HA540: Healthcare Operations and Quality Assessment Discussion

This discussion post addresses the factors influencing hospital operations and quality, encompassing both internal and external variables. The assignment explores the impact of staff, infrastructure, equipment, service quality, and hygiene on hospital performance. It also examines the choice between hiring a marketer or a website developer versus enhancing service quality for improved hospital branding. The post further delves into internal dynamics like nursing services, advanced equipment, and specialist availability as branding elements. References from academic journals support the analysis of healthcare operations and implementation dynamics. This assignment contributes to understanding how to build a successful hospital brand and mission, as well as the importance of quality healthcare delivery.

Running head: HEALTHCARE OPERATION AND QUALITY ASSESSMENT
HEALTHCARE OPERATION AND QUALITY ASSESSMENT
Name of the student:
Name of the university:
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HEALTHCARE OPERATION AND QUALITY ASSESSMENT
What are some of the variables that can affect your hospital internally and externally?
The variables that may affect a hospital externally and internally are the staff and the
medical professionals and their service delivery, the infrastructure, the equipment available,
the service care, proper hygiene, behaviour of the nursing staff and effectiveness of the
medications and therapy. If any of this factors or their services are not provided according to
the need and requirement, it will affect the hospital and the patients as well. The hospital
building, the surrounding environments, the transportation services are also a key factor
which applies a great impact in a hospital (Dobrzykowski, McFadden & Vonderembse,
2016).
Would you hire a marketer or a website developer to improve your hospital website?
Or would you recommend expanding your quality?
Expanding better quality and healthcare service will serve as a much better way to
increase publicity. For a hospital, healthcare delivery and the quality of care given matters
more.
What are some of the internal dynamics that can be used to build a successful brand or
mission for the hospital?
The service that are provided by the nurses and the facilities, the advanced equipment
that are available and the specialist that are present in the hospital for respective issues serves
as brand for the hospital, as a better healthcare delivery will advertise positive impact to the
people (Jalali et al., 2017)

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HEALTHCARE OPERATION AND QUALITY ASSESSMENT
Reference:
Dobrzykowski, D. D., McFadden, K. L., & Vonderembse, M. A. (2016). Examining
pathways to safety and financial performance in hospitals: A study of lean in
professional service operations. Journal of Operations Management, 42, 39-51.
Jalali, M., Rahmandad, H., Bullock, S., & Ammerman, A. (2017). Dynamics of
implementation and maintenance of organizational health interventions. International
journal of environmental research and public health, 14(8), 917.