.
Public relations were seen as synonymous with the media for a long time and this is not true.
Public relations hold the corporate image strong for the public. The social media and the press
release are used by public relations officers to connect to the public (Heffron et al., 2018).
Consequently, the department of public relations must establish a positive relationship with the
media; this is important in order to prevent any negative media communication (Wheeler, 2007).
Communication is an important aspect of event industry promotion. Public relations and
marketing partnerships will concentrate on revealing events online to ensure communication is
successful. In this region, social networks can play a big part.
To ensure the event industry will be successful in the future, the company should develop good
media relations as social media plays a major role in public relations. The organization should
therefore always ensure that they relate well to the media since they are also
stakeholders (Gordon et al., 2012).

The company should develop a good relationship with its customers. Department of Relation
Marketing will build avenues that will allow the business to recognize the changing needs of its
clients. Customer relationship can also be enhanced by providing good experiences to the
customers at all times (Hansen & Schnittka, 2018). Customer interaction by having their
feedback would allow customers to feel valued and appreciated.

References
Armstrong, L. (2016). Steering a course between professionalism and commercialism: the
society of industrial artists and the code of conduct for the professional designer 1945–1975.
Journal of Design History, 29(2), 161-179.
Avieli, H., Ben-David, S., & Levy, I. (2016). Predicting professional quality of life among
professional and volunteer caregivers. Psychological Trauma: Theory, Research, Practice, and
Policy, 8(1), 80.
Darwall, S. (2018). Philosophical ethics: An historical and contemporary introduction.
Routledge.
Gardner, T. M., Stansbury, J., & Hart, D. (2010). The ethics of lateral hiring. Business Ethics
Quarterly, 20(3), 341-369.
Gordon, A. D., Kittross, J. M., Merrill, J. C., Babcock, W., & Dorsher, M. (2012). Controversies
in media ethics. Routledge.
Hansen, N. K., & Schnittka, O. (2018). Applicants’ likelihood to apply for jobs at professional
service firms: The role of different career models. Human Resource Management, 57(5), 1009-
1022.
Hardy, M. C. (2016). Drafting an effective ethical code of conduct for professional societies: A
practical guide. Administrative Sciences, 6(4), 16.
Hariharan, S., Jonnalagadda, R., Walrond, E., & Moseley, H. (2006). Knowledge, attitudes and
practice of healthcare ethics and law among doctors and nurses in Barbados. BMC Medical
ethics, 7(1), 7.

Heffron, R. J., Rønne, A., Tomain, J. P., Bradbrook, A., & Talus, K. (2018). A treatise for energy
law. The Journal of World Energy Law & Business, 11(1), 34-48.
James, E., Harvey, M., & Mitchell, R. (2017). The Mental Capacity Act Call to Action: Online
Development of Critical Rights-Based Social Work. Practice, 29(4), 279-292.
Kane, E. J. (2018). Ethics versus Ethos in US and UK Megabanking. Journal of Financial
Services Research, 53(2-3), 211-226.
Laaser, U., & Schröder-Bäck, P. (2016). Towards a Code of Conduct for the European Public
Health Profession!. South Eastern European Journal of Public Health, 5(1).
Landon, M., & Williams, T. (2019). The Equality Act 2010. Fitness for Work: The Medical
Aspects, 50.
Maragakis, A., & O’Donohue, W. (2016). Quality improvement, professional competence, and
the American Psychological Association’s ethical principles and code of conduct. In Quality
Improvement in Behavioral Health (pp. 289-302). Springer, Cham.
Paillé, P., Mejía-Morelos, J. H., Marché-Paillé, A., Chen, C. C., & Chen, Y. (2016). Corporate
greening, exchange process among co-workers, and ethics of care: An empirical study on the
determinants of pro-environmental behaviors at coworkers-level. Journal of Business
Ethics, 136(3), 655-673.
Sasso, L., Stievano, A., Gonzalez Jurado, M., & Rocco, G. (2008). Code of ethics and conduct
for European nursing. Nursing Ethics, 15(6), 821-836.
Schmidt, B. J., MacWilliams, B. R., & Neal-Boylan, L. (2017). Becoming inclusive: a code of
conduct for inclusion and diversity. Journal of Professional Nursing, 33(2), 102-107.

Sikkink, K. (1986). Codes of conduct for transnational corporations: the case of the
WHO/UNICEF code. International organization, 40(4), 815-840.
Smit, B., & Scherman, V. (2016). A case for relational leadership and an ethics of care for
counteracting bullying at schools. South African Journal of Education, 36(4), 1-9.
Wheeler, S. (2007). Ethics in the workplace. Law and Critique, 18(1), 1-28.