Quality Management: Planning Improvements in Healthcare Settings

This report provides an in-depth analysis of quality improvement requirements within healthcare and communal care settings. It begins by assessing the current standards of care, highlighting the importance of maintaining and enhancing service quality to improve the lives of service users. The report reviews various working practices, including risk management, team coordination, and patient care, emphasizing hygiene as a critical aspect. It discusses quality improvement initiatives such as early risk recognition and enhanced hygiene protocols. Strategies like PDSA and Six-Sigma are evaluated for their effectiveness in driving positive change. The report also addresses potential barriers to quality improvement and the significance of smart goals in achieving desired outcomes. A case study from the Care Quality Commission (CQC) illustrates the impact of timely action. Ultimately, the report underscores the collaborative responsibility of healthcare professionals and the community in enhancing healthcare quality, with a focus on improving service user experience and building trust in healthcare services.

RUNNING HEAD: HEALTHCARE 0
Healthcare report
March 23
2020

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Contents
Executive summary.........................................................................................................................2
Introduction......................................................................................................................................3
LO3 Explore quality improvement requirements in a care setting..................................................3
P4 Carry out a review of one aspect of working practices in own setting to accurately identify
improvements that can be made to the current level of quality...................................................4
Hygiene at fitness care and communal care setting.................................................................4
Team coordination....................................................................................................................4
P5 Discuss why the aspect selected requires improvement using a range of different sources of
information...................................................................................................................................4
M3 Justify the aspect of improvement to working practices selected in terms of the impact on
service users’ experience of the service.......................................................................................5
D3 Evaluate the evidence gathered towards sharing information with different stakeholders
regarding the quality improvement requirements of the aspect of working practice...................5
LO4 Plan and monitor improvements to quality.............................................................................6
Early Recognition and care......................................................................................................6
Improve hygiene.......................................................................................................................6
P6 Produce a detailed plan for a relevant quality improvement initiative in own work setting. .7
Care coordination.....................................................................................................................7
P7 Discuss potential or actual barriers to completing the quality improvement initiative..........7
Risk Management.....................................................................................................................7
Patient care and hygiene...........................................................................................................8
M4 Implement an appropriately planned quality improvement initiative...................................8
Smart goals...............................................................................................................................8
M5 Critically review the plan, justifying necessary adaptations based on feedback or
observations.................................................................................................................................8
Hazardous situations management...........................................................................................8
D4 Evaluate the expected outcomes of own improvement initiative, discussing further changes
or improvements which may be required.....................................................................................9
Conclusion.......................................................................................................................................9
References......................................................................................................................................11

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Appendices....................................................................................................................................13
Executive summary
Fitness care and communal care is the action taken to aid people with ill health and medical
conditions in hospitals or fitness care and community care sector. Communal care is the care of
helpless people generally in the civic. This fitness care and communal care system needs
constant maintenance and improvement of worth in the services to enhance the lifestyle of
people. Worth enhancement is a serious situation in which medical professionals and workers
have to increase the satisfaction of stakeholders. In the beginning, the report contains a
evaluation of the current standard of class in the fitness care and communal care setting. There
are certain working practices like risk management, term coordination, and patient care and
hygiene that have expressed how to expand the worth of fitness care workplace. Further in the
report has discussed the worth improvement initiatives such as early recognition of risk and
enhancing basic hygiene. This report has also discussed a detailed plan on what means to
advance the superiority at fitness care and communal care setting. While concluding the repost it
will also discuss the concept of smart goals.

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Introduction
Healthcare is imperative to culture. If people get involved accidents and emergencies rise in that
case fitness care and communal care settings are required to identify, treat and cope with
different illnesses. The healthcare industry is separated into numerous parts to meet the fitness
needs of the population. The fitness sector would continue to grow as long as human exists.
Healthcare is the diagnosis, treatment, prevention and management of illness, injury, and the
preservation of physical and mental well-being in humans (Chassin, 2011). Reshaping the medial
system needs understanding in particular techniques and tools. The development in the worth of
the fitness care and communal care setting will help in developing the trust in service users. This
report will provide a review of the current standard of worth in the fitness care and communal
care setting. The report will discuss the working practices and plans adopted by the fitness care
and communal care setting. This report will also highlight the strategies implemented and review
of worth improvement initiative taken by the fitness care and communal care setting. This write-
up also contains a case study that will discuss the significance of taking action at the correct
timing. While concluding the discussion this report will evaluate the information regarding how
service users are affected by the worth improvement of a fitness care and communal care setting.
LO3 Explore quality improvement requirements in a care setting
To improve or maintain the worth of any fitness care and communal care setting it is vital to set
standards that will help in tracking the improvement. Worth standards are set out as the priority
arrears for worth improvement in the healthcare sector. The standards help in identifying the
parts that need modification or improvement. A set of standards helps in enhancing the worth of
the fitness care and communal care setting. The standards provide information on what measures
are to be taken to progress with worth development. Many aspects should be taken care of to
increase the worth of the fitness care and communal care setting.
Hospitals are always at pressure to improve the worth of care for the patients. To improve the
worth of patient care it is essential to establish care standards that will help the fitness care and
communal care setting to improve the worth (Longtin et al., 2010). Currently, patients are
satisfied with the services provided by the fitness care and communal care setting but it is

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essential to continuously improve the worth. Healthcare workers and professionals should tale of
the cleanliness of the patients and their surroundings without any delays.
P4 Carry out a review of one aspect of working practices in own setting to accurately
identify improvements that can be made to the current level of quality
Hygiene at fitness care and communal care setting
At fitness care and communal care setting, there is always a chance of getting an unwanted
infection due to exposure to germs. Fitness care and communal care setting workers need to
understand the seriousness involved with cleanliness (Barnes et al., 2014). In the fitness care and
communal care setting, there are always chances of the situation getting out of hand. For instance
sometimes while working the chemicals or drugs get spilled. The spills must be immediately
removed and the whole place should get sanitized properly to avoid any kind of infection
(Richards, 2017). Inpatient care area cleanliness should be the priority. Safe handling of drugs
and chemicals is extremely essential in the health and community centre.
Team coordination
At once there are many activities happen in a fitness care and communal care setting. To
smoothly perform all the activities at once it is essential for the team to coordinate with each
other and help each other for better management of everyday tasks that take place in the fitness
care and communal care setting. Fitness care and communal care setting have to deal with many
tough situations and the only way a workplace can handle a hazardous situation is when the
fitness care and communal care setting workers and professionals will coordinate with each
other. Teamwork is always essential in achieving the desired goals. To advance the superiority of
the fitness care and communal care setting it is essential to work in teams and handle the matters
with coordination.
P5 Discuss why the aspect selected requires upgrading using a range of different sources of
information
CQC is a self-governing steady of fitness care and communal care in England. There are several
reports provided by the care worth commission to understand the consequence of worth in the
fitness care and communal care setting. CQC states everybody has the right to accept safe and

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high-worth care. If by any chance fitness care and communal care setting fail in providing worth
care than CQC takes power actions against the responsible ones. CQC takes action against the
fitness care and communal care setting that does not even try to improve their worth of services
(Steinerte, 2012).
The CQC is the independent supervisor of fitness care in England. CQC makes certain that
fitness care services provided to the people are safe, effective, concerned, and are of high-worth.
CQC boosts fitness care and communal care setting confidence to make them improve their
worth does service (Rutz, 2018). CQC registers fitness care providers. Monitors and inspects
services whether they are safe, effective, and responsive. CQC use its legal powers to take action
if any poor case is identified. CQC also speaks independently, publishing regional and national
opinions of worth issues in healthcare (CQC, 2020).
M3 Justify the aspect of enhancement to working practices selected in terms of the impact
on service users’ experience of the service
A fitness care and communal care setting keeps on growing and enhancing no hospital or clinic
is perfect. In my fitness care and communal care setting, there were a couple of initiatives taken
to recover the worth of the fitness care and communal care setting. Two initiatives were early
recognition and care for the patients and service users, the second initiative taken by the fitness
care and communal care setting was to improve the hygiene of the workplace. These initiatives
benefited the shareholders and stakeholders at the same time. The improved worth of fitness care
and communal care setting develops trust in people. Worth service by the fitness care and
communal care setting satisfies the patients and improves the lifestyle of people (Fenton, 2012).
D3 Evaluate the evidence gathered towards sharing information with different
stakeholders regarding the quality enhancement requirements of the aspect of working
practice
The strategies implemented by the fitness care and communal care setting to improve the worth
were PDSA and six-sigma. PDSA means for “plan do study act” (Crowfoot, 2017). This
advances the worth of projects and programs that was made for carrying a positive change in
fitness care and community care settings. This method was widely accepted by the fitness care
and communal care setting (Marcellus, 2012). One unique element in the model is its returning
nature of impacting and assessing change. The purpose of PDSA is to improve the worth of

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efforts because that will improve the worth of the fitness care and communal care setting
(Donnelly, 2015). Step by step acceptance of effectiveness & enhanced procedures applied in
fitness care and communal care setting such as management, patient meeting, and care
coordination software makes healthcare processes more efficient, simple
Another strategy used by the fitness care and communal care setting is Six-sigma. Six-sigma
includes designing, and nursing, processes to minimize or eliminate waste while optimizing
satisfaction and increasing financial stability. This method helps in calculating the capability and
the improvements. This method also provides the potential solution for an issue. There are two
chief methods used with six-sigma (Pepper, 2010). One method inspects the procedure outcome
and analyses the defects rate. The second method uses estimates of process variation to predict if
the change is accepted by healthcare workers or people. It is the mutual responsibility of the
people and healthcare professionals to maintain and improve the worth of the fitness care and
communal care setting. The strategies or method helps in enhancing the worth of the fitness care
and communal care setting (Jaskiewicz, 2012). There were many techniques or methods adopted
but the above two were the ones' that helped the most in worth improvement.
LO4 Plan and monitor improvements to quality
Early Recognition and care
Every time there is an emergency case at the fitness care and communal care setting the
professionals and workers get panicked and they make basic mistakes that need to be reduced at
any cost because in the fitness care and communal care setting it is a human life that is at risk. In
any case or situation, the fitness care and communal care setting needs to deal with the situation
and provide the best care to the patient in minimum time. To handle these types of situation the
fitness care and communal care setting needs to recognize or identify the case and the care
needed in the case. For making it possible it is essential or fitness care and communal care
setting professionals and workers to be alert and behave in a certain manner that will benefit the
patients or the services users.
Improve hygiene
One other problem that arises in the fitness care and communal care setting was hygiene. It is
extremely essential for the fitness care and communal care setting workers, professionals,

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patients, and visitors to maintain and improve the hygiene level of the workplace (Lipscomb,
2013). Worth in hygiene levels will help in avoiding the infections and harmful viruses created
by the gases present in the hospital wastage. Fitness care and communal care setting decide to
take an initiative and promote hygiene more enthusiastically to improve the hygiene levels of the
workplace. Fitness care and communal care setting professionals and workers especially have to
take care of the hygiene levels inside and outside of the fitness care and communal care setting.
P6 Produce a detailed plan for a relevant quality improvement initiative in own work
setting
Care coordination
It is the coordination of care happenings that will help achieve the goal of worth improvement.
Care coordination software maintains a Patient Health Record. It helps in reducing the care
division of a patient, by providing a protected network of trusted medical providers and
safeguards real recommendations to the healthcare providers. It is significant to take care of the
patients with coordination in rode to make them feel at ease (Song et al., 2017).
P7 Discuss potential or actual barriers to completing the quality improvement initiative
Risk Management
It is essential to manage the risk in any industry. At my workplace, the first method we have
adopted is managing the risk that involves three standards hazard identification, risk assessment,
and control. Some risk assessments may be simple and arise directly even after dedicated
working. For the smooth running of the organization, it is essential to manage all the risks and
improve the procedure to avoid the fitness care and communal care setting from getting involved
in risk again. Fitness care and communal care setting professionals and workers mutually
develop the plan to fight the risks. First, it is essential to identify hazardous situations. Once the
workplace is aware of the main matter than healthcare professionals and the worker should team
up and analyze the situation and start controlling the risk and avoid the risk at any cost.

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Patient care and hygiene
One of the most essential working practices is to keep a regular check on the patients and their
cleanliness. Maintaining hygiene at the fitness care and communal care setting is significant
because in hospitals there is always a risk present of exposure of germs and different kinds of
drugs which can be harmful to all (Mathai et al., 2010). The only priority of the fitness care and
communal care setting is to satisfy the patients and keeping the hospital's workers and visitors
safe from viruses or infections.
M4 Implement an appropriately planned quality improvement initiative
Smart goals
This concept goes by its name. “S” stands for specific. Fitness care and communal care goals
must be simple and sensible. One of the recognized goals in my healthcare setting was hand
hygiene it is easy and sensible. "M" stands for measurable. Fitness care and communal care
setting can always measure their performance through patient’s satisfaction. “A” stands for
achievable. Hand hygiene is an achievable goal it just needs some discipline to it and awareness
in people about it. "R" stands for realistic and result based. In fitness care and communal care,
setting cleanliness will improve the worth of the workplace. "T" stands for time-bound goals.
Goals should indeed be time-based (Werle Lee, 2011).
M5 Critically review the plan, justifying necessary adaptations based on feedback or
observations
Hazardous situations management
Fitness care and communal care settings or hospitals go through many difficult situations in a
day to day work. Daily, hospitals have to deal with emergency cases, serious road accidents and
people with exposure to viruses that can be spread from one person to another. Fitness care and
communal care settings need to behave responsibly in serious situations (Lowe, 2012).
Healthcare workers and professionals cannot get panicked they have to deal with the situation
with responsibility.

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D4 Evaluate the expected outcomes of own improvement initiative, discussing further
changes or improvements which may be required
There should be an approach followed to improve the worth of the fitness care and communal
care setting. One of CQC reports has provided and approach through which fitness care
workplaces can improve their worth. According to the report, there are two types of workers in a
fitness care and communal care setting and that are clinical experts and non-clinical experts.
These two categories should divide the work according to the specialties of an individual. The
Fitness care and communal care setting has many non-medical activities as well and it is
essential to carry those activities as smoothly as chief healthcare activities are taken forward.
CQC has advised focusing on the dos (Richards, 2017). If fitness care and communal care
settings will only focus on the negative situations then it will become even more difficult to
improve the worth of the fitness care and communal care setting.
The internal and external stakeholders of health maintenance and social cares are board members
of a healthcare setting, staff members, volunteers, and donors. External stakeholders are the
clients, patients, and unrestricted members like a community. Health maintenance and social
cares involve this category of people that will be directly affected after any big decision is made.
A fitness care and communal care setting needs to understand its delivery system and main
procedures to progress the worth of the medical workplace. The main worth improvement
approach in any hospital should be working systematically instead of working without a plan. It
is essential to have an organized plan and follow the plan for the smooth running of the fitness
care and communal care setting. Improvement in the worth of fitness care and communal care
setting is directly related to the services given to humans. The healthcare industry should behave
responsibly because it involves human life (Asif, 2013).
Overall enhancement in the health and community care centre will develop trust in people.
Worth enhancement helps patients recovering in better health conditions as well.
Conclusion
Worth enhancement is for enhancing the safety, effectiveness, and efficiency of the fitness care
and communal care setting. Worth improvement of the fitness care and communal care setting is
a systematic method by healthcare organizations that displays and improves the values in the

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healthcare system. Every organizational chain of activities requires continuous improvement to
seek a higher level of performance. Continuous up-gradation in fitness care and communal care
setting activities can pull out healthcare organizations from unwanted hazardous situations.
Worth improvement is directly related to service delivery, level of patient satisfaction, efficiency
and conclusion. A successful program always includes worth improvement methods to achieve a
successful healthcare system. This report has provided a review of the current standard of worth
in the fitness care and communal care setting. The report has discussed the working practices and
plans adopted by the fitness care and communal care setting. This report has also highlighted the
strategies implemented and the review of the worth improvement initiative taken by the fitness
care and community care settings. This report also provides a case study that has discussed the
significance of taking action at the correct time. In the end, this report has evaluated the
information regarding how healthcare services users are affected by the worth improvement of a
fitness care and communal care setting.

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Chassin, M.R..&.L.J.M., 2011. The ongoing worth improvement journey: next stop, high
reliability. Health Affairs, 30(4), pp.559-68.
CQC, 2020. About us. [Online] Available at: https://www.cqc.org.uk/about-us [Accessed 23
March 2020].
Crowfoot, D..&.P.V., 2017. Using the plan–do–study–act (PDSA) cycle to make a change in
general practice. InnovAiT, 10(7), pp.425-30.
Donnelly, P..&.K.P., 2015. Use the PDSA model for effective change management. Education
for Primary Care, 26(4), pp.279-81.
Fenton, J.J..J.A.F..B.K.D..&.F.P., 2012. The cost of satisfaction: a national study of patient
satisfaction, fitness care utilization, expenditures, and mortality. Archives of internal medicine,
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Lipscomb, J.A..&.E.G.M., 2013. Workplace violence prevention: enhancing front-line health-
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