HND Health and Social Care: Managing Quality in the UK Report

This report delves into the critical aspects of quality management within the health and social care sector, focusing on evaluation methods and the importance of patient involvement. It examines various approaches, including questionnaires, interviews, and complaint procedures, to assess and improve service quality. The report highlights the role of the NHS and external agencies in setting standards and the impact of poor service quality on stakeholders. Furthermore, it explores how user involvement and feedback mechanisms, such as roadshows, contribute to enhancing healthcare services. The assignment also discusses different perspectives on quality and strategies for achieving it, providing a comprehensive overview of quality management in health and social care.

Health and Social Care Service Quality
Methods for Evaluating Health and Social
Care Service Quality
To improve the quality of the health care and social
care of the organization there are different method=s the
company can follow. To improve the quality of the services
the NHS can conduct the personal interviews, by conducting
the questionnaires sessions, semi structed interview, by
implementation of the panel and complaint procedures.
Through the Questionnaire method various questions
can be asked to the people to collect the information. These
people can be the patients of hospitals or social service
members. There may have different types of questionnaire,
the mostly used questionnaire is focus group questionnaire
which contains the questions related to the problems and
the procedures of the NHS. This questionnaire can be asked
to the family and friends of the patient. The patients also can
be asked this questions.
To improve the quality of the services the Structured and
semi structured interview can be organized. Which is
consists of the questions which are selected by the
interviewer and the intention of the interviewer is to collect
more information about the problems faces by the people.
Complaints procedure can also be used to improve the
quality of the services. This method is consisting of the
procedure in which the complaints which are collected from
the people are analyzed to improve the quality where the
organization is lagging.
By organizing the Road shows the quality of the services can
be promoted and tom gain more response from the local
people to get the information where the organization needs
improvement.
Impact of Involving User in the
Evaluation Process
The involvement of the patients in the evaluation
process creates the opportunity to discuss the health
issues and problems that are faced during the treatment.
This can help the interviewer to consider the problems to
evaluate service quality of the services provided by the
organization. The health issues can be evaluated by this
procedure and also the solution can be achieved through
this method. User involvement is now compulsory in the
social care and health care organizations as per
government policy. User involvement also helps to draw
a strong plan to improve the quality of the health care and
social care services.
Examples of Methods for Evaluation
To improve the quality of the health care and
social care of the organization there are different methods
which are followed by the NHS. To improve the quality
of the services the NHS have conducted the personal
interviews for the local people. By conducting the
questionnaires sessions, semi structured interview, by
implementation of the panel and complaint procedures
the quality of the organization is achieved.