Perspectives of Quality in Health and Social Care Services: A Report

Desklib provides past papers and solved assignments for students. This report analyzes quality perspectives in healthcare.

PERSPECTIVES OF QUALITY IN
RELATION TO HEALTH AND SOCIAL
CARE SERVICES
1.1: The improvement required to
increase the standard of services must be
viewed from various perspectives:
Service users: the main focus of all the
services is to provide a patient centered
setup where all the services for patients
are available. Hence it is important to
understand the requirements from the
perspective of a service user. This would
help to increase customer satisfaction and
build reputation of the porganisation.
Care workers: a positive working
environment would encourage better
care facilities and results. This is only
possible when the care worker, the staff
and doctors are provided with the basic
requirements, equipments and facilities
that would allow them to serve the
patients with best of their capability.
Government: the base of any organization
is built on the basis of the legislation and
policies given by the government.
Therefore it is important to understand
the guidelines given by the government
and follow those instruction while
planning the service of better quality to
be implemented in the health and social
care sector (Patel et al.,2013)
1.2: The external agencies that watch the
quality of services in the health care
sector and maintain the Standard of the
quality of Services offered in the heatlh
and social care sector in the UK. The three
organization are Care Quality Commission
(CQC), National health services (NHS) and
National Institute of Clinical Excellence
(NICE).
CQC: These organisation set guidelines on
how to maintain the standard of quality
services within an organisation. They
inspect these organizations on a regular
basis to check and monitor the quality of
services. The given grades to the available
services and guide them on the required
quality of services required. They take
actions against the organisation which so
not improve the services even after giving
warning.
NICE: The focus of NICE is to provide
better clinical facilities to the patients and
hence improve the healthcare services by
providing prompt services and results.
They alao work along the guidelines given
by NHS and CQC Certain awareness
campaign and other charitable activities
are done to improve the level of

awareness of diseases and therefore
reduce the overall burden of disease of
the nation (Bates et al.,2014).
1.3: The effect on an organisation could
be adserve if the required quality of
standard services is not maintained. The
health care organisation is usually
associated with a number of individual.
Therefore the effect of poor quality of
service would affect each individual
associated with the organisation.
Service user: this includes that patient
and their family, these are the direct and
indirect consumer of the health and social
care sector and poor service quality can
even take away life of a patient. The
legislation and policies of the government
have main aim to safegaurd the health
and rights of the patients and poor quality
of services can be due to not following
the regulations given by the government
and therefore the faith and reputation of
the organisation would gradually fall due
to lack of customer satisfaction (Saltz et
al., 2013).
Organisation level: financial loss would be
huge due to the adverse effect of
cancellation of license of running the
setup. Therefore it is very important that
the overall quality of services must be
maintain by following correct approach
and the mostly used approach to manage
quality of services throughout the
organisation is the TQM (Reeves et
al.,2013).
The satisfaction of the patient and mouth
publicity works best in the health care
setup because trust is required before the
patient would visit an organisation for
treatment. One negative result would
affect the image of the Image
organisation due to negative publicity and
Results.

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